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Author Topic: HitBTC.com - The most advanced cryptocurrency exchange  (Read 92831 times)
hitproblem
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March 30, 2018, 11:37:52 AM
 #1441

Hello,

On February 8, I made a deposit of 80'500 XEM. Money has not arrived to my account hitbtc.
Customer service does not respond.

Hash: abaca65e2cf0679c6212a9697502bbb70a280b5f7bc8ef4274f3f805c14f0056
From: NCJBFE-ANAYQR-SMVSPJ-E2JNT5-3RCFYA-ECLK5G-OTH3
To: NBX3QK-ZJV2UP-O3NJ5U-LTFW2V-5EE4N2-I5N2RE-X7PO
Amount: 80 500.000000 XEM
Message: 212061795918

Thanks for any answer,

https://s14.postimg.org/idzjplxht/inc_hitbtc.png

Ticket ID: 249598
Ticket ID: 236097
Ticket ID: 230983


Anyone can help me? Hitbtc where are you ?


----
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hitbtc
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March 30, 2018, 02:10:28 PM
 #1442

StarterX, thank you for the additional information! Please expect an update from us on your most recent support ticket.

hitbtc
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March 30, 2018, 02:18:59 PM
 #1443

hitproblem, so sorry for the inconvenience! XEM deposits and withdrawals are temporarily suspended. As soon as XEM operations are resumed, your deposit should show up in your account. We will notify you about it in reply to one of your support tickets as well.  

You can monitor the status of XEM at our System Health Page where you can see the live stats for all operations with all supported crypto assets.

StarterX
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March 31, 2018, 10:10:26 AM
 #1444

StarterX, thank you for the additional information! Please expect an update from us on your most recent support ticket.



No, update on my most recent support ticket yet
ipanda
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April 01, 2018, 07:10:14 AM
 #1445

Hello

May i know sonething about your exchange
- how do you calculate the wtihdraw fee, because i see too many ridiculous fee complained by many members and not any clear explainations
- When you want to delete a coin/ token , where would you post an announcement, and how much time do we have to withdraw that coin/token ?
- i want to make a verify of my accoun but i find your policy is too complex. Will you plan to change it like other exchange ?

Thank you
StarterX
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April 02, 2018, 07:55:38 AM
 #1446

StarterX, thank you for the additional information! Please expect an update from us on your most recent support ticket.


scam site still no reply from support,
ipanda
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April 02, 2018, 12:43:43 PM
 #1447

StarterX, thank you for the additional information! Please expect an update from us on your most recent support ticket.


scam site still no reply from support,

im still waiting for my concern too Cheesy
hitbtc
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April 02, 2018, 04:27:15 PM
 #1448

StarterX, we're currently reviewing your support tickets. Please give us the time to conduct full research before getting back to you with some good news.

hitbtc
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April 02, 2018, 04:28:01 PM
 #1449

im still waiting for my concern too Cheesy

ipanda, sorry for keeping you waiting! Could you remind us your support ticket #?

mehceh
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April 03, 2018, 12:50:16 PM
 #1450

I wrote that message via reddit:

https://www.reddit.com/r/hitbtc/comments/85wawk/anatomy_of_stolen_65000_usd_money_by_hitbtc/

I will share some information with you and asking some question. Your choice. I really tired.

1 Feb. 2018; ticket #224572 opened with withdraw problem XMR and HitBTC ID is 434102a8-44b7-466b-b066-5cdb89ac9448

I sent requested selfie
I sent full of my knowledge about source
I sent International Identitiy Card who is sent my whole balance.
I sent again requested new selfie with given new background photo.
I sent more info, founded about source.
I sent my own Identity Card because of they want to mine, not my friend nor source
I sent new ethereum transaction id which is contain data 'Yes, #224572 ticket owner proven for KYC' but they was not accept that
I sent my ethereum address private key for proof of ownership but ignored
I sent credentials of my another exchange sites because wanted from me with detailed username and password
They not solve my ticket and said; we can't accept these for KYC. Now, I gave up.

Just asking; why do they keep the money? just send back the original funds or don't accept before opening account. However...

