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Author Topic: Cloudbet | Bitcoin Casino & Sportsbook | The No.1 Bitcoin Gambling Site  (Read 465724 times)
CryptoBrainy
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November 26, 2018, 08:10:46 PM
 #5281

Cloudbet stole 1 BTC of me a while ago. Ronnie keeps promising things but never delivers.

Cloudbet should be SHUTDOWN. DO NOT USE THIS SITE EVER!!!
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November 26, 2018, 08:32:14 PM
 #5282

@Cloudbet_victim - I have now asked multiple times for your account details, which you seem reluctant to provide (privately or otherwise). I’m offering to try and help resolve this situation for you, but I can only do that if you give me something to work with.

Cloudbet stole 1 BTC of me a while ago. Ronnie keeps promising things but never delivers.

@CryptoBrainy - I've just checked and the last correspondence we had was on 10th September and involved you reporting problems with delayed withdrawals in the past (that were paid), which I apologised for and discussed the ways in which we are looking to improve our service to cut out the delays in the future.

As far as I am aware all of your withdrawals were issued after the delays, so if you have 1 BTC outstanding then please PM me your Cloudbet nickname and I'll investigate ASAP.

Thanks,

Ronnie @ Cloudbet


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November 27, 2018, 12:18:25 PM
 #5283

I was betting with cloudbet for 1.5 year,one day they told me that i cant bet with them anymore because i was using vpn.I withdraw my balance plus my bitcoin cash (i had some coins when btc fork happened)and stopped using them.They could confiscate my remaining balance because of the vpn but they didnt.

I never had any problems with cloudbet.
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November 27, 2018, 04:23:30 PM
 #5284

Cloudbet_victim - It’s now been over 24 hours since I first asked for your account name so that we could investigate this issue. Even though you have been unwilling to provide details our Support Team have invested significant time trying to understand your claim, but we can find no evidence to support the timeline laid out in your scam accusation. I will leave it to the community to conclude what that implies.

The thing I’d like to stress here is that there are always two sides to every story. I’ll admit that over the years Cloudbet hasn’t always been perfect when it comes to customer support, but we are taking the time to invest heavily in this area in order to improve the quality and speed of our responses.

It’s interesting that many of the accounts that were so quick to respond in support of the accusation have now gone silent, but I suppose that’s to be expected.

Lastly, I’d like to personally thank the members who were calling for evidence and transparency instead of immediately reaching for the pitchforks.

@manosqq - Thanks for sharing! Hopefully we'll be able to expand the list of regions we are able to operate in and welcome you back sometime in the future Smiley

Thanks,

Ronnie @ Cloudbet


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Cloudbet_victim
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November 27, 2018, 07:09:23 PM
 #5285

Cloudbet_victim - It’s now been over 24 hours since I first asked for your account name so that we could investigate this issue. Even though you have been unwilling to provide details our Support Team have invested significant time trying to understand your claim, but we can find no evidence to support the timeline laid out in your scam accusation. I will leave it to the community to conclude what that implies.

The thing I’d like to stress here is that there are always two sides to every story. I’ll admit that over the years Cloudbet hasn’t always been perfect when it comes to customer support, but we are taking the time to invest heavily in this area in order to improve the quality and speed of our responses.

It’s interesting that many of the accounts that were so quick to respond in support of the accusation have now gone silent, but I suppose that’s to be expected.

Lastly, I’d like to personally thank the members who were calling for evidence and transparency instead of immediately reaching for the pitchforks.

@manosqq - Thanks for sharing! Hopefully we'll be able to expand the list of regions we are able to operate in and welcome you back sometime in the future Smiley

Thanks,

Ronnie @ Cloudbet


I sent you my account details already. Check it out yourself. Don’t claim that you don’t know who am I and pretend innocent as always, Ronnie.

Strange enough, while you were claiming that you don't know who I am, I was being contacted by your team, after weeks of waiting (coincidentally Lol):
"As we do not accept players from Hong Kong, and you have circumvented the system to gain access to our services, we have terminated your account. All bets placed, which otherwise would not have been accepted, have been cancelled." 

You asked for address proof, I sent you one with a Hong Kong address. However, I am not holding HK passport as I provided you. Also, I have an HK address proof doesn't mean that when I was placing the bets I was in HK. Instead, I was in a place where online gambling is legally allowed.

