Official Newbie BitInstant Support Thread (Active Customer Support)

[akabmikua]

Hi @URSAY,

I have not got any response from Ira, can please update me about the order?

Quote ID's:
eaefb4e7-db15-4749-b7a7-839c95a78ae2
6e5ccd01-2fa1-4872-bdf0-2130310e2d17

[bcn00b]

Why is support not doing anything? These guys claim 24/7 support and a response within a few business hours but I've never seen any of them actually online either on this forum, reddit or support system! All they do is make copy+paste messages saying to file it at the contact page. I did that ages ago, where is my money?!

[akabmikua]

LOL! I just saw this!

http://www.bitdonate.net/?q=node/32

Bitinstant, do something!!!

Quote ID's:
eaefb4e7-db15-4749-b7a7-839c95a78ae2
6e5ccd01-2fa1-4872-bdf0-2130310e2d17

[endlessdark]

Money recieved!

[bcn00b]

Money recieved!

Lucky you! Can I ask how you got them to respond and how long did it take?

[browsin98]

I accidentally sent my funds to the wrong Mt. Gox account. I sent it to M164415X but it was supposed to be sent to M01164415X. I sent 218.95. I do not know the quote id

[FireBlazzer]

Hello... i have bought bitcoins from bitinstant 27 hours ago... it was sopposed to be sent to my bitcoin adresss.... but i have not recieved my bitcoins.

zip zap sent me an email confirmation saying they recieved my payment.. but its 26 hours later, no bitcoins has been sent to me.

i have reviewed the information and it seems i have done everything correctly... this is my third time buying bitcoins and i did everything the same, as normal.

can you please fix this?... this delay has costed me big, both in extra money i had to pay, and in massive oppurtuntiy costs/loss. (that i can never get back)

time is money, indeed... and i have to try very hard to contain my anger at this delay.... i would appraciate it if you can fix this asap.

here is the info i was given  (i dont think i have an order number, if i do, im not sure what number that is.)

(please note these are manualy imputed numbers , not copy pasted,)

quote ID:  38d38cad-8c20-496f-b7a3-b103bbcd120

Event ID: d2d9e99b-ea32-442b-9ce6-e18f4c9ea603

zipzap given Account Number: 177574217

please hurry bitinstant... time is money.. and this is costing me both.

what happened to 24 hours, worst case senerio?...  guaranteed?

[URSAY]

URSAY ITS BEEN 10 DAYS. THIS IS UNACCEPTABLE- WHAT IS GOING ON???
"MTGOX ORDER LOADING" SINCE THE MOMENT I ZIP ZAPPED THE FUNDS>

 I DEMAND AN UPDATE


Quote ID   8ea1b978-1974-4eaa-a26f-e5362bb70b3b
Event ID   ffba9292-9235-4e19-892f-f4cedbe97586
Fees (inclusive)   3.99%%
Amount you paid   $500.0 USD
Amount you will receive   $480.05 USD
Destination exchange   Bitcoin Address
Destination account   1Lg1WkgmfCecLLeTFPCJh6bdn1BVWakpHP


 

This whole operation should be ashamed. What a joke of a name "BitInstant" my ass

Have you logged your issue at our main support channel?

bitinstant.com/contact ?

Do you have a zipzap acct. #?

Yes I logged a complaint 3 days ago.

zipzap Account # 682900501

Unfortunately this is not a problem that I can solve myself and it would need to be escalated to level 2 support.  Your inquiry is best served thru our normal support channel at bitinstant.com/contact

I apologize for any delay.  Thanks for your patience.

[URSAY]

Please return my funds to me asap by bitstampvoucher by email, the order failed and now my funds are stuck in bitinstant, I want them back instantly like you promised!

Order ID   d3f7ed17-dee4-44b7-b1c2-c1051c2da778
Quote ID   c6f04d31-8a4e-427b-96a9-45d51637b929
Event ID   1ceeb5a5-a9bc-4a66-8676-1bc0ce587e2b

Have you logged your issue at our main support channel?

bitinstant.com/contact ?

Yes, I did that 2 already 2 days ago. Please hurry up, this joke has cost me $225 already. I would also accept 7.5 BTC at this point as payment, that would make everything alright, assuming the price doesn't drop below $60 per bitcoin.

Thanks for your patience as our support agents work thru the queue and get to your issue.

