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Author Topic: To contact Xapo Support, please use our FAQs (https://support.xapo.com/)  (Read 64102 times)
coinmaster222
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July 05, 2015, 11:49:19 PM
 #141

on site just now its fine must be your internet or are you in the states

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July 06, 2015, 07:17:53 AM
 #142

I received a payment today (more than 3 hours ago). The transaction have 18 conf at blockchain but in my xapo account still proccessing. Xapo says 6 confs needed but after 18 my money still pending.

I believe that was around the time bitcoin had that fork. Xapo might have increased the confirmation requirements during that time. I am sure they were at 6 confirmations before.

To Xapo:

I have only seen "processing(0)" message and have never seen a "processing(1)" or "processing(2)". What does the bracket and zero mean? Why not use it to display confirmations? "Processing (2/6)" would be more informative, assuring account holders that the "processing" is ongoing, no need to panic.

I could not find the txid of the tranactions from the history, please add that if possible.
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July 06, 2015, 02:25:36 PM
 #143

Been using the xapo wallet on my android simply for faucet collections when I get bored at work. Never had an issue would like to see more xapo faucets!

What has it got in its pocketses precious? BTC: 1KctJNLwzFK8qJPsSwDrQRNxxKnVCrZm93
coinmaster222
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July 06, 2015, 02:39:53 PM
 #144

All people well virtually all are using 30 confirmations because of the fork

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July 06, 2015, 04:07:50 PM
 #145

All people well virtually all are using 30 confirmations because of the fork
shortage of xapo only a long time to send bitcoin..
Sir , I advise that in order to accelerate the delivery but charged, I guess it was not a problem for the people

[=($)=]
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July 06, 2015, 04:21:51 PM
 #146

i received 1.34btc in 30 mins or less today and sent a message to xapo support last before bed and an answer was here this morning

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July 06, 2015, 04:49:02 PM
 #147

I received a payment today (more than 3 hours ago). The transaction have 18 conf at blockchain but in my xapo account still proccessing. Xapo says 6 confs needed but after 18 my money still pending.

For me, I deposited some BTC today to fill up my faucet, but it's been already more than 4 hours, and nothing has gone through. I also have a bunch of pending transactions from June etc. Would love to know what's going on!

Hi there,

We apologize for the inconvenience that transactions are taking so long to process - there has been a problem in the Bitcoin ecosystem. Please take a minute to check out this article: https://bitcoin.org/en/alert/2015-07-04-spv-mining

That being said, Xapo followed the suggestion and temporarily raises the number of necessary confirmations from 6 to 36, so transactions into Xapo will take a bit longer to fully confirm. We apologize about any inconvenience caused but it is necessary to increase the number of confirmations during this time to responsibly care for the security of our users wallets!

​Thanks so much everyone for your patience Smiley

All the best,
Jessie
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July 06, 2015, 04:55:49 PM
 #148

I done a withdraw request and its more then 3 days not action done by you can you give any information about this and when you are going to launch Card ?

Hi there,

You sent funds from Xapo and yet they're still pending? Do you mind either PMing me with your registered Xapo email address or sending an email to support@xapo.com and letting us know that you spoke to Jessie on BitcoinTalk so that we can look into this immediately for you? Thank you!
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July 06, 2015, 05:55:49 PM
 #149

I done a withdraw request and its more then 3 days not action done by you can you give any information about this and when you are going to launch Card ?

Hi there,

You sent funds from Xapo and yet they're still pending? Do you mind either PMing me with your registered Xapo email address or sending an email to support@xapo.com and letting us know that you spoke to Jessie on BitcoinTalk so that we can look into this immediately for you? Thank you!
Thanks for your response today this problem already solved now I want to ask if I want debit card which is already ordered then what I have to do
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July 06, 2015, 05:59:18 PM
 #150

I done a withdraw request and its more then 3 days not action done by you can you give any information about this and when you are going to launch Card ?

Hi there,

You sent funds from Xapo and yet they're still pending? Do you mind either PMing me with your registered Xapo email address or sending an email to support@xapo.com and letting us know that you spoke to Jessie on BitcoinTalk so that we can look into this immediately for you? Thank you!
Thanks for your response today this problem already solved now I want to ask if I want debit card which is already ordered then what I have to do

Great to hear! You can send an email to support@xapo.com and our debit card team can check your status and let you know through that channel (same goes for anyone on here, by the way!) - thanks Smiley
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July 19, 2015, 03:39:33 PM
 #151

Your android application keeps constantly crashing on startup. I have Samsung galaxy S5.

