Cloudbet | Bitcoin Casino & Sportsbook | The No.1 Bitcoin Gambling Site

[Cloudbet]

Morning all!

@JollyGood I understand, it would definitely make sense to update the rules to include those terms - I'll draft an amendment and pass it on up the chain for approval. We are GDPR compliant, are you suggesting we should have this displayed on site? If so i'll pass the request along for the website team. I'll also check with them regarding the cookie notifications as it's not really my area of expertise, but thanks very much for the heads up!

Players from the US are unable to use our service, and are blocked and notified of this when attempting to create an account. I'll pass on the feedback about making this more visible when initially visiting the site though.

@marlboroza The red flag was that the money could be being 'cleaned' by depositing and withdrawing without play-through, the amount wasn't relevant when the KYC request was made as it is a blanket rule that would apply to any amount. Thankfully the amount in question was small with little risk of ML, which is probably why senior management decided to issue the funds after investigation.

The minimum stakes for most of our sporting lines are 0.0001 BTC, however there are some specific lines where the minimum stake is slightly higher. The player deposited with enough to make stakes on regular events but unfortunately the line they wanted to place had a higher minimum stake, which is why they then requested the withdrawal.

I've made a request that a check box or link to the T&Cs be added to the sign up page based on this discussion, i'll post when the devs have checked the ticket but obviously can't make any promises on a timeframe for implementation just yet.

Our license provider is E Gambling Montenegro and you can find details on our license page.

@slaman29 You definitely make a good point about KYC rules being more visible, and as i have said to @JollyGood above I'll draft some changes to the rules to include the terms and pass them up for approval - I'm sure anything I suggest will have to be checked over by our legal team before going live!

Thanks,

Ronnie @ Cloudbet

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[slaman29]

Nobody legally requires AML/KYC for crypto gambling or crypto-related websites because there is no international consensus or single definition on what rules should apply.

As long as no FIAT is involved then AML/KYC are virtually non-existent requirements.

I have no idea what the sense of your nonsense post it, but in many jurisdictions AML/KYC laws are also applicable for crypto currencies!

Oh Lord here we go again... Please provide

1) the name of any jurisdiction where crypto can be traded without using FIAT and WITHOUT providing AML/KYC

2) the name of any jurisdiction where crypto can be traded without using FIAT but MUST provide AML/KYC

3) the name of any jurisdiction where crypto casinos are lawful WITHOUT providing AML/KYC

4) the name of any jurisdiction where crypto casinos are lawful WITH MANDATORY AML/KYC

As mentioned, if any conversion of crypto either FIAT>CRYPTO or CRYTPO>FIAT takes place then various regulations kick in no matter which country the exchanger/trader is located or registered in.

If all transactions taking place are simply CRYPTO>CRYPTO then there are plenty of jurisdictions around the world where AML/KYC on those websites is not necessary or mandatory.

The best way to deal with game-protect is just to take everything he says with a dash of salt and lots of herbs and spices. He just seems to troll all the threads, seems to talk about legality and especially licensing but actually doesn't really understand the finer points of jurisdictions, and how crypto casinos fit into all that.

@OP thanks for really being active on the discussions here. A lot of important stuff that needs clarification, and really good to see people like you respond, even when there is criticism.

[Cloudbet]

@slaman29 Thanks for the kind words! I don't mind the questions, happy to be as transparent as possible and I like a good forum debate

@JollyGood I just got a response regarding the cookies - apparently we don't currently use them so the notification isn't required. I'll ask that if we do start using them that a warning is included as standard when visiting the site.

Thanks,

Ronnie @ Cloudbet

[JollyGood]

@JollyGood I understand, it would definitely make sense to update the rules to include those terms - I'll draft an amendment and pass it on up the chain for approval. We are GDPR compliant, are you suggesting we should have this displayed on site? If so i'll pass the request along for the website team. I'll also check with them regarding the cookie notifications as it's not really my area of expertise, but thanks very much for the heads up!

Thank you for getting back to me, it always help so much when team members help out so fast. Thank you.

Regarding GDPR, I have not signed up to your Cloudbet website so cannot say what happens when an account is created. GDPR is not something needs to be "advertised" or highlighted as existing on your website but the functionality is essential if your website is accessed by EU residents.

Effectively, any page that has an input field which allows customers to enter data (it could be their name, address, telephone number, email address, what their checkbox settings for notifications are, basically anything they want to edit or delete except the orders they placed because you are obligated to keep them for accounting/tax/legal reasons.

If Cloudbet website allows customers to Right of Erasure and Right of Access as per GDPR then it complies. If it does not then it is in breach of GDPR and liable for a penalty fine. Writing in and asking for access to view personal data or information is not the way GDPR works, customers must be able to login and a have the Right of Erasure and the Right of Access. Do you have that on the website?

