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Author Topic: Swedish ASIC miner company kncminer.com  (Read 3012575 times)
RealMalatesta
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May 05, 2014, 07:09:19 PM
 #33301


But I will still tip RealMalatesta if he gets a written document from any "Enforcement Authority" Smiley


Hehe :-) And if I get the money or BTC from KnC, I'll throw 1 BTC into a pot which we will use for a BBB (Belgium-Beer-Barty)... :-p
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RealMalatesta
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May 05, 2014, 07:10:55 PM
 #33302


You guys are making a hell of a noise, but still RoadStress received his BTC-refund within 2 days.

So what's the problem ? Just ask a BTC refund, double your investment and hodl Tongue

I asked for a BTC refund. KnC: ",,,we will process this for you as soon as possible." So how many days is "as soon as possible"? Obviously more than two days.

Maybe you can call them... that solved the problem for RoadStress... +46 8559 253 20

Hm, probably will do this tomorrow...  for I'm pretty sure that they are now in Boden polishing their rigs...
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May 05, 2014, 07:33:54 PM
 #33303

You need to build a CRIMINAL case, and that may be extremely difficult. You will need a savvy lawyer, and plenty of money to pay him/her. A court-appointed attorney in this case will get you booted from the backlog before you can say rumplestiltskin.

I absolutely agree. But the cheapest way to get the material a lawyer needs to build a criminal case is the civil case. I don't know how these cases are handled in the US, but here it is pretty clear as described by the authorities:

Quote
The Enforcement Authority sends a letter, order to pay, concerning the claim to the party from which you wish to receive payment (the defendant). The letter contains a slip which the defendant shall fill in and return. It is proof that the letter has been received.
 
The person receiving the letter may react in different ways:

    The person makes the payment to you. If the entire debt is paid off you must promptly request a withdrawal of your application in writing. You must also inform us if only part of the debt is paid.
    The person writes us and objects to (contests) the debt. We inform you as such and you then decide whether you wish for your application to be passed on to the courts for further processing. If you do not wish for the courts to further the process, the Enforcement Authority will dismiss the case.
    The person does not contact the Enforcement Authority. In this case, the Enforcement Authority will issue a verdict. The verdict shall state that the defendant is obligated to pay the debt which is the subject of your claim.

Most probably, Knc will contest the debt. However, as a member of Teledata - a Swedish debt collecting agency - I can ask them to go against KnC. They will hate this, for it will affect their creditworthiness.

hmm, that sounds like a good idea to add pressure... but where does that go legally? It would just give them a poor credit rating here, and they don't need credit anymore, as they are rich already, and have no need for credit.
But if that can order payment as you say... great!

In the worst of all cases, I'll have to sell my claim against KnC for a fraction of the dollar to Teledata. So I would get some money, while Teledata would make the noise. But this is, in my opionion, only "Plan B from outer Space".... First, I'd like to get an official walking into their premises and seize some material (daydreaming). ..
HardwareReviewer
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May 05, 2014, 08:59:02 PM
 #33304

Something doesn't quite add up here:

All,

So last week we really messed up. We sent out products to our customers which arrived broken, damaged and quite frankly unusable.

So in order to fix this the best way we can. We are not asking for these products back from anyone who has received them already. We will simply assume that every card was damaged in shipment even if it arrived undamaged. We will send out to every customer who had a 3TH Jupiter or several already arrive, enough cards to replace their entire collection,

There is no way our customers should have to suffer because of our mistake in not properly securing the components during shipment


and:

Hi,

Apologies for the delay in reply. We understand your concern and frustration with the issues regarding the damaged and non functioning boards. Please provide us with information on how many boards you have which are dead or not fully functional and we will issue the RMA for the boards to be sent back to us for replacement.

If possible please run the following diagnostic file and provide us with the results. We will then be able to see the exact issues and provide you with further assistance or the RMA for the board to be replaced.

https://www.kncminer.com/userfiles/file/diag-1.2-E.bin

To run this file simply download it to your computer and apply it the same way as a firmware update. The results will be printed to the screen once the test has completed.

Thanks in advance and apologies for the inconvenience caused.



