Official Newbie BitInstant Support Thread (Active Customer Support)

[skyhenge]

hi charlie,

my deposit - was sent to the wrong mtgox acct number as per the email i got the same day.

order id is a4c81489-5c9b-43bb-8556-7232450475f8

they need to add another 3 between the other two threes on my mtgox acct number to correct it

thanks!

edit - i might add that i copied and pasted the acct number directly from my mtgox acct page - definitely not my typo error on the order

[URSAY]

Just wanted to inform you that I filed a complaint with the Better business bureau of New York a day or two ago and they are awaiting a response from bitinstant.  If you wish to come to a resolution without their intervention, be my guest. 

I encourage everyone else in this thread to do the same.


http://www.bbb.org/

I actually had pushed your order just yesterday.  I'm sorry that you are unsatisfied with my help.  We are still looking into your issue.  Please be patient.

[URSAY]

hi charlie,

my deposit - was sent to the wrong mtgox acct number as per the email i got the same day.

order id is a4c81489-5c9b-43bb-8556-7232450475f8

they need to add another 3 between the other two threes on my mtgox acct number to correct it

thanks!

Have you filed a support ticket thru our main channel?

bitinstant.com/contact

What is your Gox MX acct. #?

[chatran]

Hello i did payment from Brasil to mtgox with Bitinstant. Here is my confirmation code:

167246

I did to transfer for mtgox account: M47400850X

But still no founds !!

Can you help me URSAY?

Do you have an order or quote ID #?  zipzap acct. #?

no... just have this. that is my confirmation of payment. i did by boleto from brasil:

"Recebemos o pagamento do seu pedido no estabelecimento ZipZap Inc com o código 167246 no valor de R$ 105,90. O pagamento foi confirmado em 12/04/2013 às 08:38.

Obrigado por usar EBANX, a forma prática e segura de efetuar pagamentos online.

Atenciosamente,
Equipe EBANX
www.ebanx.com"

Thats it.

Can you go back in your browser history to find your order or quote ID #s?

OK I FIND !!!

Quote ID   160c32a0-15ee-459e-8c3a-ac28a8c98de6
Event ID   b1472fea-9d0c-4199-8243-24fb7a3e229d
Quote valid until   Thu Apr 11 14:32:36 2013
Fees (Not inclusive of ZipZap)   3.99%%
Amount you need to pay   $50.0 USD
Amount you will receive   $48.005 USD
Expected delivery time(HH:MM:SS)   0:30:00
Guaranteed delivery time (HH:MM:SS)   1 day, 0:00:00
Destination exchange   MtGox

Are you able to find your zipzap acct. #?

Account #
778 829 879

Amount BRL
R$103,03

Manually pushed your order thru.  Please allow up to 24 hours for delivery.  Thanks!

wow great !! its on my account !! thanks. solved my problem.

[URSAY]

Hello i did payment from Brasil to mtgox with Bitinstant. Here is my confirmation code:

167246

I did to transfer for mtgox account: M47400850X

But still no founds !!

Can you help me URSAY?

Do you have an order or quote ID #?  zipzap acct. #?

no... just have this. that is my confirmation of payment. i did by boleto from brasil:

"Recebemos o pagamento do seu pedido no estabelecimento ZipZap Inc com o código 167246 no valor de R$ 105,90. O pagamento foi confirmado em 12/04/2013 às 08:38.

Obrigado por usar EBANX, a forma prática e segura de efetuar pagamentos online.

Atenciosamente,
Equipe EBANX
www.ebanx.com"

Thats it.

Can you go back in your browser history to find your order or quote ID #s?

OK I FIND !!!

Quote ID   160c32a0-15ee-459e-8c3a-ac28a8c98de6
Event ID   b1472fea-9d0c-4199-8243-24fb7a3e229d
Quote valid until   Thu Apr 11 14:32:36 2013
Fees (Not inclusive of ZipZap)   3.99%%
Amount you need to pay   $50.0 USD
Amount you will receive   $48.005 USD
Expected delivery time(HH:MM:SS)   0:30:00
Guaranteed delivery time (HH:MM:SS)   1 day, 0:00:00
Destination exchange   MtGox

Are you able to find your zipzap acct. #?

Account #
778 829 879

Amount BRL
R$103,03

Manually pushed your order thru.  Please allow up to 24 hours for delivery.  Thanks!

wow great !! its on my account !! thanks. solved my problem.

Great to hear! 

[cassiolandim]

It's been 12 days... Still NO refunded... lame support!

[skyhenge]

hi charlie,

my deposit - was sent to the wrong mtgox acct number as per the email i got the same day.

order id is a4c81489-5c9b-43bb-8556-7232450475f8

they need to add another 3 between the other two threes on my mtgox acct number to correct it

thanks!

