Cloudbet | Bitcoin Casino & Sportsbook | The No.1 Bitcoin Gambling Site

[bbc.reporter]

@Cram06. Have you submitted the documents required for KYC to verify your identity? Much of the sportsbooks will you ask for KYC once you start moving coins equivalent to $3000 to $10,000. The sites do this similar to exchanges for purposes of compliance and to avoid suspicions from regulators.

@bbc.reporter yes he has submitted quoting his reply below and @Cram06 whenever a user submits KYC documents they expect instant results, but that doesn’t happen on any casino as each casino have their own set of ways before they reach a conclusion. Also if I remember correctly a user too had issue but when he submitted KYC details it got sorted for him, and this has happened recently so give them some more time and hopefully it’ll all get sorted for you.

Unfortunetly since June 16, my account is suspended, i cant access to it and my KYC documents are "under revision".

I am a Cloudbet user, however, under revision since June 16 is very unacceptable. If within 1 month the sportsbook cannot find anything wrong with the account, they should approve the withdrawal.

@Ronnie should reply in this thread and give updates. Cloudbet is beginning to appear like HitBTC exchange. Selectively freezing accounts and confiscating funds.

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[logfiles]

So none of you know what means: "being subject to an investigation that's handled by a number of governing bodies related to sports"
What is this governor body?

Why would they have to know. They are just customers/users and not part of the CloudBet team.

@Ronnie should reply in this thread and give updates. Cloudbet is beginning to appear like HitBTC exchange. Selectively freezing accounts and confiscating funds.

I doubt if @Ronnie is still part of the team or still in control of their rep account

A one @Leandro was the person who was replying in the recent months before the went offline since June 21, 2021
Ronnie was a bit active and helpful here.

Cloudbet is slow sinking.

[Cram06]

I am not taking anyone's side but why are you posting from a new account every time?

The accounts are obvious controlled by the same person: Cram06 & baselstrasse

I know cloudbet is sloppy and slow but when someone is posting from different accounts and newbies accounts, there is something they are afraid of or wrong about. In case you guys don't know there are countless ways of cheating the house with sports bets through actions like accidental odds,etc.

Sorry, you are wrong we are not the same person. I never participated in the forum before, just used it to check new bookies and know if can be trusted or not, and yeah i registered to complain about cloudbet because what they are doing is unacceptable. And im using Cloudbet casualy since january, there is no double accounts, just normal betting with an edge. Also if you think i was cheating them why they didnt tell me that and close my account? no, they just shitty keeping my funds there without give any reason i dont know why.

@Cram06. Have you submitted the documents required for KYC to verify your identity? Much of the sportsbooks will you ask for KYC once you start moving coins equivalent to $3000 to $10,000. The sites do this similar to exchanges for purposes of compliance and to avoid suspicions from regulators.

I provided all KYC documents on june 16 or 17, since then over a month and still no news from them, everytime i text them they say bullshit about they are working on it. My account had around 4k. Luckly in May I withdrawed without anyproblem 3k or so as my max bets available started being too low... I continued playing with the rest of the money and smaller bets and few weeks later i was asked for the KYC.

[raiblock]

Hi,
I had an account on cloudbet years ago. but i forgot my password and email. is there anyway to recover it with just the username?

And one more thing, do i need to complete kyc to withdraw my money? or it is free to use cloudbet without doing the kyc.
thanks in advance.

[freedomgo]

Hi,
I had an account on cloudbet years ago. but i forgot my password and email. is there anyway to recover it with just the username?

I doubt it's possible, no site that has that kind of account recovery standard, maybe you can ask for the email if they'll respond then you have a chane to recover as you can reset the email password if you have the information needed.

And one more thing, do i need to complete kyc to withdraw my money? or it is free to use cloudbet without doing the kyc.
thanks in advance.

Based on my experience, I can gamble with the site without a problem, my account has not KYC FYI.

[JeromeTash]

Hi,
I had an account on cloudbet years ago. but i forgot my password and email. is there anyway to recover it with just the username?

I doubt if this is possible, especially if your account is unverified. There is no way they can prove that you are actually the owner of the account, by just claiming you forgot the email address and password.

A malicious person could pick a random username and contact them that I forgot my email and password.

And one more thing, do i need to complete kyc to withdraw my money? or it is free to use cloudbet without doing the kyc.
thanks in advance.

Not always, but you have to be ready to complete KYC in case they ask for it. Read their terms and conditions

[raiblock]

Hi,
I had an account on cloudbet years ago. but i forgot my password and email. is there anyway to recover it with just the username?