We are now in 2018, people can be travelling around the world all the time! There's no point at all you just cancelled my Winning bets simply like that. The story is crystal clear, Cloudbet is using lame excuses for not paying players.

Put it that way, if my bets are losing, I m sure you wouldn’t cancel those bets to return my initial deposits. You have rights to terminate any accounts as you wish, but what you can do is to pay out whatever inside the account on the cutoff day. Definitely not CANCELLING THE WINNING BETS CHEATER@CLOUDBET !

If you are strict, then why don’t you ask for all passports upon account opening, instead of just asking for email and taking deposits. If players lose, you happily take everything. If players win, you delay / challenge every single thing to give you reasons for not paying out! Free options like that, that’s CLOUDBET SCAM game !

Now I got back my initial deposit, 25BTC. Still missing my winnings of 4BTC!

CLOUDBET THIEVES HAS NO LICENSE, account opening and deposit they just don’t give a shit and take every single cent. Yet you pretend as if you are following strictest compliance on Earth upon withdrawals time. SCAMBET !
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November 28, 2018, 10:01:34 AM
Last edit: November 28, 2018, 10:20:56 AM by Cloudbet
 #5286

@Cloudbet_victim - Thank you for finally providing the information required to investigate the issue for you. I've been in contact with our support teams and can now offer some information on the situation.

During your security checks it was discovered that you are from a country that we clearly state we are unable to offer our services to, and had been using a VPN to bypass the restrictions in place at Cloudbet. Your account was locked while this was verified, after which you were contacted via email (Saturday 24th November) and told that the account had been unlocked and you were allowed to withdraw your remaining funds before the account is permanently closed.

The bets were cancelled when this was detected as we can't allow people from those territories to gamble with us. This was done before the results were in, and you were refunded your stake.

As mentioned by manosqq above, many bitcoin casino and sportsbooks would take the use of VPN as a breach of T&Cs and use it as an excuse to confiscate player's funds. I believe our approach is more player friendly.

Thanks,

Ronnie @ Cloudbet


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Cloudbet_victim
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November 28, 2018, 01:50:56 PM
 #5287

@Cloudbet_victim - Thank you for finally providing the information required to investigate the issue for you. I've been in contact with our support teams and can now offer some information on the situation.

During your security checks it was discovered that you are from a country that we clearly state we are unable to offer our services to, and had been using a VPN to bypass the restrictions in place at Cloudbet. Your account was locked while this was verified, after which you were contacted via email (Saturday 24th November) and told that the account had been unlocked and you were allowed to withdraw your remaining funds before the account is permanently closed.

The bets were cancelled when this was detected as we can't allow people from those territories to gamble with us. This was done before the results were in, and you were refunded your stake.

As mentioned by manosqq above, many bitcoin casino and sportsbooks would take the use of VPN as a breach of T&Cs and use it as an excuse to confiscate player's funds. I believe our approach is more player friendly.

Thanks,

Ronnie @ Cloudbet

"This was done before the results were in."   This is not true and you are misleading the public.

My last bet was on Nov 11, results were also finalized on Nov11. I submitted my documents to you on Nov 19. So yes, you are cancelling the bets, not before the results were in which is obviously a lie.

Under your T&C, it was stated that:
3.4. You will not use our services while located in any jurisdiction that prohibits the placing and/or accepting of bets denominated in bitcoin online, and/or playing casino and/or poker games for and/or with bitcoin.

3.5. You are permitted in the jurisdiction in which you are located to use online sports betting, casino and poker services.


I provided a Hong Kong address proof doesn't mean that I am from that country. As I am not registering with you using HK passport you neither.

Put it this way. Assume there are only two countries in the world: UK & HK.
UK allows online bets, where HK prohibits.
Under this situation, you should ban people browsing from HK, no matter he is from UK or HK. That is, British travelling in HK cannot / should not place the bets because it violates the local laws there.

I am not holding a HK passport, all I did is to provide an address proof in HK. You can’t prove that I was “located” in the jurisdiction that prohibits online gambling while I was placing the bets with you. Same case as casinos in Las Vegas wouldn’t ban people from HK and China gambling there because the action took place in US.

Anyway, you just used your free option to cancel winning bets unreasonably. This is the way Cloudbet SCAMMERS doing business !

Setting your standard at not confiscate players’ fund is really hilarious. I don’t kill you meaning that I am human friendly? Say thanks to me !  

You are cancelling valid and legit winning bets AxxHO !

