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Author Topic: Swedish ASIC miner company kncminer.com  (Read 3007629 times)
opentoe
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May 10, 2014, 07:48:13 PM
 #33541

KnC declared today that their 3TH Super Juniors are safe to run and refuse to issue refunds. My last reply to them, now let the courts decide
Today, 06:27 PM
Originally posted by Kurt
Hi, Provided that all the components are connected properly and that you have 1 PCI-e cable per ASIC board, your miners will of course be safe to run. We understand that due to problems with shipping some components had been damaged, but in resolution additional ASIC boards had been sent to you. It is impossible to assist you further if you will not use the replacement boards to fix your miner. With these additional ASIC boards, you will need to re-assemble your miner and replace the faulty ASIC boards inside the case. I can see that you have a case open with my colleague, he will be able to offer you any assistance you require in order to help you set up your miner.
Thanks for your reply Kurt.


My reply:
I will use your statement that your 3TH Super Jupiters are safe to run and pose no risk when I submit my report to the Consumer protection agency. I will also have a written testimony of a certified technician included which will state and explain in details why those Super Juniors are a danger to run outside a supervised data centre. As KnC refuses to refund the money to customers they have scammed with second hand goods which mostly arrived damaged, it will be a case for the courts to decide.

I hope you don't mind that the press has been informed and I will do my best to get documented testimony from as many of the 400 Super Jupiter as possible proofing that KnC willingly sold faulty second hand parts to customers which do pose a danger. If KnC thinks that in a few days the public will forget about this scandal and your way to get 4.000.000 USD by dumping off used hardware stuff from your data centre onto customers who had supported you since the beginning, you will be wrong.

I hope that no miner will suffer any damage while running your dangerous mining equipment. You have not only lost me as a customer but also lost the respect of the whole mining community. There is no need to post another offer to send back your faulty ASIC board cards for replacement.

I have explained you in detail per email that I do not trust your mining equipment any longer.

As you refuse to refund my money I will do my best to join together with other of the 400 cheated Super Jupiter customers to pursue a lawsuit against KnC.
If they sent you replacement boards; you are compensated in the eyes of the law. I don't see what ground you have to bring it to court. You'd best talk with a lawyer before you waste too much energy on that.
CE certification is required for power supplies, not the components, and since the TOS clearly states you are agreeing you are a business, you are then NOT even a consumer, and are rejected from any "Consumer Protection Laws."

I think he means this.

You buy a new car. It has been determined it has a faulty sensor which makes it not start the car. Instead of the manufacture actually fixing the problem they just sent the user a new sensor. This sensor can be buried within the engine of the car and it should be the users responsibility to have to deal with that. I think this is what he meant. He wants KNC to fix it. Receives box in mail. Opens box. Plugs in, everything works.


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May 10, 2014, 08:24:11 PM
 #33542

What do you all think is the future of KnC as the equipment manufacturer (I don't really care about their data center anymore-it is done)?

Obviously, mini Neptune is a stillborn product, considering competitors $3200 price in May for 1.4th.
I think that KnC has to think about hardware and give good engineers there a free rein. I think IT consultants in this organization were a bad influence.
Ditch the preorder nonsense to the dustbin of history and compete on merits of a current product. The crazy thing is that they could have sold Jupiter for 4-5 more months, gradually raising the hash speed to 1-1.4 th and maintaining price competitiveness. Instead, they chose the route which is now proven as disastrous.
I think what they did is sheer madness as they could have continued selling gobs of Jupiters in Dec-April, while building up datorhall on proceeds, if they were so inclined.
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May 10, 2014, 08:54:43 PM
 #33543

Guys the garbage KNC is shipping out now is apparently used/faulty hardware from previous RMA's most likely. I would even think some of those parts weren't even soldered on the boards when it was packed up. They just needed to make sure they sent enough parts to make up a full miner rig, that's all. Seriously, how can those little tiny parts fall off like that?

They can't "fall off like that" the 1kg heatsinks and fans were not attached properly and came off rolling around all over the inside of the case smashing bits off.