I doubt it's possible, no site that has that kind of account recovery standard, maybe you can ask for the email if they'll respond then you have a chane to recover as you can reset the email password if you have the information needed.

And one more thing, do i need to complete kyc to withdraw my money? or it is free to use cloudbet without doing the kyc.
thanks in advance.

Based on my experience, I can gamble with the site without a problem, my account has not KYC FYI.

I forgot what email i used during the registration. If they can send me a recovery email link then may be i look for it. What i have is the username only.

I am thinking to create another account. Do they allow multiple account from same user? i am sending an email to the cloudbet support, lets wait for their reply.
i'll share the info if i get an update.

[SaShiRaJaVu]

~
I would share my story on Cloudbet.
I signed on Cloudbet 3-4years ago and I always used sometimes without any problems. Various deposits and withdrawal during the past years.
They also asked me KYC and I provided all the documentation requested without any problems continuing to bet and withdraw.

3 months ago I made some bets and they blocked my account.
Now it's 3 months that I can't login and they asked me again other documentation (selfie with newspaper in front of my street) already provided without any problem.

To get a response for the KYC you submitted a couple of days is more than enough and it is not fair to block the account and keep your money for the past 3 months, hopefully the team will respond and solve your issue as the cloudbet representative here Ronnie always solved any issues as far as i know but i think the representative changed to Leandro and hopefully he will continue the same and sort your issue.

[BIN-BIN]

Hello, cloud bet admin I have issue with your site for over three days now I can not log into my account the site is not accessible from my end don't know if am the only user facing this issue, my KYC has been approved over a week now I wanted to deposit and place a bet on weekend games but could not log in since then.

[Juggy777]

~
I would share my story on Cloudbet.
I signed on Cloudbet 3-4years ago and I always used sometimes without any problems. Various deposits and withdrawal during the past years.
They also asked me KYC and I provided all the documentation requested without any problems continuing to bet and withdraw.

3 months ago I made some bets and they blocked my account.
Now it's 3 months that I can't login and they asked me again other documentation (selfie with newspaper in front of my street) already provided without any problem.

To get a response for the KYC you submitted a couple of days is more than enough and it is not fair to block the account and keep your money for the past 3 months, hopefully the team will respond and solve your issue as the cloudbet representative here Ronnie always solved any issues as far as i know but i think the representative changed to Leandro and hopefully he will continue the same and sort your issue.

@baselstrasse did you login from a different IP address which triggered their security bot, and did you try and contact Ronnie here to fix the issue for you?.

Hello, cloud bet admin I have issue with your site for over three days now I can not log into my account the site is not accessible from my end don't know if am the only user facing this issue, my KYC has been approved over a week now I wanted to deposit and place a bet on weekend games but could not log in since then.

@BIN-BIN the site seems to be working just fine, either it’s a cache issue so clear it or use a VPN and if it works then your ISP has blocked it so speak with them.

[bbc.reporter]

@Ronnie should reply in this thread and give updates. Cloudbet is beginning to appear like HitBTC exchange. Selectively freezing accounts and confiscating funds.

I doubt if @Ronnie is still part of the team or still in control of their rep account

A one @Leandro was the person who was replying in the recent months before the went offline since June 21, 2021
Ronnie was a bit active and helpful here.

Cloudbet is slow sinking.

I am not certain if we can assume that Cloudbet is sinking. There have been similar reports on other sportsbooks in the cryptospace. Nitrogensports which was the best sportsbook in the cryptospace presently has a negative trust rating because of doing something similar to a customer. Might this also be an operation to prevent money laudering from their service?

[arowanaking]

Cloudbet started to get nil, slow withdrawal, and limits my bets on sports betting, yet I was one of the first customers always loyal for their quality of service. But last night after winning, I asked for a withdrawal of only 10 ETHs, I receive an email to check the account with all the documents to be sent, and waiting for the account is not accessible. If a site administrator see me messages, please solve my problem. Thank you very much the crypto-friends.

[LEVSKI7]

they have always quickly limited literate bettors. blocking accounts and stealing balances is a common practice for them. so nothing new under the sun

[logfiles]

I am not certain if we can assume that Cloudbet is sinking.

Sadly they are. They used to be so good back then. They would listen to user complaints and make necessarily adjustments where possible. The customer support on their platform and around the forum were super quick in resolving issues.

I think you can also see lately that this is the opposite. Things have been on a downtrend and with that you get to chase away your good customers indirectly.