Don’t fall into CLOUDBET TRAPS !!
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November 28, 2018, 03:02:18 PM
 #5288

@Cloudbet_victim - Players are unable to create accounts from IP addresses that originate from territories we are restricted in - UK, USA, HK, and Singapore.

The territory restrictions are also clearly stated in our T&Cs.

Your bets were cancelled because we are unable to allow players to bet from those locations.

Your initial deposit has been refunded and your account closed, and as such there is no further action to be taken in this situation.

Thanks,

Ronnie @ Cloudbet




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November 28, 2018, 03:06:55 PM
 #5289

@Cloudbet_victim - Your bets were cancelled because we are unable to allow players to bet from those locations.
Based on what laws or circumstances are you unable to allow players to bet from those locations?
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November 28, 2018, 05:07:05 PM
 #5290

@Cloudbet_victim - Players are unable to create accounts from IP addresses that originate from territories we are restricted in - UK, USA, HK, and Singapore.

The territory restrictions are also clearly stated in our T&Cs.

Your bets were cancelled because we are unable to allow players to bet from those locations.

Your initial deposit has been refunded and your account closed, and as such there is no further action to be taken in this situation.

Thanks,

Ronnie @ Cloudbet



 
RIDICULOUS NO WONDER CLOUDBET is being defined as Grade E house !

I was not betting from HK !  that's my point. Also, I don't even hold a HK passport. Are you saying that my fault is just to provide you an address proof in HK? Come on, everyone on earth could easily have more than 3 correspondence address. You are deleting bets which took place 10 days before you even received the docs !

You just simply closed the case like that confiscating me 4BTC from the winnings. That's fxcking telling all of us what a shady bookie CLOUDBET is !
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November 28, 2018, 07:30:41 PM
 #5291

Since Ive been visting this topic more frequently there have been only problems with Cloudbet and withdrawals.

This is like 20th case - just now sums got bigger.

Only a fool would call this situation accidental.


They make life miserable to all winning players, it's very clear. That is a definition of being shady or scammy.

CHEAP GOOGLE VOICE ACCOUNTS, TORRENT INVITES, E-BOOKS, AND MANY MORE - PM ME
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November 28, 2018, 08:07:57 PM
Last edit: November 28, 2018, 08:35:03 PM by marlboroza
 #5292

Selectively enforcing KYC again?

@cloudbet_victim can you show us some proofs that your bet wasn't canceled? Screenshot would be fine.

@Cloudbet_victim - Players are unable to create accounts from IP addresses that originate from territories we are restricted in - UK, USA, HK, and Singapore.
Why Cloudbet allowed player to register account?
Your bets were cancelled because we are unable to allow players to bet from those locations.
When did cloudbet cancel bets, before, during or after match? Can you provide us proofs of your claim?
Why did cloudbet accepted bet if first place? You can't cancel something what is already accepted and payed. Period.

Have winners from next threads went trough KYC procedure:

Cloudbet's Super 6 Soccer Predictor Competition - Free Entry - Win BTC!
Win Bitcoin for reviewing fiat money with Cloudbet!
Cloudbet’s 5th Birthday Crypto Meme Contest - Free Entry - 0.75 BTC Pool!

If not why not?


Have you asked your support about license and your license provider E gambling Montenegro yet?
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November 29, 2018, 09:11:58 AM
 #5293

@Marlboroza -

Quote
Why Cloudbet allowed player to register account?

Nothing was 'allowed', the player used a VPN to bypass the territory restrictions in place.

Quote
When did cloudbet cancel bets, before, during or after match? Can you provide us proofs of your claim?
Why did cloudbet accepted bet if first place? You can't cancel something what is already accepted and payed. Period.

Bets were cancelled before the matches. The bets were accepted because the player was using a VPN to bypass the territory restrictions in places, as above.

Quote
Have winners from next threads went trough KYC procedure:

Not as a result of winning any of the competitions I'm running, although since I don't know the account details of everyone posting in our competition threads its possible some have been asked for KYC over their time at Cloudbet.

Quote
If not why not?


Because we don't 'selectively' enforce KYC. Usually there is a good reason for the request, such as when a player is suspected of using a VPN to bypass territory restrictions (as in this case).

Quote
Have you asked your support about license and your license provider E gambling Montenegro yet?

Our license information can be found on our website, as I've stated before.