Have you filed a support ticket thru our main channel?

bitinstant.com/contact

What is your Gox MX acct. #?

yes, i did file the online form the same day..

M03338532X is the proper number for me - the account my deposit was evidently sent to was M0338532X

thanks for your prompt response!   

[URSAY]

It's been 12 days... Still NO refunded... lame support!

No order info?  Can't try to help. 

[URSAY]

hi charlie,

my deposit - was sent to the wrong mtgox acct number as per the email i got the same day.

order id is a4c81489-5c9b-43bb-8556-7232450475f8

they need to add another 3 between the other two threes on my mtgox acct number to correct it

thanks!

Have you filed a support ticket thru our main channel?

bitinstant.com/contact

What is your Gox MX acct. #?

yes, i did file the online form the same day..

M03338532X is the proper number for me - the account my deposit was evidently sent to was M0338532X

thanks for your prompt response!

I've logged your info in addition to your support request thru bitinstant.com/contact.  Thanks for your patience while we try to resolve your issue. 

[skyhenge]

hi charlie,

my deposit - was sent to the wrong mtgox acct number as per the email i got the same day.

order id is a4c81489-5c9b-43bb-8556-7232450475f8

they need to add another 3 between the other two threes on my mtgox acct number to correct it

thanks!

Have you filed a support ticket thru our main channel?

bitinstant.com/contact

What is your Gox MX acct. #?

yes, i did file the online form the same day..

M03338532X is the proper number for me - the account my deposit was evidently sent to was M0338532X

thanks for your prompt response!

I've logged your info in addition to your support request thru bitinstant.com/contact.  Thanks for your patience while we try to resolve your issue. 

thank you URSAY,

I was feeling frustrated at the lack of response from the support system on the website. 

approx how long should i expect it to take from now? 

[URSAY]

hi charlie,

my deposit - was sent to the wrong mtgox acct number as per the email i got the same day.

order id is a4c81489-5c9b-43bb-8556-7232450475f8

they need to add another 3 between the other two threes on my mtgox acct number to correct it

thanks!

Have you filed a support ticket thru our main channel?

bitinstant.com/contact

What is your Gox MX acct. #?

yes, i did file the online form the same day..

M03338532X is the proper number for me - the account my deposit was evidently sent to was M0338532X

thanks for your prompt response!

I've logged your info in addition to your support request thru bitinstant.com/contact.  Thanks for your patience while we try to resolve your issue. 

thank you URSAY,

I was feeling frustrated at the lack of response from the support system on the website. 

approx how long should i expect it to take from now? 

I understand people's frustrations and we are working very hard to clean up our support system.  Unfortunately I can't provide any realistic ETAs with the current back log.  Thanks for your patience.

[cassiolandim]

It's been 12 days... Still NO refunded... lame support!

No order info?  Can't try to help.  

You already have all my info since 04/10.

[URSAY]

It's been 12 days... Still NO refunded... lame support!

No order info?  Can't try to help.  

You already have all my info since 04/10.

We are in the middle of switching all CS reps to new support software which will better serve you.  In the meantime we are working to stay as organized as possible.

I am showing your issue as [RESOLVED].  Is that not the case?

[skyhenge]

hi charlie,

my deposit - was sent to the wrong mtgox acct number as per the email i got the same day.

order id is a4c81489-5c9b-43bb-8556-7232450475f8

they need to add another 3 between the other two threes on my mtgox acct number to correct it

thanks!

Have you filed a support ticket thru our main channel?

bitinstant.com/contact

What is your Gox MX acct. #?

yes, i did file the online form the same day..

M03338532X is the proper number for me - the account my deposit was evidently sent to was M0338532X

thanks for your prompt response!

I've logged your info in addition to your support request thru bitinstant.com/contact.  Thanks for your patience while we try to resolve your issue. 

thank you URSAY,

I was feeling frustrated at the lack of response from the support system on the website. 

approx how long should i expect it to take from now? 

I understand people's frustrations and we are working very hard to clean up our support system.  Unfortunately I can't provide any realistic ETAs with the current back log.  Thanks for your patience.

will i just notice my funds appear in my mtgox account then?

how long is it reasonable to wait to further contact you regarding this matter should it not be resolved, by, say, tomorrow?

 

[cassiolandim]

It's been 12 days... Still NO refunded... lame support!

No order info?  Can't try to help.  

You already have all my info since 04/10.

We are in the middle of switching all CS reps to new support software which will better serve you.  In the meantime we are working to stay as organized as possible.

I am showing your issue as [RESOLVED].  Is that not the case?

No. That's not the case, my issue was not resolved. Still waiting for refund.

