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Author Topic: Swedish ASIC miner company kncminer.com  (Read 3007535 times)
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May 05, 2014, 12:59:51 PM
 #33261

it's now been 22 since i requested a refund. i emailed KNC to ask when i can expect my refund and Anna Jagdhar told me their finance department is "extremely busy" and i wont get my refund for a few more weeks. kurt told me 7-10 days when i originally asked for a refund.

do not trust anything these people tell you.


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May 05, 2014, 01:15:19 PM
 #33262

it's now been 22 since i requested a refund. i emailed KNC to ask when i can expect my refund and Anna Jagdhar told me their finance department is "extremely busy" and i wont get my refund for a few more weeks. kurt told me 7-10 days when i originally asked for a refund.

do not trust anything these people tell you.

When did they turned to be so untrusted ? Seemed very good company from the start.
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May 05, 2014, 01:15:53 PM
 #33263

FYI, Firmware release 1.01 available on www.kncminer.com now, but no news announcement yet.
https://www.kncminer.com/pages/firmware
https://www.kncminer.com/userfiles/file/kncminer-1.01.bin

Seems to be uploaded today:
Last-Modified   Mon, 05 May 2014 11:44:34 GMT



!! File Complaints Against KnCMiner NOW !!
..and Thou shalt spread the coin in the name of cryptography for eternity
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May 05, 2014, 02:53:14 PM
 #33264

it's now been 22 since i requested a refund. i emailed KNC to ask when i can expect my refund and Anna Jagdhar told me their finance department is "extremely busy" and i wont get my refund for a few more weeks. kurt told me 7-10 days when i originally asked for a refund.

do not trust anything these people tell you.

When did they turned to be so untrusted ? Seemed very good company from the start.

Ive been waiting for a refund for my GB since early march. If I dont have a refund from them by Friday, im getting my legal counsel involved. Maybe a letter from them will speed it up, might as well get my monies worth from my retainer.
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May 05, 2014, 02:56:27 PM
 #33265

good

tips    1APp826DqjJBdsAeqpEstx6Q8hD4urac8a
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May 05, 2014, 02:57:29 PM
 #33266

it's now been 22 since i requested a refund. i emailed KNC to ask when i can expect my refund and Anna Jagdhar told me their finance department is "extremely busy" and i wont get my refund for a few more weeks. kurt told me 7-10 days when i originally asked for a refund.

do not trust anything these people tell you.

When did they turned to be so untrusted ? Seemed very good company from the start.

Ive been waiting for a refund for my GB since early march. If I dont have a refund from them by Friday, im getting my legal counsel involved. Maybe a letter from them will speed it up, might as well get my monies worth from my retainer.

Early March or April?

If this post helped you and you feel generous you know what to do: 1P9tXFy9bVgzrfPGeV7F8np26ZtFdCCWvz
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May 05, 2014, 02:58:04 PM
 #33267

Requested refund on Apr 9th. Still waiting. Also considering legal action.
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May 05, 2014, 03:00:30 PM
 #33268

it's now been 22 since i requested a refund. i emailed KNC to ask when i can expect my refund and Anna Jagdhar told me their finance department is "extremely busy" and i wont get my refund for a few more weeks. kurt told me 7-10 days when i originally asked for a refund.

do not trust anything these people tell you.

When did they turned to be so untrusted ? Seemed very good company from the start.

Ive been waiting for a refund for my GB since early march. If I dont have a refund from them by Friday, im getting my legal counsel involved. Maybe a letter from them will speed it up, might as well get my monies worth from my retainer.

Early March or April?

Early march.

Its also pretty cheap for me to fly up to Sweden... just dont have time before the BTC14 conference.
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May 05, 2014, 03:26:32 PM
 #33269

Early March Huh

Why don't you call KNC and ask for a BTC-refund ?
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May 05, 2014, 03:43:43 PM
 #33270

Guys the garbage KNC is shipping out now is apparently used/faulty hardware from previous RMA's most likely. I would even think some of those parts weren't even soldered on the boards when it was packed up. They just needed to make sure they sent enough parts to make up a full miner rig, that's all. Seriously, how can those little tiny parts fall off like that?

They can't "fall off like that" the 1kg heatsinks and fans were not attached properly and came off rolling around all over the inside of the case smashing bits off.

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May 05, 2014, 04:41:53 PM
 #33271

Early March Huh

Why don't you call KNC and ask for a BTC-refund ?

Never mind if you ask for a cash- or BTC-refund: They write you back that they are "extremely busy" and will not give you a refund or a date when they will refund you.