Thanks,

Ronnie @ Cloudbet


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November 29, 2018, 06:24:14 PM
 #5294

Quote
Have winners from next threads went trough KYC procedure:

Not as a result of winning any of the competitions I'm running, although since I don't know the account details of everyone posting in our competition threads its possible some have been asked for KYC over their time at Cloudbet.

Quote
If not why not?


Because we don't 'selectively' enforce KYC. Usually there is a good reason for the request, such as when a player is suspected of using a VPN to bypass territory restrictions (as in this case).

Yes you do.



"Usually there is a good reason" is nonsense, according to Montenegro's laws and Montenegro's AML policy http://www.aspn.gov.me/rubrike/zakonska-regulativa/112715/Zakon-o-sprjecavanju-pranja-novca-i-finansiranja-terorizma.html  you are obligated to perform KYC test to every single player.

Quote
Our license information can be found on our website (https://www.cloudbet.com/en/license), as I've stated before.

And as I have stated before:
I am having difficulty to find your license, neither I can find that E Gambling Montenegro has Montenegro's concession and approval to organize and operate games of chance in Montenegro.
Quote
If you have any questions, please contact our dedicated support team
So where should I look? Here http://www.gov.me/naslovna ? Here http://www.gov.me/pretraga/174352/Azurirani-podaci-o-priredivacima-za-14-09-2018.html ? Here https://e-gambling.me/ ? Here https://e-gambling.com/ ?
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December 04, 2018, 03:12:26 PM
 #5295

Fraudbet died?  Sad  OMG we killed it!

RIP scammers

CHEAP GOOGLE VOICE ACCOUNTS, TORRENT INVITES, E-BOOKS, AND MANY MORE - PM ME
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December 04, 2018, 04:22:42 PM
 #5296




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December 05, 2018, 02:15:07 PM
 #5297

@Cloudbet, I'm again here to talk about missing lines from various events and league. Today I visited your website and wanted to bet on some basketball matches. I noticed that number of available leagues and matches to bet increased (probably I saw full list of events). I tried to bet on one match, but I got error "your bet wasn't placed". I tried to reload page and most of these leagues and matches disappeared. Now only few leagues is available (NBA, NCAA, Euroleague, Euroleague women, Australia, Finland, Brazil, Denmark and Italy leagues).

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December 05, 2018, 04:27:57 PM
 #5298

@Cloudbet, I'm again here to talk about missing lines from various events and league. Today I visited your website and wanted to bet on some basketball matches. I noticed that number of available leagues and matches to bet increased (probably I saw full list of events). I tried to bet on one match, but I got error "your bet wasn't placed". I tried to reload page and most of these leagues and matches disappeared. Now only few leagues is available (NBA, NCAA, Euroleague, Euroleague women, Australia, Finland, Brazil, Denmark and Italy leagues).

@LTU_btc - I'm really sorry about this, there's a few people reporting a similar issue (@Angryone) but the last update I received on the investigation was that our teams were having difficulty replicating the problem while testing, despite me passing on the details and reports from the affected accounts.

I'll send a message now asking for an update and let you know any info I receive on the issue.

Thanks,

Ronnie @ Cloudbet


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December 11, 2018, 12:21:23 PM
 #5299


Morning all!

With the festive season in full swing, we've got a sack full of competitions and promotions ready for you!


I've bribed our blog team with enough chocolate to ensure they covered all our Super 6 matches in this week's soccer picks, and our experts have broken down the strategic match ups, key players, and team form. Definitely worth a read before making your predictions this week!


You can post your predictions for this week's games in our Super 6 Predictor competition thread here - there's weekly Free Spin and bitcoin prizes up for grabs, as well as a Ledger Blue and 0.03 BTC available for the overall winners!


The fifth round of our Sponsored Raffle with krogothmanhattan is now open! Entry is free and there's a Denarium Collectible Bitcoin up for grabs - it even comes pre-loaded with 0.0015 BTC! Sign up now while there's still spaces left for this week's draw!

And lastly...



Don't forget to login and check your Cloudbet Advent Calendar for daily bonuses throughout the festive season! Grin

Thanks, and have a good day!

Ronnie @ Cloudbet


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December 12, 2018, 10:00:41 AM
 #5300

Hello Cloudbet.

Can you please explain what is "Active bonus" ?
I have won free spins in Soccer Predictor Competition and used them. Now I have some BTC on my balance as a "bonus". How can I withdraw them or they are like "free play" money ?

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