HitBTC.com - The most advanced cryptocurrency exchange

[IconFirm]

Can somebody help me with this situation or advise something?

After giving these scammers all your private info, accounts, passport, FB etc - I would advise changing all your account passwords or deleting them completely, advise your bank what you have done & get a new passport.

[BitSat]

I'm waiting more than 2 months for upgrading to Verified account status.
All this time when I try to transfer or withdraw I see:
"Currency operations not available",
"Transfers are disabled on your account, contact us via this form.",
"Withdrawals are disabled on your account, contact us via this form."
I already gave them all my documents for KYC: selfie, passport, bank statements, facebook profile etc.
And now they ask me about transactions of CTR that I did from Livecoin to HitBTC.
But CTR was delisted from Livecoin and Livecoin don't keep transactions history older than a month, so I told them about it.
They want more and more information and this story has no end...
And all next 5 or 6 their answers was the same (identically) and I think it was made by robot.
So I think that HitBTC are robbers with main business of stealing our money.
I have opened tickets #308282 and #347872.
I think that HitBTC will do all they can to NOT upgrading my account and to NOT returm me my money.
I'm very surprised with that, because I have only 0.44 BTC on trading account and 1450000 DCN on main account.
Can somebody help me with this situation or advise something?

Its matter of shame exchange like this is doing tricks with customers and not giving all updates even taking long time I also have few issues which take too much time but solved hopefully you will also updated but now I am not using this because they are really worst in all even withdrawal fees is also very high if we compare to other exchanges

[Bitcoinmeister]

Hi,
i recieved a E-Mail from hitbtc to "Reset your password" but i dont apply for password reset.
i dont know why i must reset my passwort, and i also cannot login to my hitbtc account...

[begau]

Hi,
i recieved a E-Mail from hitbtc to "Reset your password" but i dont apply for password reset.
i dont know why i must reset my passwort, and i also cannot login to my hitbtc account...

Your account is probably hacked. Do you use 2FA? Quickly lock your account if you have a lot of money in it. Sorry if I am mistaken!

[Bitcoinmeister]

Hi,
i recieved a E-Mail from hitbtc to "Reset your password" but i dont apply for password reset.
i dont know why i must reset my passwort, and i also cannot login to my hitbtc account...

Your account is probably hacked. Do you use 2FA? Quickly lock your account if you have a lot of money in it. Sorry if I am mistaken!

yes i use 2FA

[Bitcoinmeister]

Hi,
i recieved a E-Mail from hitbtc to "Reset your password" but i dont apply for password reset.
i dont know why i must reset my passwort, and i also cannot login to my hitbtc account...

Your account is probably hacked. Do you use 2FA? Quickly lock your account if you have a lot of money in it. Sorry if I am mistaken!

yes i use 2FA

here the information to the hacker:
2018-08-15 16:35    Failed two-step authorization    Desktop    Chrome 65.0    WinNT    217.61.98.48    Paris, France
2018-08-15 16:35    Sign-in    Desktop    Chrome 65.0    WinNT    217.61.98.48    Paris, France
2018-08-15 16:35    Reset password success    Desktop    Chrome 65.0    WinNT    217.61.98.48    Paris, France
2018-08-15 16:33    Reset password request    desktop    Chrome 65.0    WinNT    217.61.98.48    Paris, France

[v1t0z]

I'm waiting more than 2 months for upgrading to Verified account status.
All this time when I try to transfer or withdraw I see:
"Currency operations not available",
"Transfers are disabled on your account, contact us via this form.",
"Withdrawals are disabled on your account, contact us via this form."
I already gave them all my documents for KYC: selfie, passport, bank statements, facebook profile etc.
And now they ask me about transactions of CTR that I did from Livecoin to HitBTC.
But CTR was delisted from Livecoin and Livecoin don't keep transactions history older than a month, so I told them about it.
They want more and more information and this story has no end...
And all next 5 or 6 their answers was the same (identically) and I think it was made by robot.
So I think that HitBTC are robbers with main business of stealing our money.
I have opened tickets #308282 and #347872.
I think that HitBTC will do all they can to NOT upgrading my account and to NOT returm me my money.
I'm very surprised with that, because I have only 0.44 BTC on trading account and 1450000 DCN on main account.
Can somebody help me with this situation or advise something?

