HitBTC.com - The most advanced cryptocurrency exchange

[REDSCARFACE]

This company is trying to scam me. I have sent valid dated identification and there just automatically denying it. Over and over. I have the same email the same 2fa key and everything. I went today to bmv just to get a new license print out which is a paper they give while they send the card, that is valid information. As stated on there site, it must be valid within 3 months old and i got the document today. I even had my wife verify. Not only this but, they have all my money including what I feed my kids with. There making users like me think twice about using crypto anymore in substitute for hard cash. I get paid in crypto I decided to swap it out and with no warning 2 minute after I deposit, I go to withdraw and get a error. They say i need to do kyc which i sent all valid documents even my old license was still valid till December 1st because of the covid. But I provided all legal and valid documents. They keep not answering through email support or anything. They kick me out of there telegram group because i ask questions because im worried about my money.. This is ridiculous. I'm sure they know who I am I have about 70 tickets in because they keep not doing anything for me after a day or so.  I also submitted all my proof in a ticket and they won't answer so I'm going to post the ticket in here I did on another email which in it links my information to my account. Ticket#595361 let alone the other tickets they don't care to answer. How can you hold my money when I gave you proper identification that is not expired. Even the temporary ID shows the valid date. I want my money. You guys are creating hardship in my family and don't care about it. I will post proof here along with all there replies. If its OK to post my id here I'll do that too just so they know they are doing stuff wrong. Even the paper print out is stamped and says it must be carried and used for identification purposes. But as I said my old id was still valid and I sent them the bmv link. They don't care and our doing nothing. There replies and way they treat me is wrong.


Just opened Scam Aquisation untill this issue is fixed because of what there doing is very suspicious. My documents are enough to prove who I am and then some no reason to deny it. I currently keep resubmitted the kyc but there so many documents there I don't know whats going on with them.
https://bitcointalk.org/index.php?topic=5284630.msg55459505#msg55459505

[blockman]

snip

How you there buddy. I'm sorry with your experience but just before your post, look how many scam accusations and bad experiences where said on hitbtc.
You possibly didn't searched for feedbacks about them before using them. This is one of the many reasons why most of the forum members are avoiding hitbtc, it's because instead of ease, they bring inconvenience.

[niki29]

!!!!
4 months I can neither trade nor withdraw money. Total ignore from support. All documents, scans of passports, videos - everything was sent in ticket.
387759 ticket number

I believe you were in touch with the team earlier this week. We'll be sure to contact you in the ticket, your patience is appreciated.

Hello, i trading ERD- BTC pair for a while, but the deposits and withrawal,s are closed for 3 months. I took a lock at system monitor and they say are  Upgrading the system ...Why took so many months ? Is posible if the system cant be upgrading in 3 months, will ERD beeing desintegrated, deslisted ?

[blockman]

!!!!
4 months I can neither trade nor withdraw money. Total ignore from support. All documents, scans of passports, videos - everything was sent in ticket.
387759 ticket number

I believe you were in touch with the team earlier this week. We'll be sure to contact you in the ticket, your patience is appreciated.

Hello, i trading ERD- BTC pair for a while, but the deposits and withrawal,s are closed for 3 months. I took a lock at system monitor and they say are  Upgrading the system ...Why took so many months ? Is posible if the system cant be upgrading in 3 months, will ERD beeing desintegrated, deslisted ?

AFAIK, Elrond has migrated and launched mainnet and they're now called Egold. This has something to do with it. I see that they're not yet on the market pairs on coinmarketcap. It means that they haven't finished the upgrade. See all the details on the links.
(https://coinmarketcap.com/currencies/elrond-egld/markets/)
(https://elrond.com/blog/the-elrond-token-swap-begins-on-the-3rd-of-september/)

[niki29]

!!!!
4 months I can neither trade nor withdraw money. Total ignore from support. All documents, scans of passports, videos - everything was sent in ticket.
387759 ticket number

I believe you were in touch with the team earlier this week. We'll be sure to contact you in the ticket, your patience is appreciated.

