kelaynak
Newbie
 Offline
Activity: 7
Merit: 0
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January 18, 2018, 08:24:25 AM |
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thanks for your advices.
i tried all social media=))
and got no response.
it is not about price of btc bro, it is about respect to customers, respect your job...
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teddy5145
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January 21, 2018, 02:02:40 PM |
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thanks for your advices.
i tried all social media=))
and got no response.
it is not about price of btc bro, it is about respect to customers, respect your job...
And now you know how much does they had with their customers  Move your coins to another trusted web-based wallet or desktop wallet instead If they don't put respect on you, the customer, then they don't deserve your business Since it looks like your coins still stuck, you might want to keep contacting them or as Potato says above, contact them directly via Social Media |
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raulmmarti
Newbie
Offline
Activity: 4
Merit: 0
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March 20, 2018, 09:10:17 AM
Last edit: March 20, 2018, 10:38:43 AM by raulmmarti |
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Ok Xapo, it has been over a week and had no reply from you.
I am registered for over 2 years, with all id's, and even used your debit card (before they ware closed).
I received an email from you that my account account is blocked.
What is this:
After reviewing your account details and activity, our compliance team determined that due to the type of activity you are conducting and the information you provided, your account needs further information and/or documentation.
We need to proceed to a enhanced identity verification of your account, please provide the following:
A photo of you holding your ID
In order to continue using Xapo, please provide a brief description of your recent activity performed within your Xapo account in relation to your BTC transactions regarding the following:
What is your interest in bitcoin? What is the purpose of your Xapo account and the estimated volume of operations?
Please explain your current source of income, actual occupation estimated yearly income and estimated net worth. Please attach supporting documents.
Additionally, it came to our attention an specific transaction:
Date: 2018-02-26 19:37:59
BTC Received in Xapo account: 0.84767416 BTC
Tx: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Address output: xxxxxxxxxxxxxxxxxxxxxxx
Please provided specific information regarding the source of funds, related persons involved and nature of the transaction.
During the interim, you may still access your Xapo account, however, your transactional capabilities have temporarily been suspended. (I AM NOT ABLE TO LOGIN WHATSOEVER !!)
Please get back to us about these concerns so our compliance team can check these as soon as possible. We thank you for your cooperation and patience! This process is in place because Xapo takes security very seriously and we want to keep you in the loop regarding important activity within your account.
Thank you!
Xapo Compliance Team
I already provided you with my documents. Also replied to your email but no answer.
Please resolve this !
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chris200x9
Legendary
Offline
Activity: 1316
Merit: 1011
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March 27, 2018, 06:24:41 AM |
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BTC Received in Xapo account: 0.84767416 BTC
Tx: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Is it too high amount to send and receive from XAPO account? I too have an account with them for many years and I did many transactions over 1 BTC but never faced this issue. My account also fully verified because earlier I was using their debit card for ATM withdrawals. |
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raulmmarti
Newbie
Offline
Activity: 4
Merit: 0
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April 21, 2018, 05:02:19 PM |
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Useless, I received no official reply since March 13... My account still locked, my coins unavailable. Xapo, do something about your customers !  |
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holydarkness
Legendary
Offline
Activity: 2576
Merit: 1438
Yes, I'm an asshole
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April 21, 2018, 06:21:15 PM |
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Useless, I received no official reply since March 13... My account still locked, my coins unavailable. Xapo, do something about your customers ! You will have a better chance of getting a solution by emailing them than writing here. This thread is no longer attended by the team. |
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raulmmarti
Newbie
Offline
Activity: 4
Merit: 0
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April 25, 2018, 06:08:13 AM |
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Useless, I received no official reply since March 13... My account still locked, my coins unavailable. Xapo, do something about your customers ! You will have a better chance of getting a solution by emailing them than writing here. This thread is no longer attended by the team. As previous comment, useless. I have sent emails almost every day, no reply. No official reply since 21 March. |
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teddy5145
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April 25, 2018, 06:28:22 AM |
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As previous comment, useless. I have sent emails almost every day, no reply.
No official reply since 21 March.
