Official Newbie BitInstant Support Thread (Active Customer Support)

[andrewb]

URSAY, have those Gox codes begun to go out yet?
Are they going out in order of when the order was placed?

Please identify yourself by email as that's how we have logged these issues.  I can let you know your status once you provide this info.

Hello URSAY, I never received an email regarding this (requesting my Mt. Gox. account info). I never logged my issue on https://www.bitinstant.com/contact but I was on the 4/6 list AND you confirmed I was on the Mt. Gox coupon code list yesterday, please advise.

email?

either andrewb123456789@gmail.com or redacted@gmail.com; I have given you both at some point not sure which one is on your list you not specify when I asked. Thank you.

I am showing we pushed your order last night.  Have you tried checking your Gox acct. for funds?

I just checked my Mt. Gox account and I am showing 0 BTC and 0 USD still.

Can you confirm what email was on the list so I can reference that for future reference.

Thank you.

Please allow 24 hours for your deposit to make it thru the queue.  Thanks.  

Hello URSAY, it has been over 24 hours and I still have nothing in my Mt. Gox account, can you please check the status of this. I would love to get my money ASAP as BTC price approaches a low. Thanks

It really helps me when you provide order info.  

Okay:

OrderID: 58d56464-08cf-48f5-b7fb-174d1f35bd6b
EventID: 975b119a-5704-4680-b92c-23ca1d6c1c9a
DestAccount: M61221123X
QuoteID: 00453453-3f36-4915-b868-a3a9bd468f5d
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1365033362.7
FundsSent: $480.05 USD

email address on your Mt Gox coupon list: andrewbritt@gmail.com

Price execution issue?

No, as you will see in the quoted thread, I have yet to receive any money at all; I am still waiting on 480 USD to hit my Mt. Gox account. You said my order was 'pushed' Sunday night and it may take 24 hours, but it has been 24+ hours since then, and nearly 300 hours total. Thank you.

I am showing that your coupon was redeemed.  Did you not redeem it?

Well, that must have happened when it was inadvertently posted in public (which has been a known issue with this case from day one). This is the first indication I've gotten that the code may have in fact worked originally.

You have assured us that those of us in said situation will be taken care of, see this post here:

https://bitcointalk.org/index.php?topic=128314.msg1749530#msg1749530

Thank you.

These types of issues take an extra amount of time to resolve.  I will make a note that you posted your coupon in public and it was redeemed by someone.  Hopefully we can help reverse this.  

I understand it takes time to figure out what happened with the intial code, etc., but I would really appreciate a new code that works while you do whatever you have to do on the back end. I've already missed the opportunity to sell my BTC at a very high price, and I am also now missing a low BTC price. Time is of the essence here (and has been for the last 12 days....) and the name of your company is bitINSTANT. I have been EXCEEDINGLY patient, please help get this resolved sooner rather than later. Thank you.

Also, there should absolutely not be any 'HOPEFULLY' involved here, you have already assured me I will be taken care of, it should just be a matter of time, and hopefully not much more of it.

[1715210281]

1715210281

[1715210281]

1715210281

[1715210281]

1715210281

[mike.rizzy]

Gave you a push on zipzap acct. # 524193562!  

Can I have a push on acct number 9 8 9 1 0 7 7 4 3.

I was buying a plasma tv on bitcoinstore.  sucks, i never had problems with your company in the past, and the day i invest in a fairly large sum on btc, i have problems.  My information isn't even showing on blockchain.info, but it's shows complete via zipzap and bitinstant.

i heard this was the forum in which i can speak to god personally.. Please help me out good sir.

Quote ID   8a430fbe-6895-4a34-8848-ab3e79b7f5cf
Event ID   c04c80b3-db66-440b-b6f7-3d65fe772055
Destination account   1CX5oh6L2m34AbnnPPLaA8rZHN81C9HEbj


If it wasn't such a large amount of money, i wouldn't bother..  now btc's are going up, and i'm losing out if they drop again

[URSAY]

Lost Money

Hi! Almost 24 hours ago I tried using BitInstant to fund my Mt. Gox account. Some of the transactions eventually showed up in my Mt. Gox, but there is one that still hasn't, and it's worrying me to death. $503.95 of my money has disappeared after successfully getting through ZipZap. The money was never deposited into Mt.Gox.

I lost the order number, but I know that it's one of these three ZipZap transactions ($503.95 each):
893711812, 899646723, or 224400564
.
.
.

URSAY, it's almost been a week and no resolution!  

Could you kindly give me the status of my support ticket (4/9)? When can I expect the money to be deposited into my account? Your response is much appreciated.

Have you been able to figure out which 3 of the transactions that you actually have the issue with?

