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Author Topic: Swedish ASIC miner company kncminer.com  (Read 3039464 times)
xstr8guy
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April 28, 2014, 08:04:31 AM
 #32841

Hiding doesn't work for me anymore, lol. They don't even ring my bell or knock on the door. They just leave $10,000 equipment right on the front steps and run back to the truck. And when I catch them in the act, they don't even ask me to sign. That's why I watch the tracking so carefully now. Luckily I work at home so I'm always there during the day.
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April 28, 2014, 08:08:06 AM
 #32842

Hiding doesn't work for me anymore, lol. They don't even ring my bell or knock on the door. They just leave $10,000 equipment right on the front steps and run back to the truck. And when I catch them in the act, they don't even ask me to sign. That's why I watch the tracking so carefully now. Luckily I work at home so I'm always there during the day.

tell 'em it never arrived.

tips    1APp826DqjJBdsAeqpEstx6Q8hD4urac8a
yelloyello
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April 28, 2014, 08:23:02 AM
 #32843

*** Latest news from KNC ***

All,

So last week we really messed up. We sent out products to our customers which arrived broken, damaged and quite frankly unusable.

So in order to fix this the best way we can. We are not asking for these products back from anyone who has received them already. We will simply assume that every card was damaged in shipment even if it arrived undamaged. We will send out to every customer who had a 3TH Jupiter or several already arrive, enough cards to replace their entire collection,

There is no way our customers should have to suffer because of our mistake in not properly securing the components during shipment.
Any effected box in transit is being cancelled by UPS and returned to us to be fixed by our teams,

The factory that produces the cards has been running over the weekend and we hope to have all the replacement cards sent out this week.

Rather than spending more time than is absolutely necessary on this we are going to take the approach of the famous Swedish Furniture maker and ship the box with minimal self-assembly. An instruction video is being made today and will be available later for all to see.
Again we are sorry for not delivering up to our own accepted standard,

Thanks

KnCMiner Team
Kapz786
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April 28, 2014, 08:38:41 AM
 #32844

*** Latest news from KNC ***

All,

So last week we really messed up. We sent out products to our customers which arrived broken, damaged and quite frankly unusable.

So in order to fix this the best way we can. We are not asking for these products back from anyone who has received them already. We will simply assume that every card was damaged in shipment even if it arrived undamaged. We will send out to every customer who had a 3TH Jupiter or several already arrive, enough cards to replace their entire collection,

There is no way our customers should have to suffer because of our mistake in not properly securing the components during shipment.
Any effected box in transit is being cancelled by UPS and returned to us to be fixed by our teams,

The factory that produces the cards has been running over the weekend and we hope to have all the replacement cards sent out this week.

Rather than spending more time than is absolutely necessary on this we are going to take the approach of the famous Swedish Furniture maker and ship the box with minimal self-assembly. An instruction video is being made today and will be available later for all to see.
Again we are sorry for not delivering up to our own accepted standard,

Thanks

KnCMiner Team

Looks promising let's see how they go this round
RoadStress
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April 28, 2014, 08:55:19 AM
 #32845

KNC PLEASE SEND ME MY REFUND!!! YOU HAVE BEEN DRAGGING FOR 3 AND HALF WEEKS FOR MY ENTITLED REFUND!

H/w Hosting Directory & Reputation - https://bitcointalk.org/index.php?topic=622998.0
lemonte
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April 28, 2014, 09:00:43 AM
 #32846

*** Latest news from KNC ***

All,

So last week we really messed up. We sent out products to our customers which arrived broken, damaged and quite frankly unusable.

So in order to fix this the best way we can. We are not asking for these products back from anyone who has received them already. We will simply assume that every card was damaged in shipment even if it arrived undamaged. We will send out to every customer who had a 3TH Jupiter or several already arrive, enough cards to replace their entire collection,

There is no way our customers should have to suffer because of our mistake in not properly securing the components during shipment.
Any effected box in transit is being cancelled by UPS and returned to us to be fixed by our teams,

The factory that produces the cards has been running over the weekend and we hope to have all the replacement cards sent out this week.

Rather than spending more time than is absolutely necessary on this we are going to take the approach of the famous Swedish Furniture maker and ship the box with minimal self-assembly. An instruction video is being made today and will be available later for all to see.
Again we are sorry for not delivering up to our own accepted standard,

Thanks

KnCMiner Team

Looks promising let's see how they go this round

Yeah, despite the bad situation with shipping they have done the right thing here. Bravo Knc!

