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Author Topic: Swedish ASIC miner company kncminer.com  (Read 3006594 times)
raskul
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April 28, 2014, 05:13:01 AM
 #32841

so do you guys think i should refuse the frakenjup? ill still get stung with 400 dollers shhipping

yes, most definitely, tell the delivery bloke to take it right back to castle trampsvest in the swedish northlands.

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Biffa
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April 28, 2014, 06:45:04 AM
 #32842

BULLSHIT!!

keep it and demand they replace it with a fully functioning rig!

then you will at least have some spare pieces...

which you will no doubt need.

This, I wouldn't refuse delivery without a RMA you are just opening yourself up to a world of trouble.


Searing
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April 28, 2014, 06:47:51 AM
 #32843

so do you guys think i should refuse the frakenjup? ill still get stung with 400 dollers shhipping

yes, most definitely, tell the delivery bloke to take it right back to castle trampsvest in the swedish northlands.


er i tried that when my DHL box arrived soaking wet held together by the DHL driver and full of rainwater....he just laughed and said NO....I'd have to take it up
with the mnfg and send it back and the mnfg and DHL could then hash out who's fault it was for the soggy mess

i took the unit

panic induced hair dryer later (after pouring out i measured it 1/2 cup of rainwater)...etc..it worked like a charm...(imho i suspect it was soaked at the beginning of the trip as a soggy box mess..thus had to be hand carried by each driver to and from till it got to me ..in that the middle was gone and only being held together by the driver like a accordion..or the whole unit would have fell out of the box....thus was not 'tossed about' like some units ..probably saved me a lot of grief getting soaked and in a disintegrating box..

it is my only clue on WHY from .90 to 1.00 software it always hsshes at around 555gh cold/hot or whatever.....nothng fancy just chug's

and due to obvious 'divine intervention' i never really touch it ...just leave it alone..

myself I'd take the frankenjupiter and if it is broke go to a local EE dept at a univ or votech and see what i can get working for beer and pizza...was on knc forums just call them up
tell them it is trashed and they said to some keep it...we will send another no charge..would be well worth the 400 bucks to experiment

but then again "I'd be feeling lucky" in that god already likes me as far as shipping is concerned...(knock wood)

Searing



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tzortz
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April 28, 2014, 07:30:18 AM
 #32844

You better not refuse it.

All is Mine!

1H7LUdfx9AFTMSXPsCBror3RDk57zgnc2R
xstr8guy
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April 28, 2014, 08:04:31 AM
 #32845

Hiding doesn't work for me anymore, lol. They don't even ring my bell or knock on the door. They just leave $10,000 equipment right on the front steps and run back to the truck. And when I catch them in the act, they don't even ask me to sign. That's why I watch the tracking so carefully now. Luckily I work at home so I'm always there during the day.
raskul
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April 28, 2014, 08:08:06 AM
 #32846

Hiding doesn't work for me anymore, lol. They don't even ring my bell or knock on the door. They just leave $10,000 equipment right on the front steps and run back to the truck. And when I catch them in the act, they don't even ask me to sign. That's why I watch the tracking so carefully now. Luckily I work at home so I'm always there during the day.

tell 'em it never arrived.

tips    1APp826DqjJBdsAeqpEstx6Q8hD4urac8a
yelloyello
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April 28, 2014, 08:23:02 AM
 #32847

*** Latest news from KNC ***

All,

So last week we really messed up. We sent out products to our customers which arrived broken, damaged and quite frankly unusable.

So in order to fix this the best way we can. We are not asking for these products back from anyone who has received them already. We will simply assume that every card was damaged in shipment even if it arrived undamaged. We will send out to every customer who had a 3TH Jupiter or several already arrive, enough cards to replace their entire collection,

There is no way our customers should have to suffer because of our mistake in not properly securing the components during shipment.
Any effected box in transit is being cancelled by UPS and returned to us to be fixed by our teams,

The factory that produces the cards has been running over the weekend and we hope to have all the replacement cards sent out this week.

