HitBTC.com - The most advanced cryptocurrency exchange

[boltalka]

Currency transactions are not available for any coin. I can't take a single coin.
The total amount of 7000$

No unusual activity, normal day trading, deposits and withdrawals,Sent documents to confirm identity
[HitBTC] #406437

I will write in this topic every day about how things are going. If the exchange is fraudulent as everyone writes it will be seen. The first day passed

The second day passed, the support is silent

Answered the letter, the first two documents approved. ask for a notarized receipt.

Sent them a receipt.

Approved the receipt. Requested evidence of the origin of the funds. Sent them evidence.

Evidence of the origin of the funds was rejected. Ask for screenshots of the entire history of the purchase transaction on the exchanges, all purchase orders, all conclusions and inputs . Require proof of purchase on ico.  I have a history of trading and shopping on ico for 3 years. Today 4 hours was doing the screenshots of all transactions , collected everything possible and sent them again.

Refused with screenshots. Said need format jpg . Spent another 3 hours to make pictures in this format . Send them.

[boltalka]

Currency transactions are not available for any coin. I can't take a single coin.
The total amount of 7000$

No unusual activity, normal day trading, deposits and withdrawals,Sent documents to confirm identity
[HitBTC] #406437

I will write in this topic every day about how things are going. If the exchange is fraudulent as everyone writes it will be seen. The first day passed

The second day passed, the support is silent

Answered the letter, the first two documents approved. ask for a notarized receipt.

Sent them a receipt.

Approved the receipt. Requested evidence of the origin of the funds. Sent them evidence.

Evidence of the origin of the funds was rejected. Ask for screenshots of the entire history of the purchase transaction on the exchanges, all purchase orders, all conclusions and inputs . Require proof of purchase on ico.  I have a history of trading and shopping on ico for 3 years. Today 4 hours was doing the screenshots of all transactions , collected everything possible and sent them again.

Refused with screenshots. Said need format jpg . Spent another 3 hours to make pictures in this format . Send them.

Sent all the information, evidence the origin of funds, all information and documents.

[hitbtc]

I have a problem with a coin I purchased a while ago an hitbtc support is not solving (I written them a ticket for first time about this months ago)

They listed CRS (Starta coin) as an IOU token when they where doing the ICO. I purchased CRS in hitbtc, but they never opened the real market for this coin, and after some time they delisted the IOU. Withdrawals have been never being available either.

They last thing they asked me in support was this: "Could you please confirm if you see the workable blockchain explorer of this exact coin?" I told them that Starta Coin is based on Waves, and I gave them (again) my Waves address so they can process a manual withdrawal.

No solution till now, any idea of what can I do? I feel scammed

Please provide us with a ticket number, thanks in advance.

[accesovip]

I have a problem with a coin I purchased a while ago an hitbtc support is not solving (I written them a ticket for first time about this months ago)

They listed CRS (Starta coin) as an IOU token when they where doing the ICO. I purchased CRS in hitbtc, but they never opened the real market for this coin, and after some time they delisted the IOU. Withdrawals have been never being available either.

They last thing they asked me in support was this: "Could you please confirm if you see the workable blockchain explorer of this exact coin?" I told them that Starta Coin is based on Waves, and I gave them (again) my Waves address so they can process a manual withdrawal.

No solution till now, any idea of what can I do? I feel scammed

Please provide us with a ticket number, thanks in advance.

Ticket number: #395953

[boltalka]

Currency transactions are not available for any coin. I can't take a single coin.
The total amount of 7000$

No unusual activity, normal day trading, deposits and withdrawals,Sent documents to confirm identity
[HitBTC] #406437

I will write in this topic every day about how things are going. If the exchange is fraudulent as everyone writes it will be seen. The first day passed

The second day passed, the support is silent

Answered the letter, the first two documents approved. ask for a notarized receipt.

Sent them a receipt.

Approved the receipt. Requested evidence of the origin of the funds. Sent them evidence.

Evidence of the origin of the funds was rejected. Ask for screenshots of the entire history of the purchase transaction on the exchanges, all purchase orders, all conclusions and inputs . Require proof of purchase on ico.  I have a history of trading and shopping on ico for 3 years. Today 4 hours was doing the screenshots of all transactions , collected everything possible and sent them again.

Refused with screenshots. Said need format jpg . Spent another 3 hours to make pictures in this format . Send them.

Sent all the information, evidence the origin of funds, all information and documents.

Unlocked account, it took 2 weeks. I can definitely say the exchange is not scammers

[TheFuzzStone]

And another "lucky client" of HitBTC, Bitcoin developer -- Luke Dashjr

https://twitter.com/LukeDashjr/status/1111219680985919488

[hitbtc]

And another "lucky client" of HitBTC, Bitcoin developer -- Luke Dashjr

https://twitter.com/LukeDashjr/status/1111219680985919488

We're glad to announce that the case in question was successfully resolved in favor of the client.

Most traders have absolutely no trouble passing the KYC once they are able to provide us with the requested data and they are always more than welcome to contact us anytime.

[TheFuzzStone]

Most traders have absolutely no trouble passing the KYC once they are able to provide us with the requested data and they are always more than welcome to contact us anytime.

Unfortunately, what you are saying is not true.