If I'd received a broken unit and knew that I was getting a free replacement this week I'd be taking the broken ones straight down to the local electrical shop and trying to get it fixed. If things can be fixed that's double the hash power for the same price.. NICE!

samsonn25
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April 28, 2014, 09:12:08 AM
 #32847

This is solid proof.

This is happening at another large mining outfit also.

They are blowing out old inventory as they upgrade to the newer machines.
whonesta
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April 28, 2014, 09:53:04 AM
 #32848

*** Latest news from KNC ***

All,

So last week we really messed up. We sent out products to our customers which arrived broken, damaged and quite frankly unusable.

So in order to fix this the best way we can. We are not asking for these products back from anyone who has received them already. We will simply assume that every card was damaged in shipment even if it arrived undamaged. We will send out to every customer who had a 3TH Jupiter or several already arrive, enough cards to replace their entire collection,

There is no way our customers should have to suffer because of our mistake in not properly securing the components during shipment.
Any effected box in transit is being cancelled by UPS and returned to us to be fixed by our teams,

The factory that produces the cards has been running over the weekend and we hope to have all the replacement cards sent out this week.

Rather than spending more time than is absolutely necessary on this we are going to take the approach of the famous Swedish Furniture maker and ship the box with minimal self-assembly. An instruction video is being made today and will be available later for all to see.
Again we are sorry for not delivering up to our own accepted standard,

Thanks

KnCMiner Team

SHIT BAGGERS!! - Return my money you LIARS & THIEVES!
whonesta
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April 28, 2014, 09:54:23 AM
 #32849

KNC PLEASE SEND ME MY REFUND!!! YOU HAVE BEEN DRAGGING FOR 3 AND HALF WEEKS FOR MY ENTITLED REFUND!

+1

SHIT BAGGERS!
xstr8guy
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April 28, 2014, 10:22:07 AM
 #32850

Ugh, so I have to waste more time taking everything apart and reassembling them? I suppose I have to drill out rivets and/or break off the plastic feet on the case.

And notice, there was no statement on if they are sending heatsinks that can be bolted down. So we'll still have these poorly designed, fragile piles of crap. But oh joy, there will be a bunch of extra boards that we can't do anything with.
raskul
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April 28, 2014, 10:24:51 AM
 #32851

*** Latest news from KNC ***

Rather than spending more time than is absolutely necessary on this we are going to take the approach of the famous Swedish Furniture maker and ship the box with minimal self-assembly.

KnCMiner Team

KnC are advising that you get your hands into their rigging without a note of caution - likening it to building a wardrobe purchased from IKEA?

guys, please be careful.

tips    1APp826DqjJBdsAeqpEstx6Q8hD4urac8a
1Neptune
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April 28, 2014, 11:33:01 AM
 #32852

*** Latest news from KNC ***

All,

<...snip...>

Again we are sorry for not delivering up to our own accepted standard,

Thanks

KnCMiner Team

Well, at least they were honest in using four words: "Again we are sorry"... yeah, they sure are sorry.

They've become yet another example of excessive greed destroys.
RoadStress
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April 28, 2014, 02:51:02 PM
 #32853

Sent another e-mail today (and i will do it every day) asking about my refund. Not a single answer.

KNC PLEASE REFUND ME AND STOP HOLDING MY MONEY FOR YOUR USE!

H/w Hosting Directory & Reputation - https://bitcointalk.org/index.php?topic=622998.0
sbfree
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April 28, 2014, 04:32:19 PM
 #32854

Ugh, so I have to waste more time taking everything apart and reassembling them? I suppose I have to drill out rivets and/or break off the plastic feet on the case.

And notice, there was no statement on if they are sending heatsinks that can be bolted down. So we'll still have these poorly designed, fragile piles of crap. But oh joy, there will be a bunch of extra boards that we can't do anything with.
NO need to drill....just turn unit upside down.....(mine rattle extremely when doing so Cheesy) then pull of the legs, then with your finger nail dig in around the head of the plastic button/rivet (whatever) and pull it out or use any object thin enough to get under the plastic head and lift, they come out rather easily. then just gently pry under the chip board and lift up off heat sink( hahaha, if it is still in place) ok.

Out of 36 boards only 6 looked usable and of those only 1 is actually working, 2 power up but show completely dead dies and the other 3 do nothing but look good.