@JollyGood I just got a response regarding the cookies - apparently we don't currently use them so the notification isn't required. I'll ask that if we do start using them that a warning is included as standard when visiting the site.

Sorry but your team is wrong. I would have thought if customers login to a site it would more than likely place cookies by default. I have not created an account at Cloudbet, I just browsed the home page and checked for cookies. It shows clearly cookies are being stored therefore a cookie notification on Cloudbet is necessary. Please look at the image attached.

It clearly shows: "Is this website storing information on my computer?"
The response clearly shows: "Yes, cookies and 48.0KB of site data"

[Cloudbet]

@JollyGood Apologies, I might have misunderstood the question about cookies. I’ll go back and clarify now but I know we do comply with Right of Erasure.

Ronnie @ Cloudbet

[4x4et]

@slaman29 Thanks for the kind words! I don't mind the questions, happy to be as transparent as possible and I like a good forum debate

@JollyGood I just got a response regarding the cookies - apparently we don't currently use them so the notification isn't required. I'll ask that if we do start using them that a warning is included as standard when visiting the site.

Thanks,

Ronnie @ Cloudbet

LOL - i think there is no website, especially the one with login, which doesn't use cookies

this only shows you Cloudbet "profesionalism" at its finest

[JollyGood]

@JollyGood Apologies, I might have misunderstood the question about cookies. I’ll go back and clarify now but I know we do comply with Right of Erasure.

Ronnie @ Cloudbet

No problem Ronnie, I understand you wrote earlier that this is not your area of expertise but the devs need to sort this out.

I am grateful for you getting back with replies, it shows Cloudbet is at least trying to engage with its users on a level better than some other gambling sites such as Betking.

[JollyGood]

The best way to deal with game-protect is just to take everything he says with a dash of salt and lots of herbs and spices. He just seems to troll all the threads, seems to talk about legality and especially licensing but actually doesn't really understand the finer points of jurisdictions, and how crypto casinos fit into all that.

As you said he has no idea about legality and jurisdictions yet he somehow runs a website advising and informing people about online gambling scams and even providing legal representatives: https://game-protect.com

I certainly will be taking what he says with dash of salt and lots of herbs and spices  

@OP thanks for really being active on the discussions here. A lot of important stuff that needs clarification, and really good to see people like you respond, even when there is criticism.

I have to say thanks as well because I agree with your comments about the Cloudbet representative being active here even if the posts are constructive criticism.

[marlboroza]

Cloudbet is a licensed bitcoin betting site by E-Gambling Montenegro.

E Gambling Montenegro d.o.o (Podgorica, Moskovska br. 65., reg. no. 50615951) hereby certifies that under the concession (serial no. AA 001588, numeric no. 133-01/15 5A i 1ERR) and approval (no. 02/02-118/4), organize and operate games of chance in Montenegro on website www.cloudbet.com
in accordance with the Agreement on management and financial cooperation, concluded between E Gambling Montenegro d.o.o. and TIGER TREE HOLDINGS do.o.o (Cetinje, Njegoseva br. 97., reg. no. 50721755) TIN: 03035166 on 05 March, 2015 which is valid from 05 September, 2018 until 05 March 2019.

Cloudbet are committed to responsible gaming, and are dedicated to an enjoyable and positive bitcoin betting experience.

If you have any questions, please contact our dedicated support team or refer to our frequently asked questions.

Our license provider is E Gambling Montenegro and you can find details on our license page.

I am having difficulty to find your license, neither I can find that E Gambling Montenegro has Montenegro's concession and approval to organize and operate games of chance in Montenegro.

If you have any questions, please contact our dedicated support team

So where should I look? Here http://www.gov.me/naslovna ? Here http://www.gov.me/pretraga/174352/Azurirani-podaci-o-priredivacima-za-14-09-2018.html ? Here https://e-gambling.me/ ? Here https://e-gambling.com/ ?
Where?

To comply with AML laws we have to request ID

Can you please address this just to see that company which is registered in Montenegro and licensed by another Montenegro's company comply with Montenegro's AML law http://www.aspn.gov.me/rubrike/zakonska-regulativa/112715/Zakon-o-sprjecavanju-pranja-novca-i-finansiranja-terorizma.html

Thank you.

[JollyGood]

To comply with AML laws we have to request ID

If that is true then they must list AML and KYC guidles and policy on their website at cloudbet.com but the acronyms are not even mentioned once.

Usually asking for AML/KYC is a tactic that is used by nearly all casino websites from time to time to freeze customer accounts when selective scamming.