Hello, i trading ERD- BTC pair for a while, but the deposits and withrawal,s are closed for 3 months. I took a lock at system monitor and they say are  Upgrading the system ...Why took so many months ? Is posible if the system cant be upgrading in 3 months, will ERD beeing desintegrated, deslisted ?

AFAIK, Elrond has migrated and launched mainnet and they're now called Egold. This has something to do with it. I see that they're not yet on the market pairs on coinmarketcap. It means that they haven't finished the upgrade. See all the details on the links.
(https://coinmarketcap.com/currencies/elrond-egld/markets/)
(https://elrond.com/blog/the-elrond-token-swap-begins-on-the-3rd-of-september/)

I hnow elrond was change the name of token from erd to egld, and redenomination of 1000 ERD:1 eGLD.. But what i asked was why HitBTC shut down deposit and withdrawal for so long (3 months!!) ,if they dont whant to make the swap to egld, at least open the withdrawal.

[blockman]

AFAIK, Elrond has migrated and launched mainnet and they're now called Egold. This has something to do with it. I see that they're not yet on the market pairs on coinmarketcap. It means that they haven't finished the upgrade. See all the details on the links.
(https://coinmarketcap.com/currencies/elrond-egld/markets/)
(https://elrond.com/blog/the-elrond-token-swap-begins-on-the-3rd-of-september/)

I hnow elrond was change the name of token from erd to egld, and redenomination of 1000 ERD:1 eGLD.. But what i asked was why HitBTC shut down deposit and withdrawal for so long (3 months!!) ,if they dont whant to make the swap to egld, at least open the withdrawal.

We can't do something with that if they have shut the withdrawals for that long. There were exchanges that are acting like that for the sake of those upgrades and just wanted to make sure that everything goes well before they open it. But in this case of Hitbtc, we can't remove the doubt that they're acting incorrect because of those complains that we always hear from their users. If they won't read this thread of theirs, contact the support and ask them why it's taking that long.

[target]

AFAIK, Elrond has migrated and launched mainnet and they're now called Egold. This has something to do with it. I see that they're not yet on the market pairs on coinmarketcap. It means that they haven't finished the upgrade. See all the details on the links.
(https://coinmarketcap.com/currencies/elrond-egld/markets/)
(https://elrond.com/blog/the-elrond-token-swap-begins-on-the-3rd-of-september/)

I hnow elrond was change the name of token from erd to egld, and redenomination of 1000 ERD:1 eGLD.. But what i asked was why HitBTC shut down deposit and withdrawal for so long (3 months!!) ,if they dont whant to make the swap to egld, at least open the withdrawal.

We can't do something with that if they have shut the withdrawals for that long. There were exchanges that are acting like that for the sake of those upgrades and just wanted to make sure that everything goes well before they open it. But in this case of Hitbtc, we can't remove the doubt that they're acting incorrect because of those complains that we always hear from their users. If they won't read this thread of theirs, contact the support and ask them why it's taking that long.

They are not reading the chatbox either, I just submitted a ticket to them earlier today. Lots of complains to this exchange yet they continue to have traders in hitbtc.

They are still collecting trading fees from the pairs which we can't even withdraw. There are GRIN and XMR I have that I was forced to convert to BTC because they don't allow these coins to be withdrawn anymore.

[JollyGood]

All the warning signs are listed here within the forum, HitBTC cannot be trusted they have been selective scamming users for years and are not going to stop until they get shut down by any number of legal authorities. If any person did a few searches using a search engine the whole story would be easily accessible but unfortunately most people (investors) just go with the flow without applying due-diligence.

The downside to this whole drama related to HitBTC and other exchanges with questionable and scam historic behaviour is that once they are in possession of ID/KYC details there is nothing stopping them to sell that information on to other sets of scammers.

Everybody should stay well away from HitBTC !

