Official Newbie BitInstant Support Thread (Active Customer Support)

[uncfan42204]

So if i enter everything in correctly there shouldn't be any problems, it would be instant?

Are you referring to cash to Gox thru Moneygram?  Please use the quote button when responding to posts and PMs so I understand what we are discussing.  Thanks!

Yes cash deposit thru moneygram to my Gox account... will bitinstant hold onto my funds for a week like last time, if i deposit money today will it be in my gox account today!!?

[URSAY]

@URSAY,

Can I have any update to my orders? the transactions is still incomplete and BTCitcoins are not showing up (You din't yet send them).

As said earlier, Ira never responds.

Can you push my order once more? This time to someone else?
Also, please add it to top-priority. That sum is probably the highest here.

PS:
Quote ID's:
eaefb4e7-db15-4749-b7a7-839c95a78ae2
6e5ccd01-2fa1-4872-bdf0-2130310e2d17

Thanks! (I lost my patience, anyways Thanks!)

Everyone's order is considered a "top priority" so we try to be fair by going in order thru your issues in our queue.  You should log your issue thru our main support channel at bitinstant.com/contact

Once you log your issue you will be in the support queue and our team will start trying to find you a solution!  Thanks for your patience! 

[ylwsub68]

Thanks for the quick work on getting the Order ID! Logged.

My money is in my Gox account! You are the best, URSAY. Thanks!

[URSAY]

I was just told by MTGOX that after 24 hours, bitinstant recalls the mtgox codes to their own account, and so the code that was emailed to me did not work. I made a deposit on 4/3/13 and it has still yet to show up. here are my details:
 
OrderID: 9b6b957d-40de-41f6-a17e-8bed5be2ba2c
EventID: cddd62bf-4456-4b48-a1f0-575a01a7c26d

any help would be greatly appreciated as this is 500 dollars i can't afford to lose.

thanks.

Have you logged your issue at our main support channel?

bitinstant.com/contact ?

Yes. I first contacted bitinstant about this 2 days after the transaction was meant to go through, and it has been 2 solid weeks since then. I have sent 2 separate inquiries, one by email, the other through the support channel, and neither has been addressed.

It looks like you may of been issued a Gox coupon.  Did you ever try redeeming it at Gox?

As I wrote in my first post, mtgox said bitinstant recalls them after 24 hours. I have tried it and it does not work. I need another code emailed to me, or I need these funds manually deposited into my mtgox account as they were slated to have been when I made my order over 2 weeks ago.

Great!  Thanks for helping me learn more about your issue so I can try and help resolve it!

I now need your email address, Gox MX acct. #, and order ID # so we can cancel your coupon and reissue your order directly into your Gox acct.  Thanks!

[URSAY]

So if i enter everything in correctly there shouldn't be any problems, it would be instant?

Are you referring to cash to Gox thru Moneygram?  Please use the quote button when responding to posts and PMs so I understand what we are discussing.  Thanks!

Yes cash deposit thru moneygram to my Gox account... will bitinstant hold onto my funds for a week like last time, if i deposit money today will it be in my gox account today!!?

As long as you don't make any errors in the deposit process then it should go thru fairly quickly.  However, Gox has been up and down recently and that is not something under our control.  Either way I would be happy to help you with any problems should you have any. 

[URSAY]

Thanks for the quick work on getting the Order ID! Logged.

My money is in my Gox account! You are the best, URSAY. Thanks!

Great to hear!  Sorry for any delays! 

[akabmikua]

@URSAY,

Can I have any update to my orders? the transactions is still incomplete and BTCitcoins are not showing up (You din't yet send them).

As said earlier, Ira never responds.

Can you push my order once more? This time to someone else?
Also, please add it to top-priority. That sum is probably the highest here.

PS:
Quote ID's:
eaefb4e7-db15-4749-b7a7-839c95a78ae2
6e5ccd01-2fa1-4872-bdf0-2130310e2d17

Thanks! (I lost my patience, anyways Thanks!)

Everyone's order is considered a "top priority" so we try to be fair by going in order thru your issues in our queue.  You should log your issue thru our main support channel at bitinstant.com/contact

Once you log your issue you will be in the support queue and our team will start trying to find you a solution!  Thanks for your patience! 

I have logged the issue to your support channel but NO ONE EVER CONTACTED ME! Specially IRA!!! Even after 2 forwards.

[URSAY]

@URSAY,

Can I have any update to my orders? the transactions is still incomplete and BTCitcoins are not showing up (You din't yet send them).

As said earlier, Ira never responds.

Can you push my order once more? This time to someone else?
Also, please add it to top-priority. That sum is probably the highest here.

PS:
Quote ID's:
eaefb4e7-db15-4749-b7a7-839c95a78ae2
6e5ccd01-2fa1-4872-bdf0-2130310e2d17

Thanks! (I lost my patience, anyways Thanks!)

Everyone's order is considered a "top priority" so we try to be fair by going in order thru your issues in our queue.  You should log your issue thru our main support channel at bitinstant.com/contact

Once you log your issue you will be in the support queue and our team will start trying to find you a solution!  Thanks for your patience! 

