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Author Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH  (Read 607076 times)
Anbittalk72
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December 21, 2017, 06:17:35 AM
Last edit: December 21, 2017, 06:42:04 PM by Anbittalk72
 #5841

Hi Septimus!
Hi Kraken support!
My ticket number is 1105178.
I escalated my ticket.

It turns out that my problem is not just with Ripple, in general I can not withdraw my actives. I tried to withdraw the USDT, but it's the same. I receive messages in my mail normally, conformed the withdraw, opens the Kraken page normally but nothing changed. Withdraw turned off. And I not  receive any message an error.

At this point, all my withdrawal orders please remove, do not, because I will create new orders after the issue has been settled and resolved.
Please correct the software error.

Thank you.
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December 21, 2017, 09:03:08 AM
 #5842


When are the next Summer Olympics?

Sad

Is there any exchange that are cheap and has faster verification?

Bitstamp has slightly higher fees, but they are solid. The verification still takes days. They only have BTC, BCH, LTC, ETH and XRP. But there's no shortage of crypto only exchanges. Bittrex for example. Just don't trust any of them with your coins Wink
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December 21, 2017, 11:13:59 AM
 #5843

Hi Kraken-Support

Is there any Fidor specialist who has eligible  and sufficient rights , wants  to pick up and solve the  missed credited issue 1027663.
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December 21, 2017, 02:54:10 PM
 #5844

When are stop loss orders coming back? It should be called banking platform instead of trading platform.

I haven't been able to trade for months on your website and when I did, I lost money, because I couldn't close positions... I lost tens of thousands of Euros the things you've did and I will never forget and lost all trust in any exchange and all people I don't personally know.
Instead of helping and keeping your most loyal clients, you opt to get newbies in and choose them over those who made you wealthy, a very weird decision that every entrepreneur will understand (hence, the argument of Mt. Gox fear was legit that people had - yet, I defended you for being regulated that you couldn't do that without financial and legal consequences whereas Mt. Gox was unregulated). I think you should make an apology to your loyal traders who were trading on your platform for a living and many of them have already left (including having their lives ruined), but there is chance they will come back, because I think many of the others are even worse or will become.

I'll still use your service, because I still have faith in you and always had, see the posts that I defended you in this thread for months now. But, I've learned something very important (life lesson), which I thank you for, despite having could made over €100k, now I only have sub €1k in equitity, that is:
1) Never trust any exchange;
2) Diversify only on regulated exchanges that have liquidity (don't put everything in one basket like I did);
3) Only keep the amount on exchanges you're willing to trade, withdraw the rest to your accounts.
Extra tip: Put your genuine anger in to positive motion, you become more powerful, i.e. in fitness or running through the forest, so your mind gets clear and go trading.

You should improve asap, because I know city of london and wall streets firms are coming in creating their own regulated exchanges that have much more liquidity than all the current exchanges combined and they never had any single issues like you guys are having (with orders, website, hacking, deposits/withdrawals, etc).

So keep it up and Merry Christmas. It's looking better so far, but it's still very incomplete. Traders NEED functional stop loss orders and it's still disabled. Thank you.
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December 21, 2017, 02:55:31 PM
 #5845

for me kraken is one of the best exchanges in the market along with binance.
yeah i agree they still coulndt figure their server issues out.but other than that they r great.
have sent them several swifts all arrived within 24 hours which is exceptional if you ask me.
coin withdraws are secure and on time always.
support is a little slow but they always reply,plus there is a representative on bitcointalk forums trying to help.what other exchange has a rep here other than kraken?



We liked trading there for a long time and thought the same as you. However, the disrespect towards customers by running the service in the current state (going on for at least the past half year) is just unbelievable. And as they are knowingly continue to run their service without applying refunds for their faults according to their ToS, they are continuously in breach of contract with their customers. And there are several other points were they are knowingly in breach of contract. As they are continuing with the current state they are just criminals in our opinion.

Maybe you are one of the lucky ones then.

We are still waiting for refunds for 100's of to be placed and to be canceled positions which were not executed thereby leadig to errornous placement or not cancelled positions. If we would have put in all request it would 1000's, which require refunds according to Kraken's own ToS. Only taking the test of the last two days would require dozens of corrections/refunds.

The current error rate for placing orders is between 52-58%, and as it looks we will stop our test soon, as it is quite clear to us that the promise of a new trade engine etc was just the typical Kraken SCAM/lie to prevent customers from leaving.