Today my account was unlocked. I waited 2,5 months from 2 june 2018. But it is still General and was not upgraded to Verified account status.
 

[SimpleDev]

JUST UNREAL

MORE THAN 10 MONTHS THAT AFFILIATION PROGRAM IS NOT PAID !!!

UNREAL SCAM

WE ARE HUNDREDS OF WEBMASTERS WAITING FOR PAYMENTS !!!

MORE THAN 2 BTC THAT I AM WAITING FOR !!!

And verybody go and trade on this scammer plateform

UNREAL

totally unreal

ZERO SOLUTION , even ZERO ANSWER for more than 6 months !! emails , calls , twitter , etc... they ignore us !!!!!!!

-----------SCANDALOUS !! -------------

HITBTC are scammers with their affiliate !!

MORE THAN 5 MNTHS THEY DONT PAY AFFILIATE


FIVE MONTHS

And for these 5 months always the same answer !! (we can consider they are kiddin with us cause they use funny words, blablabla !! seems it makes them laugh !!!

They ask us ot wait , the affiliation app will work "VERY SOON" they say !!

-----------SCANDALOUS !! -------------

FIVE MONTHS they OWE US money , we are about 50 webmasters waiting for a large AMOUNT

I post here because this scandal will be known soon !! Seems they dont have the money to pay their affiliates !!!!!!

I can post here all the emails since November 2017 !! I can EASILY prove that they owe me thousands dollars for each months !!!!

BECAREFULL WITH THIS EXCHANGE !! THEY LIE !! that's the only thing i know : they lie , perhaps they have some troubles , it happens , but not for more than 5 months just for affiliation stats !!
So if they lie about this they can lie about everything

-----------SCANDALOUS !! -------------

UP

i will put this post on every page of this thread

near 6 months that ZERO webmasters are paid !!!

HITBTC DONT PAY THEIR AFFILIATES

[/b]

[NWgost]

Hello, I already had your wallet for the 4th day. I can not get money, hang out my ETH. I can not get 35 ETH in a  "purse trading", to "trade". They just give out a mistake, and they do not allow anything to be done. Where to rush for pomoshchshyu? 4 day is already a lot for such an exchange.

[BitSat]

Hello, I already had your wallet for the 4th day. I can not get money, hang out my ETH. I can not get 35 ETH in a  "purse trading", to "trade". They just give out a mistake, and they do not allow anything to be done. Where to rush for pomoshchshyu? 4 day is already a lot for such an exchange.

This is really worst thing by this exchange try to submit support ticket and keep in touch with them on chat hopefully they will give you some update about this as I also have few issues which take too much time now I leave this site as its one of worst in crypto world so next time think many time before depositing any thing here

[Call_Me_Bambi]

Hello, I already had your wallet for the 4th day. I can not get money, hang out my ETH. I can not get 35 ETH in a  "purse trading", to "trade". They just give out a mistake, and they do not allow anything to be done. Where to rush for pomoshchshyu? 4 day is already a lot for such an exchange.

This is really worst thing by this exchange try to submit support ticket and keep in touch with them on chat hopefully they will give you some update about this as I also have few issues which take too much time now I leave this site as its one of worst in crypto world so next time think many time before depositing any thing here

HitBTC are going the same way as Poloniex, I think it's all a bit Too-Much-Too-Soon for these exchanges and they don't have enough experienced support staff to cope with all the problems and it's us poor punters who suffer as a result.
I've moved all my coin to Binance and they have been the best so far, touch wood.

