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Author Topic: Gridcoin (GRC) - first coin utilizing BOINC - Official Thread  (Read 572988 times)
SteadyAsSheGoes
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June 06, 2014, 04:44:14 PM
 #3061

Can anyone tell me why GRC has been frozen at Poloniex for like a week and counting? This seems worrisome to me (and the fact that I bought some GRC just before the market got frozen isn't helping). Since Poloniex is listed as an official exchange in the OP, it would be at least partially the responsibility of the devs to get that fixed..

Just a quick update:

- Still no progress from Poloniex' side (been frozen for well over a week now)
- I had opened a ticket with Poloniex 3 days ago, which got closed without a response 2 days ago. I have reopened it myself, still no response

The fact that Poloniex doesn't seem to care about its users is a very bad signal. You can't just leave a whole market frozen for more than a week, without news and without responding to support tickets, while in the meanwhile the users have no way of touching their coins. A week in crypto is like a lifetime, and this is absolutely ridiculous. I'll be pulling out all of my coins from Poloniex, because this exchange just doesn't seem trustworthy at all.

I am very sorry your tickets received no response. There is really no excuse for that.

GRC has only been frozen due to the compilation issues. We have just gotten it compiled and running, and are now trying to get it to sync. I anticipate the GRC market will be unfrozen today.

Yesterday I was also told (on IRC) that it would be fixed the same day. I was also told that public status updates would be provided. And I was also told that my support ticket would be responded to. The outcome:

- Still no response to my support ticket
- GRC market is *still* frozen
- No public status updates have been provided other than your response in this topic (which I appreciate, but you should be providing status updates on your website - not all your users are going to find this post).

I hope you'll actually set this straight because honestly this situation is ridiculous.
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busoni
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June 06, 2014, 09:29:50 PM
 #3062

You're absolutely right. I could give you excuses, but the short and long of it is that we screwed up. I'll tweet a status update now.

Poloniex.com - Fast crypto exchange with margin trading, advanced charts, and stop-limit orders
lynn_402
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June 06, 2014, 10:01:23 PM
 #3063

You're absolutely right. I could give you excuses, but the short and long of it is that we screwed up. I'll tweet a status update now.

It's probably the first time I hear a humble and honest statement said on behalf of an exchange.
One point for Poloniex!

chiguireitor
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June 07, 2014, 02:56:32 AM
 #3064

Lots of coins got hit on the games/faucet and i've shut down the whole thing until i can resolve the security exploit smartypants found.

Around 0.5 BTC where stolen, not a big loss... but whatever...

"Official" PR here http://cryptocoinfaucet.appspot.com/

BillTech
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June 07, 2014, 09:58:13 AM
 #3065

hey guys kinda stuck with this error
tried bout everything

************************
EXCEPTION: St13runtime_error      
CDB() : can't open database file wallet.dat, error -30974      
D:\Program Files (x86)\Coins\Gridcoin\gridcoin-qt.exe in Runaway exception      

2014-06-07 09:55:04 EnvShutdown exception: DB_RUNRECOVERY: Fatal error, run database recovery (-30974)

seems to happen when blocks hit 22 weeks out
BenHur
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June 07, 2014, 11:18:52 AM
 #3066

hey guys kinda stuck with this error
tried bout everything

************************
EXCEPTION: St13runtime_error      
CDB() : can't open database file wallet.dat, error -30974      
D:\Program Files (x86)\Coins\Gridcoin\gridcoin-qt.exe in Runaway exception      

2014-06-07 09:55:04 EnvShutdown exception: DB_RUNRECOVERY: Fatal error, run database recovery (-30974)

seems to happen when blocks hit 22 weeks out


Do you have a backup wallet.dat?
The wallet software will backup wallet.dat automaic.The backup wallet files are in "C:\Users\your user name\AppData\Roaming\Gridcoin\walletbackups",
Replace the wallet.dat with a backup.

I use a back up in 06/01/2014,and it works fine now. Grin
SteadyAsSheGoes
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June 07, 2014, 02:22:46 PM
 #3067

You're absolutely right. I could give you excuses, but the short and long of it is that we screwed up. I'll tweet a status update now.