URSAY, I don't believe that's possible at this point. All I have are the 3 ZipZap account numbers for three transactions of the same amount, and all three transactions were successfully processed. So BitInstant got all my money, but I only got two deposits in my Mt. Gox account and the account history doesn't give any details other than 'Transfer from bitinstant: BitInstant transfer', so I have no way of knowing which of the two made it, and which one didn't. Hopefully I was able to explain that properly.

Because I lost the Order Ids (my computer crashed and BitInstant doesn't send e-mails with Order Ids), I only have the ZipZap account numbers. If your team could look up the account numbers and see which ones were pushed through, you could manually push the one through that didn't make it.

Could you please 'escalate' my issue? It's been a week. Thanks for your help with this!

Looks like it's the first zipzap #. 

[URSAY]

URSAY, have those Gox codes begun to go out yet?
Are they going out in order of when the order was placed?

Please identify yourself by email as that's how we have logged these issues.  I can let you know your status once you provide this info.

Hello URSAY, I never received an email regarding this (requesting my Mt. Gox. account info). I never logged my issue on https://www.bitinstant.com/contact but I was on the 4/6 list AND you confirmed I was on the Mt. Gox coupon code list yesterday, please advise.

email?

either andrewb123456789@gmail.com or redacted@gmail.com; I have given you both at some point not sure which one is on your list you not specify when I asked. Thank you.

I am showing we pushed your order last night.  Have you tried checking your Gox acct. for funds?

I just checked my Mt. Gox account and I am showing 0 BTC and 0 USD still.

Can you confirm what email was on the list so I can reference that for future reference.

Thank you.

Please allow 24 hours for your deposit to make it thru the queue.  Thanks.  

Hello URSAY, it has been over 24 hours and I still have nothing in my Mt. Gox account, can you please check the status of this. I would love to get my money ASAP as BTC price approaches a low. Thanks

It really helps me when you provide order info.  

Okay:

OrderID: 58d56464-08cf-48f5-b7fb-174d1f35bd6b
EventID: 975b119a-5704-4680-b92c-23ca1d6c1c9a
DestAccount: M61221123X
QuoteID: 00453453-3f36-4915-b868-a3a9bd468f5d
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1365033362.7
FundsSent: $480.05 USD

email address on your Mt Gox coupon list: andrewbritt@gmail.com

Price execution issue?

No, as you will see in the quoted thread, I have yet to receive any money at all; I am still waiting on 480 USD to hit my Mt. Gox account. You said my order was 'pushed' Sunday night and it may take 24 hours, but it has been 24+ hours since then, and nearly 300 hours total. Thank you.

I am showing that your coupon was redeemed.  Did you not redeem it?

Well, that must have happened when it was inadvertently posted in public (which has been a known issue with this case from day one). This is the first indication I've gotten that the code may have in fact worked originally.

You have assured us that those of us in said situation will be taken care of, see this post here:

https://bitcointalk.org/index.php?topic=128314.msg1749530#msg1749530

Thank you.

These types of issues take an extra amount of time to resolve.  I will make a note that you posted your coupon in public and it was redeemed by someone.  Hopefully we can help reverse this.  

I understand it takes time to figure out what happened with the intial code, etc., but I would really appreciate a new code that works while you do whatever you have to do on the back end. I've already missed the opportunity to sell my BTC at a very high price, and I am also now missing a low BTC price. Time is of the essence here (and has been for the last 12 days....) and the name of your company is bitINSTANT. I have been EXCEEDINGLY patient, please help get this resolved sooner rather than later. Thank you.

Also, there should absolutely not be any 'HOPEFULLY' involved here, you have already assured me I will be taken care of, it should just be a matter of time, and hopefully not much more of it.

I'm sorry but I am only a CS rep and I have no direct access to any funds. 

[URSAY]

Gave you a push on zipzap acct. # 524193562!  

Can I have a push on acct number 9 8 9 1 0 7 7 4 3.

I was buying a plasma tv on bitcoinstore.  sucks, i never had problems with your company in the past, and the day i invest in a fairly large sum on btc, i have problems.  My information isn't even showing on blockchain.info, but it's shows complete via zipzap and bitinstant.

i heard this was the forum in which i can speak to god personally.. Please help me out good sir.

Quote ID   8a430fbe-6895-4a34-8848-ab3e79b7f5cf
Event ID   c04c80b3-db66-440b-b6f7-3d65fe772055
Destination account   1CX5oh6L2m34AbnnPPLaA8rZHN81C9HEbj


If it wasn't such a large amount of money, i wouldn't bother..  now btc's are going up, and i'm losing out if they drop again

Looks like you have these funds already.

https://blockchain.info/address/1CX5oh6L2m34AbnnPPLaA8rZHN81C9HEbj

[andrewb]

URSAY, have those Gox codes begun to go out yet?
Are they going out in order of when the order was placed?

Please identify yourself by email as that's how we have logged these issues.  I can let you know your status once you provide this info.

