Cloudbet | Bitcoin Casino & Sportsbook | The No.1 Bitcoin Gambling Site

[Coach0909]

I'll write an update about my situation as most people just run away and dissapear when their request gets fulfilled.

FINAL UPDATE:
As user @Cloudbet allready said, my account has been unfrozen.

My account got locked on morning of Friday 13th  (Friday 13th curse is real aguess   ) and was unlocked at Tuesday 17th in the morning as well.

Since their support informed me that this KYC process usually lasts about 7-10 days, I was very satisfied that they managed to solve this case much sooner.

I have no complaints on support. User Cloudbet responded immediately and so did their support on e-mail.

The only thing that was little bit uncomfortable for me was that I couldn't log in to my account while this entire proccess of KYC was happening. Also, the thing that confused me was that I couldn't log in into my account and kept getting error that the username or password were incorrect.

My suggestions to Cloudbet is to reconsider that users can still place bets even when they are under proccess of KYC . If you are not for this solution, I think that giving the user error: "You are currently in proccess of KYC verification. You will be able to log in once this is finished." This is only a suggestion though.

All in all, I am satisfied as my accountn and funds have been unfrozen and I am now able to place bets on their site. They are definitely not a scam website as some users on the forum claim.

This is my point of view and I can't vouch for everyon else, but only me.

ANOTHER UPDATE
So same thing with locked account happened to me again. My mind is blown right now. How can this happen after I fully verified my account and I have never been notified about anything?

I'm keeping it 100% real and I gave props to Cloudbet when they unlocked me, but this behaviour is extremely unprofessional.

UPDATE AFTER 3 DAYS:
It's been more than 72 hours since the first time I sent an e-mail to Cloudbet.

I have 3 sent e-mails, I got no replies from Cloudbet. Admin of this forum told me that they contacted me already and that I have violated some terms and that there's nothing that can be done about my account, when this is simply incorrect.

I said that to him that no one contacted me and after that he told me that soon they will contact me. This is absurd as this just proofs that the story about them contacting me is made up.

Here is my communication with the admin:


My funds have been locked and I can't log in to my account without any reason and without any further notice and now they are completely ignoring me. Sadly, I'm not making any of this up.

I'll keep everyone updated about the situation moving forward. Just like I did the last time when they unlocked my account, I'll give them props they deserve, but I'll not stop with the updates until this situation clarifies itself as I didn't do anything wrong here.

Seeing the history of your posts, i see that last time also the issue was resolved after few days. Hopefully they will respond you and tell you why your account is locked even after the KYC. There can be something pending for your side or they may clarify what terms&conditions you breached as shown in PM. Just give them few more days and you will get a response.

Here is my communication with the admin:

I hope you're right. Nevertheless, I'll keep everyone updated about the situation.

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[realscout]

Cloudbet's support team is disgraceful: they say "if u have any questions dont hestitate to ask us" and if u ask a question they will just ctrl+c ctrl+v pattern message million times

[xandry]

Cloudbet's support team is disgraceful: they say "if u have any questions dont hestitate to ask us" and if u ask a question they will just ctrl+c ctrl+v pattern message million times

And it is a common practice for any company that works with people because people are lazy and often ask the same questions. Can you give us some screenshots? It is interesting what you were asking.

[realscout]

Cloudbet's support team is disgraceful: they say "if u have any questions dont hestitate to ask us" and if u ask a question they will just ctrl+c ctrl+v pattern message million times

And it is a common practice for any company that works with people because people are lazy and often ask the same questions. Can you give us some screenshots? It is interesting what you were asking.

https://bitcointalk.org/index.php?topic=333552.msg53892381#msg53892381

[Coach0909]

UPDATE

After almost 5 days of not answering, Cloudbet wrote to me: "Your account has been blocked for breaching our terms and conditions around the use of BOT software on the site."

This is not true and I never used bots nor do I know how can I use bots to place bets and win. They of course have no proof of this, because I never did this nor do I have knowledge to do so.

I'm angry and am waiting for them to respond with some proof.

