Rating Place (OP)
Legendary
Offline
Activity: 3878
Merit: 1061
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October 07, 2015, 03:44:11 PM |
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Hi all
The vast majority of customer service requests are serviced within 24 hours. Having said that, we have been inundated with new accounts since the start of the soccer and football seasons, and have been scaling up our CS teams to support the increase in demand. We will open a new facility next week that will improve our CS response times significantly, along with a live chat facility that will be available in coming months.
Thank you for your feedback, we are most certainly acting on it.
Thanks for your continued support.
Cheers, Cloudbet
Hi Cloudbet, Thanks for the post. The delay in replying to email in a reasonable period has been something that has been ongoing for an unacceptable period. We are going to make a reduction at this time from "B-" to "C+".
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Rating Place (OP)
Legendary
Offline
Activity: 3878
Merit: 1061
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October 07, 2015, 03:50:51 PM |
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Nitrogen upgraded from "A" to "A+". The deposits and withdrawals at Nitrogen are almost instant. Nitrogen offers reduced juice. The only thing holding back Nitrogen was live betting and that has been added.
DirectBet upgraded from "C" to "C+". My personal opinion would be to keep the grade the same but there is enough poster support to warrant an upgrade. Upgrades always go one step at a time.
Cloudbet downgraded from "B-" to "C+". The main reason for the downgrade is delayed response to email/PM. There's no reason to take longer than 24 hours.
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Rating Place (OP)
Legendary
Offline
Activity: 3878
Merit: 1061
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October 07, 2015, 03:54:16 PM |
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"A" rated books NitrogenSports A+ (2012) Anonibet A (2011)
"B"rated books Betcoinsports B+ (2013) Jetwin B+ (2013) Casinobitcoin B (2013)
"C" rated books Cloudbet C+ (2013) DirectBet C+ (2014) Fairlay C (2014) Betmoose C- (2014) OLEBitcoin C- (2013)* Predictious C- (2013)
"D" rated books Premiumtradings D+ (2014)) Betbtc D (2014)
"F" rated books Asianconnect F ....................accepting deposits but they have confiscated funds from multiple players. Ball2Win F ..........................accepting deposits. They are under the same license as "F" book gobetgo BetCas F ............................accepting deposits but they have confiscated funds from multiple players. BTCBonusBook (2015).......... accepting deposits with no payout history. Casinoco (2015)...................accepting deposits but not paying out all players. Coindrafts F (2014) Webetcoins F (2014 Bitbm F .............................accepting deposits but not paying out all players. Bitcoinsport F Bitcoinlivebets F Coinbet F Gobetgo F (2013) Sportbet.im F StakeBTC F Blockbet F Bitbook F
NR altbetfair.com betbanks.com betinbtc.com BetVIP - closed 6/12/15 bitcasino.io/sportsbook bitsportsbook.org BTCBook Coin178.com Flutterclub.com lvaction.com Planetofbets.com tdsports.com xbet.io
* longer accepting cash deposits
Maximum grade based upon time in business:
A - 2 years B - 1 year C - 3 months D - 1 month F - reserved for books that are scams, slow paying or stiffing players
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Rating Place (OP)
Legendary
Offline
Activity: 3878
Merit: 1061
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October 07, 2015, 04:02:39 PM |
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fox19891989
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October 07, 2015, 04:44:11 PM |
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"A" rated books NitrogenSports A+ (2012) Anonibet A (2011)
"B"rated books Betcoinsports B+ (2013) Jetwin B+ (2013) Casinobitcoin B (2013)
"C" rated books Cloudbet C+ (2013) DirectBet C+ (2014) Fairlay C (2014) Betmoose C- (2014) OLEBitcoin C- (2013)* Predictious C- (2013)
"D" rated books Premiumtradings D+ (2014)) Betbtc D (2014)
"F" rated books Asianconnect F ....................accepting deposits but they have confiscated funds from multiple players. Ball2Win F ..........................accepting deposits. They are under the same license as "F" book gobetgo BetCas F ............................accepting deposits but they have confiscated funds from multiple players. BTCBonusBook (2015).......... accepting deposits with no payout history. Casinoco (2015)...................accepting deposits but not paying out all players. Coindrafts F (2014) Webetcoins F (2014 Bitbm F .............................accepting deposits but not paying out all players. Bitcoinsport F Bitcoinlivebets F Coinbet F Gobetgo F (2013) Sportbet.im F StakeBTC F Blockbet F Bitbook F
NR altbetfair.com betbanks.com betinbtc.com BetVIP - closed 6/12/15 bitcasino.io/sportsbook bitsportsbook.org BTCBook Coin178.com Flutterclub.com lvaction.com Planetofbets.com tdsports.com xbet.io
* longer accepting cash deposits
Maximum grade based upon time in business:
A - 2 years B - 1 year C - 3 months D - 1 month F - reserved for books that are scams, slow paying or stiffing players
Your rate for directbet is quite OK, and C+ is decent for them, although they have lowest odds in the industry, they still can be rated higher because of their good customer support and instant withdrawals, and no account feature is worth for C+. I hope Cloudbet will improve their customer service so CB will be A+ very easily.
