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Author Topic: HitBTC.com - The most advanced cryptocurrency exchange  (Read 92831 times)
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February 19, 2018, 05:46:10 PM
 #1301

is there anyone who has a positive experience with hitbtc , i only lost money and some good opportunity's with them , the time DCN was worth a lot off money i could not acces my coins for days and fees are ridicilous

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February 20, 2018, 08:55:43 AM
 #1302

I was abt to make a deposit, but after so much FUD, i think i will hold my horses..
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February 20, 2018, 08:55:37 PM
 #1303

Hello Hitbtc,

I am having problems withdrawing my coins for the last 4 weeks.  I do not receive an email verification for withdrawals, so the

withdrawal will not complete.  I have checked my email spam folder, etc.  There is no problem with the email itself.

I have submitted tickets:

 Ticket ID #219043.

Ticket ID #218999.

Please assist with this problem.

Thank you



Hello, I am still trying to reach out to Hitbtc support!

Hello Hitbtc Exchange Support:  Please reach out to me for assist

Sorry about the issue you’re experiencing. Thank you for provided information! Our Support Team will take care of it at a shortest notice, and you’ll receive our reply within a day.

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February 20, 2018, 08:57:10 PM
 #1304

A lot of money just locked in account without any reason. Currency operations not available for ANY coin. Can't withdraw any coin for few days already.
No reply from support as well.

No any unusual activity, usual day trade. Please make things right HitBTC support!
Ticket id #220947
A lot of money frozen - I need access to my assets asap!

We totally understand how that feels. That is not the kind of impression we’re striving to leave, and we hope you’d accept our apologies.

Our Support Team will take care of it at a shortest notice, and you’ll receive our reply within a day.

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February 20, 2018, 09:05:54 PM
 #1305

OMG! Answer for 2+ weeks of the ticket "We do not know the exact terms, blah blah, we work like" - are you kidding?
What kind of fuck can there be problems with ICX - when he bitch ERC-20 on ETH?! When other ERC-20 tokens are quietly work. All fuck all the ICX tokens?

We are sorry to hear about the issue you are facing! Please provide us with the ticket ID, we'll clarify the root of the problem and see if there anything else we could do in order to make it resolved.

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February 20, 2018, 09:08:02 PM
 #1306

Hello!! I had around 2500$ worth currencies on HITBTC. Now, my balance is showing 0. Whats happening?

Let us assure you that the issue you’re reporting will be dealt with as soon as possible. Please provide us with your ticket ID, we’ll do the rest and report to you once our job is done.

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February 20, 2018, 09:11:19 PM
 #1307

Dear Users!



Why my transaction canceled and I can't do enymore?! "Currency operations not available"?! Wtf?!

Ticket #229252, email n1r0656@gmail.com


Please provide us with your ticket ID or submit it through the official web site here if you haven't done so: https://support.hitbtc.com/hc/en-us/requests/new. Once you do that, please reply here with your ticket number and our Support Team will take care about it as soon as possible.

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February 20, 2018, 09:43:57 PM
 #1308

I’m tired. I’m very tired of dealing with this impudent, unprofessional and, generally speaking, an exchange of frauds - hitbtc. The situation has come about that I can’ get my own money back for 3 months already. I don’t know what else I can do. We, crypto-community, should combat for each other and always help each other. I don’t know what to do now. I’m at the end of rope.

It all started in November when I decided to cooperate with the exchange Hitbtc.com
I invested an amount of coins and I started trading. I had a number of good transactions, everything was going well until I found out 2FA one day on my account. I was shocked because to activate 2FA you need email confirmation. I use 2FA on my email, so I was really surprised. I wrote to the hitbtc support, and they replied a few weeks later. They had a job to deactivate 2FA, they actually didn’t care what happened with my account and why. All right, I used to see many topics with such a problem. I admit it was my fault that I hadn’t activated 2FA on my account myself.

I put up with a huge loss as all the admins had a damn about that. They gave me neither IP addresses, no wallets where my money had gone. Just nothing.