All this has been going on for months and no sing of improvement except their ways to SCAM people.

If folks are happy being fooled by Kraken, go on and trade there. If you like real trading...go somewhere else..there are sufficient possibilities around for everyone's needs.

And about having people in forums like this. At the moment it looks to us that they only do this to give the impression of running a decent service. If they would reply to the request submitted via their website within acceptable time and manner, there would be no need for folks to go to forum like this one.

100% agree.  I used to be a big fan of Kraken, now I am moving all of my coin/fiat away.  I have had no issues PLACING orders, but withdrawing them has been nothing but a nightmare.  And I STILL can't create an Ether withdraw address.  They are very well aware of their problems, yet continue to TRAP people's money.  It is just nothing but criminal.  I can deal with a company working out issues and being honest about it (and I DID deal with these issues for several months because I believed in them), but I cannot ever trust them again after literally holding my money hostage.

I cannot emphasize enough to folks that if you send money to Kraken, please do not expect to be able to withdraw it in any form (fiat OR crypto).

10 days and still can't withdraw from Kraken.  At first, I just needed to pay someone some Ether for some goods I purchased, now I just need some of my Fiat withdrawn for some Christmas money.  Been trying for over a week to withdraw fiat.  

I CANNOT stress enough to folks that any money or crypto you put on this exchange is TRAPPED!  You no longer have control of your assets - Kraken does, and they aren't letting go!

Losing is not my enemy...fear of losing is my enemy.  -Rafael Nadal
Kraken-Septimus
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December 21, 2017, 05:25:45 PM
 #5846

Hi Septimus, I opened an account a few days ago and I understand you guys are full with verifications but I sent everything required for verification up to tier 3 and yesterday your guys only bumped me to tier 1 ... I mean if they were verifying my account and were already at it why didn't they finish it all the way up to tier 3 ?

Account id AA66 N84G WCAU JUSY

Could you do me a solid and bump my verification request please ?

Much obliged and Merry Christmas !

Hi dbpopescu. If you haven't yet, I'd suggest that you open a ticket here and escalate that ticket using this form. Thanks for your patience.

Hi Septimus!
Hi Kraken support!
My ticket number is 1105178.
I escalated my ticket.
My login is XXX.

It turns out that my problem is not just with Ripple, in general I can not withdraw my actives. I tried to withdraw the USDT, but it's the same. I receive messages in my mail normally, conformed the withdraw, opens the Kraken page normally but nothing changed. Withdraw turned off. And I not  receive any message an error.

At this point, all my withdrawal orders please remove, do not, because I will create new orders after the issue has been settled and resolved.
Please correct the software error.

Thank you.


Hi Anbittalk72. Please be sure to remove the sensitive information from your post. Thanks for escalating your post. It looks like Kieren is taking care of this at this point. Let us know in the ticket if you need anything else.

Hi Kraken-Support

Is there any Fidor specialist who has eligible  and sufficient rights , wants  to pick up and solve the  missed credited issue 1027663.

Hi tunabeyi43. This is a very specific issue that can only be handled by a specialist. Your ticket's priority is already set to "Urgent" so at this point we're just waiting for someone to solve the issue. Thanks for your patience.

When are stop loss orders coming back? It should be called banking platform instead of trading platform.

I haven't been able to trade for months on your website and when I did, I lost money, because I couldn't close positions... I lost tens of thousands of Euros the things you've did and I will never forget and lost all trust in any exchange and all people I don't personally know.
Instead of helping and keeping your most loyal clients, you opt to get newbies in and choose them over those who made you wealthy, a very weird decision that every entrepreneur will understand (hence, the argument of Mt. Gox fear was legit that people had - yet, I defended you for being regulated that you couldn't do that without financial and legal consequences whereas Mt. Gox was unregulated). I think you should make an apology to your loyal traders who were trading on your platform for a living and many of them have already left (including having their lives ruined), but there is chance they will come back, because I think many of the others are even worse or will become.

I'll still use your service, because I still have faith in you and always had, see the posts that I defended you in this thread for months now. But, I've learned something very important (life lesson), which I thank you for, despite having could made over €100k, now I only have sub €1k in equitity, that is:
1) Never trust any exchange;
2) Diversify only on regulated exchanges that have liquidity (don't put everything in one basket like I did);
3) Only keep the amount on exchanges you're willing to trade, withdraw the rest to your accounts.
Extra tip: Put your genuine anger in to positive motion, you become more powerful, i.e. in fitness or running through the forest, so your mind gets clear and go trading.

