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Author Topic: www.BITSTAMP.net Bitcoin exchange site for USD/BTC  (Read 231195 times)
hazek
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May 23, 2013, 05:26:11 PM
 #321

The bitstamp guys were at the bitcoin conference.  I vaguely remember them saying they were returning close to the end of the month.  It would not surprise me if they are not able to fix problems as well while they are in the US.

We are able to fix them and we will fix them, it just may take slightly longer.

My personality type: INTJ - please forgive my weaknesses (Not naturally in tune with others feelings; may be insensitive at times, tend to respond to conflict with logic and reason, tend to believe I'm always right)

If however you enjoyed my post: 15j781DjuJeVsZgYbDVt2NZsGrWKRWFHpp
Once a transaction has 6 confirmations, it is extremely unlikely that an attacker without at least 50% of the network's computation power would be able to reverse it.
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May 23, 2013, 05:45:46 PM
 #322

These exchanges need to get their shit together.  I don't remember a single time when i was limited from regular functions with the bank.  It scares people.
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May 23, 2013, 10:24:07 PM
 #323

Hello
I made BTC withdrawal on May 21, 2013, 7:36 p.m. Status - Finished
Amount: 1.56490000 BTC, address: 1AZhQeWpCzK28Yhoqg6vWBZJ8ETUv3b8mK
Still not received.
My account ID 23897
Regards.
update.
Bitcoins received.
Thanks
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May 25, 2013, 09:36:05 PM
 #324

I suddenly can't login using two-factor auth (error: "Invalid verification code") . It's been about I think 20 days since I last logged in.
I made a lot of transfers in the past which all went well, but I am worrying right now. What is going on?
Its fiat I have in my account, no btc's.

I synced my phone to time via the authenticator settings, I retyped the code, the first time it wanted to go in my account and it started the  "cloud....." loading page, but than it went back again to the login page.
I retyped it numerous times (100% certain right codes), my other two factor site just work all well so it really buggers me.

What is wrong? I didnt got any email from bitstamp on what so ever (no withdrawal), but still worrying it being hacked...

Pls help me out here

 
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May 26, 2013, 12:02:01 AM
 #325

I suddenly can't login using two-factor auth (error: "Invalid verification code") . It's been about I think 20 days since I last logged in.
I made a lot of transfers in the past which all went well, but I am worrying right now. What is going on?
Its fiat I have in my account, no btc's.

I synced my phone to time via the authenticator settings, I retyped the code, the first time it wanted to go in my account and it started the  "cloud....." loading page, but than it went back again to the login page.
I retyped it numerous times (100% certain right codes), my other two factor site just work all well so it really buggers me.

What is wrong? I didnt got any email from bitstamp on what so ever (no withdrawal), but still worrying it being hacked...

Pls help me out here

No problems here. Contact the support.

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May 26, 2013, 08:08:47 AM
 #326

I suddenly can't login using two-factor auth (error: "Invalid verification code") . It's been about I think 20 days since I last logged in.
I made a lot of transfers in the past which all went well, but I am worrying right now. What is going on?
Its fiat I have in my account, no btc's.

I synced my phone to time via the authenticator settings, I retyped the code, the first time it wanted to go in my account and it started the  "cloud....." loading page, but than it went back again to the login page.
I retyped it numerous times (100% certain right codes), my other two factor site just work all well so it really buggers me.

What is wrong? I didnt got any email from bitstamp on what so ever (no withdrawal), but still worrying it being hacked...

Pls help me out here

No problems here. Contact the support.

I send an email to info@bitstamp.net.
Cant make a supportticket ofcourse right now Sad

No answer though, waiting for them to reply. And fingers crossed my account didnt got hacked.
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May 27, 2013, 08:50:10 AM
 #327

Let me drop in some good words for them. The 3 of us here, we are using bitstamp for the last 2 months, and never had a single problem. We use it to receive bitstamp codes + sell btc. SEPA withdraws have always been prompt, now if we run into a weekend, it might take a little longer, but I think its normal since banks dont work saturday and sunday, so if you set up a withdraw on friday evening or saturday, it might get processed no later than Tuesday since withdraw requests accumulate so thats all ok as far as I am concerned. I hope they work for a long time, since they are much better than gox

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May 27, 2013, 05:49:39 PM
 #328

I suddenly can't login using two-factor auth (error: "Invalid verification code") . It's been about I think 20 days since I last logged in.
I made a lot of transfers in the past which all went well, but I am worrying right now. What is going on?
Its fiat I have in my account, no btc's.

I synced my phone to time via the authenticator settings, I retyped the code, the first time it wanted to go in my account and it started the  "cloud....." loading page, but than it went back again to the login page.
I retyped it numerous times (100% certain right codes), my other two factor site just work all well so it really buggers me.

What is wrong? I didnt got any email from bitstamp on what so ever (no withdrawal), but still worrying it being hacked...

Pls help me out here

No problems here. Contact the support.

I send an email to info@bitstamp.net.
Cant make a supportticket ofcourse right now Sad

No answer though, waiting for them to reply. And fingers crossed my account didnt got hacked.

Update:
I got quick responses from Benedikt en Marko (via bitstamp ticket system) which im grateful of Smiley
Though my account still hasnt been unblocked Sad
Its been 11 hours since my last reply to their request. I thought it would be done (at first quick answers but when the change has to be put through it lasts) but now Im still worried it being hacked.
 