Hello URSAY, I never received an email regarding this (requesting my Mt. Gox. account info). I never logged my issue on https://www.bitinstant.com/contact but I was on the 4/6 list AND you confirmed I was on the Mt. Gox coupon code list yesterday, please advise.

email?

either andrewb123456789@gmail.com or redacted@gmail.com; I have given you both at some point not sure which one is on your list you not specify when I asked. Thank you.

I am showing we pushed your order last night.  Have you tried checking your Gox acct. for funds?

I just checked my Mt. Gox account and I am showing 0 BTC and 0 USD still.

Can you confirm what email was on the list so I can reference that for future reference.

Thank you.

Please allow 24 hours for your deposit to make it thru the queue.  Thanks.  

Hello URSAY, it has been over 24 hours and I still have nothing in my Mt. Gox account, can you please check the status of this. I would love to get my money ASAP as BTC price approaches a low. Thanks

It really helps me when you provide order info.  

Okay:

OrderID: 58d56464-08cf-48f5-b7fb-174d1f35bd6b
EventID: 975b119a-5704-4680-b92c-23ca1d6c1c9a
DestAccount: M61221123X
QuoteID: 00453453-3f36-4915-b868-a3a9bd468f5d
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1365033362.7
FundsSent: $480.05 USD

email address on your Mt Gox coupon list: andrewbritt@gmail.com

Price execution issue?

No, as you will see in the quoted thread, I have yet to receive any money at all; I am still waiting on 480 USD to hit my Mt. Gox account. You said my order was 'pushed' Sunday night and it may take 24 hours, but it has been 24+ hours since then, and nearly 300 hours total. Thank you.

I am showing that your coupon was redeemed.  Did you not redeem it?

Well, that must have happened when it was inadvertently posted in public (which has been a known issue with this case from day one). This is the first indication I've gotten that the code may have in fact worked originally.

You have assured us that those of us in said situation will be taken care of, see this post here:

https://bitcointalk.org/index.php?topic=128314.msg1749530#msg1749530

Thank you.

These types of issues take an extra amount of time to resolve.  I will make a note that you posted your coupon in public and it was redeemed by someone.  Hopefully we can help reverse this.  

I understand it takes time to figure out what happened with the intial code, etc., but I would really appreciate a new code that works while you do whatever you have to do on the back end. I've already missed the opportunity to sell my BTC at a very high price, and I am also now missing a low BTC price. Time is of the essence here (and has been for the last 12 days....) and the name of your company is bitINSTANT. I have been EXCEEDINGLY patient, please help get this resolved sooner rather than later. Thank you.

Also, there should absolutely not be any 'HOPEFULLY' involved here, you have already assured me I will be taken care of, it should just be a matter of time, and hopefully not much more of it.

I'm sorry but I am only a CS rep and I have no direct access to any funds. 

I understand and I realize you have no direct power over this, but it is not acceptable for BitInstant's processes to not provide for a solution such as this, as opposed to just keeping me in limbo when what you are doing on your back end will not effect me either way -- I am owed 480 dollars -- which you have assured me BitInstant will honor given this EXACT situation -- regardless of whatever else happens with your investigation. Thank you and I appreciate your help with this.

[RainyVermillion]

Looks like it's the first zipzap #. 

Really? You identified it? That makes me feel good inside... Any idea when I will receive the funds? Thanks again URSAY!

[mike.rizzy]

Gave you a push on zipzap acct. # 524193562!  

Can I have a push on acct number 9 8 9 1 0 7 7 4 3.

I was buying a plasma tv on bitcoinstore.  sucks, i never had problems with your company in the past, and the day i invest in a fairly large sum on btc, i have problems.  My information isn't even showing on blockchain.info, but it's shows complete via zipzap and bitinstant.

i heard this was the forum in which i can speak to god personally.. Please help me out good sir.

Quote ID   8a430fbe-6895-4a34-8848-ab3e79b7f5cf
Event ID   c04c80b3-db66-440b-b6f7-3d65fe772055
Destination account   1CX5oh6L2m34AbnnPPLaA8rZHN81C9HEbj


If it wasn't such a large amount of money, i wouldn't bother..  now btc's are going up, and i'm losing out if they drop again

Looks like you have these funds already.

https://blockchain.info/address/1CX5oh6L2m34AbnnPPLaA8rZHN81C9HEbj

thanks, whatever you did...  seriously, i was about to jump out my window head first.  I can't take one more second of my whistling tube t.v.  

i see btc increased by 15 since the long wait too, i'll give you some extra tip coins, whats ur address..

[URSAY]

URSAY, have those Gox codes begun to go out yet?
Are they going out in order of when the order was placed?

Please identify yourself by email as that's how we have logged these issues.  I can let you know your status once you provide this info.

