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Author Topic: Swedish ASIC miner company kncminer.com  (Read 3007560 times)
NetTime
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April 23, 2014, 05:09:17 PM
 #32601

In the same boat, waiting a week now for my refund they agreed to issue in BTC and now no response to e-mails.  Fuck these guys so bad.

Well they said they will refund in 7-10 business days so that may explain the delay, but it's still stupid to have to wait 10 working days when they were mining 500k$ per day.

Cool.  We'll see then in another few days.  The competition is kicking their asses, I hope these guys rot.
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April 23, 2014, 05:10:51 PM
 #32602

In the same boat, waiting a week now for my refund they agreed to issue in BTC and now no response to e-mails.  Fuck these guys so bad.

Well they said they will refund in 7-10 business days so that may explain the delay, but it's still stupid to have to wait 10 working days when they were mining 500k$ per day.

Cool.  We'll see then in another few days.  The competition is kicking their asses, I hope these guys rot.

1Th machines for $2300.  Who cares if the power is 1.2w per GH, in 90 days the machies are outdated anyways.
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April 23, 2014, 05:46:38 PM
 #32603

http://www.konsumentverket.se/otherlanguages/English/Consumer-rights/Right-to-cancel-a-purchase/

goodwill...

"1.2   The Products are sold for business use only and Purchaser hereby accepts that it has purchased the Products in order to conduct a business."

hmm seems not legit
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April 23, 2014, 05:54:20 PM
 #32604

Made 4th request for refund since the 16th without even one response. Account updated to " Refund ready for process (Payed) " but no email to accept banking info or give estimated refund date. I have also given them a BTC wallet address, if they would like to refund that way. Very piss-poor customer service, but they probably fired all the CS to hire more techs for their installs.

KnC == POS
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April 23, 2014, 05:57:59 PM
 #32605

http://www.konsumentverket.se/otherlanguages/English/Consumer-rights/Right-to-cancel-a-purchase/

goodwill...

"1.2   The Products are sold for business use only and Purchaser hereby accepts that it has purchased the Products in order to conduct a business."

hmm seems not legit

if the product is solely for business use they will need to prove that they have taken all reasonable measures to ensure that all purchasers are indeed running a business and using the product for the specific purpose of that business. It is not down to the purchaser to validate this information, but the vendor. If the vendor has sold (n=knowingly, or otherwise) a business product to a hobbyist purchaser, the purchaser cannot be held responsible. It is the vendor who have flowted their own regulations, and for this reason, would have no legs in a court to say it was a product for business use only.

having a shopping cart on the internet where anyone can go buy (even my Granny clicked to the KnC website and could have pre-ordered a Neptune), seems a tad reckless; or... a downright dishonest company. The machines are more hobbyist, than for business use.

tips    1APp826DqjJBdsAeqpEstx6Q8hD4urac8a
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April 23, 2014, 06:02:56 PM
 #32606

http://www.konsumentverket.se/otherlanguages/English/Consumer-rights/Right-to-cancel-a-purchase/

goodwill...

"1.2   The Products are sold for business use only and Purchaser hereby accepts that it has purchased the Products in order to conduct a business."

hmm seems not legit

if the product is solely for business use they will need to prove that they have taken all reasonable measures to ensure that all purchasers are indeed running a business and using the product for the specific purpose of that business. It is not down to the purchaser to validate this information, but the vendor. If the vendor has sold (n=knowingly, or otherwise) a business product to a hobbyist purchaser, the purchaser cannot be held responsible. It is the vendor who have flowted their own regulations, and for this reason, would have no legs in a court to say it was a product for business use only.

having a shopping cart on the internet where anyone can go buy (even my Granny clicked to the KnC website and could have pre-ordered a Neptune), seems a tad reckless; or... a downright dishonest company. The machines are more hobbyist, than for business use.

That's what i meant, thank you.