Best regards  |
Med vänlig hälsning

Keith Gurnett



Prepare to enter a world of stress
bittawm
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May 05, 2014, 09:44:44 PM
 #33305

KnC declared today that their 3TH Super Juniors are safe to run and refuse to issue refunds. My last reply to them, now let the courts decide
Today, 06:27 PM
Originally posted by Kurt
Hi, Provided that all the components are connected properly and that you have 1 PCI-e cable per ASIC board, your miners will of course be safe to run. We understand that due to problems with shipping some components had been damaged, but in resolution additional ASIC boards had been sent to you. It is impossible to assist you further if you will not use the replacement boards to fix your miner. With these additional ASIC boards, you will need to re-assemble your miner and replace the faulty ASIC boards inside the case. I can see that you have a case open with my colleague, he will be able to offer you any assistance you require in order to help you set up your miner.
Thanks for your reply Kurt.


My reply:
I will use your statement that your 3TH Super Jupiters are safe to run and pose no risk when I submit my report to the Consumer protection agency. I will also have a written testimony of a certified technician included which will state and explain in details why those Super Juniors are a danger to run outside a supervised data centre. As KnC refuses to refund the money to customers they have scammed with second hand goods which mostly arrived damaged, it will be a case for the courts to decide.

I hope you don't mind that the press has been informed and I will do my best to get documented testimony from as many of the 400 Super Jupiter as possible proofing that KnC willingly sold faulty second hand parts to customers which do pose a danger. If KnC thinks that in a few days the public will forget about this scandal and your way to get 4.000.000 USD by dumping off used hardware stuff from your data centre onto customers who had supported you since the beginning, you will be wrong.

I hope that no miner will suffer any damage while running your dangerous mining equipment. You have not only lost me as a customer but also lost the respect of the whole mining community. There is no need to post another offer to send back your faulty ASIC board cards for replacement.

I have explained you in detail per email that I do not trust your mining equipment any longer.

As you refuse to refund my money I will do my best to join together with other of the 400 cheated Super Jupiter customers to pursue a lawsuit against KnC.
If they sent you replacement boards; you are compensated in the eyes of the law. I don't see what ground you have to bring it to court. You'd best talk with a lawyer before you waste too much energy on that.
CE certification is required for power supplies, not the components, and since the TOS clearly states you are agreeing you are a business, you are then NOT even a consumer, and are rejected from any "Consumer Protection Laws."

is this true, are we not protected?

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Phoenix1969
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May 05, 2014, 09:46:30 PM
 #33306

Looks like 1st shipment reply vs. replacement shipment comment... but yeah...
what is the reply when all boards are dead again on the replacement shipment?
We haven't seen the outcome from that email reply with the results yet.... have we?
Other than "We will be contacting UPS for a claim?
UPS isn't that stupid.  lol.
When they see packages they inspect with wires holding components together, KNC may indeed be in for a fraud case then... lol.


***Best thing IMHO is for someone to call or visit the Stockholm UPS office with machine in hand, and direct them here, show them the pics... before KNC effects global shipping prices with their mistakes and dishonesty.

400 times 10k...  twice!  (8 million dollars)ouch.


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joeventura
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May 05, 2014, 10:02:04 PM
 #33307

Good luck on Legal action... Considering court "backlogs", and the general slowness of the courts...
Especially in the area of consumer protection...
You would be lucky to get your case heard in court within a year or two in USA...
Is it like that in EU as well?
You would need "criminal" pursuits to get any timely action here,
and they are careful to classify consumer product orders under civil, and not criminal, especially when you are not even local.
Best luck will probably be right in Stockholm if you live there.
Wish you the best... just fair warning on what to expect.

The civil case normally should go pretty quickly.  It is standard procedure.
Read the TOS also... we are NOT consumers, we are "businesses",
as agreed.
I don't see any way around that one.
https://www.kncminer.com/pages/tandc

"1.2   The Products are sold for business use only and Purchaser hereby accepts that it has purchased the Products in order to conduct a business."



You guys are hysterical, You have no future as lawyers.

Do you or have you applied for the license, permit, whatever to conduct a business?

Then you are NOT a business.

They asked you to accept a TOS so that asked you to attest to something that was not true.

