ioncornel78
Newbie
Activity: 36
Merit: 0
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November 06, 2016, 01:20:23 PM |
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Site is back up, sorry about the downtime.
Same issue on API in win case !!! |
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tarantoga
Member
Activity: 103
Merit: 10
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November 06, 2016, 04:08:27 PM |
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Site is back up, sorry about the downtime.
Same issue on API in win case !!! Can you describe the steps to reproduce it? |
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CoinsOrDie
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November 07, 2016, 05:00:56 PM |
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Site is back up, sorry about the downtime.
Same issue on API in win case !!! Can you describe the steps to reproduce it? do you mean the delayed response for win case in api? |
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socatknip
Newbie
Activity: 8
Merit: 0
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November 08, 2016, 09:03:59 PM |
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Hi Satoshidice moderators. This my new account cause my other one (nummusVVV) was hacked. I emailed support@satoshidice many times over the past week because after my satoshidice account was compromised because of the phishing by Satmas. I wanted to immediately go on satoshidice and change my account password but because the site was down, there was no way for me to go on the site and change my password. i had deposited 0.055 btc before the site went down. I checked a few hours later once the site came back up, the funds were extracted (with the guy placing one bet of 0.001 btc). I'm sure that if you check the IP address of the log in, it's different from mine. Please assist, because no one from support is emailing me back.
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starmman
Legendary
Activity: 1484
Merit: 1029
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November 08, 2016, 09:10:36 PM |
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Hi Satoshidice moderators. This my new account cause my other one (nummusVVV) was hacked. I emailed support@satoshidice many times over the past week because after my satoshidice account was compromised because of the phishing by Satmas. I wanted to immediately go on satoshidice and change my account password but because the site was down, there was no way for me to go on the site and change my password. i had deposited 0.055 btc before the site went down. I checked a few hours later once the site came back up, the funds were extracted (with the guy placing one bet of 0.001 btc). I'm sure that if you check the IP address of the log in, it's different from mine. Please assist, because no one from support is emailing me back.
Sorry to heat that, I don't think I've ever seen a hacked accounts funds returned, usually its down to negligence on the users side for not having a secure password or being a victim of a phishing attack, most common problem is using the same username and password on a faucet or scam site as SD. Good luck. Best thing to do is to make sure you have a very secure password and only use it once per site. I generate a 12-20 digit strong password for each site and store them all in a password safe, never had a problem so far. |
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starmman
Legendary
Activity: 1484
Merit: 1029
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November 08, 2016, 09:47:47 PM |
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Thanks for the warning by the way - I hope that nobody else gets caught out by the Phishing attempt! |
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RedGolpe
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November 08, 2016, 09:48:23 PM |
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Best thing to do is to make sure you have a very secure password and only use it once per site. I generate a 12-20 digit strong password for each site and store them all in a password safe.
Nothing of which will protect you from phishing. |
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socatknip
Newbie
Activity: 8
Merit: 0
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November 08, 2016, 10:02:48 PM |
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Hi Satoshidice moderators. This my new account cause my other one (nummusVVV) was hacked. I emailed support@satoshidice many times over the past week because after my satoshidice account was compromised because of the phishing by Satmas. I wanted to immediately go on satoshidice and change my account password but because the site was down, there was no way for me to go on the site and change my password. i had deposited 0.055 btc before the site went down. I checked a few hours later once the site came back up, the funds were extracted (with the guy placing one bet of 0.001 btc). I'm sure that if you check the IP address of the log in, it's different from mine. Please assist, because no one from support is emailing me back.
Sorry to heat that, I don't think I've ever seen a hacked accounts funds returned, usually its down to negligence on the users side for not having a secure password or being a victim of a phishing attack, most common problem is using the same username and password on a faucet or scam site as SD. Good luck. Best thing to do is to make sure you have a very secure password and only use it once per site. I generate a 12-20 digit strong password for each site and store them all in a password safe, never had a problem so far. Well, I would agree that if it were complete negligence, then it's my own fault. But the fact that I noticed it right afterwards, and WANTED to change my password on the site, but was unable to because the site was down, and further, I emailed support letting them know and how to preemptively prevent the funds being withdrawn. If support actually responded to emails by even merely acknowledging the fact of, rather than ignore them then I'm sure this was a preventable issue. |
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Randian Hero
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November 09, 2016, 02:14:16 PM |
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There will be a short downtime soon because of a software update. It's expected to take only a few minutes.