Hello URSAY, I never received an email regarding this (requesting my Mt. Gox. account info). I never logged my issue on https://www.bitinstant.com/contact but I was on the 4/6 list AND you confirmed I was on the Mt. Gox coupon code list yesterday, please advise.

email?

either andrewb123456789@gmail.com or redacted@gmail.com; I have given you both at some point not sure which one is on your list you not specify when I asked. Thank you.

I am showing we pushed your order last night.  Have you tried checking your Gox acct. for funds?

I just checked my Mt. Gox account and I am showing 0 BTC and 0 USD still.

Can you confirm what email was on the list so I can reference that for future reference.

Thank you.

Please allow 24 hours for your deposit to make it thru the queue.  Thanks.  

Hello URSAY, it has been over 24 hours and I still have nothing in my Mt. Gox account, can you please check the status of this. I would love to get my money ASAP as BTC price approaches a low. Thanks

It really helps me when you provide order info.  

Okay:

OrderID: 58d56464-08cf-48f5-b7fb-174d1f35bd6b
EventID: 975b119a-5704-4680-b92c-23ca1d6c1c9a
DestAccount: M61221123X
QuoteID: 00453453-3f36-4915-b868-a3a9bd468f5d
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1365033362.7
FundsSent: $480.05 USD

email address on your Mt Gox coupon list: andrewbritt@gmail.com

Price execution issue?

No, as you will see in the quoted thread, I have yet to receive any money at all; I am still waiting on 480 USD to hit my Mt. Gox account. You said my order was 'pushed' Sunday night and it may take 24 hours, but it has been 24+ hours since then, and nearly 300 hours total. Thank you.

I am showing that your coupon was redeemed.  Did you not redeem it?

Well, that must have happened when it was inadvertently posted in public (which has been a known issue with this case from day one). This is the first indication I've gotten that the code may have in fact worked originally.

You have assured us that those of us in said situation will be taken care of, see this post here:

https://bitcointalk.org/index.php?topic=128314.msg1749530#msg1749530

Thank you.

These types of issues take an extra amount of time to resolve.  I will make a note that you posted your coupon in public and it was redeemed by someone.  Hopefully we can help reverse this.  

I understand it takes time to figure out what happened with the intial code, etc., but I would really appreciate a new code that works while you do whatever you have to do on the back end. I've already missed the opportunity to sell my BTC at a very high price, and I am also now missing a low BTC price. Time is of the essence here (and has been for the last 12 days....) and the name of your company is bitINSTANT. I have been EXCEEDINGLY patient, please help get this resolved sooner rather than later. Thank you.

Also, there should absolutely not be any 'HOPEFULLY' involved here, you have already assured me I will be taken care of, it should just be a matter of time, and hopefully not much more of it.

I'm sorry but I am only a CS rep and I have no direct access to any funds. 

I understand and I realize you have no direct power over this, but it is not acceptable for BitInstant's processes to not provide for a solution such as this, as opposed to just keeping me in limbo when what you are doing on your back end will not effect me either way -- I am owed 480 dollars -- which you have assured me BitInstant will honor given this EXACT situation -- regardless of whatever else happens with your investigation. Thank you and I appreciate your help with this.

I would agree that this is not completely acceptable but I would like to assure you that we are doing our best to clean up all support issues.  We hope to have ALL support reps on the same software solution sometime this week which will help clean up some of the unresolved issues and better organize ALL issues so we can communicate with you better.

[Cogine]

OrderID: a8cb3b5c-45fb-4c76-b1b6-127e40dea270

Day12 with no money or information if they have the ability to even send it to me.

The API Barfed because it was being worked to hard
 - However it was stated that my order went thru successfully
 - Have sent a copy of my MTGOX account funding activity to show that the deposit was never processed
 - Have yet to see anyone say that they have received their money on this forum if it was stated that their order went thru but they never received the money.

Manually pushed on 4/8 and again just now!  Thanks! 

Nope, nothing here
All info again I guess

ZipZap - 524-193-562 - OrderID: a8cb3b5c-45fb-4c76-b1b6-127e40dea270
API Barfed - Did not receive Funds

ZipZap - 920-446-697 - OrderID: 19274754-2e2f-4a74-8cbe-64fc139f698a
API Worked fine and did receive Funds

Gave you a push on zipzap acct. # 524193562! 

Ok, since nothing has gone thru yet can we try the other ZipZap Account
Since there is nothing in my GOX account that says which ZipZap went thru.
I was assuming that ZipZap - 524-193-562 - OrderID: a8cb3b5c-45fb-4c76-b1b6-127e40dea270 this was the right one

It could be that
ZipZap - 920-446-697 - OrderID: 19274754-2e2f-4a74-8cbe-64fc139f698a was the bad one. Or that I have the order ID backwards with the ZipZap Accounts.
So could you trying pushing thru
ZipZap - 920-446-697 - OrderID: 19274754-2e2f-4a74-8cbe-64fc139f698a
And then it could be
ZipZap 524-193-562 OrderID: 19274754-2e2f-4a74-8cbe-64fc139f698a
Or
ZipZap - 920-446-697 OrderID: a8cb3b5c-45fb-4c76-b1b6-127e40dea270
Just trying to think of anything that may work at this point.

