CostaDelSol
Newbie
 Offline
Activity: 11
Merit: 0
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March 15, 2014, 01:55:09 AM |
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Hi !
Can you add a favorite list of rigs each account ?
It's possible to add an alert mail when a rig is available ?
Have you planned an application on iOS and Androïd in the future ?
I very like your site !!
Thanks !
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quakefiend420
Legendary
Offline
Activity: 784
Merit: 1000
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March 15, 2014, 03:31:59 AM |
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I just rented a rig that was on the wrong algorithm, was supposed to be Adaptive N and was regular Scrypt. But, I have to create a support ticket to get a refund.
Two feature suggestions:
1st, give the owner an option to perform a full refund of the user's rental fee.
2nd, automatically link support tickets to our account, don't make me remember a ticket #(which I'm not even sure I got to begin with) and then ask me to enter that along with an email address just to get a link to even look at my ticket...
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fran2k
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March 15, 2014, 06:54:01 AM |
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Can I just lease several rigs into one announce ?
The way is just pointing the same user into both ?
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SheepOnDrugs
Member
Offline
Activity: 112
Merit: 10
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March 15, 2014, 10:37:14 AM |
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Am I the only one who's getting more and more user who choose unstable pools or completely set them wrong and then complain about the rig? This happens only every 10th renter, so I know it's not the rigs fault...
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trc
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March 15, 2014, 12:25:23 PM |
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Am I the only one who's getting more and more user who choose unstable pools or completely set them wrong and then complain about the rig? This happens only every 10th renter, so I know it's not the rigs fault...
Nope. Some think that by renting out a rig it must magically guess what they are trying to do and do it for them. Because; they paid, you know... But this shouldn't be surprising as well. Most people carry a smartphone without knowing what it really is that they've paid for and what it can/can't do and it's somehow a necessity to own one for crying out loud... |
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ycsi
Member
Offline
Activity: 84
Merit: 10
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March 15, 2014, 01:48:39 PM |
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Am I the only one who's getting more and more user who choose unstable pools or completely set them wrong and then complain about the rig? This happens only every 10th renter, so I know it's not the rigs fault...
Nope. Some think that by renting out a rig it must magically guess what they are trying to do and do it for them. Because; they paid, you know... But this shouldn't be surprising as well. Most people carry a smartphone without knowing what it really is that they've paid for and what it can/can't do and it's somehow a necessity to own one for crying out loud... The expectations are rising as prices are falling. It's a law of nature.  You always have more pissed off customers demanding their rights in low cost outlets... |
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Crypto Apprentice
Newbie
Offline
Activity: 58
Merit: 0
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March 15, 2014, 02:01:22 PM |
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I had a user who had a pool that was getting 90% rejects and after a bit of messaging back and forth they sent me a message to change the pool already.
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bangajie
Newbie
Offline
Activity: 18
Merit: 0
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March 15, 2014, 04:41:13 PM |
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i hate ticket system...reply for 35 hours?? i need rent any rigs...
please admin.,how many admin here?? please stanby on irc to help renter.......
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trc
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March 15, 2014, 05:10:55 PM |
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I had a user who had a pool that was getting 90% rejects and after a bit of messaging back and forth they sent me a message to change the pool already.
lol That's epic. In relation to what ycsi mentioned; low prices attract unaware people. I've seen this happen with different businesses too. Higher paying customers are much more likely to know what they're doing and what it is that they're buying. |
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quakefiend420
Legendary
Offline
Activity: 784
Merit: 1000
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March 16, 2014, 06:18:17 AM |
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I just rented a rig that was on the wrong algorithm, was supposed to be Adaptive N and was regular Scrypt. But, I have to create a support ticket to get a refund.
Two feature suggestions:
1st, give the owner an option to perform a full refund of the user's rental fee.
2nd, automatically link support tickets to our account, don't make me remember a ticket #(which I'm not even sure I got to begin with) and then ask me to enter that along with an email address just to get a link to even look at my ticket...
I got a response to my ticket and was supposed to get a refund after the rental was over, but it's now 4 hours after it's ended and still no refund. Can you check it out? I'd give you a ticket number, but one was not provided in the confirmation email...you really should fix that. |
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tic-tac-totoro
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March 16, 2014, 11:17:25 AM |
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I'm sorry but do you guys even read the support tickets? I get totally random answers which are unrelevant for the issue I'm addressing.
