To contact Xapo Support, please use our FAQs (https://support.xapo.com/)

[bitart]

Users Outrage Over Xapo Bitcoin Platform’s Impractical KYC Processes

Thanks for this link. If it really causes some trouble, I have to check my card too. I haven't used it since mid last year, so it's high time to buy again with it. As soon as I get to a shop with a POS, I'll check it. I hope they don't bother all of their users with this...

[1715667331]

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[soloasi]

  sad days for users of XAPO wallet, i dont know when it starts but with those fees they will set to all deposits and withdrawls im better moving to another wallet

https://in.xapo.com/fees/

Bitcoin Transaction Fees

Bitcoin transactions from your Xapo account to other Xapo accounts are not subject to processing fees.

Outgoing bitcoin transactions from your Xapo account to a bitcoin address outside of Xapo will be charged a fee of BTC 0.00025213.

Wallet

Incoming bitcoin transactions to your Xapo Wallet equal to BTC 0.00037819 or less are subject to a special processing fee of BTC 0.00025213 so as to cover the transaction cost of the bitcoin network. This special processing fee will be automatically deducted from the respective transaction.

For example:

    If you receive more than BTC 0.00037819, no fee applies.

    If you receive more than BTC 0.00025213 and up to BTC 0.00037819, then a fee of BTC 0.00025213 will be deducted. The amount to be credited will be the difference between the incoming amount and the processing fee.

    If you receive less than BTC 0.00025213, then a fee equivalent to the amount received will be charged. In this case, the amount to be credited is 0.

Amount received                                                Fee
More than BTC 0.00037819                                     0
Between BTC 0.00025213 and BTC 0.00037819        BTC 0.00025213
Less than BTC 0.00025213                                      Total amount received

Vault

Incoming bitcoin transactions to your Xapo Vault equal to BTC 0.00055647 or less are subject to a special processing fee of BTC 0.00037098 so as to cover the transaction cost of the bitcoin network. This special processing fee will be automatically deducted from the respective transaction.

For example:

    If you receive more than BTC 0.00055647, no fee applies.

    If you receive more than BTC 0.00037098 and up to BTC 0.00055647, then a fee of BTC 0.00037098 will be deducted. The amount to be credited will be the difference between the incoming amount and the processing fee.

    If you receive less than BTC 0.00037098, then a fee equivalent to the amount received will be charged. In this case, the amount to be credited is 0.

Amount received                                               Fee
More than BTC 0.00055647                                    0
Between BTC 0.00037098 and BTC 0.00055647       BTC 0.00037098
Less than BTC 0.00037098                                     Total amount received

[hiddensphinx]

I think they want faucet users to go somewhere else with the new FEE structure

[bitart]

I think they want faucet users to go somewhere else with the new FEE structure

That makes sense. If 1BTC is $1,000 the minimum amount to receive is 37,82 cents, if you don't want to pay fee for the incoming transaction. Such a little amount usually comes from the faucets. XAPO needs to process every incoming and outgoing transaction, that generates costs for them that they need to cover somehow.
I'm a bit surprised about this because XAPO was one of the wallets used to integrate into faucets. Now this is over, it seems.

[LTU_btc]

I think they want faucet users to go somewhere else with the new FEE structure

I'm a bit surprised about this because XAPO was one of the wallets used to integrate into faucets. Now this is over, it seems.

No, it's not over. Many faucets will remain to use Xapo, because they sends satoshi from their Xapo account to user Xapo account. There are no initial transaction, transfers from Xapo to Xapo will remain free. Only faucets which use initial transactions will be charged.

[BitcoinMarshal]

I think they want faucet users to go somewhere else with the new FEE structure

The users which using Xapo to Xapo they no need to go any where as they have no problem with this rule only users which are using other wallets they need to switch because if they receive less payment then they have to  very high fees

[bitart]

I think they want faucet users to go somewhere else with the new FEE structure

I'm a bit surprised about this because XAPO was one of the wallets used to integrate into faucets. Now this is over, it seems.

No, it's not over. Many faucets will remain to use Xapo, because they sends satoshi from their Xapo account to user Xapo account. There are no initial transaction, transfers from Xapo to Xapo will remain free. Only faucets which use initial transactions will be charged.