[URSAY]

Looks like it's the first zipzap #. 

Really? You identified it? That makes me feel good inside... Any idea when I will receive the funds? Thanks again URSAY!

Realistically I can't provide any ETAs but we are working very hard to catch up with customer issues.  We hope to finally have ALL CS reps on the same support software sometime THIS week which should help speed things up.

[URSAY]

Gave you a push on zipzap acct. # 524193562!  

Can I have a push on acct number 9 8 9 1 0 7 7 4 3.

I was buying a plasma tv on bitcoinstore.  sucks, i never had problems with your company in the past, and the day i invest in a fairly large sum on btc, i have problems.  My information isn't even showing on blockchain.info, but it's shows complete via zipzap and bitinstant.

i heard this was the forum in which i can speak to god personally.. Please help me out good sir.

Quote ID   8a430fbe-6895-4a34-8848-ab3e79b7f5cf
Event ID   c04c80b3-db66-440b-b6f7-3d65fe772055
Destination account   1CX5oh6L2m34AbnnPPLaA8rZHN81C9HEbj


If it wasn't such a large amount of money, i wouldn't bother..  now btc's are going up, and i'm losing out if they drop again

Looks like you have these funds already.

https://blockchain.info/address/1CX5oh6L2m34AbnnPPLaA8rZHN81C9HEbj

thanks, whatever you did...  seriously, i was about to jump out my window head first.  I can't take one more second of my whistling tube t.v.  

i see btc increased by 15 since the long wait too, i'll give you some extra tip coins, whats ur address..

I'm going to use all funds that users give me here to reward other forum users who can help me inform of our correct processes and just generally help out.  Thanks. 

179B472PLVeqf4g66D4VWzS4VGUHXqa1B3

[URSAY]

OrderID: a8cb3b5c-45fb-4c76-b1b6-127e40dea270

Day12 with no money or information if they have the ability to even send it to me.

The API Barfed because it was being worked to hard
 - However it was stated that my order went thru successfully
 - Have sent a copy of my MTGOX account funding activity to show that the deposit was never processed
 - Have yet to see anyone say that they have received their money on this forum if it was stated that their order went thru but they never received the money.

Manually pushed on 4/8 and again just now!  Thanks! 

Nope, nothing here
All info again I guess

ZipZap - 524-193-562 - OrderID: a8cb3b5c-45fb-4c76-b1b6-127e40dea270
API Barfed - Did not receive Funds

ZipZap - 920-446-697 - OrderID: 19274754-2e2f-4a74-8cbe-64fc139f698a
API Worked fine and did receive Funds

Gave you a push on zipzap acct. # 524193562! 

Ok, since nothing has gone thru yet can we try the other ZipZap Account
Since there is nothing in my GOX account that says which ZipZap went thru.
I was assuming that ZipZap - 524-193-562 - OrderID: a8cb3b5c-45fb-4c76-b1b6-127e40dea270 this was the right one

It could be that
ZipZap - 920-446-697 - OrderID: 19274754-2e2f-4a74-8cbe-64fc139f698a was the bad one. Or that I have the order ID backwards with the ZipZap Accounts.
So could you trying pushing thru
ZipZap - 920-446-697 - OrderID: 19274754-2e2f-4a74-8cbe-64fc139f698a
And then it could be
ZipZap 524-193-562 OrderID: 19274754-2e2f-4a74-8cbe-64fc139f698a
Or
ZipZap - 920-446-697 OrderID: a8cb3b5c-45fb-4c76-b1b6-127e40dea270
Just trying to think of anything that may work at this point.

I'm confused.  Do you have multiple orders that you need resolved or are you trying to guess which orders have failed and which have been successful?  Thanks.

[Cogine]

OrderID: a8cb3b5c-45fb-4c76-b1b6-127e40dea270

Day12 with no money or information if they have the ability to even send it to me.

The API Barfed because it was being worked to hard
 - However it was stated that my order went thru successfully
 - Have sent a copy of my MTGOX account funding activity to show that the deposit was never processed
 - Have yet to see anyone say that they have received their money on this forum if it was stated that their order went thru but they never received the money.

Manually pushed on 4/8 and again just now!  Thanks! 

Nope, nothing here
All info again I guess

ZipZap - 524-193-562 - OrderID: a8cb3b5c-45fb-4c76-b1b6-127e40dea270
API Barfed - Did not receive Funds

ZipZap - 920-446-697 - OrderID: 19274754-2e2f-4a74-8cbe-64fc139f698a
API Worked fine and did receive Funds

Gave you a push on zipzap acct. # 524193562! 