[NWgost]

Hello, I already had your wallet for the 4th day. I can not get money, hang out my ETH. I can not get 35 ETH in a  "purse trading", to "trade". They just give out a mistake, and they do not allow anything to be done. Where to rush for pomoshchshyu? 4 day is already a lot for such an exchange.

This is really worst thing by this exchange try to submit support ticket and keep in touch with them on chat hopefully they will give you some update about this as I also have few issues which take too much time now I leave this site as its one of worst in crypto world so next time think many time before depositing any thing here

Damn, it used to work fine for me before. More than 6 months I use.

[Bacchu]

Hitbtc team, I have a request. Please try to lessen the withdraw fees of EKO coin. It's really so high for withdrawing some coin from your site. Also, Ethbits withdraw fees is 17 Ethbits!! why are you taking to many high fees for withdrawing coin/token? Nowadays I am no more active hitbtc for this kind of huge fees. but it was one of my favourite exchange sites.

[r_victory]

Hitbtc team, I have a request. Please try to lessen the withdraw fees of EKO coin. It's really so high for withdrawing some coin from your site. Also, Ethbits withdraw fees is 17 Ethbits!! why are you taking to many high fees for withdrawing coin/token? Nowadays I am no more active hitbtc for this kind of huge fees. but it was one of my favourite exchange sites.

I also really like using HitBTC, but some fees make me rethink if it's worth it. The rate of 0.001 BTC I find a bit high, depending on the transaction you make and the price of Bitcoin!

[Winstar78]

Today I want to submit a question to all of you.

Why withdrawal times are so variable on this exchange?

You can withdraw a ERC20 token in just 3 minutes sometimes, and then trying to do another withdrawal request, and wait 12-24-36 hrs to have it completed.

that's very bad for my trading strategy.

I've tried to ask to support and they obviously blame the network speed, but it cannot be that. Not changing so dramatically from a minute to another.

So it could be they finish the hot wallet supply and have to wait the cold wallet, processing manually.

what you think?

[DaveWave]

Hitbtc team, I have a request. Please try to lessen the withdraw fees of EKO coin. It's really so high for withdrawing some coin from your site. Also, Ethbits withdraw fees is 17 Ethbits!! why are you taking to many high fees for withdrawing coin/token? Nowadays I am no more active hitbtc for this kind of huge fees. but it was one of my favourite exchange sites.

I also really like using HitBTC, but some fees make me rethink if it's worth it. The rate of 0.001 BTC I find a bit high, depending on the transaction you make and the price of Bitcoin!

Same goes here. I like their interface. No need for KYC if no aren't using fiats. But charges are damn high. And what is also sad is they are setting their own number of digits instead of just using 8.

[kabit9]

Hitbtc team, I have a request. Please try to lessen the withdraw fees of EKO coin. It's really so high for withdrawing some coin from your site. Also, Ethbits withdraw fees is 17 Ethbits!! why are you taking to many high fees for withdrawing coin/token? Nowadays I am no more active hitbtc for this kind of huge fees. but it was one of my favourite exchange sites.

I also really like using HitBTC, but some fees make me rethink if it's worth it. The rate of 0.001 BTC I find a bit high, depending on the transaction you make and the price of Bitcoin!

Same goes here. I like their interface. No need for KYC if no aren't using fiats. But charges are damn high. And what is also sad is they are setting their own number of digits instead of just using 8.

HitBTC fees are ridiculous!  They just don't give a f*ck about users, I think they have enough business from large Chinese whales and wash traders.

[Winstar78]

Can't anyone explain the randomization of withdrawal times? From a few minutes to several hours?

[ytrezq]

Hello,

How can I perform margin trading on the exchange ? I saw https://blog.hitbtc.com/margin-trading/ but I’m failing to find where in the user interface…

[chuyengia2244]

i think hitbtc is most advanced exchange.. but why many people says.. its scam...?  can anyone explain me please? 

They may have some unexpected problems with hitbtc, basically it is still very reputable exchange. All exchanges have such comments so don't worry too much about it.