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Author Topic: Swedish ASIC miner company kncminer.com  (Read 3008276 times)
tzortz
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May 02, 2014, 02:55:08 PM
 #33141

If anyone needs lawyers....
Lawyers!?  Are you sure that is necessary?  I heard these things were 'over engineered'






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The Avenger
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May 02, 2014, 02:56:22 PM
 #33142

If anyone needs lawyers....
Lawyers!?  Are you sure that is necessary?  I heard these things were 'over engineered'



^ LOL! You got that right  Grin

"I am not The Avenger"
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May 02, 2014, 03:24:56 PM
 #33143

I don't hear any complaints from the regulars today.
Please post if you got the refund.

I still did not get it despite a specific promise made by one of their representative to refund by the end of this week.
I never abused any of these people on the phone, never threw any insults at them either on a message board or email.
Are these the days when a semblance of civilized behavior is considered a weakness? I have a lot to learn here   Angry
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May 02, 2014, 03:37:32 PM
 #33144

I don't hear any complaints from the regulars today.
Please post if you got the refund.

I still did not get it despite a specific promise made by one of their representative to refund by the end of this week.
I never abused any of these people on the phone, never threw any insults at them either on a message board or email.
Are these the days when a semblance of civilized behavior is considered a weakness? I have a lot to learn here   Angry


Received mine this morning, initial request on April 7, converted to BTC refund last Friday..

1CPi7VRihoF396gyYYcs2AdTEF8KQG2BCR
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May 02, 2014, 03:40:45 PM
 #33145

I don't hear any complaints from the regulars today.
Please post if you got the refund.

I still did not get it despite a specific promise made by one of their representative to refund by the end of this week.
I never abused any of these people on the phone, never threw any insults at them either on a message board or email.
Are these the days when a semblance of civilized behavior is considered a weakness? I have a lot to learn here   Angry


Received mine this morning, initial request on April 7, converted to BTC refund last Friday..

So no USD refund then?

If this post helped you and you feel generous you know what to do: 1P9tXFy9bVgzrfPGeV7F8np26ZtFdCCWvz
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May 02, 2014, 04:30:30 PM
 #33146

Hi,

Apologies for the delay in reply. We understand your concerns and frustrations regarding this issue. We sent out the replacement miners as quickly as possible in order to reduce the down time caused by the first shipment and it appears that the shipment has been damaged during transit once again in a bad way. The only thing we can do to resolve this issue for you is issue an RMA for any faulty boards that you have to be sent back to us for replacements.

We have also opened a case with UPS regarding this as the damage caused during transit is not acceptable. We hope to have all these issues resolved for you and all other customers who have had problems with the miner as quickly as possible.

This ticket has been passed on to our RMA team, please provide information on how many boards you have which are damaged and we will issue the RMA for the boards to be sent back to us.

Once again please accept our sincere apologies for the inconvenience caused, we will resolve this issue in the best way possible.



Best regards  |
Med vänlig hälsning

Keith Gurnett



This was the email KnC just sent me - so they want me to RMA all the faulty boards not only on my own expense but they expect that once they sent me another bunch of boards that their "Super Jupiter 3TH" miners are suddenly safe to run? I had a certified and experienced technician check out their miners yesterday and he tested all of them for 12 hours. His conclusion was that those miners are UNSAFE AND DANGEROUS to run in a private surrounding and pose a threat to life.

The miners run extremely hot, the enclosures are so poorly designed that not only the heatsinks dont sit properly on the chips thus further increasing the temperature and fire hazard, also the fact that the ASIC boards form the bottom of the enclosure and apart from 4 plastic stilts they are very close to the ground and easily can short circuit. The controller boards, not only that in the replacement shipment they lack the GREEN/RED led light, which shows if they are running correctly are not in a safe enclosure. KnC's solution to stick 4 plastic feet on them doesn't work. Placing them on top of the aluminium box increases the risk of a short circuit.

The miners are supposed to be on 24 hours a day and work safely and stable. I ask again KnC if they are willing to take responsibility for any damages or accidents happen due to their poorly designed miners?? What is if a fire starts because of their poorly designed miners? What is if there is a loss of life? Just send a bunch of second hand replacement ASIC boards from their mining farm again?Huh

We all had paid between 10.000 and 13.000 USD for the promise to get a high tech product, the Neptune which was supposed to be as secure and well assembled as the October/November Jupiters. Now we get some second hand staff which is dangerous to run.