Xapo are pretty much out of touch with their customer. They used to reply here but now they've abandoned it completely, their Twitter are pretty much dead. Worst is that they don't put more effort on their customer service despite that they've decided that Email are the best way to reach their customer Unfortunately for you, you can only hope for their Customer Service to reply to your email someday. I've had a fair share of my problem too with Xapo, it was a problem with my account and I had to wait a week for one short reply from them. |
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raulmmarti
Newbie
Offline
Activity: 4
Merit: 0
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April 25, 2018, 07:14:47 AM |
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As previous comment, useless. I have sent emails almost every day, no reply.
No official reply since 21 March.
Xapo are pretty much out of touch with their customer. They used to reply here but now they've abandoned it completely, their Twitter are pretty much dead. Worst is that they don't put more effort on their customer service despite that they've decided that Email are the best way to reach their customer Unfortunately for you, you can only hope for their Customer Service to reply to your email someday. I've had a fair share of my problem too with Xapo, it was a problem with my account and I had to wait a week for one short reply from them. Yes the reply I received from the was: we will look in to the problem and let you know or we will transfer your case to the other department.  |
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BitcoinMarshal
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April 25, 2018, 10:22:41 AM |
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As previous comment, useless. I have sent emails almost every day, no reply.
No official reply since 21 March.
Xapo are pretty much out of touch with their customer. They used to reply here but now they've abandoned it completely, their Twitter are pretty much dead. Worst is that they don't put more effort on their customer service despite that they've decided that Email are the best way to reach their customer Unfortunately for you, you can only hope for their Customer Service to reply to your email someday. I've had a fair share of my problem too with Xapo, it was a problem with my account and I had to wait a week for one short reply from them. Its not only Xapo most of bitcoin related sites have this problem I submit ticket on poloniex and its almost more then two months never hear back from them about my deposit issue now not using this as its really very poor customer support from them same happen here on Xapo I never use this as have some problem with my deposit |
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holydarkness
Legendary
Offline
Activity: 2576
Merit: 1438
Yes, I'm an asshole
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April 25, 2018, 07:59:26 PM |
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As previous comment, useless. I have sent emails almost every day, no reply.
No official reply since 21 March.
Xapo are pretty much out of touch with their customer. They used to reply here but now they've abandoned it completely, their Twitter are pretty much dead. Worst is that they don't put more effort on their customer service despite that they've decided that Email are the best way to reach their customer Unfortunately for you, you can only hope for their Customer Service to reply to your email someday. I've had a fair share of my problem too with Xapo, it was a problem with my account and I had to wait a week for one short reply from them. Yes the reply I received from the was: we will look in to the problem and let you know or we will transfer your case to the other department. Some would say that keep submitting tickets will have an opposite effect, namely keep pushing your number to the latest[/i ]on their queue. Although, I will also have an urge to submitting tickets if I were you, as we never get an answer and we didn't know how long would it be resolved without submitting a new one. |
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teddy5145
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April 28, 2018, 12:50:06 PM |
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Some would say that keep submitting tickets will have an opposite effect, namely keep pushing your number to the latest[/i ]on their queue. Although, I will also have an urge to submitting tickets if I were you, as we never get an answer and we didn't know how long would it be resolved without submitting a new one.
It's basically a lose-lose situation. Hey, if you keep spamming us we will put your ticket on lower priority, in the meantime please wait a reply from our Customer Representative that might take you months. Its not only Xapo most of bitcoin related sites have this problem I submit ticket on poloniex and its almost more then two months never hear back from them about my deposit issue now not using this as its really very poor customer support from them same happen here on Xapo I never use this as have some problem with my deposit
It's because lack of regulation and consumer laws in Bitcoin Company. They can put and hire the shittiest customer support system and no one can do anything about it |
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holydarkness
Legendary
Offline
Activity: 2576
Merit: 1438
Yes, I'm an asshole
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April 30, 2018, 04:24:29 PM |
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Some would say that keep submitting tickets will have an opposite effect, namely keep pushing your number to the latest[/i ]on their queue. Although, I will also have an urge to submitting tickets if I were you, as we never get an answer and we didn't know how long would it be resolved without submitting a new one.