But you have the manufacturer, the people that actually make the product shipping it in this manner. I could see if they hired high school kids and told them to go box up all that hardware over there and when you are done let me know. When you are dealing with a product that is worth $10,000 you do things right the first way, especially when time is such an evil thing.

Oh I don't disagree that they were badly designed, packed and shipped. Just pointing out that the components didn't just "fall off" they were smashed off. Smiley

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May 10, 2014, 09:22:15 PM
 #33544

Guys the garbage KNC is shipping out now is apparently used/faulty hardware from previous RMA's most likely. I would even think some of those parts weren't even soldered on the boards when it was packed up. They just needed to make sure they sent enough parts to make up a full miner rig, that's all. Seriously, how can those little tiny parts fall off like that?

They can't "fall off like that" the 1kg heatsinks and fans were not attached properly and came off rolling around all over the inside of the case smashing bits off.

But you have the manufacturer, the people that actually make the product shipping it in this manner. I could see if they hired high school kids and told them to go box up all that hardware over there and when you are done let me know. When you are dealing with a product that is worth $10,000 you do things right the first way, especially when time is such an evil thing.

Oh I don't disagree that they were badly designed, packed and shipped. Just pointing out that the components didn't just "fall off" they were smashed off. Smiley
Yes indeed they were "Smashed off" in the first shipment, but also in the subsequent shipment, ones where they were tightly wrapped up in bubble wrap, the Caps literally pulled off the pcb's like painter's tape while un-boxing the unit, leaving perfectly good caps fall to the ground or wherever, while the solder and board material is still unharmed...  which to me is empirical evidence someone fucked-up bigtime by ordering used boards to be shipped, or a slight chance the flux bottle was empty or line clogged during manufacture. The Machinery is only as good as the operator.     So, a combo is what I'm sayin' Hot/cold cycle fatigue being a biggie from the farm
**I even bet several non-functional, "seemingly whole" boards could be rejuvenated by spending a few minutes re-touching every solder point on those boards with a cold-heat pen.

Now, I'd even say one might try it on an under-performing october/november board as well because if there was a problem with the machine doing the soldering itself.... like no/little flux, and the problem has "carried on" to subsequent batches... it may fix old problems using the pen to touch up some solder points.....  then now this problem amplified with the mistake of someone there attempting to send us used boards.
Poor Bender.
One has nothing to lose by at least trying it on a "bad board"... just sayin'


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HardwareReviewer
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May 10, 2014, 10:14:12 PM
 #33545

http://www.coindesk.com/46k-spent-mining-hardware-happened-next/

Prepare to enter a world of stress
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May 10, 2014, 11:33:40 PM
 #33546

Yes indeed they were "Smashed off" in the first shipment, but also in the subsequent shipment, ones where they were tightly wrapped up in bubble wrap, the Caps literally pulled off the pcb's like painter's tape while un-boxing the unit, leaving perfectly good caps fall to the ground or wherever, while the solder and board material is still unharmed...  which to me is empirical evidence someone fucked-up bigtime by ordering used boards to be shipped, or a slight chance the flux bottle was empty or line clogged during manufacture. The Machinery is only as good as the operator.     So, a combo is what I'm sayin' Hot/cold cycle fatigue being a biggie from the farm
**I even bet several non-functional, "seemingly whole" boards could be rejuvenated by spending a few minutes re-touching every solder point on those boards with a cold-heat pen.

Now, I'd even say one might try it on an under-performing october/november board as well because if there was a problem with the machine doing the soldering itself.... like no/little flux, and the problem has "carried on" to subsequent batches... it may fix old problems using the pen to touch up some solder points.....  then now this problem amplified with the mistake of someone there attempting to send us used boards.
Poor Bender.
One has nothing to lose by at least trying it on a "bad board"... just sayin'

Occams razor says the 'subsequent shipment' likely were working undamaged product packaged with reused packaging materials.
The reused bubble wrap was probably not cleaned of the small resistors stuck to the grease.
IMneverHO

FYI flux is mixed into the solder paste and silkscreened on the PCB, no flux bottle involved.