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Jam0r
Newbie
Offline
Activity: 11
Merit: 0
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March 16, 2014, 02:46:24 PM
Last edit: March 16, 2014, 02:56:56 PM by Jam0r |
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Am I the only one who's getting more and more user who choose unstable pools or completely set them wrong and then complain about the rig? This happens only every 10th renter, so I know it's not the rigs fault...
Yes Guy called ccdeals rents out my rig last night at 23:27 and sends me a message at 23:41 to say the rigs not running (even though it's been stable for weeks and has a 9.95/10 rating from many rentals) My systems automatically reboot at 00:00 on the dot to keep them running ok. He sends me a message at 00:11 to say it's now working but he's lost 45 mins. About an hour before the end of the rental, the systems switches to the backup pool again. I contact and tell him his pool is own - no response. I then get a blocked payment.. Honestly don't people realise that POOL quality isn't something we can sort and that if they want to rent out a system and choose a crappy pool it's their fault?! Not forgetting he's tried to rent from me before and not sent payment... Oh and the rig he's renting at an advertised speed of 3400 actually runs at closer to 3500. Guess he won't mention he got over the advertised speed for the duration of the rental (when his pool was actually working) As good as this whole betarigs thing is I do wonder if it's worth the hassle at times. Isn't it about time the 40 minute wait was reduced to 10 for no system payments? Also are we checking new accounts now with email checks and such like to stop people registering, renting a system for a few hours, claiming it didn't work because they have chosen a dodgy pool on purpose, getting their refund and walking away with a number of hours work of free hash time? |
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coin-man
Newbie
Offline
Activity: 39
Merit: 0
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March 16, 2014, 03:30:57 PM |
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what can be done about non-payers?
just had one now, waiting 20mins for payment.
why the hell do you rent if you don't want to pay?
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fillerguy
Newbie
Offline
Activity: 14
Merit: 0
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March 16, 2014, 03:41:51 PM |
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It might not be on purpose (though I do think some are) - I tried to pay for a rental and it sat in a 'pending' state on Cryptsy for 2 hours before the payment processed.
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quakefiend420
Legendary
Offline
Activity: 784
Merit: 1000
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March 16, 2014, 06:34:54 PM |
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I just rented a rig that was on the wrong algorithm, was supposed to be Adaptive N and was regular Scrypt. But, I have to create a support ticket to get a refund.
Two feature suggestions:
1st, give the owner an option to perform a full refund of the user's rental fee.
2nd, automatically link support tickets to our account, don't make me remember a ticket #(which I'm not even sure I got to begin with) and then ask me to enter that along with an email address just to get a link to even look at my ticket...
I got a response to my ticket and was supposed to get a refund after the rental was over, but it's now 4 hours after it's ended and still no refund. Can you check it out? I'd give you a ticket number, but one was not provided in the confirmation email...you really should fix that. Got my refund, thanks! |
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wolfpackmars2
Newbie
Offline
Activity: 6
Merit: 0
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March 16, 2014, 09:09:16 PM |
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I can comment on the experience with using BetaRigs as both a rig owner and a rig renter. Both experiences have been positive, and I can see the real potential for this service.
As a rig owner, I can modestly improve the income on my rigs without having to micromanage them so much. I can keep a list of stable but profitable pools on my rigs without much time on my part.
As a rig renter, I can direct nearly unlimited hashing power to mine whatever I want to mine. Especially useful to get a big boost on an early coin that I think might do well in the future.
In either case, it's win-win for everyone.
As for features, I do have a few requests. 1, I would like the chance to give time,discounts or coupons to site members. While my rig is stable, as with any high end rig, down time can occur at any time. As I work a full time job and cannot sit in front of my computer all hours of the day, my biggest fear is someone renting my rig and having one of my machines (or even a single GPU) go down before the rental period ends and I am able to catch the problem and compensate the renter. Why is this a problem? well, because #2 the feedback system is such that as a rig owner you pretty much need to maintain a 100% 10/10 rating. A single 9 rating could end up costing me renters. I could promise a renter that I could compensate them once they rent again, but that means I must know ahead of time when they will rent again to ensure that I compensate them. If I miss my opportunity, the renter is very likely to feel like I have scammed them and will react accordingly in the ratings.