Guess what. 11 days and counting. Still frozen..
Gridcoin
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June 07, 2014, 05:58:59 PM
 #3068

Mandatory Upgrade:
2.1.3.7/158/13.1
 
- Added PoB Rule
- Prevent Solo mining while client is far out of sync
- Fixed Linux compile error
- Added a new feature to the top level menu : Under Rebuild Block Chain | Download Blocks, will allow new users to sync from 0 in less than 5 mins.
- Added execute downloadblocks

Gridcoin: scientia humana libertas
BillTech
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June 07, 2014, 09:25:24 PM
 #3069

hey guys kinda stuck with this error
tried bout everything

************************
EXCEPTION: St13runtime_error      
CDB() : can't open database file wallet.dat, error -30974      
D:\Program Files (x86)\Coins\Gridcoin\gridcoin-qt.exe in Runaway exception      

2014-06-07 09:55:04 EnvShutdown exception: DB_RUNRECOVERY: Fatal error, run database recovery (-30974)

seems to happen when blocks hit 22 weeks out

fresh install still gettin this with new version
traderman
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June 07, 2014, 09:40:20 PM
 #3070

corrupt wallet, you need to start gridcoin with -salvagewallet

hey guys kinda stuck with this error
tried bout everything

************************
EXCEPTION: St13runtime_error       
CDB() : can't open database file wallet.dat, error -30974       
D:\Program Files (x86)\Coins\Gridcoin\gridcoin-qt.exe in Runaway exception       

2014-06-07 09:55:04 EnvShutdown exception: DB_RUNRECOVERY: Fatal error, run database recovery (-30974)

seems to happen when blocks hit 22 weeks out

fresh install still gettin this with new version
s4mmy
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June 08, 2014, 03:58:47 PM
 #3071

Everybody remember to upgrade your wallet! Navigate help-> Debug window -> Console, then type upgrade.

If you go into upgrade loop for some reason add this line in gridcoin.conf: suppressupgrade=true.

Cheers!

ps. Remember to vote in MintPal!

Donate BTC: 18hLBMKpTRH9pi1myZHHcmk3kS9JGJLDoi
Donate GRC: G7aoEsY9zjr5td4bNPLmsbB2Dg8dg5EExB
SteadyAsSheGoes
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June 08, 2014, 04:01:25 PM
 #3072

You're absolutely right. I could give you excuses, but the short and long of it is that we screwed up. I'll tweet a status update now.

Guess what. 11 days and counting. Still frozen..

12 days and counting. Still frozen.

I did finally get a response to my support ticket (after almost a week). And it's the most pathetic response I've ever seen:

Quote
Generally, markets can be frozen for a variety of reasons.  Oftentimes at the dev's request. The GRC Wallet is running, but we are having difficulties getting it to sync. There is no need to worry about the safety of your coin just because a market is frozen.  During this time, no transactions will happen.  When the market resumes, transactions might go through on their own, or you might have to ask for assistance

1. "there is no need to worry about the safety of your coin just because a market is frozen"
What the hell? You lock me out of my fund for 12 days and I do not need to worry? Obviously I do need to worry, because you are clearly very incompetent.

2. It's not even only about the safety of my coins. It's not like Poloniex is the only market that trades this coin. In the meanwhile, trading continues on other markets while I'm not able to touch my funds at all, FOR TWELVE DAYS (which is a lifetime in crypto)

3. When the market resumes, transactions might go through on their own, or you might have to ask for assistance
"When the market resumes, it might work, or it might not". Really? Yeah I surely could not have figured that one out myself.

This is so utterly ridiculous that I'm having trouble finding the right words for it. Unprofessional and incompetent don't quite cut it.
busoni
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June 08, 2014, 04:28:37 PM
 #3073

I've been updating people on Twitter and in this thread. The wallet is not syncing, I'm in contact with the dev. Transactions cannot be sent if the wallet does not sync. I'm sorry the market has been frozen for so long, but we're doing everything we can.