Thermal cycle fatigue???
Give me a break, they might have cycled them once a week max. IMneverHO

You made sophist claims as a fanboi and I think you continue in that vein as a hater.
Your quest for populist personal validation in this thread is epic.

They have a shit case design for the franken.
They may be selling used shit and totally fucked up early shipments packaging.
They definately seem to be too frugal NOT to reuse the returned bubble wrap.

I will not believe parts can fall off of a PCB wrapped in bubble 'as the unpacking video shows'.

The problem as I see it is that the top suits at KnC greenlighted the franken design as suitable for public consumption.
The same frugal mindset neglected to clean reused packaging materials.

It's a fucked up situation without the need to pile on as you often seem to do (as a fanboi and a hater)

Unless you have experience with SMD manufacture and rework I suggest you stick to other subjects in your quest for validation.


YMMV
Smiley

P.S.
I hope for a win/win in life. (I'm not too successful but it is my goal)
Many live life in a win/loose struggle. (I consider that folly unless defending)
I suggest the win/loose folks often loose and occasionally end up with loose/loose because of a belief that someone must loose.
IMneverHO

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May 10, 2014, 11:34:44 PM
 #33547

Poorly written attempt of an article
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May 11, 2014, 03:53:12 AM
 #33548

while i agree with a few points in phonie x's post i agree with all of tolips.

Some of them with a heartfelt passion.

epic......ewik, never stop learning



elastic, whom were you referring to?
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May 11, 2014, 04:07:56 AM
 #33549

What's your theory on how the second shipment fell apart so easy again? Used bubble wrap with "Grease" on it??


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May 11, 2014, 04:23:20 AM
 #33550

What's your theory on how the second shipment fell apart so easy again? Used bubble wrap with "Grease" on it??

Same group of a-holes sending more broken crap. Pretty f'cking simple.
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May 11, 2014, 04:36:07 AM
 #33551

We have a ton of broken used KNC garbage, and they aren't responsive at all to RMA requests anymore.  I've been waiting all week to RMA a bad controller.  I'm still testing and assembling all the shit with zip ties, takes forever but it does work.  The first batch was 75% broken rate, the remaining batch around 20%.  Some are burned up from long term "abuse". Even the "new packaging" resulted in resistors getting torn off by the cases.  All the shit is USED and the fans are dirty with some sooty black shit. The foam bullshit cases just plain don't work and suck donkey balls.

Pretty much everyone that got the Franken-Jupiter option got Franken-Fucked KNC style. It's looking like the best option is to have the boards repaired by somebody handy with a soldering iron.

These guys used to be so good, what the hell happened? 

G R E E D



those 400 frankenjupier people without word on Neptune imho would probably (most) asked for a refund...by shipping them used
crap 400 folks (knc's figure) at 10,200 a neptune CA refund say....that is 4,080,000 usd they DID NOT HAVE TO LIKELY REFUND.

Now imho if they woulda sent it in boxes that worked on the get go..decent packing etc....the 3TH folks may have grumbled about this
but none of them would have really given a damn if they were mining promptly...but with the fried boards (likely) ...no real decent
miner as a unit...and bad shipping...they screwed up...and they don't want to lose the 'tricky' savings they made of $4,080,000.00
usd imho

So hey lets Stall and play RMA tag ..blame the shipper ..blame the victim....whatever it takes...I mean really if they cared about
reputation vs the $$$ they saved...they simply would have let everyone RMA their units back and give them a refund.

anyway my take on this drama

Searing
 

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May 11, 2014, 05:11:02 AM
 #33552

What's your theory on how the second shipment fell apart so easy again? Used bubble wrap with "Grease" on it??

Same group of a-holes sending more broken crap. Pretty f'cking simple.
I'm down with that.
But I still say it's worth a try touching those solder points up a bit those broken boards.
Others would say anything to keep more hashpower from coming online.


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xstr8guy
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May 11, 2014, 05:13:26 AM
 #33553

What's your theory on how the second shipment fell apart so easy again? Used bubble wrap with "Grease" on it??