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May 28, 2013, 04:19:09 PM
 #329



I send an email to info@bitstamp.net.
Cant make a supportticket ofcourse right now Sad

No answer though, waiting for them to reply. And fingers crossed my account didnt got hacked.
[/quote]

Update:
I got quick responses from Benedikt en Marko (via bitstamp ticket system) which im grateful of Smiley
Though my account still hasnt been unblocked Sad
Its been 11 hours since my last reply to their request. I thought it would be done (at first quick answers but when the change has to be put through it lasts) but now Im still worried it being hacked.
 
[/quote]

Update 2:
Problem solved with the help of the support.
I was not being hacked, thats good.
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May 31, 2013, 04:35:14 AM
 #330

I tried to purchase XRPs several days ago and they never appeared in my wallet. I asked around on the ripple forums and found that the reason is that bitstamp tried to send more XRPs to me than they had in their hot wallet. It's been four days now, and no one at bitstamp has gotten back to me regarding the issue, and I'm still out $4000. Very frustrating...

ripple forum topic: https://ripple.com/forum/viewtopic.php?f=1&t=2824

Bitstamp, would you please either give me my XRPs or give me back my dollars?
mmeijeri
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May 31, 2013, 06:36:21 AM
 #331

Did you contact support? It's disappointing Bitstamp doesn't detect this problem pro-actively and waits for consumers to complain.

ROI is not a verb, the term you're looking for is 'to break even'.
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May 31, 2013, 12:40:52 PM
 #332

Anyone knows how long does the verification process take?  It's been a few days now and it is still "pending".

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May 31, 2013, 12:46:26 PM
 #333

took me about 7 days, but that was a while ago
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May 31, 2013, 01:42:27 PM
 #334

I've contacted them several times. They've only ever responded with the "we'll look into it" message.

Well, that sucks. Bitstamp really need to get their act together, they are pissing off their customers.

ROI is not a verb, the term you're looking for is 'to break even'.
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June 04, 2013, 02:14:57 PM
 #335

My withdraw took surprising 2 days instead of a week or something.


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June 05, 2013, 01:39:21 AM
Last edit: June 18, 2013, 02:08:15 PM by klabaki
 #336

TL;DR: I'm having troubles designing my tradebot because bitstamp API doesn't provide enough information; I'm asking for help and/or requesting this information to be provided through the API

Bitstamp allows to do JSON/HTTP-based API trading using https://www.bitstamp.net/api/function/

The tradebot that I'm about to create needs to know the current balance and the currently open orders at a synchronised(!) point in time.
The API allows to get the current balance using /api/balance/ and the currently open orders using /api/open_orders/. But this is awkward and doesn't work properly because:

- The access is not synchronized: It is possible that a trade happens just inbetween the API calls for balance/open orders, causing the returned information to be inaccurate (I've already seen losses due to this effect while testing)

- The list returned by /api/open_orders/ can be quite large; it's wasting bandwidth, which is rare at my site. (and I need to download this list quite often)

To work around these problems, I'm trying the following approach:
The bot maintains an offline list of all open orders that it has posted to the market using /api/buy/ and /api/sell/; it also keeps track of canceled orders.
The bot keeps itself up-to-date about all user transactions using /api/user_transactions/. This allows my bot to know the current balance before and after every transaction.
Now I'm trying to match the user transactions to the open orders, i.e. the bot tries to figure out what user transaction happened due to what open order.
If this matching can be done, then I'm happy because then the bot could know about open orders and balance at any point in time (i.e. before and after every transaction).

However, this matching can be quite tricky. Let me show you an example where I think it's impossible:
Code:
* The bot initializes in a clean state, i.e. without any open orders and without pending transactions
* The bot calls /api/buy/ to buy 2 BTC at 122 USD each; saving the returned order id in variable X
* The bot calls /api/buy/ to buy 2 BTC at 120 USD each; saving the returned order id in variable Y
* The bot calls /api/cancel_order/ to cancel order X, the API indicates that canceling was successful
* The bot calls /api/user_transactions/ and receives one transaction with the following information:
BTC: +1
USD: -120
Now, the tricky question is: What open orders does the bot have after this transaction??

I know about at least two possibilities:
1.: After the bot canceled order X, someone else sold 1 BTC, which partially fulfilled order Y. Consequently, after the transaction, there's one remaining open order: buy 1 BTC at 120 USD each
2.: Even before the bot posted order X, there already was someone else's order to sell 1 BTC at 120 USD each, causing order X to immediately match against it. So order X was only "buy 1 BTC at 122 USD each" while it was canceled. Consequently, after the transaction, there's one remaining order: buy 2 BTC at 120 USD each

So my bot can't know what open order caused the received transaction Sad
This makes it impossible to maintain an offline list of all open orders posted by the bot.

It would be a lot easier to code this stuff if the user transactions returned by /api/user_transactions/ would contain an additional entry about what open order's id issued this transaction.
In the example above it would clearly indicate order id X or order id Y, allowing the bot to maintain an offline list of open orders.

Consider this post as being a feature request Wink

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June 05, 2013, 07:15:42 AM
 #337

My withdraw took surprising 2 days instead of a week or something.
2 days to initiate the wire?  Or 2 days from request until the money was in your bank account....  Where are you located?

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June 05, 2013, 08:02:58 AM
 #338

I've only used bitatamp   for  selling xrp never had a problem btc withdraws  were fast and  when they start trading ltc  I will use them more often.
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June 05, 2013, 01:39:42 PM
 #339

Relevant:  https://bitcointalk.org/index.php?topic=225405.msg2378578#msg2378578

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June 06, 2013, 01:01:22 PM
 #340

SEPA withdraw getting a little late with processing. So far nothing alarming, just thought to report it. 

 Some banks/services have an extra fee for same day processing, just an idea, maybe the bitstamp guys could introduce something like that.

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