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Author Topic: To contact Xapo Support, please use our FAQs (https://support.xapo.com/)  (Read 64108 times)
Muhammed Zakir
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May 07, 2015, 03:47:31 PM
 #101

Allow us to sign messages.

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moonbind
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May 07, 2015, 07:42:31 PM
 #102

Received my card tuesday, works like a charm! Very nice to be able to buy things in the supermarket by bitcoin!

how long did it take to arrive?

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May 07, 2015, 08:23:27 PM
 #103

Received my card tuesday, works like a charm! Very nice to be able to buy things in the supermarket by bitcoin!

how long did it take to arrive?

about 2 weeks after signing up for early access.
adolf84
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May 07, 2015, 08:37:48 PM
 #104

I dont see place which country can order xapo debit card,.. is there a list country that can order?? Thx
.
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May 07, 2015, 10:21:07 PM
 #105

I dont see place which country can order xapo debit card,.. is there a list country that can order?? Thx
.

I think there is no limitation about that. I'm very happy with Xapo's service generally.
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May 08, 2015, 01:47:17 AM
 #106

I dont see place which country can order xapo debit card,.. is there a list country that can order?? Thx
.

http://support.xapo.com/which-countries-can-xapo-ship-the-debit-card-to
onewiseguy
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May 09, 2015, 06:12:13 AM
 #107

can we order the debit cards?


what is the status on this.
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May 09, 2015, 10:34:47 AM
 #108

Received my card tuesday, works like a charm! Very nice to be able to buy things in the supermarket by bitcoin!

It is a great feeling indeed. Just need more supermarkets accepting credit/debit cards here in Belgium lol Smiley
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May 09, 2015, 11:49:05 AM
 #109

Received my card tuesday, works like a charm! Very nice to be able to buy things in the supermarket by bitcoin!

It is a great feeling indeed. Just need more supermarkets accepting credit/debit cards here in Belgium lol Smiley

I don't know where in Belgium you are, but here in W-Vl, almost all supermarkets (even the smaller local ones) accept visa.
DDOSbtc
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May 10, 2015, 05:40:30 PM
 #110

how can i apply for card??
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May 18, 2015, 08:33:05 AM
 #111

when i applied for xapo-card, i made a choice in USD - can i redo it for EUR?
You'd have to formally cancel the card, and then reorder.

Why you don't give us the ability to have multiple cards (USD, EUR and GBP)?
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May 18, 2015, 08:44:19 AM
 #112

Received my card tuesday, works like a charm! Very nice to be able to buy things in the supermarket by bitcoin!

how long did it take to arrive?

about 2 weeks after signing up for early access.

When did you sign up for early access?
moonbind
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May 28, 2015, 09:40:54 PM
 #113

what is the status with debit cards?
i really need one soon to start some business activity, etc.
noone contacted me on email or updated here... c'mon...
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May 30, 2015, 09:15:12 PM
Last edit: May 30, 2015, 09:33:42 PM by coinmaster222
 #114

If you have 2 wallets inside the same account you get two cards
ps Dont think you can get one in the States because of the Patriots Act

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June 05, 2015, 03:35:33 PM
 #115

If you have 2 wallets inside the same account you get two cards
ps Dont think you can get one in the States because of the Patriots Act

it probably is something like that Patriot Act that prevents it in the USA from getting a card. I did not even think about that but it is not fair lol i want my card  Cry

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June 06, 2015, 11:57:41 AM
 #116

I have sent  a simple request to customer support on May 20th and again a reminder email 3 days after on May23th.

Until today, more than 2 weeks later, I still haven't received a single world or a sign of life from you ? Is this company dead ?

It's a simple request about account login. I am not able to receive confirmation sms or voice call to finish my account opening.
JessieXapo
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June 11, 2015, 11:25:34 AM
 #117

I have sent  a simple request to customer support on May 20th and again a reminder email 3 days after on May23th.

Until today, more than 2 weeks later, I still haven't received a single world or a sign of life from you ? Is this company dead ?

It's a simple request about account login. I am not able to receive confirmation sms or voice call to finish my account opening.

Jessie from Xapo, here! Has this been resolved for you yet? I have searched our messages from May 20 and May 23 and cannot find any that were unanswered! Do you mind please either sending another support message and letting us know that you were sent there from the Bitcointalk service discussion or PMing me your registered Xapo email address so we can better assist you? Apologies for any inconvenience caused!
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June 11, 2015, 04:36:09 PM
 #118

Hi Jesse,

I have a Xapo account, and a question, not sure if it has been addressed:

What is the issue with mailing a Xapo debit card to a US address?

I live near the Canadian border, so couldn't I have one mailed to my Canadian friend and then go pick it up, and use it in the US?

Thanks...
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June 11, 2015, 06:27:44 PM
 #119

Hi Jesse,

I have a Xapo account, and a question, not sure if it has been addressed:

What is the issue with mailing a Xapo debit card to a US address?

I live near the Canadian border, so couldn't I have one mailed to my Canadian friend and then go pick it up, and use it in the US?

Thanks...

Hi there!

I'm not quite sure of the logistics on that one because if you decide to actively use the card and want to increase the spending limits in the future, you'd need to go through a higher-level KYC process that shows proof of address to the address in which the card was shipped. I tell you what - email us at support@xapo.com and I'll have Anni, our Debit Card manager, answer your questions since she knows the process a bit better than I do Smiley
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June 11, 2015, 07:06:46 PM
 #120

Hi Jesse,

I have a Xapo account, and a question, not sure if it has been addressed:

What is the issue with mailing a Xapo debit card to a US address?

I live near the Canadian border, so couldn't I have one mailed to my Canadian friend and then go pick it up, and use it in the US?

Thanks...

Hi there!

I'm not quite sure of the logistics on that one because if you decide to actively use the card and want to increase the spending limits in the future, you'd need to go through a higher-level KYC process that shows proof of address to the address in which the card was shipped. I tell you what - email us at support@xapo.com and I'll have Anni, our Debit Card manager, answer your questions since she knows the process a bit better than I do Smiley


Thanks. I'm not actually ready to get a card yet. When the time comes I'll follow up.
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