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Jamonu
Newbie
Activity: 6
Merit: 0
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November 10, 2016, 05:15:41 PM |
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There will be a short downtime soon because of a software update. It's expected to take only a few minutes.
Will you answer my question on the email i sent you or pm or in this thread ? I've asked all 3 places. 10 days or something later no answer |
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tarantoga
Member
Activity: 103
Merit: 10
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November 10, 2016, 06:47:50 PM |
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The daily leader board prizes are still out of order.
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socatknip
Newbie
Activity: 8
Merit: 0
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November 11, 2016, 05:01:49 PM |
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Has ANYONE had any luck speaking with satoshidice support at all? I've been trying for over a week and have heard nothing back at all. I PM'ed Randian Hero as well as emailed support@satoshidice.com and have never heard back from them. |
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starmman
Legendary
Activity: 1484
Merit: 1029
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November 11, 2016, 06:45:08 PM |
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Has ANYONE had any luck speaking with satoshidice support at all? I've been trying for over a week and have heard nothing back at all. I PM'ed Randian Hero as well as emailed support@satoshidice.com and have never heard back from them. SD are usually pretty good with support matters in comparison to other bitcoin based services, they usually post on here pretty promptly. Maybe its due to the incident being to do with Phishing, I suspect that they wont pay out in these situations. I didn't see anybody get a return from a crypto service provider after being scammed before. |
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lite
Legendary
Activity: 1400
Merit: 1009
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November 11, 2016, 06:49:15 PM |
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Has ANYONE had any luck speaking with satoshidice support at all? I've been trying for over a week and have heard nothing back at all. I PM'ed Randian Hero as well as emailed support@satoshidice.com and have never heard back from them. You can also try pming Randian Hero( https://bitcointalk.org/index.php?action=pm;sa=send;u=416847), good luck hope your problem gets solved quickly. |
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socatknip
Newbie
Activity: 8
Merit: 0
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November 12, 2016, 09:27:51 PM |
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Thanks all. Granted that no one would pay out for such events such as phishing but because I was able to discover the issue and would have become a non-issue had the site been up or even if SD support responded to my email to lock my account down while the site was down to prevent authorized people from cashing out my funds.
Hence for my pretty justifiable reasoning, I am trying to reach a resolution with SD. But lack of response is further infuriating me and now wanting to pursue this even more so. I think it's pretty reasonable in my thought process, no?
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meelook
Member
Activity: 106
Merit: 10
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November 14, 2016, 06:30:43 AM |
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trafficolaa
Legendary
Activity: 1008
Merit: 1000
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November 14, 2016, 06:36:07 AM |
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That is sad to hear you lost your money there with investment, I also have some amount there from a long time ago but it still growing and have no issue there still looked over there everything is in safe zone, maybe someone hack your account so this could be cause of this problem. |
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meelook
Member
Activity: 106
Merit: 10
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November 14, 2016, 07:50:49 AM |
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That is sad to hear you lost your money there with investment, I also have some amount there from a long time ago but it still growing and have no issue there still looked over there everything is in safe zone, maybe someone hack your account so this could be cause of this problem. I hope the website has 2 factor authentication...  |
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lite
Legendary
Activity: 1400
Merit: 1009
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November 14, 2016, 07:56:21 AM |
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Sorry for your loss dude. if you want to get some answers you'll have to email to this address support@satoshidice.com or pm this guy https://bitcointalk.org/index.php?action=pm;sa=send;u=416847. That is sad to hear you lost your money there with investment, I also have some amount there from a long time ago but it still growing and have no issue there still looked over there everything is in safe zone, maybe someone hack your account so this could be cause of this problem. I hope the website has 2 factor authentication... They said they're working on it. |
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