If the TOS said "By purchasing this, you hereby attest that you are a banana"

You still are not a banana, although MANY of you act as if you are.

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May 05, 2014, 10:02:23 PM
 #33308

Looks like 1st shipment reply vs. replacement shipment comment... but yeah...
what is the reply when all boards are dead again on the replacement shipment?
We haven't seen the outcome from that email reply with the results yet.... have we?
Other than "We will be contacting UPS for a claim?
UPS isn't that stupid.  lol.
When they see packages they inspect with wires holding components together, KNC may indeed be in for a fraud case then... lol.


***Best thing IMHO is for someone to call or visit the Stockholm UPS office with machine in hand, and direct them here, before KNC effects global shipping prices with their mistakes and dishonesty.

400 times 10k...  twice!  (8 million dollars)ouch.


agree, where is batman when you need justice

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tzortz
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May 05, 2014, 10:04:02 PM
 #33309

Batman or Bitman?

All is Mine!

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RealMalatesta
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May 05, 2014, 10:05:16 PM
 #33310


400 times 10k...  twice!  (8 million dollars)ouch.

Well, that may be the reason why they have marked my refund as "ready for process" as well as "payed" while it is in fact not paid at all. They just live according to the KnC-slogan: "If you can not impress them with skills, then mess with bullshit!"
 
RealMalatesta
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May 05, 2014, 10:06:20 PM
 #33311

Good luck on Legal action... Considering court "backlogs", and the general slowness of the courts...
Especially in the area of consumer protection...
You would be lucky to get your case heard in court within a year or two in USA...
Is it like that in EU as well?
You would need "criminal" pursuits to get any timely action here,
and they are careful to classify consumer product orders under civil, and not criminal, especially when you are not even local.
Best luck will probably be right in Stockholm if you live there.
Wish you the best... just fair warning on what to expect.

The civil case normally should go pretty quickly.  It is standard procedure.
Read the TOS also... we are NOT consumers, we are "businesses",
as agreed.
I don't see any way around that one.
https://www.kncminer.com/pages/tandc

"1.2   The Products are sold for business use only and Purchaser hereby accepts that it has purchased the Products in order to conduct a business."



You guys are hysterical, You have no future as lawyers.

Do you or have you applied for the license, permit, whatever to conduct a business?

Then you are NOT a business.

They asked you to accept a TOS so that asked you to attest to something that was not true.

If the TOS said "By purchasing this, you hereby attest that you are a banana"

You still are not a banana, although MANY of you act as if you are.

Muahaha, i WILL put this in the TOS someday!
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May 05, 2014, 10:07:07 PM
 #33312

Looks like 1st shipment reply vs. replacement shipment comment... but yeah...
what is the reply when all boards are dead again on the replacement shipment?
We haven't seen the outcome from that email reply with the results yet.... have we?
Other than "We will be contacting UPS for a claim?
UPS isn't that stupid.  lol.
When they see packages they inspect with wires holding components together, KNC may indeed be in for a fraud case then... lol.


***Best thing IMHO is for someone to call or visit the Stockholm UPS office with machine in hand, and direct them here, show them the pics... before KNC effects global shipping prices with their mistakes and dishonesty.

400 times 10k...  twice!  (8 million dollars)ouch.

Insurance fraud is a serious issue that could land you in jail, so I doubt Knc is dumb enough to go that route, but I continue to be amazed by how many poor decisions they have been making.

Knc was months ahead of their competition with the Jupiter, and all they had to do was keep selling them and they would make money hand over fist. I'm sure almost all Neptune orders have been refunded by now, so Knc might as well just stop selling to consumers altogether.

They have completely tarnished their name and alienated most of their customers.
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May 05, 2014, 10:08:27 PM
 #33313


400 times 10k...  twice!  (8 million dollars)ouch.

Well, that may be the reason why they have marked my refund as "ready for process" as well as "payed" while it is in fact not paid at all. They just live according to the KnC-slogan: "If you can not impress them with skills, then mess with bullshit!"
 
WTF?   You never paid, and asked for a refund?