I have logged the issue to your support channel but NO ONE EVER CONTACTED ME! Specially IRA!!! Even after 2 forwards.

Did you not receive an automated response which states that your issue is logged and our team is looking into it?  Maybe check your spam folder?  Thanks.

[akabmikua]

@URSAY,

Can I have any update to my orders? the transactions is still incomplete and BTCitcoins are not showing up (You din't yet send them).

As said earlier, Ira never responds.

Can you push my order once more? This time to someone else?
Also, please add it to top-priority. That sum is probably the highest here.

PS:
Quote ID's:
eaefb4e7-db15-4749-b7a7-839c95a78ae2
6e5ccd01-2fa1-4872-bdf0-2130310e2d17

Thanks! (I lost my patience, anyways Thanks!)

Everyone's order is considered a "top priority" so we try to be fair by going in order thru your issues in our queue.  You should log your issue thru our main support channel at bitinstant.com/contact

Once you log your issue you will be in the support queue and our team will start trying to find you a solution!  Thanks for your patience! 

I have logged the issue to your support channel but NO ONE EVER CONTACTED ME! Specially IRA!!! Even after 2 forwards.

Did you not receive an automated response which states that your issue is logged and our team is looking into it?  Maybe check your spam folder?  Thanks.

That is pretty much a "AUTOMATED" response. That does NOT signify anything!

You (or "Seth") forwarded my support request (wufoo one) to ira@coinapult.com for the 2nd time, still he is NOT replying or giving any kind of response.

Thanks! (I lost my patience, anyways Thanks!)

[URSAY]

@URSAY,

Can I have any update to my orders? the transactions is still incomplete and BTCitcoins are not showing up (You din't yet send them).

As said earlier, Ira never responds.

Can you push my order once more? This time to someone else?
Also, please add it to top-priority. That sum is probably the highest here.

PS:
Quote ID's:
eaefb4e7-db15-4749-b7a7-839c95a78ae2
6e5ccd01-2fa1-4872-bdf0-2130310e2d17

Thanks! (I lost my patience, anyways Thanks!)

Everyone's order is considered a "top priority" so we try to be fair by going in order thru your issues in our queue.  You should log your issue thru our main support channel at bitinstant.com/contact

Once you log your issue you will be in the support queue and our team will start trying to find you a solution!  Thanks for your patience! 

I have logged the issue to your support channel but NO ONE EVER CONTACTED ME! Specially IRA!!! Even after 2 forwards.

Did you not receive an automated response which states that your issue is logged and our team is looking into it?  Maybe check your spam folder?  Thanks.

That is pretty much a "AUTOMATED" response. That does NOT signify anything!

You (or "Seth") forwarded my support request (wufoo one) to ira@coinapult.com for the 2nd time, still he is NOT replying or giving any kind of response.

Thanks! (I lost my patience, anyways Thanks!)

The response clarifies that your issue is logged in our queue and it is being worked on.  Thanks for your patience as we get to your issue.

[xxile]

URSAY, will you check on Order ID   641b882c-9c37-4ed0-97ac-2c2db8627565?

Order placed Apr 8.
Email sent to support@bitinstant.com Apr 8.
http://bitinstant.com/contact request sent Apr 15.

As of Apr 18 (10 days since placing order), funds are not yet in my bitcoin wallet nor my verified Dwolla account.

[URSAY]

URSAY, will you check on Order ID   641b882c-9c37-4ed0-97ac-2c2db8627565?

Order placed Apr 8.
Email sent to support@bitinstant.com Apr 8.
http://bitinstant.com/contact request sent Apr 15.

As of Apr 18 (10 days since placing order), funds are not yet in my bitcoin wallet nor my verified Dwolla account.

Just pushed it thru and watched your oder execute. 

[akabmikua]

URSAY, will you check on Order ID   641b882c-9c37-4ed0-97ac-2c2db8627565?

Order placed Apr 8.
Email sent to support@bitinstant.com Apr 8.
http://bitinstant.com/contact request sent Apr 15.

As of Apr 18 (10 days since placing order), funds are not yet in my bitcoin wallet nor my verified Dwolla account.

Just pushed it thru and watched your oder execute. 

Why don't you do this with my orders? -.-

Quote ID's:
eaefb4e7-db15-4749-b7a7-839c95a78ae2
6e5ccd01-2fa1-4872-bdf0-2130310e2d17

[TWSherlock]

I made an order two weeks ago that I got the confirmation email on, yet no funds were deposited. I contacted support and have heard nothing back, particularly frustrating since it was just cash to MTGox, and I've used Bitinstant before with 0 problems. I'd appreciate some help.

Please check:
OrderID: 8bd640ee-8495-404f-9f8f-dd389629e52a
QuoteID: 59628447-feb5-4e51-bed6-a10fff6c99bd

[briang35]

Please help me.  I just deposited all my money to wal-mart doing a moneygram to my bitinstant email and I sent it to the wrong email...  The email I meant to send it to was just made today, and instead of it having .com (domain) at the end like most emails, it has .fr  (france) and I wasn't aware of that.  So I sent it to a non-existant .com email instead of my .fr email. 