In this case, this can be a strategic step from XAPO, they want to have a bigger market share among faucet operators and also among faucet users.

[rickadone]

I think they want faucet users to go somewhere else with the new FEE structure

I'm a bit surprised about this because XAPO was one of the wallets used to integrate into faucets. Now this is over, it seems.

No, it's not over. Many faucets will remain to use Xapo, because they sends satoshi from their Xapo account to user Xapo account. There are no initial transaction, transfers from Xapo to Xapo will remain free. Only faucets which use initial transactions will be charged.

In this case, this can be a strategic step from XAPO, they want to have a bigger market share among faucet operators and also among faucet users.

For a long time, many faucets have been using Xapo as their wallets because many use it and it is a very user friendly for new people who just knew about bitcoin, and there are many faucets out there who send you the satoshis directly to your wallet if it is an Xapo wallet, so probably those will be the best.

[Gunthar]

anyone having issues with xapo? It doesnt show any of my wallets nor my balances.
Thanks!

EDIT: Got an answer from their support:

Thanks for reaching out! Apologies that this has occurred - Xapo uses Amazon's servers to host our site, and currently there is an outage that is affecting many websites. You can keep track of the outage here. Don't worry, your funds are safe (you don't have a 0 balance, it is simply that the servers cannot properly communicate at the moment to show you your correct balance!) and Amazon is working hard to fix this issue. Since many other websites depend on Amazon servers, I'm sure it will be up and running very quickly, so thank you for your patience until then!


 looks like amazon is having issues
 https://status.aws.amazon.com/

[lOvE mE forEvEr]

sad days for users of XAPO wallet, i dont know when it starts but with those fees they will set to all deposits and withdrawls im better moving to another wallet

https://in.xapo.com/fees/

Bitcoin Transaction Fees

Bitcoin transactions from your Xapo account to other Xapo accounts are not subject to processing fees.

Outgoing bitcoin transactions from your Xapo account to a bitcoin address outside of Xapo will be charged a fee of BTC 0.00025213.

Wallet

Incoming bitcoin transactions to your Xapo Wallet equal to BTC 0.00037819 or less are subject to a special processing fee of BTC 0.00025213 so as to cover the transaction cost of the bitcoin network. This special processing fee will be automatically deducted from the respective transaction.

For example:

    If you receive more than BTC 0.00037819, no fee applies.

    If you receive more than BTC 0.00025213 and up to BTC 0.00037819, then a fee of BTC 0.00025213 will be deducted. The amount to be credited will be the difference between the incoming amount and the processing fee.

    If you receive less than BTC 0.00025213, then a fee equivalent to the amount received will be charged. In this case, the amount to be credited is 0.

Amount received                                                Fee
More than BTC 0.00037819                                     0
Between BTC 0.00025213 and BTC 0.00037819        BTC 0.00025213
Less than BTC 0.00025213                                      Total amount received

Vault

Incoming bitcoin transactions to your Xapo Vault equal to BTC 0.00055647 or less are subject to a special processing fee of BTC 0.00037098 so as to cover the transaction cost of the bitcoin network. This special processing fee will be automatically deducted from the respective transaction.

For example:

    If you receive more than BTC 0.00055647, no fee applies.

    If you receive more than BTC 0.00037098 and up to BTC 0.00055647, then a fee of BTC 0.00037098 will be deducted. The amount to be credited will be the difference between the incoming amount and the processing fee.

    If you receive less than BTC 0.00037098, then a fee equivalent to the amount received will be charged. In this case, the amount to be credited is 0.

Amount received                                               Fee
More than BTC 0.00055647                                    0
Between BTC 0.00037098 and BTC 0.00055647       BTC 0.00037098
Less than BTC 0.00037098                                     Total amount received

I will not leave the xapo wallet, I think a nominal transaction 0.00037819 is not huge, so it is natural that if less than they will make cost. The most important thing is there is no fee for transfer and I think the xapo is secure and fast.

[Miiike]

sad days for users of XAPO wallet, i dont know when it starts but with those fees they will set to all deposits and withdrawls im better moving to another wallet

https://in.xapo.com/fees/

Bitcoin Transaction Fees

Bitcoin transactions from your Xapo account to other Xapo accounts are not subject to processing fees.

