"In order to withdraw funds, all of your previous deposits must have gotten at least 2 confirmations. This usually takes about 10 or 20 minutes. This is to prevent malicious users from creating fraudulent transactions. A small transaction fee of 0.0001 BTC will be deducted."
14 actually
I'm really sorry about the trouble with your withdrawal. It looks like our Bitcoin processor fell behind on some recent transactions for a couple of hours. We are planning an upgrade in the near future which should prevent this from happening again.
Sorry again about this. Everything is now working normally again on the site.