To contact Xapo Support, please use our FAQs (https://support.xapo.com/)

[Xapo]

However, purchases made in a different currency will be subject to an additional 3% Foreign Exchange fee.

Where can I find current MyCardCurrency/LocalCurrency exchange rate?

You mean your MyChoice card? The Xapo debit card? Read our FAQ on market rates. We use multiple exchanges, and average the rate in a effort to provide the most reasonable rate possible. http://support.xapo.com/what-does-market-rates-mean-there-are-lots-of-different-markets-for-bitcoins

[Lasergun]

However, purchases made in a different currency will be subject to an additional 3% Foreign Exchange fee.

Where can I find current MyCardCurrency/LocalCurrency exchange rate?

I think I found the answer, this will be standard VISA exchange rate, for Europe: http://www.visaeurope.com/making-payments/exchange-rates.

[Darkus07]

I keep getting an error when I try to collect from faucets that send my satoshis to Xapo "Xapo error: Failure Unable to process your request".

Any idea what is wrong?  I would get that error message like 70% of the time.

Faucets I used:
http://bitcoinker.com/
http://faucet.bitcoinzebra.com/
http://moonbit.co.in/

[Xapo]

I keep getting an error when I try to collect from faucets that send my satoshis to Xapo "Xapo error: Failure Unable to process your request".

Any idea what is wrong?  I would get that error message like 70% of the time.

Faucets I used:
http://bitcoinker.com/
http://faucet.bitcoinzebra.com/
http://moonbit.co.in/

Will keep you posted. We're investigating with the faucets and will post the answer here later today.

[Xapo]

I keep getting an error when I try to collect from faucets that send my satoshis to Xapo "Xapo error: Failure Unable to process your request".

Any idea what is wrong?  I would get that error message like 70% of the time.

Faucets I used:
http://bitcoinker.com/
http://faucet.bitcoinzebra.com/
http://moonbit.co.in/

Will keep you posted. We're investigating with the faucets and will post the answer here later today.

Ok, it's fixed!

[conteaza]

Could you please answer to my PM ??

[Pattty]

There's something wrong with my Xapo mobile app (for Android), it doesn't show my wallet address and my balance says BTC 0.00. I only can see my account directly on the website.

[Minerjoe]

How is it possible you guys do not send me invite for the card when i applied 6 months ago???

What do I need to do to get it?

[Xapo]

There's something wrong with my Xapo mobile app (for Android), it doesn't show my wallet address and my balance says BTC 0.00. I only can see my account directly on the website.

Hey Patty, I will PM you to get details.

[Pattty]

There's something wrong with my Xapo mobile app (for Android), it doesn't show my wallet address and my balance says BTC 0.00. I only can see my account directly on the website.

Hey Patty, I will PM you to get details.

Thans for your time. I guess it was a temporal issue with my phone or something. It shows balance and my wallet address again

[crazyivan]

A question, how long does the identify verification lasts and can I apply directly for this or do I need apply and wait for you guys to invite me to do identity verification. I know some people used to wait for your services for a long time even after they applied via the website.

[Xapo]

A question, how long does the identify verification lasts and can I apply directly for this or do I need apply and wait for you guys to invite me to do identity verification. I know some people used to wait for your services for a long time even after they applied via the website.

The verification is usually instant if you entered all the information correctly. If there is anything slightly off, it may require manual review by our compliance team, but they usually take care of these cases in a day or two. Feel free to PM me if you want me to check out your account personally.

[Xapo]

How is it possible you guys do not send me invite for the card when i applied 6 months ago???

What do I need to do to get it?

Hey joe. We're coming out of beta soon, but if you're really keen to get one now, make sure you have at least $30USD worth of BTC in your Xapo Wallet, and send me a PM with your email. I'll see if you're eligible to be sent one in the coming weeks.

[DARKANGEL6415]

XAPO - "Wallet currently unavailable for transactions."

Problems with the wallets tonight?  This has been ongoing for a few hours now.

Same here and i believe XAPO is going to fix it
Just be patient

10+ hours now

it is best to spread out your coins just incase things like this happened, and also it will be a better options to use bitcoin qt, safer for your coins and also you dont need to wait to confirm for your withdrawal

ok i agree with this 100 percent the only proble is can only keep bitcoin is so many places that are trusted for easy access. that is my biggest concern to be honest the ease of getting money

[crazyivan]

A question, how long does the identify verification lasts and can I apply directly for this or do I need apply and wait for you guys to invite me to do identity verification. I know some people used to wait for your services for a long time even after they applied via the website.

The verification is usually instant if you entered all the information correctly. If there is anything slightly off, it may require manual review by our compliance team, but they usually take care of these cases in a day or two. Feel free to PM me if you want me to check out your account personally.

Ok, will do that. Another question, what does it say on the card, I assume holders name is there, what about some CC company, VISA, Mastercard? Or just XAPO?

[Mitchell]

Ok, will do that. Another question, what does it say on the card, I assume holders name is there, what about some CC company, VISA, Mastercard? Or just XAPO?

It looks like this:

[crazyivan]

Ok, will do that. Another question, what does it say on the card, I assume holders name is there, what about some CC company, VISA, Mastercard? Or just XAPO?

It looks like this:

So it looks like an ordinary VISA debit card. Nice to know this. Thx.

[DARKANGEL6415]

Is there someone living on the other side of support@xapo.com?? I sent two emails since last Thursday and still got NO reply. This is unacceptable.

And I think xapo more advanced because many faucet in cooperation with xapo for payment. Supposedly they had lbh many staff who are always ready to serve. Or only 1 admin only To Work. Unreasonable, it needs to be fixed. If it took my staff willing

i have noticed that there are several different fauccets out there that support Xapo payments like you mentioned. I like using the Zebra one while i am at work i just click it lol. I just had bitcoin taken out was $6.75 worth of bitcoin, not much but hey was free while i was working lol

[DARKANGEL6415]

I keep getting an error when I try to collect from faucets that send my satoshis to Xapo "Xapo error: Failure Unable to process your request".

Any idea what is wrong?  I would get that error message like 70% of the time.

Faucets I used:
http://bitcoinker.com/
http://faucet.bitcoinzebra.com/
http://moonbit.co.in/

mmmm weird i have never got a error from them especially the zebra faucet thats the one i use daily when i am at work. Do you have it sent to a bitcoin address or is it goingto a email linked to Xapo. I personally created a new email just to have linked to Xapo and zebra faucet working just fine

[DARKANGEL6415]

Ok, will do that. Another question, what does it say on the card, I assume holders name is there, what about some CC company, VISA, Mastercard? Or just XAPO?

It looks like this:

omg dear god thank you so much for posting that card. I like how it looks and i am sure my wife will love the little rose design in the middle. Does anyone know if this card come in other colors like pink?