But I still had some coins on my account. I wrote to the support, sent them scanned copies of my documents, showed transactions and wallets from which I had made my first deposits. I gave them all the proofs that the account was mine. Let alone, it’s absurd to ask that kind of stupid questions. Finally, they gave me access to my account. But it wasn’t to be. The Hitbtc.com administration blocked my funds and now, when I try to withdraw my funds, I see a message “Currency operations not available”. This hell is set to go on. This was the first time I lost the biggest part of my deposit. 
Now I have a small part left and this is all I actually have. I continued writing to the support. They replied a month later. It was just a runaround – they wrote they’d submitted my case to the investigation department and the question was being settled. What? How is it possible??? What question???
When they gave me my account back, I activated 2FA and closed all sessions. I did what they asked me to do. I write them almost daily. They keep silent. No reply. But the coins that I purchased are falling, my money is melting right before my eyes. How is it possible? This goes beyond all limits!

How is it possible that an exchange that makes publications in Twitter about cooperation and widely promotes itself can just deprive you of your money??? It turns out that they can steal our money easily? So we are not protected at all in the world of cryptocurrency? What now? And what we should do with this?

Please help me to settle this problem. I just don’t know how to get my money back, how I can influence them. NOBODY MUST WORK LIKE THIS! THIS IS A SIMPLE ROBBERY! WHY THEY STILL WORK AS IF NOTHING HAD HAPPENED? WHY NOBODY CAN DO ANYTHING WITH THEM?? Is there anybody who cares a bit about this?

Please help me, spread this theme everywhere you can. I’m desperate to get my money back.
They should activate all currency operations at my account. My ticket id #46811 !!!

And there is some screenshots:
14 november 2017 topic start - https://prnt.sc/ibve34
My losses - http://prntscr.com/ibwc2t. 3.5 mln dollars was and 600k left (screenshot was made in January).
Hitbtc answer about stealing - http://prntscr.com/ibwct7  http://prntscr.com/ibwcyt
Unusual answer - http://prntscr.com/ibwehe
Documents - https://prnt.sc/ibwepq
1 answer in a month - http://prntscr.com/ibwfp9
2FA removed https://prnt.sc/ibwg5l
Currency operations not available 3 months already! -  http://prntscr.com/ibwi8hhttps://prnt.sc/ic7cgs
And now - 1 answer in a month, standart answer. They closed all discussions on forum - https://prnt.sc/ic71ui

Now I have 60 btc +- at my account and this my last funds! I want help. I want to withdraw my funds from hitbtc. Hitbtc - give me access to my funds! My ticket id #46811 !!!



We would like to bring our apologies for the issues that you are experiencing. Your ticket #46811 is currently being processed by our Support Team. We can assure you that you've been heard and your problem won't stay unresolved. Our Support Team will get back to you with an update once it becomes available. We appreciate your patience!

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February 20, 2018, 09:46:40 PM
 #1309

Hi @Hitbtc,

Can you provide some insight into when the withdrawals for Ambrosus(AMB) will be resumed? It has been quite a while and I'd like to withdraw my coins.


Let us assure you that the issue you’re reporting will be dealt with as soon as possible. Please provide us with your ticket ID, we’ll do the rest and report to you once our job is done.

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February 20, 2018, 09:48:39 PM
 #1310

I made a transfer of neo fund from my wallet to hitbtc neo wallet and after 12 hours is still not showing up on my account. Transaction shows it went to hitbtc neo wallet. What's the problem?


Please provide us with your ticket ID and our Support Team will get back to you with an update once it becomes available!

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February 20, 2018, 09:50:31 PM
 #1311

Some problem in your marketplace:
1. Deposit/Withdraw take a high fee
2. Sometime Deposit/Withdraw problem
3. Support no friendly
4. Delist coin without given announcement before

High fee with some problem is NOT WORTH IT
i will find another exchange!

We totally understand how that feels. That is not the kind of impression we’re striving to leave, and we hope you’d accept our apologies.