You'll want to make sure you are officially in the queue by logging your issue at bitinstant.com/contact

[URSAY]

Hello... i have bought bitcoins from bitinstant 27 hours ago... it was sopposed to be sent to my bitcoin adresss.... but i have not recieved my bitcoins.

zip zap sent me an email confirmation saying they recieved my payment.. but its 26 hours later, no bitcoins has been sent to me.

i have reviewed the information and it seems i have done everything correctly... this is my third time buying bitcoins and i did everything the same, as normal.

can you please fix this?... this delay has costed me big, both in extra money i had to pay, and in massive oppurtuntiy costs/loss. (that i can never get back)

time is money, indeed... and i have to try very hard to contain my anger at this delay.... i would appraciate it if you can fix this asap.

here is the info i was given  (i dont think i have an order number, if i do, im not sure what number that is.)

(please note these are manualy imputed numbers , not copy pasted,)

quote ID:  38d38cad-8c20-496f-b7a3-b103bbcd120

Event ID: d2d9e99b-ea32-442b-9ce6-e18f4c9ea603

zipzap given Account Number: 177574217

Thank you for providing order info.  I have given your order a manual push.  Please allow up to 24 hours for delivery.  You will also want to log your issue at bitinstant.com/contact

Thanks for your patience. 

[URSAY]

Hi @URSAY,

I have not got any response from Ira, can please update me about the order?

Quote ID's:
eaefb4e7-db15-4749-b7a7-839c95a78ae2
6e5ccd01-2fa1-4872-bdf0-2130310e2d17

Your issue is logged and in our support queue.  Please be patient.  We will contact you if we need more info or we have a solution.  Thanks.

[URSAY]

Why is support not doing anything? These guys claim 24/7 support and a response within a few business hours but I've never seen any of them actually online either on this forum, reddit or support system! All they do is make copy+paste messages saying to file it at the contact page. I did that ages ago, where is my money?!

I am not copying and pasting messages and I've responded to you many times.  We are working on your issue.  Thanks for your patience.

[URSAY]

Money recieved!

Lucky you! Can I ask how you got them to respond and how long did it take?

The best way to receive a solution to your support issue is by logging your issue at...

bitinstant.com/contact

[URSAY]

I accidentally sent my funds to the wrong Mt. Gox account. I sent it to M164415X but it was supposed to be sent to M01164415X. I sent 218.95. I do not know the quote id

I need some order info to help.  Please go back in your browser's history to find some order info or go over your paperwork and try to help me with some order info.  Thanks!

[bcn00b]

Ursay, I appreciate your response, but it's not helping, you keep telling me to keep filing at bitinstant.com/contact. I did that already and got the confirmation. Can you confirm for me the order is still in the queue and can you tell me how many issues are before me in the queue?

[bcn00b]

Ursay, I appreciate your response, but it's not helping, you keep telling me to keep filing at bitinstant.com/contact. I did that already and got the confirmation. Can you confirm for me the order is still in the queue and can you tell me how many issues are before me in the queue?

Once again so you don't have to look for it in the thread, my order number is d3f7ed17-dee4-44b7-b1c2-c1051c2da778 . Thanks.

[zxr829]

Hi, I posted last night and haven't gotten a response. I've been waiting over 36 hours. I submitted a ticket through the support page on the website. Here is my order info:

Order ID   9b7a6ec6-d7dc-465e-8690-6a2024b858af
Quote ID   d9d14ae7-407b-4906-8b5f-cabb8f9fb420
Event ID   4a091be2-c970-4001-a4f4-6e8b593760fa

[URSAY]

Ursay, I appreciate your response, but it's not helping, you keep telling me to keep filing at bitinstant.com/contact. I did that already and got the confirmation. Can you confirm for me the order is still in the queue and can you tell me how many issues are before me in the queue?

You only need to log your issue here once.  If you are properly inputting your order info then the system will not allow a dupe entry to be logged.  Unfortunately I am unable to notify you of your position in the queue.  We hope to have all support agents moved to a new software solution very soon (this week???) and I will be able to better update you regarding your issue.  Thanks for your patience and I apologize for any delays.

[URSAY]

Hi, I posted last night and haven't gotten a response. I've been waiting over 36 hours. I submitted a ticket through the support page on the website. Here is my order info:

Order ID   9b7a6ec6-d7dc-465e-8690-6a2024b858af
Quote ID   d9d14ae7-407b-4906-8b5f-cabb8f9fb420
Event ID   4a091be2-c970-4001-a4f4-6e8b593760fa

Your issue would be best served at bitinstant.com/contact

If you have logged your issue here then you are currently in the support queue and our support agents are looking into your issue.  Thanks for your patience. 

[r2414]

Hi, is Dwolla >> VouchX available? And how long is transfer?