Official disclaimer:
I do not know this person.  Tongue

FYI:
"Payed" on the site means... YOU PAID FOR THE UNIT, not refunded.... that shows up as "Cancelled" when the refund is complete.


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RealMalatesta
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May 05, 2014, 10:17:46 PM
 #33314


400 times 10k...  twice!  (8 million dollars)ouch.

Well, that may be the reason why they have marked my refund as "ready for process" as well as "payed" while it is in fact not paid at all. They just live according to the KnC-slogan: "If you can not impress them with skills, then mess with bullshit!"
 
WTF?   You never paid, and asked for a refund?


Official disclaimer:
I do not know this person.  Tongue


"Payed" on the site means... YOU PAID FOR THE UNIT, not refunded.... that shows up as "Cancelled" when the refund is complete.


You destroyer of my concepts! :-p
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May 05, 2014, 10:21:21 PM
 #33315


400 times 10k...  twice!  (8 million dollars)ouch.

Well, that may be the reason why they have marked my refund as "ready for process" as well as "payed" while it is in fact not paid at all. They just live according to the KnC-slogan: "If you can not impress them with skills, then mess with bullshit!"
 
WTF?   You never paid, and asked for a refund?


Official disclaimer:
I do not know this person.  Tongue


"Payed" on the site means... YOU PAID FOR THE UNIT, not refunded.... that shows up as "Cancelled" when the refund is complete.


You destroyer of my concepts! :-p
Oooh, your concept is totally right... just the example is off a tad...
It's more like "Let's ship out a box of used pinball machine parts and call it a SuperJupiter;
Then when they complain, we will ship even more bunk parts... then...  make a UPS claim"
heh.


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RealMalatesta
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May 05, 2014, 10:23:14 PM
 #33316


400 times 10k...  twice!  (8 million dollars)ouch.

Well, that may be the reason why they have marked my refund as "ready for process" as well as "payed" while it is in fact not paid at all. They just live according to the KnC-slogan: "If you can not impress them with skills, then mess with bullshit!"
 
WTF?   You never paid, and asked for a refund?


Official disclaimer:
I do not know this person.  Tongue


"Payed" on the site means... YOU PAID FOR THE UNIT, not refunded.... that shows up as "Cancelled" when the refund is complete.


You destroyer of my concepts! :-p
Oooh, your concept is totally right... just the example is off a tad...
It's more like "Let's ship out a box of used pinball machine parts and call it a SuperJupiter"
heh.

You know they read this forum and you just gave them a new business idea?
mo_mo
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May 05, 2014, 11:07:17 PM
 #33317

sent them a email last week, no replies, sent again no more auto reply received...what's happening. ..Requested refund on April 7th, still nothing..
Phoenix1969
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May 05, 2014, 11:09:30 PM
 #33318

sent them a email last week, no replies, sent again no more auto reply received...what's happening. ..Requested refund on April 7th, still nothing..
If I remember correctly, every time you e-mail them, you move back to the bottom of the reply list, and multiple un-viewed emails from a single address go into a spam folder. So keep that in mind....
 
Also... remember... the Financial department is "Extremely busy" trying to figure out more ways to stall your refund for as long as possible.
And please, "Feel free" to contact Sam on the 9th hole of the Kapalua Golf course if you have any further questions....
You feeling the "Customer Appreciation" yet?


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bittawm
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May 06, 2014, 12:00:07 AM
 #33319

can someone please tell me what my replacement was meant to have in it?Huh?

i have 18 boards half with no thermal paste and the other half with smeared thermal paste across the board

am I supposed to buy my own thermal paste for the heatsyncs?HuhHuh

am I supposed to buy my own wire to tie town the heatsyncs?Huh

someone tell me what the fuck is going on

BTC:1B3GN2WRQ6LBk9PcuZxoXevhty8sTgVrxn  <-------ONLY DEPOSIT TO THIS ADDRESS
DPoS
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May 06, 2014, 12:05:55 AM
 #33320


someone tell me what the fuck is going on

just wait for that instructo video they promised

"Rather than spending more time than is absolutely necessary on this we are going to take the approach of the famous Swedish Furniture maker and ship the box with minimal self-assembly. An instruction video is being made today and will be available later for all to see."

what day is today in sweeden?


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