There have been similar reports on other sportsbooks in the cryptospace. Nitrogensports which was the best sportsbook in the cryptospace presently has a negative trust rating because of doing something similar to a customer. Might this also be an operation to prevent money laudering from their service?

KYC verification may not be the problem, but how they implement it matters. You can't make someone to send documents for verification and then make them wait for days or weeks without any single response to even emails about the progress,

[Juggy777]

I am not certain if we can assume that Cloudbet is sinking.

Sadly they are. They used to be so good back then. They would listen to user complaints and make necessarily adjustments where possible. The customer support on their platform and around the forum were super quick in resolving issues.

I think you can also see lately that this is the opposite. Things have been on a downtrend and with that you get to chase away your good customers indirectly.

There have been similar reports on other sportsbooks in the cryptospace. Nitrogensports which was the best sportsbook in the cryptospace presently has a negative trust rating because of doing something similar to a customer. Might this also be an operation to prevent money laudering from their service?

KYC verification may not be the problem, but how they implement it matters. You can't make someone to send documents for verification and then make them wait for days or weeks without any single response to even emails about the progress,

@logfiles do you think that the pandemic is effecting their working hours, as working from home they’re not able to work as efficiently as they used to before. Also KYC process is usually slow, but what they could do is communicate with the user and keep him in the loop and reassure him that it’s being taken care of.

[ralle14]

do you think that the pandemic is effecting their working hours, as working from home they’re not able to work as efficiently as they used to before. Also KYC process is usually slow, but what they could do is communicate with the user and keep him in the loop and reassure him that it’s being taken care of.

That's probably the case but I guess they prefer dealing these issues directly through the site and their gamblers needs to be more understanding as the support can't handle everything.

For KYC I think it's better if they don't reply at all rather than giving a vague response since that could encourage the user to keep responding over and over.

Also from what i've seen these inactive periods is somewhat normal for Cloudbet since they used to be like this back then.

[Ridi]

Cloudbet started to get nil, slow withdrawal, and limits my bets on sports betting, yet I was one of the first customers always loyal for their quality of service. But last night after winning, I asked for a withdrawal of only 10 ETHs, I receive an email to check the account with all the documents to be sent, and waiting for the account is not accessible. If a site administrator see me messages, please solve my problem. Thank you very much the crypto-friends.

Yes same kind of issue has started with me also , i have been a regular customer of cloud bet since last 4 years but slowly a lot of limitation has came in placing a bet and that made absolutely useless for me.
But cloudbet is a legit site so dont worry about your withdrawal , yes it may get delayed but you will get your payment, just send them one email again explaining every thing.

[Sonny1969]

Has anyone had trouble with Cloudbets Roulette using Vivo provider? Twice I've won and the result wasnt registered on the software. I don't mean my bet didnt go through. I mean The actual rolled number when watching live dealer announce doesnt get registered on the history. So any complaints to Cloudbet fall on death ears. I doubt they compare history with provider & their software. Otherwise they would have resolved for me. I was just wondering has anyone else noticed this?

[baselstrasse]

~
I would share my story on Cloudbet.
I signed on Cloudbet 3-4years ago and I always used sometimes without any problems. Various deposits and withdrawal during the past years.
They also asked me KYC and I provided all the documentation requested without any problems continuing to bet and withdraw.

3 months ago I made some bets and they blocked my account.
Now it's 3 months that I can't login and they asked me again other documentation (selfie with newspaper in front of my street) already provided without any problem.

To get a response for the KYC you submitted a couple of days is more than enough and it is not fair to block the account and keep your money for the past 3 months, hopefully the team will respond and solve your issue as the cloudbet representative here Ronnie always solved any issues as far as i know but i think the representative changed to Leandro and hopefully he will continue the same and sort your issue.

@baselstrasse did you login from a different IP address which triggered their security bot, and did you try and contact Ronnie here to fix the issue for you?.

No always same IP. Never had problems in 4 years. Withdrawed and Deposited a lot of times. This time I had a pretty big amount of BTC...and they blocked me.
Still no news after 4 months now.

Who is this Ronnie?
Maybe could explain me what means: "being subject to an investigation that's handled by a number of governing bodies related to sports"

[arowanaking]

Hello, it’s been 6 days since I’ve been waiting for an answer from the security service, the wait is very long. I beginning afraid , I have 12 eth, I’ll have to withdrawals 3 eth to avoid triggering security. Can anyone help me? Yeah.