[game-protect]

Then give some examples of the plenty of jurisdictions around the world where AML/KYC is not mandatory for crypto currency casinos and a gambling license is also not needed?

Do you think the hundreds of Curaçao based casinos pay $40,000 and more every year while they can operate legally and without AML/KYC requirement in plenty jurisdictions around the world?

Costa Rica is one:
https://www.gamblingsites.com/online-gambling-jurisdictions/costa-rica/

One is one and not plenty!

Costa Rica also is not a gambling license, it is just a company registration.

The best way to deal with game-protect is just to take everything he says with a dash of salt and lots of herbs and spices. He just seems to troll all the threads, seems to talk about legality and especially licensing but actually doesn't really understand the finer points of jurisdictions, and how crypto casinos fit into all that.

You have fully right here! We are clueless about legal things and when we were able to enforce a claim it was because we played Bingo and where lucky!

You can find the dumbest dumbasses in the world on bitcointalk!

[skdistumbarg]

Would there be any possibility you could altogether enhance the quantity of alternatives you have for tennis wagering, as at present you have no matches to wager on when there are in truth a poop ton of recreations in qualifiers and finals and copies. Additionally would you investigate set wagering (i.e Williams 2-1) instead of simply the fundamental point spreads and over/unders which each bookie offers? At last do you all plan your own particular lines or take after/associate with a portion of the huge fiat bookies ?

[Cloudbet]

Afternoon all, Sorry had a crazy busy morning, just catching up now.

@JollyGood I'm really sorry I haven't been able to confirm any info on the cookie situation yet and don't want to make any assumptions with my obvious lack of technical knowledge! Some of the team are away at the moment but I'm hoping to catch up with them regarding this issue and others in the next few days and will get you an update as soon as possible.

@marlboroza Sorry I haven't done much digging into the legal side myself, I was told all the information needed by players was to be found on our license page at Cloudbet.com. If you contact support@cloudbet.com with your questions they should have more information to hand than myself.

@skdistumbarg Thanks for getting in touch! I can definitely pass on your request for additional lines and matches for tennis betting. I know we have some big plans coming up that might be affecting what we are currently offering, but for now I'll have to keep it vague until I'm allowed to share more details

In regards to the set wagering I will pass on your feedback to our sportsbook teams right away. I know we have set betting pre game on some of the ATP matches but I'm not certain which ones or why we offer it on some and not others - I'll try and find out for you.

I'll also check and see what information I'm allowed to share about our lines and how they are worked out for you.

Thanks very much,

Ronnie @ Cloudbet

[JollyGood]

Afternoon all, Sorry had a crazy busy morning, just catching up now.

@JollyGood I'm really sorry I haven't been able to confirm any info on the cookie situation yet and don't want to make any assumptions with my obvious lack of technical knowledge! Some of the team are away at the moment but I'm hoping to catch up with them regarding this issue and others in the next few days and will get you an update as soon as possible.

Thank you for the post Ronnie

No problems at all, your response is appreciated. I hope they clear up the issue soon and update you.

[Cloudbet]

Morning all,

I'm still working to get some answers regarding cookies for the people waiting, in the meantime I thought I'd share something a bit different...

We've just set up a Cloudbet Youtube account!

Our first video is a quick and easy guide on how to deposit funds in your Cloudbet account:



Bitcoin Gambling - How To Deposit Bitcoin Into Your Cloudbet Account

We would really like to get your feedback on the video format, layout, graphics, etc. We are just getting started with this and want to focus on content that appeals to our players.

Most importantly, if there's any other video guides you'd like to see (casino game tips, info on various sportsbook lines, etc) then please let me know and I'll pass on the request.

Thanks very much, have a great day!

Ronnie @ Cloudbet

[Mirae]

just got my 0.4993 BTC i requested a withdraw of yesterday
the wait was a little offputing but i got the money in my wallet now

[Rannoch]

@slaman29 Thanks for the kind words! I don't mind the questions, happy to be as transparent as possible and I like a good forum debate

@JollyGood I just got a response regarding the cookies - apparently we don't currently use them so the notification isn't required. I'll ask that if we do start using them that a warning is included as standard when visiting the site.

Thanks,

Ronnie @ Cloudbet

LOL - i think there is no website, especially the one with login, which doesn't use cookies

this only shows you Cloudbet "profesionalism" at its finest

Check this wankers trust lol

[Mirae]

withdrew another 0.1598 btc, this time it was instant

[JollyGood]

https://bitcointalk.org/index.php?topic=333552.msg46115142#msg46115142

Hello Ronnie, I am still waiting for an appropriate response. It has been over a week. Any idea how much longer?

[Nemoniur]

Any close to this, but with other CC's?