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fox19891989
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October 07, 2015, 04:47:44 PM |
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Nitrogen upgraded from "A" to "A+". The deposits and withdrawals at Nitrogen are almost instant. Nitrogen offers reduced juice. The only thing holding back Nitrogen was live betting and that has been added.
DirectBet upgraded from "C" to "C+". My personal opinion would be to keep the grade the same but there is enough poster support to warrant an upgrade. Upgrades always go one step at a time.
Cloudbet downgraded from "B-" to "C+". The main reason for the downgrade is delayed response to email/PM. There's no reason to take longer than 24 hours.
I also fully agree with nitrogen sports have A+, although i see so many complaints about their provably fair blackjack is rigged, I still think their sportsbook has second best odds in the industry, just a little lower than NO.1 odds site Cloudbet. Fast deposits&withdrawals, besides good support make them better than cloudbet, A+ is deserved.
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Rating Place (OP)
Legendary
Offline
Activity: 3878
Merit: 1061
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October 07, 2015, 05:19:07 PM |
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Nitrogen upgraded from "A" to "A+". The deposits and withdrawals at Nitrogen are almost instant. Nitrogen offers reduced juice. The only thing holding back Nitrogen was live betting and that has been added.
DirectBet upgraded from "C" to "C+". My personal opinion would be to keep the grade the same but there is enough poster support to warrant an upgrade. Upgrades always go one step at a time.
Cloudbet downgraded from "B-" to "C+". The main reason for the downgrade is delayed response to email/PM. There's no reason to take longer than 24 hours.
I also fully agree with nitrogen sports have A+, although i see so many complaints about their provably fair blackjack is rigged, I still think their sportsbook has second best odds in the industry, just a little lower than NO.1 odds site Cloudbet. Fast deposits&withdrawals, besides good support make them better than cloudbet, A+ is deserved. I did take a look into the blackjack concerns even though casino play is not included in ratings. Nitrogen has insured me that the blackjack is provably fair. There is a verify tab next to your blackjack play. I'm definitely not an expert in casino play so jump in if you have an informed opinion of provably fair. .
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noneyabidness
Newbie
Offline
Activity: 3
Merit: 0
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October 09, 2015, 12:56:45 AM |
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Made a deposit to cloudbet. It has been 2 hours and it is nowhere to be found. This is completely unacceptable.
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fox19891989
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October 09, 2015, 02:11:38 AM |
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Made a deposit to cloudbet. It has been 2 hours and it is nowhere to be found. This is completely unacceptable.
Cloudbet accepts 0 confirmation deposit, I usually need to wait less 10 seconds and I can see it on my balance, they said they suffered bitcoin double-spend attack some days ago but instant deposit worked again. Attack again? I am not sure.
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tennozer
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October 09, 2015, 09:36:09 AM |
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What do you mean about "NR" ? Not recommended or something else.
By the way, I try to sign up Anonibet, but there is an error. So I can not sign up unfortunately.
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BetBTC
Legendary
Offline
Activity: 2014
Merit: 1028
BetBTC.co | Sports Betting | Instant Payments
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October 09, 2015, 12:56:09 PM |
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What do you mean about "NR" ? Not recommended or something else.
By the way, I try to sign up Anonibet, but there is an error. So I can not sign up unfortunately.
@tennozer It means "Not Rated" When are you thinking to test / upgrade betbtc, we're active for 1 year already?
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Rating Place (OP)
Legendary
Offline
Activity: 3878
Merit: 1061
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October 09, 2015, 01:04:20 PM |
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What do you mean about "NR" ? Not recommended or something else.
By the way, I try to sign up Anonibet, but there is an error. So I can not sign up unfortunately.
@tennozer It means "Not Rated" When are you thinking to test / upgrade betbtc, we're active for 1 year already? I'll look more in depth and update next week. Is anyone is playing at BetBTC please post experiences.
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tennozer
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October 09, 2015, 01:05:18 PM |
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What do you mean about "NR" ? Not recommended or something else.
By the way, I try to sign up Anonibet, but there is an error. So I can not sign up unfortunately.
@tennozer It means "Not Rated" When are you thinking to test / upgrade betbtc, we're active for 1 year already? Ohh thanks. I played in a bet site which is included in that NR section and I can withdraw small amount from there. So then I can continue to play in this site. Thanks.
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Rating Place (OP)
Legendary
Offline
Activity: 3878
Merit: 1061
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October 09, 2015, 01:06:48 PM |
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What do you mean about "NR" ? Not recommended or something else.
By the way, I try to sign up Anonibet, but there is an error. So I can not sign up unfortunately.
Some books ban US players, some UK and some both. A VPN will get you into all sites.
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tennozer
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October 09, 2015, 01:10:48 PM |
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What do you mean about "NR" ? Not recommended or something else.
By the way, I try to sign up Anonibet, but there is an error. So I can not sign up unfortunately.
