To contact Xapo Support, please use our FAQs (https://support.xapo.com/)

[lorylore]

I need to change my number and my old number expired. Sent support tickets none answered me back.

I have heard also that their support isn't good, that's why i still haven't ordered a debit card from them.

Sorry, but prepare for not so pleasant conversation with Authy service. There's nothing Xapo can do. They use 3rd party for authentication. Check out instructions at: https://www.authy.com/

I also prefer more Authy than Google Authenticator.
Because Authy can be back up & recover easily and can be used in many devices at the same time.

[Proxiebuier]

hello xapo support/ owner xapo
today im receive transaction from coinoindex sign campaign
every week i receive it succes without anny issue but this day im not receive my transaction in my address 3H4N8E91tx36wVESCnZADsJXdS6MkBMRqb
what happen ?
i send you email please reply it
this is my TX id
https://blockchain.info/tx/3cfd89a3cd67dd97a9aa2eaa474000d7ea9aa09e105a2e77bae28b213724938f

[Proxiebuier]

hello xapo support/ owner xapo
today im receive transaction from coinoindex sign campaign
every week i receive it succes without anny issue but this day im not receive my transaction in my address 3H4N8E91tx36wVESCnZADsJXdS6MkBMRqb
what happen ?
i send you email please reply it
this is my TX id
https://blockchain.info/tx/3cfd89a3cd67dd97a9aa2eaa474000d7ea9aa09e105a2e77bae28b213724938f
[/quote]

solved my problem at coinoindex payment not in xapo

[mobnepal]

I also have account on xapo but i was really confused as i can't find my actual bitcoin address like personal address. So i leave them and doing successful transactions with blockchain.info wallet.

[Xapo_Partners]

I also have account on xapo but i was really confused as i can't find my actual bitcoin address like personal address. So i leave them and doing successful transactions with blockchain.info wallet.

Your wallet address can be found once you select a wallet after entering your Xapo Account. There should be a red tab at the top labeled "My Address"

[lorylore]

I also have account on xapo but i was really confused as i can't find my actual bitcoin address like personal address. So i leave them and doing successful transactions with blockchain.info wallet.

Maybe you were in rush and couldn't concern in the website details.
The wallet is here https://app.xapo.com/#wallet , already in the website menu.
And when you click " My Address " your address will pop up with the QR code if you need.

[tonycamp]

let me figure out right xapo its just a wallet no? or its a service besides wallet?

[lorylore]

let me figure out right xapo its just a wallet no? or its a service besides wallet?

Well Xapo is not completely a wallet.
Since it does not let you to sign a message from your address (wallet) i don't consider it a wallet.
Also they don't provide you with the private key, But even though it has good features like their bitcoin debit card.

[coinplus]

let me figure out right xapo its just a wallet no? or its a service besides wallet?

Well Xapo is not completely a wallet.
Since it does not let you to sign a message from your address (wallet) i don't consider it a wallet.
Also they don't provide you with the private key, But even though it has good features like their bitcoin debit card.

Your definition for a wallet may differ from others. I find Xapo feathers more than enough for my requirements, in fact exactly what I prefer to have. Some wallets designed for some specific purposes that may not match your requirements.

[lorylore]

let me figure out right xapo its just a wallet no? or its a service besides wallet?

Well Xapo is not completely a wallet.
Since it does not let you to sign a message from your address (wallet) i don't consider it a wallet.
Also they don't provide you with the private key, But even though it has good features like their bitcoin debit card.

Your definition for a wallet may differ from others. I find Xapo feathers more than enough for my requirements, in fact exactly what I prefer to have. Some wallets designed for some specific purposes that may not match your requirements.

I would like to know what features has xapo that others don't have.
As far as i know you don't hold your bitcoin, they do it for you.
And you don't have private key, neither you can sign a message, also they can lock your account and require to verify by ID etc....

[HostFat]

@XAPO
Are you exchanging BTC to USD and then USD to EUR?

The exchange value of BTCEUR is always lower then the average market price.

[Proxiebuier]

I also have account on xapo but i was really confused as i can't find my actual bitcoin address like personal address. So i leave them and doing successful transactions with blockchain.info wallet.

can you share your bitcoin transaction ?
and screenshoot of your xapo walllet

[Miiike]

I would like to know the steps needed to put a signature message that's needed by FaucetBox to lock our treshold. I can't find it anywhere. Can you help me, please?

[avatar_kiyoshi]

I would like to know the steps needed to put a signature message that's needed by FaucetBox to lock our treshold. I can't find it anywhere. Can you help me, please?

AFAIK sign message is not available on Xapo wallet.

[enquirer]

Xapo is a joke. I sent $50 to it and now I can't even login - it shows 5 red animated dots forever ... sent support request, received no reply after a week of waiting. $40 millions in funding can't even buy a working login page?

[Mitchell]

Login works fine for me.

[ebliever]

Is there a way to combine email addresses into the same account? I belatedly realized I used a 2nd email address for a faucet game that I withdrew some funds from, to Xapo. So I set up a Xapo account for the 2nd email address, but now it is saying I can't use my same phone # for 2FA, and without that I seemingly can't transfer any funds received to the 2nd account.

[enquirer]

Login works fine for me.

I'm glad for you. You must be very smart.

[HostFat]

https://twitter.com/briceb8e/status/650729771534520320

FYI: apparently the #bitcoin conversion fee of @xapo is about 1.5% whereas @ecoinio is about 3%. Unfortunately those fees aren't disclosed.

https://www.reddit.com/r/Bitcoin/comments/3nh3ml/xapo_ecoin_hidden_fees/

[marcotheminer]

https://twitter.com/briceb8e/status/650729771534520320

FYI: apparently the #bitcoin conversion fee of @xapo is about 1.5% whereas @ecoinio is about 3%. Unfortunately those fees aren't disclosed.

https://www.reddit.com/r/Bitcoin/comments/3nh3ml/xapo_ecoin_hidden_fees/

We see a similar issue with advcash's exchange rates. This leave Bit-X as the only honest Bitcoin debit card service, in my opinion. They use the market exchange rates for card transactions and all fees are stated clearly: https://bit-x.com/guide/bitx-cards