Proof for Germany

http://www.shopbetreiber-blog.de/2012/02/23/verkauf-nur-an-gewerbetreibende-verkaufer-trifft-kontrollpflicht/
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April 23, 2014, 06:19:13 PM
 #32607


Post some cliff notes for the non-german speakers?

iCEBREAKER is a troll! He and cypherdoc helped HashFast scam 50 Million $ from its customers !
H/w Hosting Directory & Reputation - https://bitcointalk.org/index.php?topic=622998.0
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April 23, 2014, 06:33:47 PM
 #32608

You just had to know the character of the guys running knc when they continued to do pre-orders even after raking in millions. Huh

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server
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~\/~


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April 23, 2014, 06:48:11 PM
 #32609

Whooops! Sorry KnC, my mistake.

I asked for a refund several weeks ago and didn't receive money or a reply from the boys.
Today it became clear that they couldn't contact me because I forgot to renew my domain name.
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April 23, 2014, 06:56:39 PM
 #32610


raskul gives the keynotes
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April 23, 2014, 07:06:06 PM
 #32611

Taken my KNC Neptune refund of £7,000+ UK pounds and Spent less than half on an order for a SP30 (August delivery at 5.4Th/s).

Don't know if Anyone from KNC reads this forum.

KNC were you looking to build customer loyalty, well you failed.

Bye

C_C
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April 23, 2014, 07:14:38 PM
 #32612


Don't know if Anyone from KNC reads this forum.


i should hope so  Grin

tips    1APp826DqjJBdsAeqpEstx6Q8hD4urac8a
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April 23, 2014, 07:33:46 PM
 #32613

Taken my KNC Neptune refund of £7,000+ UK pounds and Spent less than half on an order for a SP30 (August delivery at 5.4Th/s).

Don't know if Anyone from KNC reads this forum.

KNC were you looking to build customer loyalty, well you failed.

Bye

C_C

Why do you think they are holding refunds? Because they are reading the forums and don't want people to join my Group Buy.

iCEBREAKER is a troll! He and cypherdoc helped HashFast scam 50 Million $ from its customers !
H/w Hosting Directory & Reputation - https://bitcointalk.org/index.php?topic=622998.0
raskul
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April 23, 2014, 07:36:19 PM
 #32614

Taken my KNC Neptune refund of £7,000+ UK pounds and Spent less than half on an order for a SP30 (August delivery at 5.4Th/s).

Don't know if Anyone from KNC reads this forum.

KNC were you looking to build customer loyalty, well you failed.

Bye

C_C

Why do you think they are holding refunds? Because they are reading the forums and don't want people to join my Group Buy.

I think so.

tips    1APp826DqjJBdsAeqpEstx6Q8hD4urac8a
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April 23, 2014, 07:51:20 PM
 #32615

Ok, maybe I´m just dump, but please be patient.
I´m reading this topic for a while and was wondering why some people are getting so angry.

I really don´t like the tone of some of you here, just because you are shitting bricks, you can talk normal.
Why are you guys getting so emotional?
You know you shouldn´t play with money you can not afford to lose.
Ok, it maybe sounds like a teacher. Just wanna let you know, I also ordered 3 Neptunes in November with a loan from my Bank.
Nobody forced me, it was my decision. So I can just blame my self.
I understand that KnC is behaving not very nice and customer friendly in some points. We all waiting for infos.
Clearly I would also be angry if I had to wait for weeks until I get my refund, or even an answer.
But until now, this didn´t happen to me with KnC.
Every time I wrote an email, I got an answer and had to wait at latest 2 days for it.
Maybe I´m just lucky?
I´d like to understand, why anybody changed his order to FrankenJup?
Ok, you´ll probably mining next week, but you´ll have 28nm and just 3 month warranty. Never ever would have done that.
Also wouldn´t change my order to Titans. It´s just scrypt, not scrypt-n and I think, we all are pretty sure, that it´ll come to late.

So either stay with Neptunes or refund.
So after all the speculations here, lets stay with the facts. And please correct me, if I´m wrong!

