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Author Topic: Swedish ASIC miner company kncminer.com  (Read 3006680 times)
CYPER
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April 25, 2014, 09:20:20 AM
 #32681

I think I have been waiting the longest for my Neptunes refund. Requested on 4th April, so today is exactly 3 weeks. Just wrote to them again to remind them.

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let's have some fun


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April 25, 2014, 12:30:33 PM
 #32682

My condolences to all Frankenjup buyers...but wasn't it to be expected..?
http://forum.kncminer.com/forum/main-category/hardware/36790-got-delivery-of-the-super-jupiters-wtf-knc

!! File Complaints Against KnCMiner NOW !!
..and Thou shalt spread the coin in the name of cryptography for eternity
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April 25, 2014, 12:32:10 PM
 #32683

I think I have been waiting the longest for my Neptunes refund. Requested on 4th April, so today is exactly 3 weeks. Just wrote to them again to remind them.

Im with you- since the 5th.
RenHoek
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April 25, 2014, 12:33:59 PM
 #32684

ouch!

from knc Forum:


Got delivery of the "Super Jupiters" - WTF KnC

Today, 05:29 AM


UPS just delivered two huge parcels from KnC. Opening them I was surprised to find 6 smaller aluminium boxes with 3 ASIC boards and fans on it. When looking through the grills I noticed that some of the big fans were not sitting even straight on the boards and some even had a rubber band around them. Assuming one has to self assemble them, so probably that careless and bad mounting job was done intentionally. I found out that one can remove the white plugs from the bottom and has to open the boxes to remount the fans which might or might not have damages the ASIC boards as they were touching other parts of the board. Extremely disappointed with that bad way of shipping. What happened KnC??

 I continued to unpack and found three controller boards with the beagle bone on it and a bundle of cables. That's it. No case, no box for the controller boards, no MANUAL of how to put it all together. I have to buy today 3 * 1200 W PSU and two ethernet cables (KnC said all cables provided...) and also an ethernet hub. Very disappointed.

 The foam which should hold the fans in place is too short to fill out the box perfectly and seems to have been just squeezes in, no wonder the fans dont sit properly on the boards, not even where they should be but touch other parts. The paste which should help to glue them together is smeared all over the boards. No idea why they put rubber bands around the fans.
 MORE PROBLEMS!!!! Noticed some transistors have fallen off, not properly wielded on the boards!!!!!

 Is there an online manual of how to set up the Super Juniors or does KnC not even care that customers paid 10.000 - 12.000 USD for that crap.

 Or do we get punished by not believing any longer that they will ever ship their Neptunes.

 Bad Job KnC, you really lost it

 As I don't think those Jupiters are safe to turn on even and on every cable there is a warning note that warranty is void if opened, I don't even dare to turn them on especially with parts having broken off the ASIC board. I emailed KnC and will wait for their reply how to solve that situation. Very upset.





Today, 07:21 AM


Having unpacked all 6 boxes, on 5 of them the big massive fans have become loose and damaged the ASIC boards. From another one a huge part even fell out. Have those parts not been even soldered properly??? I was a huge fan of the Jupiter and everything worked smoothly with it. Even when it broke down after a few weeks, KnC asked me to send back the boards and replaced them with new ones.

 Now, I have written to customer support, also to Sam directly and will wait until they reply, sitting on a lot of broken boxes and a big bill for the 3 PSU's and the Ethernet hub I have purchased. I don't dare to plug in those "Super" Juniors as they are definitely not safe to be run and might even burn down my apartment. I am extremely disappointed with KnC and wait how they will handle the refund process. I paid 10.000 USD, waited for months and get a replacement product for the Neptune which is a safety hazard to turn on and falls into pieces on arrival? This is what KnC has become.

 I am waiting for KnC's email to suggest a solution. I definitely won't pay return shipping for 20 kg of hardware garbage. Really shocked


http://forum.kncminer.com/forum/main-category/hardware/36790-got-delivery-of-the-super-jupiters-wtf-knc

Esst mehr Scheisse, millionen Fliegen können nicht irren!  Cool
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jelin1984
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April 25, 2014, 01:27:54 PM
 #32685

What final happen with knc
faetos
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gotta let a coin be a coin


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April 25, 2014, 01:33:02 PM
 #32686

Lawsuit, dude. That's a pile of BS they sent you guys. Avenger pegged this one. I think he looked into Joe's crystal ball for a bit.
murraypaul
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April 25, 2014, 01:48:56 PM
 #32687

It is easy to say lawsuit. The reality of the hassle of dealing with instructing Swedish lawyers to handle your case is something else.