Poloniex.com - Fast crypto exchange with margin trading, advanced charts, and stop-limit orders
BillTech
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June 09, 2014, 03:42:47 AM
 #3074

just a heads up https://c-cex.com/ grc wallet fixed and working/trading
andrewp
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June 09, 2014, 07:34:01 AM
 #3075

I've been updating people on Twitter and in this thread. The wallet is not syncing, I'm in contact with the dev. Transactions cannot be sent if the wallet does not sync. I'm sorry the market has been frozen for so long, but we're doing everything we can.

Hi Busoni,

Thanks for the communication and updates here.
You're doing a nice job with your exchange...mistakes just happen sometimes - we're all just people.

Keep up the good work,
A.

Proud Gridcoiner since 2013!
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June 09, 2014, 09:51:52 AM
 #3076

I've been updating people on Twitter and in this thread. The wallet is not syncing, I'm in contact with the dev. Transactions cannot be sent if the wallet does not sync. I'm sorry the market has been frozen for so long, but we're doing everything we can.

Hi Busoni,

Thanks for the communication and updates here.
You're doing a nice job with your exchange...mistakes just happen sometimes - we're all just people.

Keep up the good work,
A.

Are you kidding me? They did not release *any* information about why the market was frozen, for more than a week. They also did not respond to any of my support tickets for more than a week. And you think they're doing "good work"? What a joke.
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June 09, 2014, 10:02:55 AM
 #3077

I've been updating people on Twitter and in this thread. The wallet is not syncing, I'm in contact with the dev. Transactions cannot be sent if the wallet does not sync. I'm sorry the market has been frozen for so long, but we're doing everything we can.

Hi Busoni,

Thanks for the communication and updates here.
You're doing a nice job with your exchange...mistakes just happen sometimes - we're all just people.

Keep up the good work,
A.

Are you kidding me? They did not release *any* information about why the market was frozen, for more than a week. They also did not respond to any of my support tickets for more than a week. And you think they're doing "good work"? What a joke.

Running an exchange is not an easy task and mistakes sometimes happen...that's how it is.

I really appreciate the way Busoni admited their mistake and apologized..that's something not many people would do and he has shown this quality more than once.

I get that you're pissed, I personally have some GRC there also, however posting here and counting every day that the market is frozen especially when the exchange has communicated what's going on at numerous places now, will not do anybody any good.

A.



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June 09, 2014, 01:38:02 PM
 #3078

I've been updating people on Twitter and in this thread. The wallet is not syncing, I'm in contact with the dev. Transactions cannot be sent if the wallet does not sync. I'm sorry the market has been frozen for so long, but we're doing everything we can.

Hi Busoni,

Thanks for the communication and updates here.
You're doing a nice job with your exchange...mistakes just happen sometimes - we're all just people.

Keep up the good work,
A.

Are you kidding me? They did not release *any* information about why the market was frozen, for more than a week. They also did not respond to any of my support tickets for more than a week. And you think they're doing "good work"? What a joke.

Running an exchange is not an easy task and mistakes sometimes happen...that's how it is.

I really appreciate the way Busoni admited their mistake and apologized..that's something not many people would do and he has shown this quality more than once.

I get that you're pissed, I personally have some GRC there also, however posting here and counting every day that the market is frozen especially when the exchange has communicated what's going on at numerous places now, will not do anybody any good.

A.

Their gridcoind was missing a setting that we added in the last few months; they are adding it now; should not be much longer before they are synced.

Thanks,
Rob





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June 09, 2014, 01:42:34 PM
 #3079

That is good to hear. I like trading @ poloniex.

I've been updating people on Twitter and in this thread. The wallet is not syncing, I'm in contact with the dev. Transactions cannot be sent if the wallet does not sync. I'm sorry the market has been frozen for so long, but we're doing everything we can.

Hi Busoni,

Thanks for the communication and updates here.
You're doing a nice job with your exchange...mistakes just happen sometimes - we're all just people.

Keep up the good work,
A.

Are you kidding me? They did not release *any* information about why the market was frozen, for more than a week. They also did not respond to any of my support tickets for more than a week. And you think they're doing "good work"? What a joke.

Running an exchange is not an easy task and mistakes sometimes happen...that's how it is.