It's basically a lose-lose situation. Hey, if you keep spamming us we will put your ticket on lower priority, in the meantime please wait a reply from our Customer Representative that might take you months. Its not only Xapo most of bitcoin related sites have this problem I submit ticket on poloniex and its almost more then two months never hear back from them about my deposit issue now not using this as its really very poor customer support from them same happen here on Xapo I never use this as have some problem with my deposit
It's because lack of regulation and consumer laws in Bitcoin Company. They can put and hire the shittiest customer support system and no one can do anything about it Although it is ironically true, that the action looks awfully like an evasion from their obligations, most help desk seems to apply this method. Polo and trex are also applying this, if I am not mistaken. |
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19Nov16
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May 31, 2018, 05:52:57 AM |
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Xapo is the web wallet I like the most, especially now 2FA connected to the smartphone so I'm sure and never hesitate to store large amounts of bitcoin in Xapo, in addition fees are also very cheap compared to other web wallets.
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akorn
Newbie
Offline
Activity: 16
Merit: 0
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May 31, 2018, 09:14:54 AM |
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I have only my old mobile phone and I don't want to buy a smartphone. How can I login?
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LTU_btc
Legendary
Offline
Activity: 3108
Merit: 1341
Slava Ukraini!
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May 31, 2018, 11:04:02 AM |
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Xapo is the web wallet I like the most, especially now 2FA connected to the smartphone so I'm sure and never hesitate to store large amounts of bitcoin in Xapo, in addition fees are also very cheap compared to other web wallets.
I wouldn't recommend to store large amounts of BTC in Xapo, despite that they have such kind of 2FA. Still, you don't have full control of your BTC. It's possible that they can lock funds of users, they site may be hacked and theorically it's possible that they can into scam. And when I used Xapo last time, their fees were much bigger compared with other wallets. And Xapo doesn't allow to set custom transaction fee, you only can choose standard and high priority fee. I have only my old mobile phone and I don't want to buy a smartphone. How can I login?
Without smartphone - mission impossible... |
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Potato Chips
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May 31, 2018, 05:47:12 PM |
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I have only my old mobile phone and I don't want to buy a smartphone. How can I login?
Then how did you create your account if you don't have any android/ios phone? Are you from the group of people who created an account a long time ago but also haven't logged in recently? It would be best to explain what happened in details. |
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bitart
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May 31, 2018, 07:38:46 PM |
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I have only my old mobile phone and I don't want to buy a smartphone. How can I login?
Then how did you create your account if you don't have any android/ios phone? Are you from the group of people who created an account a long time ago but also haven't logged in recently? It would be best to explain what happened in details. Some time ago (last year or even earlier) it was possible to create an account using a PC and a normal web browser, and the 2FA that time was the 6 digit temporary code via SMS. Last year Xapo has removed SMS, because of some reason (if I remember well, it was something about SIM card cloning or SMS hijacking) they introduced the XAPO app code, which changes in every 30 seconds, and you can log in only with this via the web browser of the PC. So now if you don't have a smartphone, you're out from the service.... |
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akorn
Newbie
Offline
Activity: 16
Merit: 0
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June 01, 2018, 03:01:23 PM |
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I created Xapo account about 2 years ago when some bitcoin faucets payed double rewards for Xapo users. I want to withdraw coins and stop using Xapo. Seems they secure me from my account.
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cryptwall
Newbie
Offline
Activity: 1
Merit: 0
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November 27, 2018, 01:43:27 PM |
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6 months ago i had full verification in XAPO, did transactions and it were ok.
But 1 month ago XAPO blocked my account! with 0.30 BTC. I send all documents for new due dilligance, but answering only bots. Only: My team is reviewing your account and will get back to you soon. Soon - 1 month??? I think XAPO it's SCAM!
I send email with my other wallet, that send my BTC and reviewing my account, but not answering! Theft
worked more than 3 months with full verification
11 oct blocked account
12 oct send all documents
every week have only massages: your account is still currently being reviewed by our compliance department and we will follow up with you as soon as we can.
14 nov - nothing!!!
I work in investment bank, compliance about 3-5 days, not month!!!
19 nov - nothing!!!
22 nov - nothing!!!
27 nov - nothing!!!
More than month passed, no money - no honey((
1 months can't review all documents!! Really, 0.32 BTC! Too much, theft((( I need pay loan, my savings blocked. I transaction in week, no more in Xapo.
Account blocked many months!!! Stupid messages that we must waiting and not details!
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