Outgoing bitcoin transactions from your Xapo account to a bitcoin address outside of Xapo will be charged a fee of BTC 0.00025213.

--snip--

I will not leave the xapo wallet, I think a nominal transaction 0.00037819 is not huge, so it is natural that if less than they will make cost. The most important thing is there is no fee for transfer and I think the xapo is secure and fast.

Uhh... Did you read the fees announcement properly? Because actually, there are fees for transfer.
The outgoing transfer is understandable as almost every wallet require this, but I don't really understand why they require us to pay for incoming transfer too. I don't think many wallet provider had this policy.

[bitart]

sad days for users of XAPO wallet, i dont know when it starts but with those fees they will set to all deposits and withdrawls im better moving to another wallet

https://in.xapo.com/fees/

Bitcoin Transaction Fees

Bitcoin transactions from your Xapo account to other Xapo accounts are not subject to processing fees.

Outgoing bitcoin transactions from your Xapo account to a bitcoin address outside of Xapo will be charged a fee of BTC 0.00025213.

--snip--

I will not leave the xapo wallet, I think a nominal transaction 0.00037819 is not huge, so it is natural that if less than they will make cost. The most important thing is there is no fee for transfer and I think the xapo is secure and fast.

Uhh... Did you read the fees announcement properly? Because actually, there are fees for transfer.
The outgoing transfer is understandable as almost every wallet require this, but I don't really understand why they require us to pay for incoming transfer too. I don't think many wallet provider had this policy.

We have already discussed it some posts above in Feb.2017 that the fees are only applies for incoming transfers when you receive a really little amount (roughly $0.3) in a transaction (usually from a faucet)
2 things:
- they want XAPO users to use the faucets which has XAPO wallet, because if you transfer between two XAPO accounts, there's no applied fee at all
- they want to force faucet providers to have a wallet at XAPO to be able to transfer to XAPO users internally, because a lot of people have XAPO wallets and there's a demand from them to receive their little amount without fees

[angaper]

I don't know if this new policy is really a good deal for Xapo, because this wallet had been the preferred one for most newcomers trying to gather their first bitcoins through faucets, the first option for most of them. Catching these newcomers had been a good strategy because each of them use to gradually increase their transactions to the extent that they learn how to improve their earnings in this bitcoin economy. But nowadays, with this new policy disappears this motivation to choose Xapo as the first wallet as used to occur in new bitcoiners.

[rvbtccom]

 I don't care about the ATM withdrawal and the other fees that your partners (including VISA) forces you to collect because it applies for all debit and credit card issued by them, I just want to be able to see it transparently.
I know that IT development needs time and costs much but it can prevent you from this kind of problems caused by misunderstanding and by lack of proper information in the future.

[Meliodasama]

Hi,

what is this means? i forgot my password, then want to recover it
after 24 hours later xapo mail me mail like this :


Dear Xapo User,
Upon additional review of your account application, we were unable to verify the information you provided.
Consequently, we are unable to provide services to you and we will be required to close your Xapo account. To initiate the account closure process, please contact us with the subject “Account Closure”


---

Good my case solved , thanks for any assisstance in pm bitcointalk

[jhenfelipe]

There seem to have a new rates for the Outgoing Transaction Fees.  https://in.xapo.com/fees/
XAPO sent an email to the users about it. Well, I find it good enough, they will give users the ability to select a whether standard or high priority fee users would like to pay.

Hi,

We have an important announcement about your Xapo account that will affect you - so please read!

In the next couple of days, all Xapo users will begin to pay the miners fee themselves in order to send transactions out of Xapo.

No portion of this fee goes to Xapo, it is simply the fee that needs to be paid to miners in order for an outgoing transaction to be processed via the bitcoin network! This fee will be dynamically calculated based on the current network conditions and will be paid by you at the time of the transaction.

Due to the increase in transaction volume of the bitcoin network, we'd like to give our users some control over their transactions. That being said, Xapo will give you the ability to select which type of fee you'd like to pay - a standard or high priority fee - thus allowing you to choose how quickly you'd like for your transaction to be processed!