I have meanwhile contacted not only the Swedish Chamber of Commerce, but also the embassy's trade department of our country in Sweden. Furthermore, I have filed a claim and highly recommend that everyone of you does so, too. You can download the document here:

http://www.kronofogden.se/download/18.3ad14b751432a2e49d11da1/1389777725396/9012B11.pdf

And here you can read more about the following proceeding:

http://www.kronofogden.se/Applicationforinjunctiontopay.html

Mainly interesting for me is the following:

http://www.kronofogden.se/WhattheEnforcementAuthorityisallowedtoseize.html

So basically, I have requested that they would also seize all data regarding the financing of KnC's operation. This information may be crucial for submitting it to a lawyer who should file a criminal complaint if he finds any wrongdoing - and normally, such a wrongdoing can be found. If a criminal case is successfull and you have filed a claim that KnC has to pay for damages, you are in a pretty good situation if your financial (civil) claim has been approved.

And damages are here: With the assets witheld by KnC 20nm AB, you could have bought a miner and made BTC and may have sold them. So make sure you already have a good documentation of when you sent them which mail.

Also: Kronofogden explicitly writes:

Quote
You can apply for an order to pay provided that:

    the payment due date has passed
    you are able to affect the debt via a hearing (it can be settled)
    the debt is monetary.

So first send KnC a mail giving them a last deadline for payment.
If you have agreed to be paid by Bitcoin: Inform them that you retreat from this offer and - after they have failed to pay you in US$ and Bitcoin - now request a payment in US$. Otherwise, your order to pay surely will be rejected by the authorities.

This retraction from a payment by Bitcoins HAS to be sent to KnC BEFORE you send the letter to Kronofogden.

This is the information I received up to date from our embassy as well as from the Chamber of Commerce. I'll post any additional information I receive.

 
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May 05, 2014, 05:21:41 PM
 #33272

Good luck on Legal action... Considering court "backlogs", and the general slowness of the courts...
Especially in the area of consumer protection...
You would be lucky to get your case heard in court within a year or two in USA...
Is it like that in EU as well?
You would need "criminal" pursuits to get any timely action here,
and they are careful to classify consumer product orders under civil, and not criminal, especially when you are not even local.
Best luck will probably be right in Stockholm if you live there.
Wish you the best... just fair warning on what to expect.


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May 05, 2014, 05:31:16 PM
 #33273

KnC declared today that their 3TH Super Juniors are safe to run and refuse to issue refunds. My last reply to them, now let the courts decide
Today, 06:27 PM
Originally posted by Kurt
Hi, Provided that all the components are connected properly and that you have 1 PCI-e cable per ASIC board, your miners will of course be safe to run. We understand that due to problems with shipping some components had been damaged, but in resolution additional ASIC boards had been sent to you. It is impossible to assist you further if you will not use the replacement boards to fix your miner. With these additional ASIC boards, you will need to re-assemble your miner and replace the faulty ASIC boards inside the case. I can see that you have a case open with my colleague, he will be able to offer you any assistance you require in order to help you set up your miner.
Thanks for your reply Kurt.


My reply:
I will use your statement that your 3TH Super Jupiters are safe to run and pose no risk when I submit my report to the Consumer protection agency. I will also have a written testimony of a certified technician included which will state and explain in details why those Super Juniors are a danger to run outside a supervised data centre. As KnC refuses to refund the money to customers they have scammed with second hand goods which mostly arrived damaged, it will be a case for the courts to decide.

I hope you don't mind that the press has been informed and I will do my best to get documented testimony from as many of the 400 Super Jupiter as possible proofing that KnC willingly sold faulty second hand parts to customers which do pose a danger. If KnC thinks that in a few days the public will forget about this scandal and your way to get 4.000.000 USD by dumping off used hardware stuff from your data centre onto customers who had supported you since the beginning, you will be wrong.

I hope that no miner will suffer any damage while running your dangerous mining equipment. You have not only lost me as a customer but also lost the respect of the whole mining community. There is no need to post another offer to send back your faulty ASIC board cards for replacement.

I have explained you in detail per email that I do not trust your mining equipment any longer.

As you refuse to refund my money I will do my best to join together with other of the 400 cheated Super Jupiter customers to pursue a lawsuit against KnC.
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May 05, 2014, 05:36:09 PM
 #33274

Early March Huh

Why don't you call KNC and ask for a BTC-refund ?

Never mind if you ask for a cash- or BTC-refund: They write you back that they are "extremely busy" and will not give you a refund or a date when they will refund you.
 

RoadStress received his BTC-refund within 2 days after waiting weeks for $$-refund.