I refuse to expose myself and my family to the risk of running the Super Juniors in my living environment. They are a danger for my life and my family. Those miners are not secure and I got the testimony and expertise of my technician and lots of documentation to proof that they are not secure and safe to run.

I am sorry KnC, but I do not accept your suggestion to RMA some boards to get some another set which might be working or not, those replacement boards are not increasing the security of those miners. They are designed to run in your mining farm near the Arctic Circle in Sweden but NOT  safe to run them in my house beside my family.

I demand an exchange for a SAFE PRODUCT which promises the expected hashrate or I want a full refund. I am willing to send back the whole hardware junk which you have sent me ON KNC's expense.

KnC had fooled 400 people to believe they can drop second hand equipment from their mining farm to free capacity for 400 Neptunes which went on sale. They made another 4.000.000 USD with it. I am not risking my life running those insecure miners and I am willing to join a class action lawsuit which I am sure will soon be launched against KnC.

I gave KnC a lot of chances to make it right but they didn't. The only way to resolve this situation is to refund the money NOW to every 3TH Super Jupiter customer who demands it. I am willing to ship back the miners (even I already paid a lot of money buying PSU's and paying the technician etc) but I will NOT pay the costs for shipping back their hardware junk to get even more junk.

I have enough. I am sorry, Knc. I was a supporter of you from the first hour, but you destroyed my trust. You have one last chance to make it right and refund me my money. I refuse to expose myself to the risk of running those unsafe miners. Every court in the world will have a lot of evidence to support my claim that those miners which you sent out as Super Juniors are dangerous.

I advise you to consult your company lawyers and if you are confident to go ahead with your replacement tactic, hoping that this disaster calms down, good luck.
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May 02, 2014, 04:33:15 PM
 #33147

At one month batch 1 customers
Will have free hosting 3th power from knc

Let's see it
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May 02, 2014, 04:36:03 PM
 #33148

Do these guys live in a gated community? Surprised no rough justice has happened yet ...

Bad things have happened for much lower drug debts ...
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May 02, 2014, 04:37:26 PM
 #33149

At June is one month


Knc tell early June
Not late June


Donation for my English lesson
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May 02, 2014, 04:44:18 PM
 #33150

If anyone needs lawyers help to file a case against kncminer here in Stockholm I might be able to help you and put you in contact with firms that will fight this case on your behalf. All of you affected should file the case jointly to get the best outcome as this company is playing with your hard earned money.

Please let me know if a class action lawsuit has been started. After KnC's last reply to me completely ignoring the issue that their Super Jupiter miners are dangerous, I am willing to join legal action against them. I have enough
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May 02, 2014, 04:49:57 PM
 #33151

This was the email KnC just sent me - so they want me to RMA all the faulty boards not only on my own expense but they expect that once they sent me another bunch of boards that their "Super Jupiter 3TH" miners are suddenly safe to run? I had a certified and experienced technician check out their miners yesterday and he tested all of them for 12 hours. His conclusion was that those miners are UNSAFE AND DANGEROUS to run in a private surrounding and pose a threat to life.

I told you they'd try to weasel their way out and pass the expense of their mistakes onto the customer.

Don't cave in. Contact consumer agencies in Sweden (various links posted here last week - page 1651) and get them involved. If you deal directly with KNC, they will try very hard to fuck you over. Pressure knc and if they don't work with you to find a solution satisfactory to YOU, report them. KNC cannot ship broken goods and pass the cost on to you. Sadly, die0 issues were not physical, so they fucked us all with their RMA process. But you have lots of broken hardware photos AND testimony of your technician to help your case.

P.S. Tell everyone on the knc forum to DOCUMENT EVERYTHING. Take photos of everything - the packaging, any damage, dust or old thermal paste on the arctic coolers to prove they are used goods (I've already seen quite a few photo's documenting this, but more always helps), dust or scratches on the boards, broken components etc.

It would be better to post them here, on bitcointalk, as KNC will no doubt delete them all from their forum if you take them to court.

1. DOCUMENT EVERYTHING (PHOTOS, EMAILS FROM KNC CS ETC)
2. POST THIS EVIDENCE ON KNC FORUM & HERE

"I am not The Avenger"
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May 02, 2014, 05:10:44 PM
 #33152

Am I understanding this correctly?Huh
The FrankenJupiter replacements they shipped out are same as the first? busted up?
And they blame UPS?