Please keep in mind that this will apply to outgoing transactions that touch the blockchain, but all Xapo to Xapo payments will still be free of charge!

Thanks for your understanding,
The Xapo Team

P.S. this is a no-reply email, but if need be, you can contact us!

[bitart]

There seem to have a new rates for the Outgoing Transaction Fees.  https://in.xapo.com/fees/
XAPO sent an email to the users about it. Well, I find it good enough, they will give users the ability to select a whether standard or high priority fee users would like to pay.

Hi,

We have an important announcement about your Xapo account that will affect you - so please read!

In the next couple of days, all Xapo users will begin to pay the miners fee themselves in order to send transactions out of Xapo.

No portion of this fee goes to Xapo, it is simply the fee that needs to be paid to miners in order for an outgoing transaction to be processed via the bitcoin network! This fee will be dynamically calculated based on the current network conditions and will be paid by you at the time of the transaction.

Due to the increase in transaction volume of the bitcoin network, we'd like to give our users some control over their transactions. That being said, Xapo will give you the ability to select which type of fee you'd like to pay - a standard or high priority fee - thus allowing you to choose how quickly you'd like for your transaction to be processed!

Please keep in mind that this will apply to outgoing transactions that touch the blockchain, but all Xapo to Xapo payments will still be free of charge!

Thanks for your understanding,
The Xapo Team

P.S. this is a no-reply email, but if need be, you can contact us!

It's understandable and acceptable, more or less. I just haven't got any information if this change has any effect on the payments paid with XAPO's debit card, which is connected directly to the web wallet, so I can say that every payment initiate a new transaction on the blockchain. Or, it's possible that XAPO somehow aggregate card transactions and sends out bitcoin in blocks or I don't know. Maybe it worths a question to the support (if they answer...). But I don't know how I would select the preferred fee during card payment... so it seems that it won't effect card payments, or they will use standard fees, without choice.

[jhenfelipe]

There seem to have a new rates for the Outgoing Transaction Fees.  https://in.xapo.com/fees/
XAPO sent an email to the users about it. Well, I find it good enough, they will give users the ability to select a whether standard or high priority fee users would like to pay.

Hi,

We have an important announcement about your Xapo account that will affect you - so please read!

In the next couple of days, all Xapo users will begin to pay the miners fee themselves in order to send transactions out of Xapo.

No portion of this fee goes to Xapo, it is simply the fee that needs to be paid to miners in order for an outgoing transaction to be processed via the bitcoin network! This fee will be dynamically calculated based on the current network conditions and will be paid by you at the time of the transaction.

Due to the increase in transaction volume of the bitcoin network, we'd like to give our users some control over their transactions. That being said, Xapo will give you the ability to select which type of fee you'd like to pay - a standard or high priority fee - thus allowing you to choose how quickly you'd like for your transaction to be processed!

Please keep in mind that this will apply to outgoing transactions that touch the blockchain, but all Xapo to Xapo payments will still be free of charge!

Thanks for your understanding,
The Xapo Team

P.S. this is a no-reply email, but if need be, you can contact us!

It's understandable and acceptable, more or less. I just haven't got any information if this change has any effect on the payments paid with XAPO's debit card, which is connected directly to the web wallet, so I can say that every payment initiate a new transaction on the blockchain. Or, it's possible that XAPO somehow aggregate card transactions and sends out bitcoin in blocks or I don't know. Maybe it worths a question to the support (if they answer...). But I don't know how I would select the preferred fee during card payment... so it seems that it won't effect card payments, or they will use standard fees, without choice.

yes it is understandable.
Anyway, since XAPO's debit card wasn't mentioned, I think it is not affected with the news. Best thing to do is contact the support and confirm about it (if ever you or anyone else want an assurance about this).

[rozee]

yeah unfortunately get an email from xapo that xapo will charge fees for sent bitcoin from xapo which we all know that its free before, but its understandable because to sent bitcoin should use high miner fees or it will unconfirmed, i will still use xapo although xapo will charge fees for sent the bitcoin

[cryptocoinplay]

Please respond to my Support Ticket sent from profitherocontact@gmail.com
Its urgent, I appreciate your quick response.