Sam confirmed that BTC refunds are faster.
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May 05, 2014, 05:36:44 PM
 #33275

KnC declared today that their 3TH Super Juniors are safe to run and refuse to issue refunds. My last reply to them, now let the courts decide
Today, 06:27 PM
Originally posted by Kurt
Hi, Provided that all the components are connected properly and that you have 1 PCI-e cable per ASIC board, your miners will of course be safe to run. We understand that due to problems with shipping some components had been damaged, but in resolution additional ASIC boards had been sent to you. It is impossible to assist you further if you will not use the replacement boards to fix your miner. With these additional ASIC boards, you will need to re-assemble your miner and replace the faulty ASIC boards inside the case. I can see that you have a case open with my colleague, he will be able to offer you any assistance you require in order to help you set up your miner.
Thanks for your reply Kurt.


My reply:
I will use your statement that your 3TH Super Jupiters are safe to run and pose no risk when I submit my report to the Consumer protection agency. I will also have a written testimony of a certified technician included which will state and explain in details why those Super Juniors are a danger to run outside a supervised data centre. As KnC refuses to refund the money to customers they have scammed with second hand goods which mostly arrived damaged, it will be a case for the courts to decide.

I hope you don't mind that the press has been informed and I will do my best to get documented testimony from as many of the 400 Super Jupiter as possible proofing that KnC willingly sold faulty second hand parts to customers which do pose a danger. If KnC thinks that in a few days the public will forget about this scandal and your way to get 4.000.000 USD by dumping off used hardware stuff from your data centre onto customers who had supported you since the beginning, you will be wrong.

I hope that no miner will suffer any damage while running your dangerous mining equipment. You have not only lost me as a customer but also lost the respect of the whole mining community. There is no need to post another offer to send back your faulty ASIC board cards for replacement.

I have explained you in detail per email that I do not trust your mining equipment any longer.

As you refuse to refund my money I will do my best to join together with other of the 400 cheated Super Jupiter customers to pursue a lawsuit against KnC.
If they sent you replacement boards; you are compensated in the eyes of the law. I don't see what ground you have to bring it to court. You'd best talk with a lawyer before you waste too much energy on that.
CE certification is required for power supplies, not the components, and since the TOS clearly states you are agreeing you are a business, you are then NOT even a consumer, and are rejected from any "Consumer Protection Laws."


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jelin1984
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Activity: 1582



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May 05, 2014, 05:39:15 PM
 #33276

Does anyone install the new firmware to tell us
RealMalatesta
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May 05, 2014, 05:42:24 PM
 #33277

Early March Huh

Why don't you call KNC and ask for a BTC-refund ?

Never mind if you ask for a cash- or BTC-refund: They write you back that they are "extremely busy" and will not give you a refund or a date when they will refund you.
 

RoadStress received his BTC-refund within 2 days after waiting weeks for $$-refund.

Sam confirmed that BTC refunds are faster.

I wish it were two days in my case....
Phoenix1969
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May 05, 2014, 05:47:11 PM
 #33278

Oh yeah...
55 days 'till Vacation @ KNC... The whole month of July... (Swedish Industrial Vacation)
That ought to throw a monkey-wrench in the wheel for sure...  ug.


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RoadStress
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May 05, 2014, 05:49:20 PM
 #33279

Early March Huh

Why don't you call KNC and ask for a BTC-refund ?

Never mind if you ask for a cash- or BTC-refund: They write you back that they are "extremely busy" and will not give you a refund or a date when they will refund you.
 

RoadStress received his BTC-refund within 2 days after waiting weeks for $$-refund.

Sam confirmed that BTC refunds are faster.

After spamming their e-mail/support system with more than 20 e-mail and after letting everyone know that they should stay away from KnC. So yes i am inclined to think that Greedy Sam is reading the forums.

STAY AWAY FROM KNC AND NEVER BUY STUFF FROM THEM!

iCEBREAKER is a troll! He and cypherdoc helped HashFast scam 50 Million $ from its customers !
H/w Hosting Directory & Reputation - https://bitcointalk.org/index.php?topic=622998.0
raskul
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May 05, 2014, 05:50:06 PM
 #33280

Early March Huh

Why don't you call KNC and ask for a BTC-refund ?

Never mind if you ask for a cash- or BTC-refund: They write you back that they are "extremely busy" and will not give you a refund or a date when they will refund you.
 

RoadStress received his BTC-refund within 2 days after waiting weeks for $$-refund.

Sam confirmed that BTC refunds are faster.

After spamming their e-mail/support system with more than 20 e-mail and after letting everyone know that they should stay away from KnC. So yes i am inclined to think that Greedy Sam is reading the forums.

STAY AWAY FROM KNC AND NEVER BUY STUFF FROM THEM!
+1
justsaying

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