Last time I logged in was end of January. Everything was working properly and I went on the trip and took some pause from betting. 5 days ago I try to log in and it's unsuccessful. So I didn't even place the bets after they locked my account.

Extremely sketchy and I hope they will unfreeze my account soon. I'll keep everyone updated.

EDIT:
Just contacted live support and he told me that the decision of Cloudbet is final. I asked for them to send me some proof or anything as they made this stuff up.

They won't do it and they said they investigated it and that I violated the terms.

It's complete bullshit. They are making stuff up. Can't believe that this has happened after I used the site for more than 2 months without any complaints. They just decide to make something up to lock my funds. I won't stop here as the justice will come on top. Cloudbet is not right here and I will keep everyone updated.

[efialtis]

UPDATE

After almost 5 days of not answering, Cloudbet wrote to me: "Your account has been blocked for breaching our terms and conditions around the use of BOT software on the site."

This is not true and I never used bots nor do I know how can I use bots to place bets and win. They of course have no proof of this, because I never did this nor do I have knowledge to do so.

I'm angry and am waiting for them to respond with some proof.

Last time I logged in was end of January. Everything was working properly and I went on the trip and took some pause from betting. 5 days ago I try to log in and it's unsuccessful. So I didn't even place the bets after they locked my account.

Extremely sketchy and I hope they will unfreeze my account soon. I'll keep everyone updated.

EDIT:
Just contacted live support and he told me that the decision of Cloudbet is final. I asked for them to send me some proof or anything as they made this stuff up.

They won't do it and they said they investigated it and that I violated the terms.

It's complete bullshit. They are making stuff up. Can't believe that this has happened after I used the site for more than 2 months without any complaints. They just decide to make something up to lock my funds. I won't stop here as the justice will come on top. Cloudbet is not right here and I will keep everyone updated.

Thats not cool... we have seen a lot but a bookie blocking your account for using BOT software?! Lol... I was just about to mention that the "new" cloudbet is optically much better than before but there are just too many complaints, too many slow withdrawals and all in all... way too many issues brought up here on bitcointalk alone. Really have no idea why they are messing up like that but there´s a reason why so many bitcointalk players shifted over to other bookies...

[Kevinn22]

I remember a time that cloudbet was reputable. Sadly that's not the case anymore.
Maybe some don't have this experience, but you will, and when you do it will make you extremely upset because of how things go down with support.
Best bet is to stay the hell away from this shady site. Took me a very long time to withdraw (i forget the exact time, but it was over 1 week, possibly 2 weeks for just an insanely small withdrawal)
They gave me every line in the book, and yes, every response from live support is copy/paste. They don't even /try/ to read your message

[Bli888]

STAY AWAY FROM THIS WEBSITE. CLOUDBET IS A SCAM CASINO THIS CASINO TOOK ME ALL MONEY AND IT WAS A LOT OF MONEY.. THIS CASNO TALE YOU THE MONEY EVEN YOU WIN. DO NOT PLAY THIS CASINO THIS IS THE BIGGEST SCAM YOU EVER SEE. STAY AWAY SFROM THIS CASINO PLAY OTHER PLACES BUT NOT THIS SCAMMERS. ALL OF PLAYERS BE AWARE OF THIS WEBSITE THEY HAVE SCAM GAMES AND ONCE AGAIN PRAY TO NOT WIN BECAUSE EVEN YOU WILL WIN THEY WILL FIND A REASON TO DISABLE YOUR ACCOUNT. THIS TOPIC WILL BE POSTED EVERY DAY BECAUSE I WANT PLAYERS DO NOT LOSE THEIR MONEY WITH THIS SCAM WEBSITE. DO NOT PLAY ON CLOUDBET!!!!!!!!!!!!!

[leea-1334]

Thank you member @hulla for your answer. It seems I totally misunderstood the offer, this is the old deposit bonus, not the new one,,, I thought that with the new version of Cloudbet, they were making a new offer. And my fault for somehow totally missing out the response from ralle14,,, usually I am always angry at people for not reading. My bad!