Rather than spending more time than is absolutely necessary on this we are going to take the approach of the famous Swedish Furniture maker and ship the box with minimal self-assembly. An instruction video is being made today and will be available later for all to see.
Again we are sorry for not delivering up to our own accepted standard,

Thanks

KnCMiner Team
Kapz786
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April 28, 2014, 08:38:41 AM
 #32848

*** Latest news from KNC ***

All,

So last week we really messed up. We sent out products to our customers which arrived broken, damaged and quite frankly unusable.

So in order to fix this the best way we can. We are not asking for these products back from anyone who has received them already. We will simply assume that every card was damaged in shipment even if it arrived undamaged. We will send out to every customer who had a 3TH Jupiter or several already arrive, enough cards to replace their entire collection,

There is no way our customers should have to suffer because of our mistake in not properly securing the components during shipment.
Any effected box in transit is being cancelled by UPS and returned to us to be fixed by our teams,

The factory that produces the cards has been running over the weekend and we hope to have all the replacement cards sent out this week.

Rather than spending more time than is absolutely necessary on this we are going to take the approach of the famous Swedish Furniture maker and ship the box with minimal self-assembly. An instruction video is being made today and will be available later for all to see.
Again we are sorry for not delivering up to our own accepted standard,

Thanks

KnCMiner Team

Looks promising let's see how they go this round

RoadStress
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April 28, 2014, 08:55:19 AM
 #32849

KNC PLEASE SEND ME MY REFUND!!! YOU HAVE BEEN DRAGGING FOR 3 AND HALF WEEKS FOR MY ENTITLED REFUND!

iCEBREAKER is a troll! He and cypherdoc helped HashFast scam 50 Million $ from its customers !
H/w Hosting Directory & Reputation - https://bitcointalk.org/index.php?topic=622998.0
lemonte
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April 28, 2014, 09:00:43 AM
 #32850

*** Latest news from KNC ***

All,

So last week we really messed up. We sent out products to our customers which arrived broken, damaged and quite frankly unusable.

So in order to fix this the best way we can. We are not asking for these products back from anyone who has received them already. We will simply assume that every card was damaged in shipment even if it arrived undamaged. We will send out to every customer who had a 3TH Jupiter or several already arrive, enough cards to replace their entire collection,

There is no way our customers should have to suffer because of our mistake in not properly securing the components during shipment.
Any effected box in transit is being cancelled by UPS and returned to us to be fixed by our teams,

The factory that produces the cards has been running over the weekend and we hope to have all the replacement cards sent out this week.

Rather than spending more time than is absolutely necessary on this we are going to take the approach of the famous Swedish Furniture maker and ship the box with minimal self-assembly. An instruction video is being made today and will be available later for all to see.
Again we are sorry for not delivering up to our own accepted standard,

Thanks

KnCMiner Team

Looks promising let's see how they go this round

Yeah, despite the bad situation with shipping they have done the right thing here. Bravo Knc!

If I'd received a broken unit and knew that I was getting a free replacement this week I'd be taking the broken ones straight down to the local electrical shop and trying to get it fixed. If things can be fixed that's double the hash power for the same price.. NICE!

samsonn25
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April 28, 2014, 09:12:08 AM
 #32851

This is solid proof.

This is happening at another large mining outfit also.

They are blowing out old inventory as they upgrade to the newer machines.
whonesta
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April 28, 2014, 09:53:04 AM
 #32852

*** Latest news from KNC ***

All,

So last week we really messed up. We sent out products to our customers which arrived broken, damaged and quite frankly unusable.

So in order to fix this the best way we can. We are not asking for these products back from anyone who has received them already. We will simply assume that every card was damaged in shipment even if it arrived undamaged. We will send out to every customer who had a 3TH Jupiter or several already arrive, enough cards to replace their entire collection,

There is no way our customers should have to suffer because of our mistake in not properly securing the components during shipment.
Any effected box in transit is being cancelled by UPS and returned to us to be fixed by our teams,

The factory that produces the cards has been running over the weekend and we hope to have all the replacement cards sent out this week.