I am wondering if this wasn't all subterfuge from the get go....buy time = more money??


edit:

it just seemed to easy.......OOPS, every gets new machines now in a few weeks etc etc etc
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April 28, 2014, 05:24:22 PM
 #32855

Quote
Out of 36 boards only 6 looked usable and of those only 1 is actually working, 2 power up but show completely dead dies and the other 3 do nothing but look good.

That sounds extremely worrying.

That is like taking boards from the trash container and shipping to customers...

Were the heatsinks only stuck onto the board by the thermal paste?
dhenson
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April 28, 2014, 05:27:17 PM
 #32856

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Out of 36 boards only 6 looked usable and of those only 1 is actually working, 2 power up but show completely dead dies and the other 3 do nothing but look good.

That sounds extremely worrying.

That is like taking boards from the trash container and shipping to customers...

Were the heatsinks only stuck onto the board by the thermal paste?

Yup, except now they can claim all of the bad boards as damaged in shipment and get reimbursed by the shipping co./insurance, All the while mining on the equipment they should have sent.

Brilliant.
kendog77
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April 28, 2014, 05:28:26 PM
 #32857

Quote
Out of 36 boards only 6 looked usable and of those only 1 is actually working, 2 power up but show completely dead dies and the other 3 do nothing but look good.

That sounds extremely worrying.

That is like taking boards from the trash container and shipping to customers...

Were the heatsinks only stuck onto the board by the thermal paste?

Yup, except now they can claim all of the bad boards as damaged in shipment and get reimbursed by the shipping co./insurance, All the while mining on the equipment they should have sent.

Brilliant.

Bullshit, that would never fly. No insurance / shipping company is going to cover stupidity. KNC will have to eat 100% of this loss.
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April 28, 2014, 05:30:47 PM
 #32858

Quote
Out of 36 boards only 6 looked usable and of those only 1 is actually working, 2 power up but show completely dead dies and the other 3 do nothing but look good.

That sounds extremely worrying.

That is like taking boards from the trash container and shipping to customers...

Were the heatsinks only stuck onto the board by the thermal paste?

Yup, except now they can claim all of the bad boards as damaged in shipment and get reimbursed by the shipping co./insurance, All the while mining on the equipment they should have sent.

Brilliant.
I am fairly certain the shipping companies will demand proof of secure packaging (according to their terms of sale) and wont pay KnC a penny, as this !would smell alot like KnC defrauding the shipment company.

They have specialised teams working to help minimize every penny in reimbursements, and it sure looks very suspicious if every package the company sent out is claimed to be damaged by shipping.

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April 28, 2014, 05:38:57 PM
 #32859

Quote
Out of 36 boards only 6 looked usable and of those only 1 is actually working, 2 power up but show completely dead dies and the other 3 do nothing but look good.

That sounds extremely worrying.

That is like taking boards from the trash container and shipping to customers...

Were the heatsinks only stuck onto the board by the thermal paste?

Yup, except now they can claim all of the bad boards as damaged in shipment and get reimbursed by the shipping co./insurance, All the while mining on the equipment they should have sent.

Brilliant.
I am fairly certain the shipping companies will demand proof of secure packaging (according to their terms of sale) and wont pay KnC a penny, as this !would smell alot like KnC defrauding the shipment company.

They have specialised teams working to help minimize every penny in reimbursements, and it sure looks very suspicious if every package the company sent out is claimed to be damaged by shipping.



Exactly, you think that shipping companies can't use the internet? Sheesh wouldn't take 10 seconds to find out that sort of thing.

No I think that KnC can afford to eat the loss themselves. They wouldn't risk their relationship with shipping companies or insurance fraud charges

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wpgdeez
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April 28, 2014, 06:13:47 PM
 #32860

Quote
Out of 36 boards only 6 looked usable and of those only 1 is actually working, 2 power up but show completely dead dies and the other 3 do nothing but look good.

That sounds extremely worrying.

That is like taking boards from the trash container and shipping to customers...

Were the heatsinks only stuck onto the board by the thermal paste?

Yup, except now they can claim all of the bad boards as damaged in shipment and get reimbursed by the shipping co./insurance, All the while mining on the equipment they should have sent.

Brilliant.
If the shipping company has half a brain they wont cover the cost. This is a result of bad engineering not rough shipping.
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