This company is trying to scam me. I have sent valid dated identification and there just automatically denying it. Over and over. I have the same email the same 2fa key and everything. I went today to bmv just to get a new license print out which is a paper they give while they send the card, that is valid information. As stated on there site, it must be valid within 3 months old and i got the document today. I even had my wife verify. Not only this but, they have all my money including what I feed my kids with. There making users like me think twice about using crypto anymore in substitute for hard cash. I get paid in crypto I decided to swap it out and with no warning 2 minute after I deposit, I go to withdraw and get a error. They say i need to do kyc which i sent all valid documents even my old license was still valid till December 1st because of the covid. But I provided all legal and valid documents. They keep not answering through email support or anything. They kick me out of there telegram group because i ask questions because im worried about my money.. This is ridiculous. I'm sure they know who I am I have about 70 tickets in because they keep not doing anything for me after a day or so.  I also submitted all my proof in a ticket and they won't answer so I'm going to post the ticket in here I did on another email which in it links my information to my account. Ticket#595361 let alone the other tickets they don't care to answer. How can you hold my money when I gave you proper identification that is not expired. Even the temporary ID shows the valid date. I want my money. You guys are creating hardship in my family and don't care about it. I will post proof here along with all there replies. If its OK to post my id here I'll do that too just so they know they are doing stuff wrong. Even the paper print out is stamped and says it must be carried and used for identification purposes. But as I said my old id was still valid and I sent them the bmv link. They don't care and our doing nothing. There replies and way they treat me is wrong.


Just opened Scam Aquisation untill this issue is fixed because of what there doing is very suspicious. My documents are enough to prove who I am and then some no reason to deny it. I currently keep resubmitted the kyc but there so many documents there I don't know whats going on with them.
https://bitcointalk.org/index.php?topic=5284630.msg55459505#msg55459505

[mishax1]

HitBTC are linked to all the Russian money launderers ADVcash.com ePayments.com DSX.UK

[Indymoney]

HitBTC are linked to all the Russian money launderers ADVcash.com ePayments.com DSX.UK

Then they are going to face some serious troubles in near future as many countires not like these things.

[mishax1]

HitBTC are linked to all the Russian money launderers ADVcash.com ePayments.com DSX.UK

Then they are going to face some serious troubles in near future as many countires not like these things.

HitBTC are also Russians.

[Bitcoin-Pro]

Please solve my case to update it and write solved. i will keep as scam flag until you solve :

https://bitcointalk.org/index.php?topic=5290702.0

[muenze]

I didnt believe it was true whenever I read the accusations since hitbtc worked with no issues for me the last years and i always sent coins out and i made huge profits on some of their smaller coins that only they had (like ETHlend(now Aave), or verge when it was still cheap (before mcaffee) and many others.

But now they got me too, withdrawl locked

Was the 2nd transaction in the day, the first worked fine the 2nd LOCKED.

Sucks!

Anyone get their account unlocked? I am pondering if its even worth giving them my data with the recent ledger leak and all that. It seems they just keep asking people always more questions because they know a certain percentage will give up and they get to keep the coins

[logfiles]

Anyone get their account unlocked? I am pondering if its even worth giving them my data with the recent ledger leak and all that. It seems they just keep asking people always more questions because they know a certain percentage will give up and they get to keep the coins

I doubt if there's anyone I know who has succeeded to unlock their accounts. The so-called KYC verification procedure is designed to frustrate the victim until the give up. I have read situations where one has been asked more and more questions even after uploading all the required documents.

Once you see a number of accusations about a service, abandon them before it's your turn to get scammed however good the service has been in the past.

[The Sceptical Chymist]

But now they got me too, withdrawl locked

Was the 2nd transaction in the day, the first worked fine the 2nd LOCKED.

Yep, I got scammed by them about a week ago when I registered and placed an order for a coin....and then I found out that they don't let you withdraw anything unless you go through their KYC procedures.  I think I even got an e-mail from them about "suspicious activity" but I promptly deleted it.  Luckily I didn't get scammed for a huge amount, but it was enough such that it pissed me off for a few hours.

They are a lousy exchange, and my guess is that they won't be around much longer with behavior such as they exhibit.

[Indymoney]

CoinMarketCap Need to remove and mark this Exchange as a SCAM.

But they dont... They let users get scammed daily. HitBTC lists many coins a lot of shady/scam ICO projects, they fake volume to keep coin "alive" so you send coin to them.

