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Author Topic: Swedish ASIC miner company kncminer.com  (Read 3045494 times)
faetos
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gotta let a coin be a coin


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April 23, 2014, 02:40:37 PM
 #32581

With all the talk of refunds does anyone have an active order with them anymore?
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qiuness
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April 23, 2014, 04:05:10 PM
 #32582

I guess this says it all. Basically if THEY want, you'll get your money :

Please also note that according to our terms and conditions: https://www.kncminer.com/pages/tandc which must be accepted before placing an order, we are not obligated to provide refunds, they are offered as a goodwill gesture.

Thanks in advance,


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Keith Gurnett
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April 23, 2014, 04:29:30 PM
 #32583

I guess this says it all. Basically if THEY want, you'll get your money :

Please also note that according to our terms and conditions: https://www.kncminer.com/pages/tandc which must be accepted before placing an order, we are not obligated to provide refunds, they are offered as a goodwill gesture.

Thanks in advance,


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Keith Gurnett


Oh really? Now this is new...

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April 23, 2014, 04:46:49 PM
 #32584

In the same boat, waiting a week now for my refund they agreed to issue in BTC and now no response to e-mails.  Fuck these guys so bad.
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April 23, 2014, 04:47:49 PM
 #32585

In the same boat, waiting a week now for my refund they agreed to issue in BTC and now no response to e-mails.  Fuck these guys so bad.

perhaps they've joined forces with hashfast to share the forthcoming legal fees.

tips    1APp826DqjJBdsAeqpEstx6Q8hD4urac8a
btc_uzr
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let's have some fun


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April 23, 2014, 04:56:57 PM
 #32586

Guess that's their "2014's over-delivery".
When you think NOW they have finally reached the bottom of their honesty, then they over-deliver and show you there's still much room below the current mark..

..and Thou shalt spread the coin in the name of cryptography for eternity
qiuness
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April 23, 2014, 05:04:03 PM
 #32587

Thanks to Edgar, I pushes for BTC refund, and from a once "it's only possible in special occasions"  I was offered a BTC refund.

Please do not missread already payed out with still in the waiting queue. I just hope they will transfer them before the price hits 1000 $ again.

I also called them and left feedback, that all this secrecy and lack of transparency will only lead to speculation an worse conspiracy theories.

Since I joined the bitxatm team as marketing manager, I swore that I will use BFL and now kncminer as examples of how not to treat customers.

I hope all turns out well in the end.
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April 23, 2014, 05:05:43 PM
 #32588

In the same boat, waiting a week now for my refund they agreed to issue in BTC and now no response to e-mails.  Fuck these guys so bad.

Well they said they will refund in 7-10 business days so that may explain the delay, but it's still stupid to have to wait 10 working days when they were mining 500k$ per day.

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April 23, 2014, 05:08:48 PM
 #32589

In the same boat, waiting a week now for my refund they agreed to issue in BTC and now no response to e-mails.  Fuck these guys so bad.

Well they said they will refund in 7-10 business days so that may explain the delay, but it's still stupid to have to wait 10 working days when they were mining 500k$ per day.

This. a pisstake - they are not short of the cash, or the BTC - I have friends who are adamant that they are keeping their neptune orders... i think in some vague hope that they will become magical 6TH/s unicorns. For my friends sake, i hope they get what they want but it just doesn't look very likely. What might even 6TH/s get you, in september...

tips    1APp826DqjJBdsAeqpEstx6Q8hD4urac8a
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April 23, 2014, 05:09:17 PM
 #32590

In the same boat, waiting a week now for my refund they agreed to issue in BTC and now no response to e-mails.  Fuck these guys so bad.

Well they said they will refund in 7-10 business days so that may explain the delay, but it's still stupid to have to wait 10 working days when they were mining 500k$ per day.

Cool.  We'll see then in another few days.  The competition is kicking their asses, I hope these guys rot.
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April 23, 2014, 05:10:51 PM
 #32591

In the same boat, waiting a week now for my refund they agreed to issue in BTC and now no response to e-mails.  Fuck these guys so bad.

Well they said they will refund in 7-10 business days so that may explain the delay, but it's still stupid to have to wait 10 working days when they were mining 500k$ per day.