[URSAY]

hi charlie,

my deposit - was sent to the wrong mtgox acct number as per the email i got the same day.

order id is a4c81489-5c9b-43bb-8556-7232450475f8

they need to add another 3 between the other two threes on my mtgox acct number to correct it

thanks!

Have you filed a support ticket thru our main channel?

bitinstant.com/contact

What is your Gox MX acct. #?

yes, i did file the online form the same day..

M03338532X is the proper number for me - the account my deposit was evidently sent to was M0338532X

thanks for your prompt response!

I've logged your info in addition to your support request thru bitinstant.com/contact.  Thanks for your patience while we try to resolve your issue. 

thank you URSAY,

I was feeling frustrated at the lack of response from the support system on the website. 

approx how long should i expect it to take from now? 

I understand people's frustrations and we are working very hard to clean up our support system.  Unfortunately I can't provide any realistic ETAs with the current back log.  Thanks for your patience.

will i just notice my funds appear in my mtgox account then?

how long is it reasonable to wait to further contact you regarding this matter should it not be resolved, by, say, tomorrow?

 

This is a very difficult question for me to answer as I cannot speak for the many CS reps that are working on your issue.  Sorry.

[URSAY]

It's been 12 days... Still NO refunded... lame support!

No order info?  Can't try to help.  

You already have all my info since 04/10.

We are in the middle of switching all CS reps to new support software which will better serve you.  In the meantime we are working to stay as organized as possible.

I am showing your issue as [RESOLVED].  Is that not the case?

No. That's not the case, my issue was not resolved. Still waiting for refund.

Can you tell me more about your issue and what the problem is?  Thanks.

You were issued a Gox coupon.  Did you try redeeming it?  What was the result?

[cassiolandim]

It's been 12 days... Still NO refunded... lame support!

No order info?  Can't try to help.  

You already have all my info since 04/10.

We are in the middle of switching all CS reps to new support software which will better serve you.  In the meantime we are working to stay as organized as possible.

I am showing your issue as [RESOLVED].  Is that not the case?

No. That's not the case, my issue was not resolved. Still waiting for refund.

Can you tell me more about your issue and what the problem is?  Thanks.

You were issued a Gox coupon.  Did you try redeeming it?  What was the result?

The original gox coupon I received was not valid, I was waiting for a new coupon to be issued but I changed my mind and told Gareth that I want to be refunded. Charlie Shrem emailed Gareth telling him to refund my PayPal account 3 days ago. Gareth still didn't do it.

[URSAY]

It's been 12 days... Still NO refunded... lame support!

No order info?  Can't try to help.  

You already have all my info since 04/10.

We are in the middle of switching all CS reps to new support software which will better serve you.  In the meantime we are working to stay as organized as possible.

I am showing your issue as [RESOLVED].  Is that not the case?

No. That's not the case, my issue was not resolved. Still waiting for refund.

Can you tell me more about your issue and what the problem is?  Thanks.

You were issued a Gox coupon.  Did you try redeeming it?  What was the result?

The original gox coupon I received was not valid, I was waiting for a new coupon to be issued but I changed my mind and told Gareth that I want to be refunded. Charlie Shrem emailed Gareth telling him to refund my PayPal account 3 days ago. Gareth still didn't do it.

Adding additional instructions to your support issue will only further complicate and delay your issue.  What is your email address?  What is your Gox MX acct. #?

[skyhenge]

hi charlie,

my deposit - was sent to the wrong mtgox acct number as per the email i got the same day.

order id is a4c81489-5c9b-43bb-8556-7232450475f8

they need to add another 3 between the other two threes on my mtgox acct number to correct it

thanks!

Have you filed a support ticket thru our main channel?

bitinstant.com/contact

What is your Gox MX acct. #?

yes, i did file the online form the same day..

M03338532X is the proper number for me - the account my deposit was evidently sent to was M0338532X

thanks for your prompt response!

I've logged your info in addition to your support request thru bitinstant.com/contact.  Thanks for your patience while we try to resolve your issue. 

thank you URSAY,

I was feeling frustrated at the lack of response from the support system on the website. 

approx how long should i expect it to take from now? 

I understand people's frustrations and we are working very hard to clean up our support system.  Unfortunately I can't provide any realistic ETAs with the current back log.  Thanks for your patience.

will i just notice my funds appear in my mtgox account then?

how long is it reasonable to wait to further contact you regarding this matter should it not be resolved, by, say, tomorrow?

 

This is a very difficult question for me to answer as I cannot speak for the many CS reps that are working on your issue.  Sorry.

i appreciate you not giving me unrealistic expectations, but it's not confidence-inspiring to not be given even a rough estimate - i don't expect to be given preferential treatment - but i did trust your company with my money - and may want to do so again in the future, should this work out after all...

perhaps "bitinstant" might more aptly be called "in-a-bit"?