Until the Jupiters, KnC delivered as the one and only european company who builds asics as promised and way better.
Why would they saw off the branch they're sitting on?
They have a good name, they´ll surely try to keep it. They earned money, and yes of course, they want more.
Fine for me, as long as I get, what I paid for and I get it in time.

Who can prove, that this won´t happen? Q1 is over, I know, but they never promised it. Although we all wanted to believe it so desperately.

And please don´t compare AMD or NVIDIA 20nm problems with asics. It´s completely different.
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April 23, 2014, 07:54:24 PM
 #32616

This is mostly irrelevant to Bitcoin mining chips: they are so redundant and fault-tolerant, that they can use just about any technology that has working transistors ("working" in the analog sense of the word).

Fab problems for a top-flight light-house customers are actually moderately good for small, research-like customers doing Bitcoin mining: less competition for the limited wafer-start slots.

One SHA engine is simple, deceptively so, cram so many together on a chip and you get horrendous power and leakage issues that are more like multipipe GPUs than CPUs or SOCs or anything.

If it was sofa king straightforward, every SHA ASIC ever thought of so far would have come in below, even at power target, on time, or even at all. (AM had a fail, BFL had a fail. and don't forget they were working with reputable design and layout houses. And there might have been a couple of private venture flops we've never heard of)

You've got one guy who designed all Samsung top shit failing to get his projected 2Gh out of the cointerras for example. Hashfast approached the SHA ASIC game as "this is going to be a piece of piss" and got their fingers burned off to the shoulder.

Anyway, when you've gone out and made a SHA ASIC that came in on time, with power and frequency within even 30% of the theoretical capabilities of the process, then I'll let you tell me how simple SHA ASICs are to make.

TL;DR See Spot run. Run Spot run. .... .... Freelance interweb comedian, for teh lulz >>> 1MqAAR4XkJWfDt367hVTv5SstPZ54Fwse6

Bitcoin Custodian: Keeping BTC away from weak heads since Feb '13, adopter of homeless bitcoins.
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April 23, 2014, 08:20:20 PM
 #32617

Made 4th request for refund since the 16th without even one response. Account updated to " Refund ready for process (Payed) " but no email to accept banking info or give estimated refund date. I have also given them a BTC wallet address, if they would like to refund that way. Very piss-poor customer service, but they probably fired all the CS to hire more techs for their installs.

KnC == POS

That's strange. They have always responded to me. Sometimes a bit late, but nonetheless given a response (email).


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April 23, 2014, 08:27:59 PM
 #32618

Made 4th request for refund since the 16th without even one response. Account updated to " Refund ready for process (Payed) " but no email to accept banking info or give estimated refund date. I have also given them a BTC wallet address, if they would like to refund that way. Very piss-poor customer service, but they probably fired all the CS to hire more techs for their installs.

KnC == POS

That's strange. They have always responded to me. Sometimes a bit late, but nonetheless given a response (email).

Received my tracking number today for the 3 TH Frankenjup. So should see exactly what it is on Friday.
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Glow Stick Dance!


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April 23, 2014, 08:28:33 PM
 #32619

According to UPS, my FrankenJup is due for arrival on Friday. My order status on the KNC website hasn't changed but I received a notice from UPS My Choice late last night.

Why do I think the nightmare is just beginning? Lol.


Edit: Damn! Dryleaf beat me to it by 34 seconds.
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buy silver!


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April 23, 2014, 08:29:35 PM
 #32620

Made 4th request for refund since the 16th without even one response. Account updated to " Refund ready for process (Payed) " but no email to accept banking info or give estimated refund date. I have also given them a BTC wallet address, if they would like to refund that way. Very piss-poor customer service, but they probably fired all the CS to hire more techs for their installs.

KnC == POS

That's strange. They have always responded to me. Sometimes a bit late, but nonetheless given a response (email).

Received my tracking number today for the 3 TH Frankenjup. So should see exactly what it is on Friday.


Mine too!
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