Cool.  We'll see then in another few days.  The competition is kicking their asses, I hope these guys rot.

1Th machines for $2300.  Who cares if the power is 1.2w per GH, in 90 days the machies are outdated anyways.
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April 23, 2014, 05:46:38 PM
 #32592

http://www.konsumentverket.se/otherlanguages/English/Consumer-rights/Right-to-cancel-a-purchase/

goodwill...

"1.2   The Products are sold for business use only and Purchaser hereby accepts that it has purchased the Products in order to conduct a business."

hmm seems not legit
whonesta
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April 23, 2014, 05:54:20 PM
 #32593

Made 4th request for refund since the 16th without even one response. Account updated to " Refund ready for process (Payed) " but no email to accept banking info or give estimated refund date. I have also given them a BTC wallet address, if they would like to refund that way. Very piss-poor customer service, but they probably fired all the CS to hire more techs for their installs.

KnC == POS
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April 23, 2014, 05:57:59 PM
 #32594

http://www.konsumentverket.se/otherlanguages/English/Consumer-rights/Right-to-cancel-a-purchase/

goodwill...

"1.2   The Products are sold for business use only and Purchaser hereby accepts that it has purchased the Products in order to conduct a business."

hmm seems not legit

if the product is solely for business use they will need to prove that they have taken all reasonable measures to ensure that all purchasers are indeed running a business and using the product for the specific purpose of that business. It is not down to the purchaser to validate this information, but the vendor. If the vendor has sold (n=knowingly, or otherwise) a business product to a hobbyist purchaser, the purchaser cannot be held responsible. It is the vendor who have flowted their own regulations, and for this reason, would have no legs in a court to say it was a product for business use only.

having a shopping cart on the internet where anyone can go buy (even my Granny clicked to the KnC website and could have pre-ordered a Neptune), seems a tad reckless; or... a downright dishonest company. The machines are more hobbyist, than for business use.

tips    1APp826DqjJBdsAeqpEstx6Q8hD4urac8a
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April 23, 2014, 06:02:56 PM
 #32595

http://www.konsumentverket.se/otherlanguages/English/Consumer-rights/Right-to-cancel-a-purchase/

goodwill...

"1.2   The Products are sold for business use only and Purchaser hereby accepts that it has purchased the Products in order to conduct a business."

hmm seems not legit

if the product is solely for business use they will need to prove that they have taken all reasonable measures to ensure that all purchasers are indeed running a business and using the product for the specific purpose of that business. It is not down to the purchaser to validate this information, but the vendor. If the vendor has sold (n=knowingly, or otherwise) a business product to a hobbyist purchaser, the purchaser cannot be held responsible. It is the vendor who have flowted their own regulations, and for this reason, would have no legs in a court to say it was a product for business use only.

having a shopping cart on the internet where anyone can go buy (even my Granny clicked to the KnC website and could have pre-ordered a Neptune), seems a tad reckless; or... a downright dishonest company. The machines are more hobbyist, than for business use.

That's what i meant, thank you.

Proof for Germany

http://www.shopbetreiber-blog.de/2012/02/23/verkauf-nur-an-gewerbetreibende-verkaufer-trifft-kontrollpflicht/
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April 23, 2014, 06:19:13 PM
 #32596


Post some cliff notes for the non-german speakers?

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April 23, 2014, 06:33:47 PM
 #32597

You just had to know the character of the guys running knc when they continued to do pre-orders even after raking in millions. Huh
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~\/~


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April 23, 2014, 06:48:11 PM
 #32598

Whooops! Sorry KnC, my mistake.

I asked for a refund several weeks ago and didn't receive money or a reply from the boys.
Today it became clear that they couldn't contact me because I forgot to renew my domain name.

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April 23, 2014, 06:56:39 PM
 #32599


raskul gives the keynotes
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April 23, 2014, 07:06:06 PM
 #32600

Taken my KNC Neptune refund of £7,000+ UK pounds and Spent less than half on an order for a SP30 (August delivery at 5.4Th/s).

Don't know if Anyone from KNC reads this forum.

KNC were you looking to build customer loyalty, well you failed.

Bye

C_C
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