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tzortz
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April 25, 2014, 02:19:15 PM
 #32688

Those parts came off the parcel.

Nice KnC parts.







All is Mine!

1H7LUdfx9AFTMSXPsCBror3RDk57zgnc2R
bobsag3
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April 25, 2014, 02:26:52 PM
 #32689

And just got a reply about my refund:

"Natalie (kncminer)
Apr 25 16:24

Hi,

Your refund will be processed shortly and we hope that it will reach your account successfully this time.
Unfortunately we can not rush up the process.
We are sorry for the inconvenience.


Best regards 
Med vänlig hälsning

Natalie Forslund

Kncminer
www.kncminer.com
Office: +46 8559 253
20"

Just... wow
ElGabo
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April 25, 2014, 02:29:12 PM
 #32690

I'm very very happy about that i refunded all my orders the day after this plan b news.

Received it in 6 or 7 days.....

But guys that is suxx what you get from them...  Cry

" I'm waiting for my punishment, I know it's on my way
  So cut, cut, cut me up and fuck, fuck, fuck me up"
The Avenger
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April 25, 2014, 03:16:05 PM
 #32691

Capacitors and VRM's not soldered properly and falling off?

I'll just bump this comment from last week Wink

You can be almost 1000% certain it's some grade 2 board that didn't pass QA for their datorhall - they are trying to sell their trash to suckers.

The 90 day warranty was a dead giveaway knc were going to ship garbage.

BOOM!

"I am not The Avenger"
1AthxGvreWbkmtTXed6EQfjXMXXdSG7dD6
CYPER
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April 25, 2014, 03:58:42 PM
 #32692

And just got a reply about my refund:

"Natalie (kncminer)
Apr 25 16:24

Hi,

Your refund will be processed shortly and we hope that it will reach your account successfully this time.
Unfortunately we can not rush up the process.
We are sorry for the inconvenience.


Best regards 
Med vänlig hälsning

Natalie Forslund

Kncminer
www.kncminer.com
Office: +46 8559 253
20"

Just... wow

Me too:

Quote
Hello,
It usually takes about 10 business days for finance department to issue refund. 
However, it might take a bit longer in case if finance department is loaded with work. 
Please do not hesitate in contacting us if you have further questions.


Best regards  
Med vänlig hälsning

Natalie Forslund

21 days after my request. Useless as expected.


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NetTime
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April 25, 2014, 05:52:05 PM
 #32693

They're so far beyond redemption but they don't give a fuck since they already printed so much money.
faetos
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April 25, 2014, 05:55:08 PM
 #32694

Sorry for the xpost, but more people are getting the KfC special

http://forum.kncminer.com/forum/main-category/hardware/36889-super-jup-s-arrived-major-issues-knc-we-need-a-public-response-asap

Sad, man. I'm surprised they didn't just piss in the boxes, too. I guess that would've been a bit too obvious.

temen
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April 25, 2014, 06:02:12 PM
 #32695

I did little calculating for neptune refunders=)

Like with swedish vat neptune was like 13000 dollars.

with this one could buy 24 upgrade modules and 4 control boards. Overclock each asic to 250gh and voila, you have 6 TH/s miner=)

I think this would be the best option=)

But would it still roi?!
SgtMoth
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April 25, 2014, 06:15:32 PM
 #32696

Wow, scrambled Franken-Scrap.
The complaints are coming in by the dozen.
Holy shit!


Ive only seen 2 reports....mine "APPEARS to be fine"
RoadStress
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April 25, 2014, 06:15:47 PM
 #32697

Wow, scrambled Franken-Scrap.
The complaints are coming in by the dozen.
Holy shit!


Sad!

iCEBREAKER is a troll! He and cypherdoc helped HashFast scam 50 Million $ from its customers !
H/w Hosting Directory & Reputation - https://bitcointalk.org/index.php?topic=622998.0
AFox
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April 25, 2014, 07:05:13 PM
 #32698

Wow, scrambled Franken-Scrap.
The complaints are coming in by the dozen.
Holy shit!


Ive only seen 2 reports....mine "APPEARS to be fine"
Maybe these reports are fake and made by "KNC haters".

My lucky BTC address : 1LoTTerY3WYbGxVRHvh8oDudDdTxFvvqWF
sbfree
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April 25, 2014, 07:21:24 PM
 #32699

FUCKEN DISASTER KNC IS
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April 25, 2014, 07:22:42 PM
 #32700

pictures and further complaints to follow Angry Angry Angry Angry

1st box opened, and at least 10 resistor are off the boards...fucken whack!!!
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