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Author Topic: Black Arrow 28nm 100Ghash Bitcoin ASIC from $0.49/GH/s  (Read 786812 times)
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btcminer84
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May 14, 2014, 11:57:08 PM
Last edit: May 15, 2014, 12:30:21 AM by btcminer84
 #3581

I have send a REFUND request for my (Batch 1) Orders #2120 and #4421 right now via the BlackArrow Ticket System as well as per PM here on Bitcointalk.org referring to the Ticket IDs. I paid for the X-3 back in November 2013. I still got no shipping or anything else.

For me, the refund is the better way due to customs and other taxes and high power costs (Europe) in the future of this issue.

If there is no refund answer from BlackArrowSoftware (HK, first order) or Destino Limited (UK, X-3 PSU order) until this month I call a lawyer.
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May 15, 2014, 12:07:59 AM
 #3582

I ordered 1 X-1 with batch 1 and i am looking at profitability and its never going to happen unless BTC value goes back up. Debating whether to ask for a refund or order another at 50% off. I'm sure its been asked but if we paid with BTC are we getting a refund in BTC or USD?
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May 15, 2014, 02:24:09 AM
 #3583

I emailed you support@blackarrowsoftware.com, wait a long time but no one reply, and I emailed you again, and I received the email by MAILER-DAEMON@blackarrowsoftware.com  tel me as follows:

---------------------------------------------------------
This is the mail system at host blackarrowsoftware.com.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

 The mail system

<support@blackarrowsoftware.com>: Command died with status 255:
    "/home/www/blackarrowsoftware.com/support/console/index.php". Command
    output: PHP Parse error:  syntax error, unexpected ';' in
    /home/www/blackarrowsoftware.com/support/__swift/apps/core/cron/class.Controller_Daily.php
    on line 85  Parse error: syntax error, unexpected ';' in
    /home/www/blackarrowsoftware.com/support/__swift/apps/core/cron/class.Controller_Daily.php
    on line 85

Final-Recipient: rfc822; support@blackarrowsoftware.com
Original-Recipient: rfc822;support@blackarrowsoftware.com
Action: failed
Status: 5.3.0
Diagnostic-Code: x-unix; PHP Parse error:  syntax error, unexpected ';' in
    /home/www/blackarrowsoftware.com/support/__swift/apps/core/cron/class.Controller_Daily.php
    on line 85  Parse error: syntax error, unexpected ';' in
    /home/www/blackarrowsoftware.com/support/__swift/apps/core/cron/class.Controller_Daily.php
    on line 85
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May 15, 2014, 02:44:42 AM
 #3584

I ordered 1 X-1 with batch 1 and i am looking at profitability and its never going to happen unless BTC value goes back up. Debating whether to ask for a refund or order another at 50% off. I'm sure its been asked but if we paid with BTC are we getting a refund in BTC or USD?
If you ordered with minersource they will refund you with the exact amount you paid in BTC.

Which is how it should be! And i did receive an update today that they are working on my refund at minersource. That it takes some time for them to gather the funds together to get the refunds set up as the money was sent to black arrow for the units to be made. I am fine with that. It was nice to get an update and know progress is being made.

It is just that while waiting around for these x-1s i bought the ant miners because they were actually available, and i am glad i did instead of waiting around on these. Now i don't have enough room to run all the x-1's. Just a big headache on how to connect everything to the net and power it all, too much mining crap as it is.

Part of me almost, almost feels bad, but ba was the one who felt confident enough to make promises about offering the best dollar per hash going on the date of shipping, so it is hard to not want to feel excited as a customer that they are going to try to live up to that. They have tried with their half assed attempts so far, if you call it trying. I don't know if they really are that desperate and throwing us the only bones they possibly can, or if they are evil masterminds just looking to exploit those eager to make a few quick dollars.

In my books lots of shady shit has transpired, looking back the bit fury thing really strikes a nerve, but it is said and done now. When i tried to do a little research i couldn't find anything wrong with black arrow and the lancelots, they seemed to be a pretty decent company back then. And they were responsive and active when i was very interested when they were the best price for hashing equipment. Who knows when things went wrong. They can still right things and manage to turn this whole thing into something very positive. It will cost them dearly, put them in the red, but they need to be thinking long term as well, about the next bactch of equipment, if they don't pull this off, there is no more black arrow. It is in their interest to live up to what they have said in the past.

Interestingly enough i went to dig back to find some early mention of the price match since someone was asking, bottom of page nine for this one:

The above quotes simplify to this for me:   BlackArrow has promised his Prospero ASIC pre-orders (completely paid by Oct sometime) will be 25% cheaper than the market price of currently-shipping non-pre-orders

Correction: 25% cheaper than today's market price. We will do our best to keep the prices 25% less than the competition compared to the orders that are shipped in February 2014 as well, but we cannot guarantee 25% as they have the same manufacturing prices as we do. We can only guarantee that we'll sell cheaper compared to the prices from February 2014.



Then i found this little gem:


Current price of CoinTerra
TerraMiner IV - 3$/GH ----- Delivery in "early" Jan  (75% of 3$/GH = 2.25$/GH)


Current price of Blackarrow
Prospero X-1:   2.69$/GH ------Delivery in March
Prospero X-3:   2.25$/GH ------Delivery in March

Why do you think that we will fail our delivery date? Any why would any other manufacturer meet their delivery date?