A lot of dissatisfied customers can be found here. They upload the entire history of correspondence with your support. Just a quick search using entire forum engine:

• https://forum.bits.media/index.php?/topic/85456-hitbtccom-вopы-и-мoшeнники/
• https://forum.bits.media/index.php?/topic/31606-hitbtc-%D0%B1%D0%B8%D1%80%D0%B6%D0%B0/

[accesovip]

I have a problem with a coin I purchased a while ago an hitbtc support is not solving (I written them a ticket for first time about this months ago)

They listed CRS (Starta coin) as an IOU token when they where doing the ICO. I purchased CRS in hitbtc, but they never opened the real market for this coin, and after some time they delisted the IOU. Withdrawals have been never being available either.

They last thing they asked me in support was this: "Could you please confirm if you see the workable blockchain explorer of this exact coin?" I told them that Starta Coin is based on Waves, and I gave them (again) my Waves address so they can process a manual withdrawal.

No solution till now, any idea of what can I do? I feel scammed

Please provide us with a ticket number, thanks in advance.

Ticket number: #395953

Waiting for a reply..

[paradox333]

Hello everyone , i like to let you know that Hitbtc locked my account for 1 month i sent all documents ( selfie with hitbtc screen , id , selfie with id , utility bill , again utility bill )
and now guess what , no response from the support from March 10 2019 , i send an email like eveyrday but no response , ticket #403634  . i will keep you updated guys

[Daemon_Hell]

Guys, if you're having a good time trading at HitBTC, make sure you post that too! We shouldn't let the one-way traffic flow into the thread; both the experiences (positive and negative) should be posted here, not just the negative ones.

Cannot give a recent feedback (stopped trading there almost a year ago), but at that point HitBTC was pretty reliable.
I guess they lack manpower in support area - had some coins stuck for a couple weeks with minimal response from support team.
Also I'd like to point out their API - out of exchanges where I've traded (kraken, bitstamp, binance, deribit, bitmex, huobi, okex) - it's most 'complete' and close to traditional exchanges.

[gamblingbad]

why is my wd canceled?
ID : 6dab2090-5143-4b5a-9326-5fda03cf3b70
ID : fecc9654-f02c-410e-b241-d057c7812fba

[paradox333]

Hello everyone , i like to let you know that Hitbtc locked my account for 1 month i sent all documents ( selfie with hitbtc screen , id , selfie with id , utility bill , again utility bill )
and now guess what , no response from the support from March 10 2019 , i send an email like eveyrday but no response , ticket #403634  . i will keep you updated guys

Day 32 No reply from HitBTC , Accounts still Locked , im Making a website to Show everything and everyone can participate .
Comming Soon .......

[khm10000]

!!!!
4 months I can neither trade nor withdraw money. Total ignore from support. All documents, scans of passports, videos - everything was sent in ticket.
387759 ticket number

[Hawk01]

It's a complete gambling to trade any small coins in hitbtc.
Any day your coin could be delisted and your coins get stuck because of the HUGE withdrawal fees. 

[hitbtc]

I have a problem with a coin I purchased a while ago an hitbtc support is not solving (I written them a ticket for first time about this months ago)

They listed CRS (Starta coin) as an IOU token when they where doing the ICO. I purchased CRS in hitbtc, but they never opened the real market for this coin, and after some time they delisted the IOU. Withdrawals have been never being available either.

They last thing they asked me in support was this: "Could you please confirm if you see the workable blockchain explorer of this exact coin?" I told them that Starta Coin is based on Waves, and I gave them (again) my Waves address so they can process a manual withdrawal.

No solution till now, any idea of what can I do? I feel scammed

Please provide us with a ticket number, thanks in advance.

Ticket number: #395953

Waiting for a reply..

A reply from our team should reach you shortly. Your patience is appreciated.

[hitbtc]

Hello everyone , i like to let you know that Hitbtc locked my account for 1 month i sent all documents ( selfie with hitbtc screen , id , selfie with id , utility bill , again utility bill )
and now guess what , no response from the support from March 10 2019 , i send an email like eveyrday but no response , ticket #403634  . i will keep you updated guys

Our team’s intention is to guide you through this process as quickly as possible, but we’re yet to receive the documents that would comply with our rules.
Thanks in advance for your cooperation and hope to hear back from you in the ticket.

[hitbtc]

why is my wd canceled?
ID : 6dab2090-5143-4b5a-9326-5fda03cf3b70
ID : fecc9654-f02c-410e-b241-d057c7812fba

Have you contacted the support team regarding this issue? You can do so right here: https://support.hitbtc.com/hc/en-us/requests/new
Please share your ticket number once you do. Thanks in advance.

[hitbtc]

!!!!
4 months I can neither trade nor withdraw money. Total ignore from support. All documents, scans of passports, videos - everything was sent in ticket.
387759 ticket number

I believe you were in touch with the team earlier this week. We'll be sure to contact you in the ticket, your patience is appreciated.

[hitbtc]

It's a complete gambling to trade any small coins in hitbtc.
Any day your coin could be delisted and your coins get stuck because of the HUGE withdrawal fees. 

Disintegrated coins are available for withdrawal in the users' interface for a certain period of time and can still be withdrawn after that by contacting the support team. You can find more info on that here: https://support.hitbtc.com/hc/en-us/articles/360000712489-What-happens-if-a-coin-is-disintegrated

Since our commissions are flat and do not depend on the number of funds withdrawn, our financial team adjusts them in accordance with the market situation.
Can you please let us know if there are any coins you refer to in particular?