Rather than spending more time than is absolutely necessary on this we are going to take the approach of the famous Swedish Furniture maker and ship the box with minimal self-assembly. An instruction video is being made today and will be available later for all to see.
Again we are sorry for not delivering up to our own accepted standard,

Thanks

KnCMiner Team

SHIT BAGGERS!! - Return my money you LIARS & THIEVES!
whonesta
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April 28, 2014, 09:54:23 AM
 #32853

KNC PLEASE SEND ME MY REFUND!!! YOU HAVE BEEN DRAGGING FOR 3 AND HALF WEEKS FOR MY ENTITLED REFUND!

+1

SHIT BAGGERS!
xstr8guy
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April 28, 2014, 10:22:07 AM
 #32854

Ugh, so I have to waste more time taking everything apart and reassembling them? I suppose I have to drill out rivets and/or break off the plastic feet on the case.

And notice, there was no statement on if they are sending heatsinks that can be bolted down. So we'll still have these poorly designed, fragile piles of crap. But oh joy, there will be a bunch of extra boards that we can't do anything with.
raskul
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April 28, 2014, 10:24:51 AM
 #32855

*** Latest news from KNC ***

Rather than spending more time than is absolutely necessary on this we are going to take the approach of the famous Swedish Furniture maker and ship the box with minimal self-assembly.

KnCMiner Team

KnC are advising that you get your hands into their rigging without a note of caution - likening it to building a wardrobe purchased from IKEA?

guys, please be careful.

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1Neptune
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April 28, 2014, 11:33:01 AM
 #32856

*** Latest news from KNC ***

All,

<...snip...>

Again we are sorry for not delivering up to our own accepted standard,

Thanks

KnCMiner Team

Well, at least they were honest in using four words: "Again we are sorry"... yeah, they sure are sorry.

They've become yet another example of excessive greed destroys.
RoadStress
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April 28, 2014, 02:51:02 PM
 #32857

Sent another e-mail today (and i will do it every day) asking about my refund. Not a single answer.

KNC PLEASE REFUND ME AND STOP HOLDING MY MONEY FOR YOUR USE!

iCEBREAKER is a troll! He and cypherdoc helped HashFast scam 50 Million $ from its customers !
H/w Hosting Directory & Reputation - https://bitcointalk.org/index.php?topic=622998.0
sbfree
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April 28, 2014, 04:32:19 PM
 #32858

Ugh, so I have to waste more time taking everything apart and reassembling them? I suppose I have to drill out rivets and/or break off the plastic feet on the case.

And notice, there was no statement on if they are sending heatsinks that can be bolted down. So we'll still have these poorly designed, fragile piles of crap. But oh joy, there will be a bunch of extra boards that we can't do anything with.
NO need to drill....just turn unit upside down.....(mine rattle extremely when doing so Cheesy) then pull of the legs, then with your finger nail dig in around the head of the plastic button/rivet (whatever) and pull it out or use any object thin enough to get under the plastic head and lift, they come out rather easily. then just gently pry under the chip board and lift up off heat sink( hahaha, if it is still in place) ok.

Out of 36 boards only 6 looked usable and of those only 1 is actually working, 2 power up but show completely dead dies and the other 3 do nothing but look good.

I am wondering if this wasn't all subterfuge from the get go....buy time = more money??


edit:

it just seemed to easy.......OOPS, every gets new machines now in a few weeks etc etc etc
Collider
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April 28, 2014, 05:24:22 PM
 #32859

Quote
Out of 36 boards only 6 looked usable and of those only 1 is actually working, 2 power up but show completely dead dies and the other 3 do nothing but look good.

That sounds extremely worrying.

That is like taking boards from the trash container and shipping to customers...

Were the heatsinks only stuck onto the board by the thermal paste?



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dhenson
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April 28, 2014, 05:27:17 PM
 #32860

Quote
Out of 36 boards only 6 looked usable and of those only 1 is actually working, 2 power up but show completely dead dies and the other 3 do nothing but look good.

That sounds extremely worrying.

That is like taking boards from the trash container and shipping to customers...

Were the heatsinks only stuck onto the board by the thermal paste?

Yup, except now they can claim all of the bad boards as damaged in shipment and get reimbursed by the shipping co./insurance, All the while mining on the equipment they should have sent.

Brilliant.
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