You should improve asap, because I know city of london and wall streets firms are coming in creating their own regulated exchanges that have much more liquidity than all the current exchanges combined and they never had any single issues like you guys are having (with orders, website, hacking, deposits/withdrawals, etc).

So keep it up and Merry Christmas. It's looking better so far, but it's still very incomplete. Traders NEED functional stop loss orders and it's still disabled. Thank you.

Hi crypt0dude. Thanks for the very honest post. I'm sorry to hear about the poor experience you've had in the past, but I can tell you that these issues should soon be just that, a thing of the past. Once the new trading engine is live we should expect functions like stop losses to be implemented over time, although we couldn't state a specific date at this time. Please let us know if you need anything else from us.

10 days and still can't withdraw from Kraken.  At first, I just needed to pay someone some Ether for some goods I purchased, now I just need some of my Fiat withdrawn for some Christmas money.  Been trying for over a week to withdraw fiat.  

I CANNOT stress enough to folks that any money or crypto you put on this exchange is TRAPPED!  You no longer have control of your assets - Kraken does, and they aren't letting go!

Hi Route66Retro. Have you opened a ticket at this point? Please describe your issue in as much detail as you can, including if you're receiving an error message. Once you've opened a ticket please escalate it with this form. Thanks for your patience.

Unlock futures trading with Kraken's Crypto Facilities acquisition!
Do you need support? Please open a ticket here and escalate that ticket using this form.
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December 21, 2017, 05:32:43 PM
 #5847

Since today's dump, it now takes up to 45 seconds for the page to refresh from one cloudflare error into another!
Route66Retro
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December 21, 2017, 06:44:48 PM
 #5848

10 days and still can't withdraw from Kraken.  At first, I just needed to pay someone some Ether for some goods I purchased, now I just need some of my Fiat withdrawn for some Christmas money.  Been trying for over a week to withdraw fiat.  

I CANNOT stress enough to folks that any money or crypto you put on this exchange is TRAPPED!  You no longer have control of your assets - Kraken does, and they aren't letting go!

Hi Route66Retro. Have you opened a ticket at this point? Please describe your issue in as much detail as you can, including if you're receiving an error message. Once you've opened a ticket please escalate it with this form. Thanks for your patience.
[/quote]

-------------------------------------------------------------------------------

I have opened countless tickets, all with the same canned response:
Developers are aware and working on it
Re-try your transaction
Wonderful "fix" coming soon
blah, blah, blah

My money and crypto are still locked on your exchange - can't verify a new Ethereum address and fiat withdrawl initiates, but then fails with no explanation.

And the new platform you keep touting has been "coming" for months now.

Losing is not my enemy...fear of losing is my enemy.  -Rafael Nadal
Anbittalk72
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December 22, 2017, 07:37:43 AM
Last edit: December 22, 2017, 11:23:15 AM by Anbittalk72
 #5849

Hi Kraken support!
Everything is OK.
Thank you very much.


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December 22, 2017, 07:41:55 AM
 #5850

Hey, is it possible to change directly from USDT to EUR?
Totscha
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December 22, 2017, 07:49:28 AM
 #5851

Hey, is it possible to change directly from USDT to EUR?

Does Kraken have a USDT/EUR pair?
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December 22, 2017, 07:55:35 AM
 #5852

Hey, is it possible to change directly from USDT to EUR?

Does Kraken have a USDT/EUR pair?

No...

So I need to buy first Bitcoin and than sell for Euro?
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December 22, 2017, 09:51:47 AM
 #5853

Hey, is it possible to change directly from USDT to EUR?

Does Kraken have a USDT/EUR pair?

No...

So I need to buy first Bitcoin and than sell for Euro?

Sigh... No...

You need to go through the trading pairs that are available.

There is no XBT/USDT pair.

So you need to first get USD, then XBT (or any other coin that can be traded for EUR) and then EUR.
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December 22, 2017, 10:03:47 AM
Last edit: December 22, 2017, 10:24:23 AM by CryptoTeng
 #5854

10 days and still can't withdraw from Kraken.  At first, I just needed to pay someone some Ether for some goods I purchased, now I just need some of my Fiat withdrawn for some Christmas money.  Been trying for over a week to withdraw fiat.  

I CANNOT stress enough to folks that any money or crypto you put on this exchange is TRAPPED!  You no longer have control of your assets - Kraken does, and they aren't letting go!