If you solve that ticket, i will share everywhere with contains 'I am sorry' OR Please accept that; Fck you! You are fckd up my life.

and deleted comment without no reason:

sailormuz sent me this information i think it's %100 accurate. same experience like me:

Don't expect your coins from Hitbtc because:

- If your balance amount is large enough Hitbtc block it.
- If you're from certain countries they know you can't open an international case so they keep blocking it.
- For aml/kyc, you try to authenticate yourself they will keep requesting documents like this: send us your id, thats ok, now send us your transactions, thats ok, but we want your passport instead of id, send that one, ok we received your pass now send us your selfie, when you send at first they say ok but then they refuse with a reason it's not bright even it's bright as hell, then they find something now send other pages of your passport... *** They never ask you everything at once to gain time. ***
- If you've any transactions with coins like aeon or monero you're totally out of luck because as no one can trace coins back due to nature of privacy coins, they'll never satisfy and you lost your coins again.
- Even though they're not cops they like to keep those coins without origins!!! How governments allow them to keep unknown originated coins? funny aml/kyc doesn't apply to them but only you.
- Oh wait governments don't accept crypto coins as real money yeah? then how kyc/aml apply to hitbtc in every region of the world if you buy crypto coins in your own country? I'm also skeptical as governments see hitbtc as financial institution. Unlike most of crypto exchanges out there, hitbtc using aml/kyc for themselves, they're forcing it too much to keep your crypto coins. scam...
- For btc for example, they never send the bitcoins to sending address back, they keep them.
- They allow you to deposit but not withdraw. Trap...
- By the way, if you buy some btc from your friend a few years ago for a few bucks, you can never prove this to hitbtc. They simply keep the coins.

Never expect your coins back...
ipanda
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April 03, 2018, 02:02:32 PM
 #1451

im still waiting for my concern too Cheesy

ipanda, sorry for keeping you waiting! Could you remind us your support ticket #?

#1448 , right above your comment. I just want to know some information, easy question if you can spare me a bit of time. Thank you so much
StarterX
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April 03, 2018, 03:26:46 PM
 #1452

StarterX, we're currently reviewing your support tickets. Please give us the time to conduct full research before getting back to you with some good news.

 what your support is doing?

http://myprintscreen.com/s/sbyj/e129fc9fc3   Nelly Marsh ( Hitbtc support )  mark as solved  , but i got nothing in my hitbtc account, what is this?Huh
StarterX
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April 03, 2018, 03:28:26 PM
 #1453

StarterX, we're currently reviewing your support tickets. Please give us the time to conduct full research before getting back to you with some good news.


 is this your good news?Huh mark as solved, but the problem isn't fix yet Huh Huh Huh Huh
StarterX
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April 03, 2018, 03:56:34 PM
 #1454


This post has been locked by the community moderators  (   http://myprintscreen.com/s/sc09/94e9dde818  )

This post is locked. You won't be able to comment.
mehceh
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April 03, 2018, 04:24:53 PM
 #1455

i wrote what is containing.
alexah
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April 03, 2018, 08:28:42 PM
 #1456

I faced the same problem like mehceh. Hitbtc locked my account with 7 BTC.

Stay away from hitbtc now

A lot of traders have same problems on hitbtc. A lot of cases can be found on reddit.
hitbtc
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April 04, 2018, 08:06:25 AM
 #1457

mehceh, unfortunately, you failed to complete the KYC procedure that was explained to you in detail step by step. Please contact the dedicated team member assigned to your ticket and follow their instructions to resolve the issue and retrieve your funds.

hitbtc
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April 04, 2018, 08:08:26 AM
 #1458

I faced the same problem like mehceh. Hitbtc locked my account with 7 BTC.

Stay away from hitbtc now

A lot of traders have same problems on hitbtc. A lot of cases can be found on reddit.
alexah, KYC procedures are routine for all major exchanges. A lot of HitBTC customers pass them and continue trading, although messages from those who fail to pass the verification procedures are usually more visible.

What's your support ticket ID? Please share it here for an update.

OmegaStarScream
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April 04, 2018, 08:57:16 AM
 #1459

So you do confirm that one could get his account closed without prior notice? Some people are using your services just because there is no need to verify their identity and they are not wiling to provide it in the future either.

StarterX
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April 04, 2018, 09:11:42 AM
 #1460

Now hitbtc   ignoring me  Huh Huh Huh  why support mark as solved Huh?
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