I have reported the bug 3 weeks ago.

Is this issue known and worked on?

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July 21, 2015, 12:07:01 PM
 #152

thank you  very much Xapo...i couldnt pay my lunch with your shitty card and its not the first time. Please go away from bitcoin community, because its the worst advertisment for bitcoin ever.

In another words: DO NOT USE XAPO DEBIT CARD!
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July 21, 2015, 12:08:53 PM
 #153

thank you  very much Xapo...i couldnt pay my lunch with your shitty card and its not the first time. Please go away from bitcoin community, because its the worst advertisment for bitcoin ever.

In another words: DO NOT USE XAPO DEBIT CARD!
Uh what? Maybe ask them why you couldn't? Does the store you used it in even accept Visa Debit cards? I've never had a problem with mine.

.
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July 21, 2015, 12:12:37 PM
 #154

thank you  very much Xapo...i couldnt pay my lunch with your shitty card and its not the first time. Please go away from bitcoin community, because its the worst advertisment for bitcoin ever.

In another words: DO NOT USE XAPO DEBIT CARD!

maybe your account balance wasnt sufficient to cover your purchase? you provide very little info in your post about the issue, but im just gong to guess its an account you created to troll and try to spread FUD on xapo.

theres nothing here. message me if you want to put something here.
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July 21, 2015, 12:22:29 PM
 #155

thank you  very much Xapo...i couldnt pay my lunch with your shitty card and its not the first time. Please go away from bitcoin community, because its the worst advertisment for bitcoin ever.

In another words: DO NOT USE XAPO DEBIT CARD!

maybe your account balance wasnt sufficient to cover your purchase? you provide very little info in your post about the issue, but im just gong to guess its an account you created to troll and try to spread FUD on xapo.

No. I started to use their card a few month before. Actually Im working in a Bitcoin related company so I have my payment in BTC to my Xapo card. (If you want I can tell you which company where im working in PM.) So no. I have money on it, and THIS IS NOT THE FIRST TIME I cant use my money because of this shitty service. Also support is terrible...

Oh... and i just wanted to pay my lunch in a restaurant (what is around 5 usd).
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July 21, 2015, 03:35:52 PM
 #156

No. I started to use their card a few month before. Actually Im working in a Bitcoin related company so I have my payment in BTC to my Xapo card. (If you want I can tell you which company where im working in PM.) So no. I have money on it, and THIS IS NOT THE FIRST TIME I cant use my money because of this shitty service. Also support is terrible...

Oh... and i just wanted to pay my lunch in a restaurant (what is around 5 usd).

I confirm. I made more than 100 purchases with Xapo debit card in ~10 places and found that sometimes (~3%) tx gets status "Canceled" (by Xapo) even if there are sufficient funds in account.
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July 22, 2015, 02:59:20 AM
 #157

Do anyone know how to change the balance number on xapo?

Like most of the wallets will tell your wallet balance with 0.01 BTC
but somehow xapo tell my balance with 10.000 bits which is kinda confusing for me  Huh
This is a stupid question but thanks for answering  Tongue
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July 22, 2015, 09:33:16 AM
 #158

Do anyone know how to change the balance number on xapo?

Like most of the wallets will tell your wallet balance with 0.01 BTC
but somehow xapo tell my balance with 10.000 bits which is kinda confusing for me  Huh
This is a stupid question but thanks for answering  Tongue

Just click once on your BTC balance by left mouse button (in wallet section).
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July 22, 2015, 05:05:59 PM
 #159

Do anyone know how to change the balance number on xapo?

Like most of the wallets will tell your wallet balance with 0.01 BTC
but somehow xapo tell my balance with 10.000 bits which is kinda confusing for me  Huh
This is a stupid question but thanks for answering  Tongue

Just click once on your BTC balance by left mouse button (in wallet section).
Ah, didn't realize you can do that Cheesy
Thanks for the help  Wink
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July 22, 2015, 06:16:46 PM
 #160

I see bitcoin buying through xapo is open.

FAQ is still in mess. What are depositing options? Only bank wire? Any chance of adding fiat funds with debit/credit cards?
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