I really appreciate the way Busoni admited their mistake and apologized..that's something not many people would do and he has shown this quality more than once.

I get that you're pissed, I personally have some GRC there also, however posting here and counting every day that the market is frozen especially when the exchange has communicated what's going on at numerous places now, will not do anybody any good.

A.

Their gridcoind was missing a setting that we added in the last few months; they are adding it now; should not be much longer before they are synced.

Thanks,
Rob





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June 09, 2014, 02:25:45 PM
 #3080

I really appreciate the way Busoni admited their mistake and apologized..that's something not many people would do and he has shown this quality more than once.

I disagree. There's still a big lack of transparency on their website - you really have to search for information before you find it. Moreover, not responding to support requests (as well as the numerous other ways of reaching out to them).. there's no excuse for that. I understand it happens, but the only logical course of action is that they take the fall for their mistakes, rather than leaving the problem with people who have no control over the situation at all (e.g. everyone who holds GRC at Poloniex). I have simply suggested they would return the BTC that I paid for the GRC coins, and they refuse that too. In other words: while they (now) admit they screwed up, they are not doing anything to let it be their problem rather than making their problem my problem.

I get that you're pissed, I personally have some GRC there also, however posting here and counting every day that the market is frozen especially when the exchange has communicated what's going on at numerous places now, will not do anybody any good.

It certainly does everybody some good, because before I started doing that, they were completely ignoring everything. I've given them plenty of chances to rectify the mess before I took anything public (I waited a whole week after opening tickets, sending messages on IRC, Twitter, etc - which all went ignored). It has already accomplished that they at least confirmed that they messed this up. But I simply will not stop there, because I'm not going to accept that I'm ending up taking the fall for their mistakes.

If you go to a restaurant (let's say you paid upfront for whatever reason) and they serve you uncooked food, you complain about it, and they respond "sorry, one of our suppliers has a problem and because of that we don't have any gas to cook on", then that would be kinda weird to begin with. You'd expect them to put a note at the entrance or that they inform you when you enter. If they neglect to do so and you complain about getting uncooked food, and they simply ignore you, then that gets even weirder. But if they then finally address your complaint, but still refuse to give you your money back, then the restaurant owner really is way out of line. It would make no sense whatsoever that the restaurant owner would make his problem a problem of his clients.

This situation with Poloniex is no different. They neglected to address my complaints before I took it public. Subsequently they admit they messed up, but refuse to return funds and just let me wait endlessly (which results in a loss for me even if I eventually get access to my GRC coins, since the value has dropped considerably during the time when my funds were inaccessible). In other words: they are making their problem, my problem. And I'm not going to sit here quietly until they fix it.

Additionally, another reason I'm not going to shut up about it, is because I consider it a responsibility to warn others about these practices. In my opinion no exchange should have the illusion that they can just hold funds just because they have a technical problem. There is no way anyone can even verify why a market is frozen (let alone for almost 2 weeks.. a lifetime in crypto), and what this situation essentially comes down to is that they can lock anyone out of their funds for an unspecified period of time for any reason at all. This situation, should be considered a risk of the exchange (considering they are in control), rather than a risk of a customer of the exchange. In my view it is completely unacceptable when ANY business defers an operational risk (like this current situation) to their clients, rather than taking the responsibility of carrying this risk themselves. I have also discussed this matter with several other large altcoin exchanges, and they completely agreed with my point of view (in terms of.. if they would end up in this situation, they would return the BTC that was paid for the coins (if that's what the user wants) rather than letting the user wait until they fixed their problem).

Therefore, unless and until Poloniex changes this policy of letting customers take the fall for the exchange's problems, I will simply be warning others about these practices, as I consider it a malicious way of conducting their business. When you send coins to Poloniex, you literally risk getting locked out of your funds if THEY mess up. Now, if they would be having issues with insolvency as a result of getting hacked or something like that, then it would be much more understandable that they can't take immediate action to help me solve the problems of their users. But in this situation, when they can but won't make it their own problem, that's unacceptable. In my opinion nobody should trust their funds with any party that won't take the fall for their mistakes.
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