So #1 - allow compensating renters after the rental period
#2 - improve the rating system to be more forgiving. a system of 1-5 works. Even 1-3 would be ok.
1 - Rig underperformed and poor customer support from rig owner, or rig underperformed severely (received less than 80% of advertised hash rate)
2 - Rig underperformed somewhat (received less than 90% of advertised hash rate)
3 - Rig performed as expected. Happy with my purchase (paid for 5MH/s, got 5MH/s +/- 10%)
4 - Rig performed somewhat better than expected (paid for 5MH/s, got 5MH/s +/- 20%)
5 - Rig performed much better than expected (paid for 5MH/s, got 5MH/s + > 20%)
or
1 - Rig underperformed greatly
2 - Rig performed as expect
3 - Rig performed much better than expected
Unfortunately, this is all subjective. My first and my most recent renters have experienced severely unstable pools. This is no fault of my own, and in both cases I verified my rigs were performing as expected. I warned them both - but I still expected a backlash in ratings. Fortunately, this never came. Invariably, there will be that one person who will blame the rig owner out of malice or ignorance to how mining and shares work. Or they are simply angry that their MegaBigCoin they mined didn't pan out as they expected, and thus they take it out on the rig owner just because they can.
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binaryclock
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March 16, 2014, 09:11:15 PM |
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I've had a few people ask in my channel on IRC, so I figured I'd post here.. Betarigs is suited perfectly for http://spa.dedicatedpool.comBetarigs and Dedicatedpool are working together to provide the best possible experience for the betarigs customers. If you have any questions please let me know. PS - Mux is a great guy too  http://spa.dedicatedpool.comRyan, dedicatedpool.com support/admin admin@dedicatedpool.com / IRC on freenode ##dedicatedpool  |
DEDICATEDPOOL.COM
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mux (OP)
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March 16, 2014, 11:07:13 PM |
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I've had a few people ask in my channel on IRC, so I figured I'd post here.. Betarigs is suited perfectly for http://spa.dedicatedpool.comBetarigs and Dedicatedpool are working together to provide the best possible experience for the betarigs customers. If you have any questions please let me know. PS - Mux is a great guy too http://spa.dedicatedpool.comRyan, dedicatedpool.com support/admin admin@dedicatedpool.com / IRC on freenode ##dedicatedpool I'm confirming this -- Dedicatedpool and Betarigs are working together to ensure the best mining experience on the Dedicatedpool pools. And binaryclock is a great guy as well  |
BETARIGS.COM - Leasing a rig is as simple as adding a pool!Bitrated user: Mux.
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ycsi
Member
Offline
Activity: 84
Merit: 10
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March 16, 2014, 11:52:46 PM |
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I've had a few people ask in my channel on IRC, so I figured I'd post here.. Betarigs is suited perfectly for http://spa.dedicatedpool.comBetarigs and Dedicatedpool are working together to provide the best possible experience for the betarigs customers. If you have any questions please let me know. PS - Mux is a great guy too http://spa.dedicatedpool.comRyan, dedicatedpool.com support/admin admin@dedicatedpool.com / IRC on freenode ##dedicatedpool I'm confirming this -- Dedicatedpool and Betarigs are working together to ensure the best mining experience on the Dedicatedpool pools. And binaryclock is a great guy as well This is good - wishing you both good luck! I hope this cross-pollination will work to benefit us all. |
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ddink7
Legendary
Offline
Activity: 1120
Merit: 1000
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March 17, 2014, 03:29:50 AM
Last edit: March 17, 2014, 05:05:13 AM by ddink7 |
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First, I love betarigs and Mux is awesome.
But I agree that something has to be done about all these "Rented: Waiting for Payment" issues. My rig has been effectively "locked" for fourhours now because of people renting and not paying. It seems like this would be a VERY easy fix...if a zero confirmation transaction isn't *detected* within 15 minutes, cancel the pending rental. Why can this not be done?
P.S. My last five supposed-renters were named: qweerwqq, 3fsdf234fLOLz, Renter1011sss1, fdsadfsdfsd, XDSDZXZX. Yeah, pretty sure those aren't legit renters.
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