Ok, since nothing has gone thru yet can we try the other ZipZap Account
Since there is nothing in my GOX account that says which ZipZap went thru.
I was assuming that ZipZap - 524-193-562 - OrderID: a8cb3b5c-45fb-4c76-b1b6-127e40dea270 this was the right one

It could be that
ZipZap - 920-446-697 - OrderID: 19274754-2e2f-4a74-8cbe-64fc139f698a was the bad one. Or that I have the order ID backwards with the ZipZap Accounts.
So could you trying pushing thru
ZipZap - 920-446-697 - OrderID: 19274754-2e2f-4a74-8cbe-64fc139f698a
And then it could be
ZipZap 524-193-562 OrderID: 19274754-2e2f-4a74-8cbe-64fc139f698a
Or
ZipZap - 920-446-697 OrderID: a8cb3b5c-45fb-4c76-b1b6-127e40dea270
Just trying to think of anything that may work at this point.

I'm confused.  Do you have multiple orders that you need resolved or are you trying to guess which orders have failed and which have been successful?  Thanks.

I am trying to guess at this point.
The emails I received when the orders were processed did not pair the ZipZap Account number with the Order ID from BitInstant.
So the only thing I can think at this point is that either
ZipZap 920-446-697  - OrderID: 19274754-2e2f-4a74-8cbe-64fc139f698a
Is the order that did not go thru, or I have the incorrect ZipZap Account number with the incorrect OrderID
So that would flip the order IDs with the ZipZap Account Numbers.
ZipZap - 524-193-562 -OrderID: 19274754-2e2f-4a74-8cbe-64fc139f698a
ZipZap - 920-446-697 - OrderID: a8cb3b5c-45fb-4c76-b1b6-127e40dea270
Like I said, just trying anything at this point since all information was not paired together, and I processed both orders at the same time at the moneygram retailer.

[URSAY]

rstephe / mwp / Vict0ar / mroth7684

You should see a resolution today on your price execution issues.  

[URSAY]

OrderID: a8cb3b5c-45fb-4c76-b1b6-127e40dea270

Day12 with no money or information if they have the ability to even send it to me.

The API Barfed because it was being worked to hard
 - However it was stated that my order went thru successfully
 - Have sent a copy of my MTGOX account funding activity to show that the deposit was never processed
 - Have yet to see anyone say that they have received their money on this forum if it was stated that their order went thru but they never received the money.

Manually pushed on 4/8 and again just now!  Thanks! 

Nope, nothing here
All info again I guess

ZipZap - 524-193-562 - OrderID: a8cb3b5c-45fb-4c76-b1b6-127e40dea270
API Barfed - Did not receive Funds

ZipZap - 920-446-697 - OrderID: 19274754-2e2f-4a74-8cbe-64fc139f698a
API Worked fine and did receive Funds

Gave you a push on zipzap acct. # 524193562! 

Ok, since nothing has gone thru yet can we try the other ZipZap Account
Since there is nothing in my GOX account that says which ZipZap went thru.
I was assuming that ZipZap - 524-193-562 - OrderID: a8cb3b5c-45fb-4c76-b1b6-127e40dea270 this was the right one

It could be that
ZipZap - 920-446-697 - OrderID: 19274754-2e2f-4a74-8cbe-64fc139f698a was the bad one. Or that I have the order ID backwards with the ZipZap Accounts.
So could you trying pushing thru
ZipZap - 920-446-697 - OrderID: 19274754-2e2f-4a74-8cbe-64fc139f698a
And then it could be
ZipZap 524-193-562 OrderID: 19274754-2e2f-4a74-8cbe-64fc139f698a
Or
ZipZap - 920-446-697 OrderID: a8cb3b5c-45fb-4c76-b1b6-127e40dea270
Just trying to think of anything that may work at this point.

I'm confused.  Do you have multiple orders that you need resolved or are you trying to guess which orders have failed and which have been successful?  Thanks.

I am trying to guess at this point.
The emails I received when the orders were processed did not pair the ZipZap Account number with the Order ID from BitInstant.
So the only thing I can think at this point is that either
ZipZap 920-446-697  - OrderID: 19274754-2e2f-4a74-8cbe-64fc139f698a
Is the order that did not go thru, or I have the incorrect ZipZap Account number with the incorrect OrderID
So that would flip the order IDs with the ZipZap Account Numbers.
ZipZap - 524-193-562 -OrderID: 19274754-2e2f-4a74-8cbe-64fc139f698a
ZipZap - 920-446-697 - OrderID: a8cb3b5c-45fb-4c76-b1b6-127e40dea270
Like I said, just trying anything at this point since all information was not paired together, and I processed both orders at the same time at the moneygram retailer.

I've looked up 2 of the zipzap acct. #s you provided and they both appear to be executed.  PLEASE keep all your order info guys.  When we have to chase orders without all info it can take a LOT of time.