P.S. The bonus requirements were vague (loyalty points which do not even mean anything to anyone who does not play),,, that is still not fixed;) For everyone's benefit,,, 0.01 btc is released from bonus after 800 loyalty points. And Loyalty Points are here: https://www.cloudbet.com/en/rewards

So for sports, you need odds of 4x to get max price score so you basically have to wager 10 TIMES to get 1 loyalty point worth that stake at 4x odds;)

[Cloudbet]

STAY AWAY FROM THIS WEBSITE. CLOUDBET IS A SCAM CASINO THIS CASINO TOOK ME ALL MONEY AND IT WAS A LOT OF MONEY.. THIS CASNO TALE YOU THE MONEY EVEN YOU WIN. DO NOT PLAY THIS CASINO THIS IS THE BIGGEST SCAM YOU EVER SEE. STAY AWAY SFROM THIS CASINO PLAY OTHER PLACES BUT NOT THIS SCAMMERS. ALL OF PLAYERS BE AWARE OF THIS WEBSITE THEY HAVE SCAM GAMES AND ONCE AGAIN PRAY TO NOT WIN BECAUSE EVEN YOU WILL WIN THEY WILL FIND A REASON TO DISABLE YOUR ACCOUNT. THIS TOPIC WILL BE POSTED EVERY DAY BECAUSE I WANT PLAYERS DO NOT LOSE THEIR MONEY WITH THIS SCAM WEBSITE. DO NOT PLAY ON CLOUDBET!!!!!!!!!!!!!

I am sorry for your level of frustration, which is very clear from your message, but I need the specifics of your complaint in order to look into it. Can you please send a PM with your account details.

[efialtis]

STAY AWAY FROM THIS WEBSITE. CLOUDBET IS A SCAM CASINO THIS CASINO TOOK ME ALL MONEY AND IT WAS A LOT OF MONEY.. THIS CASNO TALE YOU THE MONEY EVEN YOU WIN. DO NOT PLAY THIS CASINO THIS IS THE BIGGEST SCAM YOU EVER SEE. STAY AWAY SFROM THIS CASINO PLAY OTHER PLACES BUT NOT THIS SCAMMERS. ALL OF PLAYERS BE AWARE OF THIS WEBSITE THEY HAVE SCAM GAMES AND ONCE AGAIN PRAY TO NOT WIN BECAUSE EVEN YOU WILL WIN THEY WILL FIND A REASON TO DISABLE YOUR ACCOUNT. THIS TOPIC WILL BE POSTED EVERY DAY BECAUSE I WANT PLAYERS DO NOT LOSE THEIR MONEY WITH THIS SCAM WEBSITE. DO NOT PLAY ON CLOUDBET!!!!!!!!!!!!!

I am sorry for your level of frustration, which is very clear from your message, but I need the specifics of your complaint in order to look into it. Can you please send a PM with your account details.

Hey,

how about you comment on the previous case where the user´s account has been locked for using a bot?! Is this true?

[Coach0909]

UPDATE

After almost 5 days of not answering, Cloudbet wrote to me: "Your account has been blocked for breaching our terms and conditions around the use of BOT software on the site."

This is not true and I never used bots nor do I know how can I use bots to place bets and win. They of course have no proof of this, because I never did this nor do I have knowledge to do so.

I'm angry and am waiting for them to respond with some proof.

Last time I logged in was end of January. Everything was working properly and I went on the trip and took some pause from betting. 5 days ago I try to log in and it's unsuccessful. So I didn't even place the bets after they locked my account.

Extremely sketchy and I hope they will unfreeze my account soon. I'll keep everyone updated.

EDIT:
Just contacted live support and he told me that the decision of Cloudbet is final. I asked for them to send me some proof or anything as they made this stuff up.

They won't do it and they said they investigated it and that I violated the terms.

It's complete bullshit. They are making stuff up. Can't believe that this has happened after I used the site for more than 2 months without any complaints. They just decide to make something up to lock my funds. I won't stop here as the justice will come on top. Cloudbet is not right here and I will keep everyone updated.