I check coinmarket cap for DOV DOVU token, a scam ico, sent the only place they were trading was  HitBTC, so sent the DOVU tokens and they never appeared ( everything is 100% correct) you can check on the "system" they have and it shows my deposit arriving on exchange a few moments after i sent it and nothing in my balance and there wont be. Its gone.

How the hell they are still operating i dont know, the FBI will shut down Silk Road, where people actually got goods and what they paid for, but here you have a outright scam stealing peoples funds daily and they are fee to do so.

My next stop is to the FBI, maybe being Russian exchange they are helpless, so i will also send report to https://www.econsumer.gov/#crnt

the more people who report them, hopefully one day they will get shut down.

This is not only with HitBtc we have many other exchanges like this where many users losing some good money but no one able to solve this issue because most of these exchanges doing work without any law or regulation just because of this coinmarket not able to remove them even we have solid proofs but nothing can happen and newbies still depositing funds which is good feed for them just because of this exchanges surviving when they not able to do this then shutting down in name of hack and running away.

[JollyGood]

Scam accusations, very serious ones have been made against them for so many years so I am surprised that you registered with them even if your loss was small. You are right about them being a lousy exchange but they deserve a much worse stonger set of words to give it justice.

They are scammers through and through who think they can carry on because they are selective scamming users but in the end they will be shut down sooner or later.

But now they got me too, withdrawl locked

Was the 2nd transaction in the day, the first worked fine the 2nd LOCKED.

Yep, I got scammed by them about a week ago when I registered and placed an order for a coin....and then I found out that they don't let you withdraw anything unless you go through their KYC procedures.  I think I even got an e-mail from them about "suspicious activity" but I promptly deleted it.  Luckily I didn't get scammed for a huge amount, but it was enough such that it pissed me off for a few hours.

They are a lousy exchange, and my guess is that they won't be around much longer with behavior such as they exhibit.

[MishaSER]

I didnt believe it was true whenever I read the accusations since hitbtc worked with no issues for me the last years and i always sent coins out and i made huge profits on some of their smaller coins that only they had (like ETHlend(now Aave), or verge when it was still cheap (before mcaffee) and many others.

Yes, I have always felt that this exchange is acting unfairly, it is impossible to trade on their exchange, the commission is huge and the obligatory KYC. I refused 2 years ago and will never use it in my life.

[Veresha]

I converted some assets and tried to withdraw my coins from HitBTC within the daily limit of 1 BTC, but my account was temporarily disabled.
Now I am going through KYC procedure.
I am waiting a few days to get my funds back, although I wanted to make a quick coin swap. A lot of time and nerves have already been lost.
I have the impression that without KYC, you will not be able to withdraw the amount even many times less than 1 BTC limit.
But the worst part is that I started reading reviews about the HitBTC exchange, and many people accuse them of scams!
I will keep the public informed of my case and will do everything to get my coins back.
I still hope my case isn't so bad.

ps. Just a few minutes ago I received another email:
  - Please upload a valid proof of your residential address document to the "Proof of Address" block. -
I've sent them the proof instantly!
When you withdraw funds, HitBTC takes its time, creating obstacles step by step. First, you will go through many long and tedious attempts to verify your identity, and only then will you receive a request to confirm your residential address. Days,days, days of waiting.
Another little trick. When your withdrawal fails, you will try to send the ticket to the Support Center, but there is always a problem with the CAPTCHA.
----------------------------------------------------------------------------------------------------
A DAY LATER: Just a few minutes ago I received another email:
Dear Valued Trader,
Thank you for submitting your documents. Our team is currently reviewing them but it may take a while longer. We will get back to you as soon as we possibly can.
Your patience and understanding are very much appreciated.
Regards,
HitBTC Team
-----------------------------------------------------------------------------------------------------
HALF A DAY LATER:
Your account is now verified and we are pleased to welcome you to HitBTC, the most advanced crypto exchange.
            WAITING FOR THE APPROVAL OF THE WITHDRAWAL !
WITHDRAWAL COMPLETED! HOORAY !!!

[IconFirm]

Congratulations.

You've successfully given a bunch of Russian scammers that you don't know or where they are based all your personal & private information so that they can defraud & sell it to any criminal they want. Expect your first large withdrawal to be locked or your first large deposit to be stolen in the meantime.