The bubble wrap and antistatic bags (yes, my second shipment of boards were in bags) were definitely used, dirty and sticky. I can see how components were pulled off by simply removing them from the packaging although that wasn't my experience. I had only one resistor fall off from both batches. And that was when I was installing an i30. It may have been mildly bumped and just popped off.
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May 11, 2014, 05:14:16 AM
 #33554

What's your theory on how the second shipment fell apart so easy again? Used bubble wrap with "Grease" on it??

The bubble wrap and antistatic bags (yes, my second shipment of boards were in bags) were definitely used, dirty and sticky. I can see how components were pulled off by simply removing them from the packaging although that wasn't my experience. I had only one resistor fall off from both batches. And that was when I was installing an i30. It may have been mildly bumped and just popped off.
Thank you for confirming. In your experience, do you think the "Grease" was something extra, other than thermal paste rubbing around?
The absence of anti-static bags seems a huge red flag too... did anyone get anti-static bags on theirs?


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tolip_wen
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May 11, 2014, 05:18:06 AM
 #33555

What's your theory on how the second shipment fell apart so easy again? Used bubble wrap with "Grease" on it??

I have not seen evidence of second shipment PCB damaged.

I'm basing my theory on the 'unpacking video'.
It shows PCB wrapped seperately from heatsinks, all in bubble wrap.

If a PCB passes Power On Self Test and functional test, chances of parts falling off are remote.
The pessimist camp has stated PCB have passed rigorous multi month burn in.

It is 'possible' that KnC re-wrapped already damaged product.
I can't imagine why they would 'knowingly' do so, yet I can imagine some here thinking so.
I can imagine a broken process allowing it to happen.
I know people who could fuck up a wet dream, some of them have jobs. (shudder)

I have not seen the evidence and IMneverHO your theory has too many holes to champion.

Time will tell, fact trumps theory.

I have had previous theories negated in this thread, that is the beauty of the internet!

YMMV
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May 11, 2014, 05:20:52 AM
 #33556

Yeah, its all part of the fun questing for answers....   fun... sigh.
I just hope things shape up before the next shipments


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xstr8guy
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May 11, 2014, 05:24:12 AM
 #33557

What's your theory on how the second shipment fell apart so easy again? Used bubble wrap with "Grease" on it??

The bubble wrap and antistatic bags (yes, my second shipment of boards were in bags) were definitely used, dirty and sticky. I can see how components were pulled off by simply removing them from the packaging although that wasn't my experience. I had only one resistor fall off from both batches. And that was when I was installing an i30. It may have been mildly bumped and just popped off.
Thank you for confirming. In your experience, do you think the "Grease" was something extra, other than thermal paste rubbing around?

The bubble wrap was just plain filthy. It looked like it could have been pulled out of dumpsters. If I had to guess, I would say it was more than just TIM.

I've just had a taste and I'd say there is definitely some spilled soda, peanut butter and ketchup mixed in there.  Oh, and some really good german sausage grease.   Grin

Edit: Oddly, I didn't detect any swedish meatball residue.
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May 11, 2014, 08:59:45 AM
 #33558

value of goods - decent dar - 13k usd

packaging? used buble wrap...

i think, they are just doing maintaince on their DC, pulling off bad / underperforming modules, boards and shipping this crap into customers

that way they save on elecricity, labor and future maintaince costs (and trash exposal/recycling costs)

Briliant!
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May 11, 2014, 09:02:01 AM
 #33559

is anyone going to do anything about this?

BTC:1B3GN2WRQ6LBk9PcuZxoXevhty8sTgVrxn  <-------ONLY DEPOSIT TO THIS ADDRESS
LIMITED INTERNET ACCESS UNTIL 21st NOVEMBER
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May 11, 2014, 10:28:46 AM
 #33560

The bubble wrap was just plain filthy. It looked like it could have been pulled out of dumpsters. If I had to guess, I would say it was more than just TIM.

I've just had a taste and I'd say there is definitely some spilled soda, peanut butter and ketchup mixed in there.  Oh, and some really good german sausage grease.   Grin

Edit: Oddly, I didn't detect any swedish meatball residue.


Ok thats just gross..  Embarrassed

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