Let's start all over.  How many orders do you have that are in question?  Can you lay out your orders in question very clearly?  Provide and order ID with zipzap acct. # on each.  No other info is required.  Please leave a space between orders that you are inquiring about so I can clearly see your multiple orders and which info goes with which order.  Thanks for your help.

[chatran]

Hello i did payment from Brasil to mtgox with Bitinstant. Here is my confirmation code:

167246

I did to transfer for mtgox account: M47400850X

But still no founds !!

Can you help me URSAY?

Do you have an order or quote ID #?  zipzap acct. #?

no... just have this. that is my confirmation of payment. i did by boleto from brasil:

"Recebemos o pagamento do seu pedido no estabelecimento ZipZap Inc com o código 167246 no valor de R$ 105,90. O pagamento foi confirmado em 12/04/2013 às 08:38.

Obrigado por usar EBANX, a forma prática e segura de efetuar pagamentos online.

Atenciosamente,
Equipe EBANX
www.ebanx.com"

Thats it.

[Cogine]

OrderID: a8cb3b5c-45fb-4c76-b1b6-127e40dea270

Day12 with no money or information if they have the ability to even send it to me.

The API Barfed because it was being worked to hard
 - However it was stated that my order went thru successfully
 - Have sent a copy of my MTGOX account funding activity to show that the deposit was never processed
 - Have yet to see anyone say that they have received their money on this forum if it was stated that their order went thru but they never received the money.

Manually pushed on 4/8 and again just now!  Thanks! 

Nope, nothing here
All info again I guess

ZipZap - 524-193-562 - OrderID: a8cb3b5c-45fb-4c76-b1b6-127e40dea270
API Barfed - Did not receive Funds

ZipZap - 920-446-697 - OrderID: 19274754-2e2f-4a74-8cbe-64fc139f698a
API Worked fine and did receive Funds

Gave you a push on zipzap acct. # 524193562! 

Ok, since nothing has gone thru yet can we try the other ZipZap Account
Since there is nothing in my GOX account that says which ZipZap went thru.
I was assuming that ZipZap - 524-193-562 - OrderID: a8cb3b5c-45fb-4c76-b1b6-127e40dea270 this was the right one

It could be that
ZipZap - 920-446-697 - OrderID: 19274754-2e2f-4a74-8cbe-64fc139f698a was the bad one. Or that I have the order ID backwards with the ZipZap Accounts.
So could you trying pushing thru
ZipZap - 920-446-697 - OrderID: 19274754-2e2f-4a74-8cbe-64fc139f698a
And then it could be
ZipZap 524-193-562 OrderID: 19274754-2e2f-4a74-8cbe-64fc139f698a
Or
ZipZap - 920-446-697 OrderID: a8cb3b5c-45fb-4c76-b1b6-127e40dea270
Just trying to think of anything that may work at this point.

I'm confused.  Do you have multiple orders that you need resolved or are you trying to guess which orders have failed and which have been successful?  Thanks.

I am trying to guess at this point.
The emails I received when the orders were processed did not pair the ZipZap Account number with the Order ID from BitInstant.
So the only thing I can think at this point is that either
ZipZap 920-446-697  - OrderID: 19274754-2e2f-4a74-8cbe-64fc139f698a
Is the order that did not go thru, or I have the incorrect ZipZap Account number with the incorrect OrderID
So that would flip the order IDs with the ZipZap Account Numbers.
ZipZap - 524-193-562 -OrderID: 19274754-2e2f-4a74-8cbe-64fc139f698a
ZipZap - 920-446-697 - OrderID: a8cb3b5c-45fb-4c76-b1b6-127e40dea270
Like I said, just trying anything at this point since all information was not paired together, and I processed both orders at the same time at the moneygram retailer.

I've looked up 2 of the zipzap acct. #s you provided and they both appear to be executed.  PLEASE keep all your order info guys.  When we have to chase orders without all info it can take a LOT of time.

Let's start all over.  How many orders do you have that are in question?  Can you lay out your orders in question very clearly?  Provide and order ID with zipzap acct. # on each.  No other info is required.  Please leave a space between orders that you are inquiring about so I can clearly see your multiple orders and which info goes with which order.  Thanks for your help.

Ok - Did two orders, one made it and one did not.
Processed the first at 2:48PM CST - Received an email at 2:49PM
ZipZap Acct - 920446697 OrderID - 19274754-2e2f-4a74-8cbe-64fc139f698a
No Time Stamp in GOX Account for Funding

Processed the second at 3:41PM CST - Received an email at 3:42PM
ZipZap Acct - 524193562 - OrderID - a8cb3b5c-45fb-4c76-b1b6-127e40dea270
There Does Appear to be a TimeStamp for this order
2013/04/03 21:42:05    Deposit       $480.05000    $480.53100
Transfer from bitinstant: BitInstant transfer

[URSAY]

Hello i did payment from Brasil to mtgox with Bitinstant. Here is my confirmation code:

167246

I did to transfer for mtgox account: M47400850X

But still no founds !!