So Blackarrow, what happened to the 25% less than competition price guarantee?

We do not guarantee our prices to be 25% lower than our competition. We are currently offering 35% discount compared to OUR retail prices and, by the time of the shipment, if the competition drops the price below ours we will drop the prices as well and deliver more hash power.

It is impossible to guarantee what you've understood: The competition has the same manufacturing costs as we are. If they were to drop the prices at manufacturing costs not only that we would work for free, we would also need to give our customers 25% of the manufacturing price.

End of Feb 2014 is a long long way with difficulty expected to go up exponentially!
Is your bet that your miner will earn your money back within January? What happens if other manufacturer delivers late?



I think that is the kind of trouble having an ego gets you into. Now you either make good on your promises or your credibility takes a real beating.  Like i said, almost feel bad. I just wouldn't have made outrageous claims that i know are most likely going to bite me in the ass.

Edit: I had to fix a typo that annoyed me. Added a little more venom.

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May 15, 2014, 02:52:10 AM
 #3585

About the compensation package, if they decide to change it again. Maybe they will let us know with tomorrows update. Either way I would say at least don't complain til after their next update sometime tomorrow.

----------------------------------------------------------------------------------------------------------------------------------------------

Want a sig like mine for your BTC Guild stats, then check out this post !

To be decided...
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May 15, 2014, 05:03:14 AM
 #3586

Anybody feel like crying?

Put the time machine back to February and watch the tears hit your laptop keys:

http://retrocalc.net/

CharityAuction
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May 15, 2014, 05:32:04 AM
 #3587

I think I'm gonna puke !

02/07/2014 - 05/14/2014 - 2600Gh/s - BTC 27.8429

(Pre comp figures @ 1 x3 & 6 x1's)

So ya, F all the people saying don't cry about compensation because BA doesn't owe us anything beyond what we paid for.

Kiss my fat a$$ !

To be decided...
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May 15, 2014, 05:59:04 AM
 #3588

can anyone tell me BA keep not replying again?I emailed them many times ,still no one answer me..
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May 15, 2014, 06:54:15 AM
 #3589

@bobsag

Can you please check your PM's / emails from me... sorry if I seem paranoid or am being a PITA but I got this quirk about me that bothers me when things don't get acknowledged even if it's just someone saying I got your message but might take me a few days to handle it as I / were swamped.

Ty.

To be decided...
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May 15, 2014, 08:52:58 AM
 #3590

I think Batch 1 customers will get 100% compensation and Batch 2 will get 50% now that Batch 2 is late and the price of Ants is dropping. Anything less would be disappointing. If Black Arrow steps up and does right by their early customers, it will help them in the long run, and I hope they realize this.

Shipping their first customers, the people who financed this project, miners that are a month or two away from being useless will not entice potential customers to purchase from them in the future.

I'm still excited for my X-3, and have my fingers crossed that the compensation package gets better.
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May 15, 2014, 08:55:06 AM
 #3591

I asked for a refund but BlackArrow told me they "ship within the next few days". I want to get a refund instead of the product.
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May 15, 2014, 08:59:53 AM
 #3592

I asked for a refund but BlackArrow told me they "ship within the next few days". I want to get a refund instead of the product.

BA told you? E-mail? Screen (proof) please....

Thx!
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May 15, 2014, 09:04:42 AM
Last edit: May 15, 2014, 09:14:49 AM by btcminer84
 #3593

I asked for a refund but BlackArrow told me they "ship within the next few days". I want to get a refund instead of the product.

BA told you? E-mail? Screen (proof) please....

Thx!

They told me this after my refund request tonight and only here the blackarrow in this forum. No real proof is possible.
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May 15, 2014, 09:36:29 AM
 #3594

LOL,

its a realy shame the reply like that "sell yourself" thats realy unprofessional imo
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May 15, 2014, 09:54:45 AM
 #3595

Yes, they send us this crap of miners these days (who knows?), but right today this crap is not worth anything, because the miners (as well as 3 TH/s version) will never ROI.

It seems they use customers as an electric trashcan.
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May 15, 2014, 09:55:51 AM
 #3596


They told me this after my refund request tonight and only here the blackarrow in this forum. No real proof is possible.

So you did your refund request somewhat recently?
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May 15, 2014, 10:01:02 AM
 #3597


They told me this after my refund request tonight and only here the blackarrow in this forum. No real proof is possible.

So you did your refund request somewhat recently?

Yes, tonight (GMT +0).
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May 15, 2014, 10:36:47 AM
 #3598

@ blackarrow, please be fair and refund me. What is that kind of customer support? I will not wait one day or more.
The game is over and I just want my money back.
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May 15, 2014, 10:46:23 AM
 #3599

@ blackarrow, please be fair and refund me. What is that kind of customer support? I will not wait one day or more.
The game is over and I just want my money back.
+1

Your unit aint produced yet, let alone shipped.
Your entitled to a refund, they are more than 3 months to late
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May 15, 2014, 10:55:15 AM
 #3600

In Germany it is a crime, what Black Arrow does. It is called "Vorschussbetrug" oder "Vorkassebetrug".
http://www.dict.cc/deutsch-englisch/Vorkassebetrug.html (advance fee fraud)
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