I sent a message via the contact us tab on the bitinstant website, but I am worried of how long a response will take, and I really need to get this solved TODAY.  Please and a future thanks

Please be aware that input errors in your order can delay your order.  Please be patient while our customer support team corrects your order and sends it back thru the system.

You are in the support queue as long as you've logged your issue at bitinstant.com/contact

Thanks for your patience.

I appreciated the quick response yesterday, but nothing is happening with my order.  The only email I recieved from you guys is the email confirming my issue.  All that needs to be done is to send my bitcoins to the correct email, it shouldn't take this long.  My event ID is 2b5f7982-dce9-4e61-a664-60d18225c286 but I can't see my order ID on the page just my event and quote ID.
Please get these bitcoins to me in a few hours. 

[URSAY]

URSAY, will you check on Order ID   641b882c-9c37-4ed0-97ac-2c2db8627565?

Order placed Apr 8.
Email sent to support@bitinstant.com Apr 8.
http://bitinstant.com/contact request sent Apr 15.

As of Apr 18 (10 days since placing order), funds are not yet in my bitcoin wallet nor my verified Dwolla account.

Just pushed it thru and watched your oder execute. 

Why don't you do this with my orders? -.-

Quote ID's:
eaefb4e7-db15-4749-b7a7-839c95a78ae2
6e5ccd01-2fa1-4872-bdf0-2130310e2d17

We offer many different services.  Not all orders are the same or have the same resolution.  If I had the technical know how to resolve your issue I would.  Unfortunately I have to escalate your issue for a solution.  Hopefully in the near future I will have a better understanding of your type of situation. 

[URSAY]

I made an order two weeks ago that I got the confirmation email on, yet no funds were deposited. I contacted support and have heard nothing back, particularly frustrating since it was just cash to MTGox, and I've used Bitinstant before with 0 problems. I'd appreciate some help.

Please check:
OrderID: 8bd640ee-8495-404f-9f8f-dd389629e52a
QuoteID: 59628447-feb5-4e51-bed6-a10fff6c99bd

It appears you may of received a Goc coupon.  Have you tried redeeming it?  What was the result?

[TWSherlock]

I made an order two weeks ago that I got the confirmation email on, yet no funds were deposited. I contacted support and have heard nothing back, particularly frustrating since it was just cash to MTGox, and I've used Bitinstant before with 0 problems. I'd appreciate some help.

Please check:
OrderID: 8bd640ee-8495-404f-9f8f-dd389629e52a
QuoteID: 59628447-feb5-4e51-bed6-a10fff6c99bd

It appears you may of received a Goc coupon.  Have you tried redeeming it?  What was the result?

I did not, the email said "We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order" and there was no coupon supplied so far as I can tell. I do appreciate the quick response though.

[URSAY]

Please help me.  I just deposited all my money to wal-mart doing a moneygram to my bitinstant email and I sent it to the wrong email...  The email I meant to send it to was just made today, and instead of it having .com (domain) at the end like most emails, it has .fr  (france) and I wasn't aware of that.  So I sent it to a non-existant .com email instead of my .fr email. 

I sent a message via the contact us tab on the bitinstant website, but I am worried of how long a response will take, and I really need to get this solved TODAY.  Please and a future thanks

Please be aware that input errors in your order can delay your order.  Please be patient while our customer support team corrects your order and sends it back thru the system.

You are in the support queue as long as you've logged your issue at bitinstant.com/contact

Thanks for your patience.

I appreciated the quick response yesterday, but nothing is happening with my order.  The only email I recieved from you guys is the email confirming my issue.  All that needs to be done is to send my bitcoins to the correct email, it shouldn't take this long.  My event ID is 2b5f7982-dce9-4e61-a664-60d18225c286 but I can't see my order ID on the page just my event and quote ID.
Please get these bitcoins to me in a few hours. 

Have you logged your issue thru our main support channel?  bitinstant.com/contact

This puts you directly into our support queue where our support team is able to work on your issue and try to provide you with a solution!  

What's your zipzap acct. #?

[URSAY]

I made an order two weeks ago that I got the confirmation email on, yet no funds were deposited. I contacted support and have heard nothing back, particularly frustrating since it was just cash to MTGox, and I've used Bitinstant before with 0 problems. I'd appreciate some help.

Please check:
OrderID: 8bd640ee-8495-404f-9f8f-dd389629e52a
QuoteID: 59628447-feb5-4e51-bed6-a10fff6c99bd

It appears you may of received a Goc coupon.  Have you tried redeeming it?  What was the result?

I did not, the email said "We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order" and there was no coupon supplied so far as I can tell. I do appreciate the quick response though.

Check that email for an API response.  That is your Gox coupon code.  Try depositing your coupon into Gox and let me know if you find success!