Hi Route66Retro. Have you opened a ticket at this point? Please describe your issue in as much detail as you can, including if you're receiving an error message. Once you've opened a ticket please escalate it with this form. Thanks for your patience.


-------------------------------------------------------------------------------

I have opened countless tickets, all with the same canned response:
Developers are aware and working on it
Re-try your transaction
Wonderful "fix" coming soon
blah, blah, blah

My money and crypto are still locked on your exchange - can't verify a new Ethereum address and fiat withdrawl initiates, but then fails with no explanation.

And the new platform you keep touting has been "coming" for months now.

jep, this typical Kraken behavior. What a bull's excrement service.

This is what we usually get as answer as well. If an answer is given at all. Always the same management bull's excrement type of answer. That why we left Kraken, and call them a SCAM.

And the funny thing actually  is that you state the same type of answer about things changing soon which we were getting already in May this year. For us this just proves again that it was the best thing we could do to do like a tree and leave this SCAM of a godforsaken wanna be trading platform.

Every single post by these scammers in this forum regarding service request would not be necessary if they would have an appropriate service running. But they clearly do not care about the customers user experience of there platform. They only count on people to put more money on their platform.

we can only emphasize again and again. If you can, STAY AWAY from Kraken, and if you already got hooked, try to leave if you got an option to do so.
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December 22, 2017, 10:22:58 AM
 #5855

Quote from: Kraken-Septimus
Hi CryptoTeng. I'm so sorry for your experience. Please escalate your ticket using this form. Thanks.

As said in the post. Go into the service requests submitted via your website and apply appropriate refunds where necessary. Then you might be able to solve this problem.

We expect an appropriate service (also for everyone else, not just us)  when using the website tool, not when we start crying out in public channels. Get your act together.

Again, this is one of the reason why you are in our opinion just one big, massive SCAM and a bunch of criminals. As you only try to give the impression of a running service, the real thing is just a joke (to use a positive description).
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December 22, 2017, 10:41:39 AM
 #5856

The whole day 520,,, cant do any trade
torrentco
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December 22, 2017, 10:47:45 AM
 #5857

damn,am i really the only one got treated well by kraken.
deposited and withdrew hundred thousands dollars,never ever had a single problem.(besides server issues and that issue is also much more better than before)
deposits and withdraws always on time.they may be understaffed but they solve all problems sooner or later.

anyways,hope everyones problems get sorted soon enough.

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December 22, 2017, 03:13:31 PM
Last edit: December 22, 2017, 04:31:08 PM by Kraken-Septimus
 #5858

I have opened countless tickets, all with the same canned response:
Developers are aware and working on it
Re-try your transaction
Wonderful "fix" coming soon
blah, blah, blah

My money and crypto are still locked on your exchange - can't verify a new Ethereum address and fiat withdrawl initiates, but then fails with no explanation.

And the new platform you keep touting has been "coming" for months now.

Hi Route66Retro. Which error message are you receiving?

Hi Kraken support!
Everything is OK.
Thank you very much.


Hi Anbittalk72. We're glad to hear it. Please let us know if you need anything else!

damn,am i really the only one got treated well by kraken.
deposited and withdrew hundred thousands dollars,never ever had a single problem.(besides server issues and that issue is also much more better than before)
deposits and withdraws always on time.they may be understaffed but they solve all problems sooner or later.

anyways,hope everyones problems get sorted soon enough.



Hi torrentco. Thanks for the kind words! We are hiring! Please have them look at our open positions here.




Our developers are aware of the intermittent connectivity issues and are working towards a solution. If you're having an issue with 520 errors, "feature disabled" or not being able to load the funding page, please refresh the page and try again. Thanks for your patience everyone.

Unlock futures trading with Kraken's Crypto Facilities acquisition!
Do you need support? Please open a ticket here and escalate that ticket using this form.
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December 22, 2017, 05:31:24 PM
 #5859


You are free to raise your limits at any point by getting verified to a higher Tier. If you are already Tier 4 and need higher funding limits, please open a ticket specifying that.

Tier 3 yet.
How to obtain Tier4?

DNA sample.
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December 22, 2017, 07:38:20 PM
 #5860

HI kraken,

I requested a verify for tier2 last saturday and its been almost a week.
Can anyone please look into my verify and check if its ok?
It would mean a lot!

Thanks!
ivoxx
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