UPDATE

Cloudbet answered to me again how their decision is final and that they investigated the issue with care and detail and that the conclusion is I was using BOTS: https://ibb.co/B6nxP9Q

Of course, they are not willing to offer any proof as they are making this up.

Link to the full SCAM accusation post just to show that I'm not making any of this stuff up: https://bitcointalk.org/index.php?topic=5228999.msg53925281#msg53925281

I will not stop until Cloudbet admits they did me dirty and that they are making this up. My funds need to be returned to me and I don't accept anything else. They stole my 0.08 BTC and I want it back.

[efialtis]

I dont get that - I guess I am missing something. But what does it even mean, using bot or software on a sports betting website?!?!

The fact my request is being ignored also says a lot - seriously, if they go on like that, it wont take long and they will have very much deserved being tagged...

[Coach0909]

I dont get that - I guess I am missing something. But what does it even mean, using bot or software on a sports betting website?!?!

The fact my request is being ignored also says a lot - seriously, if they go on like that, it wont take long and they will have very much deserved being tagged...

Exactly, what does this even mean??? What did I do to deserve this?

I really thought that this can never happen to me because I thought that Cloudbet as a reputable bookie, but it looks like I was wrong. No proof, no nothing, just locking account out of the blue after I placed no bets for almost 3 weeks due to being on a vacation!

So everything was fine prior to this. Maybe Cloudbet wanted me to continue placing bets in hopes of me losing money? I have no clue, but all I know is that 0.08 BTC is a lot of money for me and can potentially be worth even more in the future and I want it returned.

[efialtis]

You know what? I have seen more than enough at least "strange" things from cloudbet these last months... and I am very well aware that their representative here on bitcointalk may not be blamed. Still, after all, by now I wouldnt recommend anyone depositing money over there. Just stay away guys, there are other options out there...

Edit: Just given negative feedback - they have had enough chances, I have reached out often enough warning them that all those "accusations" are getting more and more...

[realscout]

I've been waiting for verification for 6 days already and still got no answer. What is that?

[malubit]

I believe the representative from Cloudbet is Ronnie, but he wrote once that they are not checking the forum that much.
What did they give you for reason that it take so many days?
They have to come up with something at least. If you provided the correct documents and these documents are real, then it could have been handled in 6 I think.

[Cloudbet]

I've been waiting for verification for 6 days already and still got no answer. What is that?

Hi realscout,

Please respond to the latest instructions from our Support Team regarding verification and they will be able to complete the process.

[realscout]

My account was verified and i have already withdrawn my money, it took a lot of time but at least it ended up fairly

[CLOUDBET SCAM]

I wouldn't advise all players to be cautious because I dont think this matters for smaller wagering clients. I have recently had about 50 Btc and a 200k gbp watch taken by cloudbets vip head as well as a guarantee 10 percent bonus that was never credited, on a few hundred bitcoin in losses.

Game theory research ltd is the company they use to run the gambling operations from London.

https://beta.companieshouse.gov.uk/officers/EP-CRhWddaVLvZscRHu8qw71hUI/appointments

https://uk.linkedin.com/in/joseph-webb-6b26b123 this is Josephs profile about 6 hours after I went public he removed his linkedin. Removing also all of game research theory ltd's employees also.

https://www.linkedin.com/company/game-theory-research-limited also deleted in the middle of the night. The companies linkedin page, which they are not licensed to run any kind of gambling within the UK but it is all done through their all their vips back room stuff is all done in their shoreditch tech hub office.

https://uk.linkedin.com/in/andy-morgan-6aab9b31 this is the vip host that diverted all my funds and lied and stole money for months based on stories and fabrications which finally blew up a few days ago.

https://lcb.org/onlinecasinobonusforum/player-complaints/cloudbet-scam-extortion .

I was promised a phone call today but it never happened. Onto step 2 in this process tomorrow but in general there is a reason there are literally thousands of complaints online, more importantly though is my interest in them operating out of the uk without a uk license, that's very intriguing for sure. Operating as a research company is peculiar for sure.

Fortunately I have all the information saved before the scrubbed themselves offline and tried to block my account.