Last week I thought it was un-intentional...   today, They prove it was intentional.
Who could be that fucking stupid?, really?
Wow.
KNC....  "You're Fired!"



They didn't even attempt to fix the issue!
They just mailed out more MacGuyver-wired FrankenJupes?
That's just crazy.


It reminds me of American healthcare.


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May 02, 2014, 05:12:08 PM
 #33153

this viscous circle of fucking over customers will never end unless we as a community STOP THROWING PRE-ORDER MONEY AT COMPANIES THAT DON'T HAVE A FINISHED PRODUCT.

this scam is nothing new........

collect pre-order money
manufacturer miners with pre-order money
mine with customers equipment
delay shipping
mine some more
delay shipping again
mine some more
ship or refund when machines are close to no longer being profitable
announce miners with better hash rate
repeat scam

BFL started it and the whole world saw them get away with it so now everybody is going to do it.

i have a saying and it goes like this:  fuck me once, fuck you. fuck me twice, fuck me.


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May 02, 2014, 05:48:14 PM
 #33154

I don't hear any complaints from the regulars today.
Please post if you got the refund.

I still did not get it despite a specific promise made by one of their representative to refund by the end of this week.
I never abused any of these people on the phone, never threw any insults at them either on a message board or email.
Are these the days when a semblance of civilized behavior is considered a weakness? I have a lot to learn here   Angry


Received mine this morning, initial request on April 7, converted to BTC refund last Friday..

So no USD refund then?

I send them a email again,,,and no auto reply..and still no refund yet...one month has passed!!
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May 02, 2014, 05:54:24 PM
 #33155

surely you should all be getting your refunds promptly now that spondoolies group buy has ended?

tips    1APp826DqjJBdsAeqpEstx6Q8hD4urac8a
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May 02, 2014, 05:55:00 PM
 #33156

At one month batch 1 customers
Will have free hosting 3th power from knc

Let's see it

oh yeah, funny joke. like they give a fuck.

tips    1APp826DqjJBdsAeqpEstx6Q8hD4urac8a
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May 02, 2014, 05:55:20 PM
 #33157


i have a saying and it goes like this:  fuck me once, fuck you. fuck me twice, fuck me.

That's it!

Only customers can stop this whole shit....

" I'm waiting for my punishment, I know it's on my way
  So cut, cut, cut me up and fuck, fuck, fuck me up"
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May 02, 2014, 06:10:45 PM
 #33158

I don't hear any complaints from the regulars today.
Please post if you got the refund.

I still did not get it despite a specific promise made by one of their representative to refund by the end of this week.
I never abused any of these people on the phone, never threw any insults at them either on a message board or email.
Are these the days when a semblance of civilized behavior is considered a weakness? I have a lot to learn here   Angry


Received mine this morning, initial request on April 7, converted to BTC refund last Friday..
I have requested my refund on April 8th in BTC, they declined my BTC request and asked for my bank information. So does this mean I have to request BTC again to get it quickly or am I just 1 business day away from my refund?...
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May 02, 2014, 06:24:50 PM
 #33159

got my refund today, requested refund on 12-April

near end of November cost me 12.1 BTC for the Neptune and got 22.5 BTC back

edit.  did little snooping on block explorer and come across this address 1Nbq2XZaRsKknf5fcT2wTXvBS31PaUWSeX
https://blockchain.info/address/1Nbq2XZaRsKknf5fcT2wTXvBS31PaUWSeX
I can remember this address at eligius a while back and people were saying it belonged to bitmain, I think

edit2. this is another of their addresses, I think 1A73ExsM2doRwTLp82rv5U36QHbBFmHD1X
https://blockchain.info/address/1A73ExsM2doRwTLp82rv5U36QHbBFmHD1X

both addresses total 43,601 BTC, over $19 million at current rates
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May 02, 2014, 06:47:30 PM
 #33160

I also got my refund today.. Same details as prior post. Things didn't work out, but glad I got a refund. The same cannot be said for other companies. But with that said, they will not be issuing refunds for the Titan. So it's too much risk for me.


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[D]ecentralized application
[E]liminated third parties
[C]ontent distribution       



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[E]ncrypted & secure
[N]o borders
[T]imeless reputation 



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Bitrated user: Vagnavs.
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