Some books ban US players, some UK and some both. A VPN will get you into all sites. Thanks for your answer. I can sign up after my message. Maybe there was only a little problem with my connection.
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noneyabidness
Newbie
Offline
Activity: 3
Merit: 0
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October 09, 2015, 02:54:10 PM |
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Made a deposit to cloudbet. It has been 2 hours and it is nowhere to be found. This is completely unacceptable.
Wanted to post an update here to be fair. My account was credited but not until several hours after I made the deposit and the transaction had been confirmed 15+ times.
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saladin7000
Sr. Member
Offline
Activity: 500
Merit: 250
PredX - AI-Powered Prediction Market
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October 10, 2015, 01:37:01 PM |
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I rate "A" for directbet
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Bandit Basher
Newbie
Offline
Activity: 6
Merit: 0
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October 11, 2015, 12:36:00 AM Last edit: October 11, 2015, 12:50:51 AM by Bandit Basher |
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I had my winning bet stake confiscated by DirectBet. I place two bets on the Calgary v Vancouver NHL match on 8 October 2015. The losing bet was settled and the winning bet was confiscated. DirectBet alleged fraud but have failed to provide any further information. I deny any wrong doing. Peeps Place has offered to look into this matter and has my permission to do so. Hi Steve,
Your bet was confiscated because you defrauded our system.
Please note of the following information form our Rules :
https://www.directbet.eu/Rules.cshtml
" We reserve the right to confiscate wagers when we believe that fraudulent activity is involved, including but not limited to, hacking attempts, double spends and odds manipulation. By placing a bet at DirectBet you agree that in case of any dispute DirectBet decision is final. "
Best Regards, -- DirectBet - LIVE Sports Betting with Bitcoins !
http://www.DirectBet.eu -----Original Message----- From: DirectBet Inc. Sent: Thursday, October 8, 2015 11:18 AM To: support@directbet.eu Subject: DirectBet Support
From : Steve ***
Email : steve***@mailinator.com
Bet ID : 1bHEc7HfFWg58nkmCibKFGfLpdNFDGqdH
Settle this wager.
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fox19891989
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October 11, 2015, 02:20:49 AM |
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I had my winning bet stake confiscated by DirectBet. I place two bets on the Calgary v Vancouver NHL match on 8 October 2015. The losing bet was settled and the winning bet was confiscated. DirectBet alleged fraud but have failed to provide any further information. I deny any wrong doing. Peeps Place has offered to look into this matter and has my permission to do so. Hi Steve,
Your bet was confiscated because you defrauded our system.
Please note of the following information form our Rules :
https://www.directbet.eu/Rules.cshtml
" We reserve the right to confiscate wagers when we believe that fraudulent activity is involved, including but not limited to, hacking attempts, double spends and odds manipulation. By placing a bet at DirectBet you agree that in case of any dispute DirectBet decision is final. "
Best Regards, -- DirectBet - LIVE Sports Betting with Bitcoins !
http://www.DirectBet.eu -----Original Message----- From: DirectBet Inc. Sent: Thursday, October 8, 2015 11:18 AM To: support@directbet.eu Subject: DirectBet Support
From : Steve ***
Email : steve***@mailinator.com
Bet ID : 1bHEc7HfFWg58nkmCibKFGfLpdNFDGqdH
Settle this wager. O you unlucky, I never bet on directbet, which is a retarded site with the most ugly UI and lowest odds there. But I see so many shills like directbet, hehe, in your case, they should claim your fault and show the proofs, and how much money did you wager?
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hua_hui
Legendary
Offline
Activity: 1386
Merit: 1016
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October 11, 2015, 08:40:11 AM |
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I had my winning bet stake confiscated by DirectBet. I place two bets on the Calgary v Vancouver NHL match on 8 October 2015. The losing bet was settled and the winning bet was confiscated. DirectBet alleged fraud but have failed to provide any further information. I deny any wrong doing. Peeps Place has offered to look into this matter and has my permission to do so. Hi Steve,
Your bet was confiscated because you defrauded our system.
Please note of the following information form our Rules :
https://www.directbet.eu/Rules.cshtml
" We reserve the right to confiscate wagers when we believe that fraudulent activity is involved, including but not limited to, hacking attempts, double spends and odds manipulation. By placing a bet at DirectBet you agree that in case of any dispute DirectBet decision is final. "
Best Regards, -- DirectBet - LIVE Sports Betting with Bitcoins !
http://www.DirectBet.eu -----Original Message----- From: DirectBet Inc. Sent: Thursday, October 8, 2015 11:18 AM To: support@directbet.eu Subject: DirectBet Support
From : Steve ***
Email : steve***@mailinator.com
Bet ID : 1bHEc7HfFWg58nkmCibKFGfLpdNFDGqdH
Settle this wager. that sounds so bad. did it happen to you one time or a few times already?? i would have give up on the site if it gives me problem and refused to accept my winnings but take my losing. i yet to bet on directbet but was going to try it out.
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