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gurre
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April 29, 2016, 05:22:01 PM |
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Xapo and the customer service sucks!
Xapo has a lot of issues with their customers service and also their website is down quite often. The only good thing is Xapo card what I use daily. When I find some another Bitcoin debit card provider with I will go out of Xapo because of their very bad service.
I have tried to login to my Xapo account almost for a week and there is nothing I can do, no transfers, no account balance checks, no nothing!
The best is that Xapo customer service don`t answer to any emails...
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gurre
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April 29, 2016, 05:27:19 PM |
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Xapo and the customer service sucks!
Xapo has a lot of issues with their customers service and also their website is down quite often. The only good thing is Xapo card what I use daily. When I find some another Bitcoin debit card provider with I will go out of Xapo because of their very bad service.
I have tried to login to my Xapo account almost for a week and there is nothing I can do, no transfers, no account balance checks, no nothing!
The best is that Xapo customer service don`t answer to any emails...
And when I wrote this message in this topic, the Xapo starts to work again, lol  |
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Miiike
Legendary
 Offline
Activity: 2030
Merit: 1059
Wait... What?
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April 29, 2016, 05:40:16 PM |
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Xapo and the customer service sucks!
Xapo has a lot of issues with their customers service and also their website is down quite often. The only good thing is Xapo card what I use daily. When I find some another Bitcoin debit card provider with I will go out of Xapo because of their very bad service.
I have tried to login to my Xapo account almost for a week and there is nothing I can do, no transfers, no account balance checks, no nothing!
The best is that Xapo customer service don`t answer to any emails...
I don't think its fair to share some other debit card provider on Xapo's thread, but if you google them or do a search on this forum, you'll see that there are some other debit card provider, though I'm not sure about how great their service is since I never apply to any debit provided by any provider. |
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nullzone
Newbie
Offline
Activity: 2
Merit: 0
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May 02, 2016, 03:42:30 PM |
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I have sent an e-mail to support over a week ago and I still haven't received a response from them. Why?
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knolix
Member
Offline
Activity: 176
Merit: 10
MeVu
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May 02, 2016, 10:21:21 PM |
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Since i have lost access to my phone number i have sent over 10 emails to xapo support over the past 2 months and no answer.
It is a nice service in theory but without support it's useless.
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Bit1334271
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May 02, 2016, 11:10:43 PM |
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Since i have lost access to my phone number i have sent over 10 emails to xapo support over the past 2 months and no answer.
It is a nice service in theory but without support it's useless.
I have sent an e-mail to support over a week ago and I still haven't received a response from them. Why?
Its really sucking support as they are not responding to any one for last few weeks now this great service is going to turn in a disaster very bad from them |
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CrimBit
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May 03, 2016, 02:52:30 AM |
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Since i have lost access to my phone number i have sent over 10 emails to xapo support over the past 2 months and no answer.
It is a nice service in theory but without support it's useless.
im confused with your experience, my ticket support solved in 1day service  hope your problem fixed soon |
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morecoin14
Newbie
Offline
Activity: 13
Merit: 0
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May 03, 2016, 12:38:55 PM |
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I can't see any activitiy log in my Xapo app on my mobile since 24/4. But on Xapo's website I can find all activities. Tried to install the app on another mobile, didn't work. Is there anyone having the same issue? Sent 2 support requests to Xapo. No reply. Xapo's support seems worse recently. Hope no finance problem.
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ONLYfree
Legendary
Offline
Activity: 1288
Merit: 1000
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May 03, 2016, 01:40:35 PM |
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Since i have lost access to my phone number i have sent over 10 emails to xapo support over the past 2 months and no answer.
It is a nice service in theory but without support it's useless.
I had this problem too, after few days I get reply and problem was solved very fast. |
-2: -1 / +0
Warning: Trade with extreme caution!
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Lasergun
Legendary
Offline
Activity: 1154
Merit: 1174
https://t.me/laser9un
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May 03, 2016, 01:44:12 PM |
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I can't see any activitiy log in my Xapo app on my mobile since 24/4. But on Xapo's website I can find all activities. Tried to install the app on another mobile, didn't work. Is there anyone having the same issue? Sent 2 support requests to Xapo. No reply. Xapo's support seems worse recently. Hope no finance problem.
I confirm, I have the same problem for more than one week. |
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iulianbutanu
Newbie
Offline
Activity: 56
Merit: 0
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May 04, 2016, 08:00:49 AM |
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What's really annoying about xapo is that phone verification which is really sad for me. I lost that phone and like this I lost my wallet  . |
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alfaboy23
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May 05, 2016, 02:28:02 PM |
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Since i have lost access to my phone number i have sent over 10 emails to xapo support over the past 2 months and no answer.
It is a nice service in theory but without support it's useless.
I had this problem too, after few days I get reply and problem was solved very fast. Maybe the support is only by country? Some people here including me are getting support from them for days, mine is months but until today,my problem was not resolved and no one from their support is answering me. |
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mayax
Legendary
Offline
Activity: 1456
Merit: 1004
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May 06, 2016, 01:59:29 PM |
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Since i have lost access to my phone number i have sent over 10 emails to xapo support over the past 2 months and no answer.
It is a nice service in theory but without support it's useless.
I had this problem too, after few days I get reply and problem was solved very fast. Maybe the support is only by country? Some people here including me are getting support from them for days, mine is months but until today,my problem was not resolved and no one from their support is answering me. call them |
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dragonusa9
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May 08, 2016, 12:27:53 PM |
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Since i have lost access to my phone number i have sent over 10 emails to xapo support over the past 2 months and no answer.
It is a nice service in theory but without support it's useless.
I had this problem too, after few days I get reply and problem was solved very fast. Maybe the support is only by country? Some people here including me are getting support from them for days, mine is months but until today,my problem was not resolved and no one from their support is answering me. i dont really think that support by country, i think they use the support wide globally by using english language. i got solved only by hours, maybe i just lucky that the CS respond so fast |
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iulianbutanu
Newbie
Offline
Activity: 56
Merit: 0
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May 10, 2016, 11:09:27 PM |
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How i can login în my account If im having my phone
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Miiike
Legendary
Offline
Activity: 2030
Merit: 1059
Wait... What?
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May 11, 2016, 05:23:40 PM |
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How i can login în my account If im having my phone
Do you mean you're trying to log in from your phone for the first time? I'm sure all you need is downloading the apk, the rest would be explained step by step for you. |
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katrimans
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May 11, 2016, 05:42:10 PM
Last edit: May 20, 2016, 04:47:13 PM by katrimans |
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xApo is most secure i guess
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Aleh Smalyanau
Newbie
Offline
Activity: 1
Merit: 0
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May 12, 2016, 07:17:27 AM |
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I cannot pay on ebay with my xapo through paypal anymore. Its been around two weeks now.
Thinking to quit their service, too many glitches
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Bitcoinwanted
Newbie
Offline
Activity: 23
Merit: 0
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May 13, 2016, 09:02:38 AM |
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Hi,
I created a xapo wallet yesterday & i verified my email but even after that i can't log in to my wallet. After i type the pin it redirects to a page(app.xapo.com) & just freezes. Can anyone help me with issue.
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