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February 20, 2018, 09:59:13 PM
 #1312

Some problem in your marketplace:
1. Deposit/Withdraw take a high fee
2. Sometime Deposit/Withdraw problem
3. Support no friendly
4. Delist coin without given announcement before

High fee with some problem is NOT WORTH IT
i will find another exchange!

They are not forcing anyone to use their exchange and we are free to use any exchange as per our convenience.

You already know there are so many issues with this exchange and they stop replying to almost all tickets so better don't take a risk by using this exchange.

I made many support tickets so far but they don't answer me. They never answer nobody I think. This is very bad for such a great exchange platform. They are losing customers only for this attitude.


We would like to bring our apologies for the issues that you are experiencing. None of the issues will stay ignored or unresolved. Please provide us with those generated tickets and we'll take care of them at the earliest convenience!

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February 20, 2018, 10:04:22 PM
 #1313

hitbtc is a stealer and a big scam ... i wait from 3 months ago for my 1376.7470 $ from affiliates.

i wrote many many times , into the forum and many many tickets  and still nothing until now.

so the affiliates is a big joke , big scam

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Sorry for keeping you waiting for this long. This ends now, and this won’t happen again. Please provide us with your ticket ID, we’ll do the rest and report to you once our job is done.

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February 20, 2018, 10:08:24 PM
 #1314

is there anyone who has a positive experience with hitbtc , i only lost money and some good opportunity's with them , the time DCN was worth a lot off money i could not acces my coins for days and fees are ridicilous

Are you still experiencing the issue described? If so, let us assure it will be dealt with as soon as possible. Please provide us with your ticket ID, we’ll do the rest and report to you once our job is done.

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February 21, 2018, 08:31:51 PM
 #1315


100$ for a withdrawal fee ?    please explain this.



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February 21, 2018, 08:52:57 PM
 #1316

I haven't received my deposit from Bitstamp

Four days ago I made a deposit from Bistamp to your stock exchange. The Etherium I sent is still not visible in my account. Please help!!!

My wallet addresse: 0x0a85f9f139d40241b93c28b4053f56226a91dced

Track: https://www.etherchain.org/account/0a85f9f139d40241b93c28b4053f56226a91dced

Time: 27. 12. 2017. 20:29


Please make sure that you reported your issue on the official web site: https://support.hitbtc.com/hc/en-us/requests/new. Then reply here with your ticket number and our Support Team will take care about it as soon as possible.

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February 21, 2018, 08:54:26 PM
 #1317

hitbtc scam my B2X... nice.... support is not responding


Let us assure you that the issue you’re reporting will be dealt with as soon as possible. Please provide us with your ticket ID, we’ll do the rest and report to you once our job is done.

hitbtc
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February 21, 2018, 08:55:54 PM
 #1318

25  days ago I sent to hitbtc address 6991 NEW EBTC
etherscan despite approval it does not appear on my account
I'm hurt the price is falling
LOOK
Ticket ID: 67777
https://etherscan.io/tx/0x93580c3c4654b11c31c9b1e46c23e5a1973269527a97701b40b36a235c163eea


Sorry about the issue you’re experiencing. Thank you for provided information! Our Support Team will take care of it at a shortest notice, and you’ll receive our reply within a day.

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February 21, 2018, 08:56:40 PM
 #1319

Anyone else having any issues withdrawing from Hitbtc today? I've been using it for weeks for a certain coin I trade and haven't had any problems. However, today i'm unable to transfer coins over to my main account for withdrawal. It just keeps giving me an error.

Let us assure you that the issue you’re reporting will be dealt with as soon as possible. Please provide us with your ticket ID, we’ll do the rest and report to you once our job is done.

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February 21, 2018, 08:58:06 PM
 #1320

I also got problem with deposit of my cryptos. It does not appear in my account after nearly 2K confirmations and 8 hours of waiting. It's a token address to token address transfer.
Ticket ID #128978
Ticket ID #127455

Is there any representative of HitBTC around? Please help to check. Thanks a lot.


Sorry about the issue you’re experiencing. Thank you for provided information! Our Support Team will take care of it at a shortest notice, and you’ll receive our reply within a day.

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