Can you help me URSAY?

Do you have an order or quote ID #?  zipzap acct. #?

no... just have this. that is my confirmation of payment. i did by boleto from brasil:

"Recebemos o pagamento do seu pedido no estabelecimento ZipZap Inc com o código 167246 no valor de R$ 105,90. O pagamento foi confirmado em 12/04/2013 às 08:38.

Obrigado por usar EBANX, a forma prática e segura de efetuar pagamentos online.

Atenciosamente,
Equipe EBANX
www.ebanx.com"

Thats it.

Can you go back in your browser history to find your order or quote ID #s?

[URSAY]

OrderID: a8cb3b5c-45fb-4c76-b1b6-127e40dea270

Day12 with no money or information if they have the ability to even send it to me.

The API Barfed because it was being worked to hard
 - However it was stated that my order went thru successfully
 - Have sent a copy of my MTGOX account funding activity to show that the deposit was never processed
 - Have yet to see anyone say that they have received their money on this forum if it was stated that their order went thru but they never received the money.

Manually pushed on 4/8 and again just now!  Thanks! 

Nope, nothing here
All info again I guess

ZipZap - 524-193-562 - OrderID: a8cb3b5c-45fb-4c76-b1b6-127e40dea270
API Barfed - Did not receive Funds

ZipZap - 920-446-697 - OrderID: 19274754-2e2f-4a74-8cbe-64fc139f698a
API Worked fine and did receive Funds

Gave you a push on zipzap acct. # 524193562! 

Ok, since nothing has gone thru yet can we try the other ZipZap Account
Since there is nothing in my GOX account that says which ZipZap went thru.
I was assuming that ZipZap - 524-193-562 - OrderID: a8cb3b5c-45fb-4c76-b1b6-127e40dea270 this was the right one

It could be that
ZipZap - 920-446-697 - OrderID: 19274754-2e2f-4a74-8cbe-64fc139f698a was the bad one. Or that I have the order ID backwards with the ZipZap Accounts.
So could you trying pushing thru
ZipZap - 920-446-697 - OrderID: 19274754-2e2f-4a74-8cbe-64fc139f698a
And then it could be
ZipZap 524-193-562 OrderID: 19274754-2e2f-4a74-8cbe-64fc139f698a
Or
ZipZap - 920-446-697 OrderID: a8cb3b5c-45fb-4c76-b1b6-127e40dea270
Just trying to think of anything that may work at this point.

I'm confused.  Do you have multiple orders that you need resolved or are you trying to guess which orders have failed and which have been successful?  Thanks.

I am trying to guess at this point.
The emails I received when the orders were processed did not pair the ZipZap Account number with the Order ID from BitInstant.
So the only thing I can think at this point is that either
ZipZap 920-446-697  - OrderID: 19274754-2e2f-4a74-8cbe-64fc139f698a
Is the order that did not go thru, or I have the incorrect ZipZap Account number with the incorrect OrderID
So that would flip the order IDs with the ZipZap Account Numbers.
ZipZap - 524-193-562 -OrderID: 19274754-2e2f-4a74-8cbe-64fc139f698a
ZipZap - 920-446-697 - OrderID: a8cb3b5c-45fb-4c76-b1b6-127e40dea270
Like I said, just trying anything at this point since all information was not paired together, and I processed both orders at the same time at the moneygram retailer.

I've looked up 2 of the zipzap acct. #s you provided and they both appear to be executed.  PLEASE keep all your order info guys.  When we have to chase orders without all info it can take a LOT of time.

Let's start all over.  How many orders do you have that are in question?  Can you lay out your orders in question very clearly?  Provide and order ID with zipzap acct. # on each.  No other info is required.  Please leave a space between orders that you are inquiring about so I can clearly see your multiple orders and which info goes with which order.  Thanks for your help.

Ok - Did two orders, one made it and one did not.
Processed the first at 2:48PM CST - Received an email at 2:49PM
ZipZap Acct - 920446697 OrderID - 19274754-2e2f-4a74-8cbe-64fc139f698a
No Time Stamp in GOX Account for Funding

Processed the second at 3:41PM CST - Received an email at 3:42PM
ZipZap Acct - 524193562 - OrderID - a8cb3b5c-45fb-4c76-b1b6-127e40dea270
There Does Appear to be a TimeStamp for this order
2013/04/03 21:42:05    Deposit       $480.05000    $480.53100
Transfer from bitinstant: BitInstant transfer

Thanks for helping me understand. 

Looks like the first order had a Gox coupon issued due to you using the old Gox acct. #.  Did you try the coupon?  What were the results?

The second order appears to have executed.