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Author Topic: HitBTC.com - The most advanced cryptocurrency exchange  (Read 92831 times)
thirdprize
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February 22, 2018, 08:31:40 PM
 #1341

Is there any way to contact the Devs directly regarding issues with the API?  When I place an Order, it comes back with the Order data and a cutomerorderid.  However when i try and get the status of the order (to see if its been filled) it sometimes comes back with order not found.  Surely if its filled or cancelled it should still exist, just in that state.  If its not fulfilled then it should definitely be there.

Any ideas?  You can message me if you want.
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hitbtc
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February 22, 2018, 09:03:20 PM
 #1342

They did not process my xem withdrawal from 19 december!!!!!!! First they cancelled my withdrawal, then after I've placed a new one a few days ago they gave me the wrong TXID!! Now they cancelled my withdrawal again! And support dont answer! SCAM!!!!! BEWARE!!

Sorry for keeping you waiting for this long. This ends now, and this won’t happen again. Please provide us with your ticket ID, we’ll do the rest and report to you once our job is done.

hitbtc
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February 22, 2018, 09:04:36 PM
 #1343

Why can I not transfer from Balance to Trading account or vice versca? This is a HUGE problem and support has yet to reply back to me and/or fix. As of now, my funds are sitting with you like a bank yet you are an exchange. Please fix ASAP!

Let us assure you that the issue you’re reporting will be dealt with as soon as possible. Please provide us with your ticket ID, we’ll do the rest and report to you once our job is done.

hitbtc
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February 22, 2018, 09:06:45 PM
 #1344

It is now almost 13 hours since my withdrawal. No transaction hash, no response from support ticket. They charged me $140 withdrawal fee for this garbage service???



Let us assure you that the issue you’re reporting will be dealt with as soon as possible. Please provide us with your ticket ID, we’ll do the rest and report to you once our job is done.

hitbtc
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February 22, 2018, 09:07:49 PM
 #1345

Hello,

is there any official rep of HITBTC here ?
i need help with Ticket ID #168175.
i accidentally sent NEM to their DIM address instead of NEM address.
I believe they can credit it to my account


Sorry about the issue you’re experiencing. Thank you for provided information! Our Support Team will take care of it at a shortest notice, and you’ll receive our reply within a day

hitbtc
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February 22, 2018, 09:09:10 PM
 #1346

Hello,

is there any official rep of HITBTC here ?
i need help with Ticket ID #168175.
i accidentally sent NEM to their DIM address instead of NEM address.
I believe they can credit it to my account
Whatever way it might be you will still be referred to the exchange. Get back to the exchange for more clarification. They might have a lot of tickets for now but they should answer you soon
my tickets have been there for days but no one responded tonmy tickets.

Let us assure you that the issue you’re reporting will be dealt with as soon as possible. Please provide us with your ticket ID, we’ll do the rest and report to you once our job is done.

hitbtc
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February 22, 2018, 09:10:11 PM
 #1347

My Doge withdraw received in seconds but Nem(XEM) withdraw is pending since january 12
There are lots of pending Nem withdrawals and tickets unanswered.
Anyone has gotten response from support?

Let us assure you that the issue you’re reporting will be dealt with as soon as possible. Please provide us with your ticket ID, we’ll do the rest and report to you once our job is done.

hitbtc
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February 22, 2018, 09:11:46 PM
 #1348

Hi Hitbtc

Please process my KICK withdrawal ID 313f8b2e-d428-4b92-b950-fb8a1e24e605. Funds are stuck. Losing lot of money.
No transaction hash yet. Ticket #195112.
Requesting your urgent attention and help to process my withdrawal.

Thanks


Sorry about the issue you’re experiencing. Thank you for provided information! Our Support Team will take care of it at a shortest notice, and you’ll receive our reply within a day.

hitbtc
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February 22, 2018, 09:13:12 PM
 #1349

Ticket ID: #68692
37 DAYS WAITING
PLEASE HELP ME!

Why do not you take care of me
Single error
trust you and send token

Sorry for keeping you waiting for this long. This ends now, and this won’t happen again. Our Support Team will take care of it at a shortest notice, and you’ll receive our reply within a day. 


hitbtc
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February 22, 2018, 09:14:15 PM
 #1350

I am also having issues withdrawing Dimcoin from them.   They are quite unprofessional and do not respond to support tickets.

I am already in discussion with UK financial lawyers and will be talking with the Financial Conduct Authority (FCA) which is the UK regulator to get them shut down and arrested on financial crime charges.

Below is their legal registration info in the UK.   I urge all UK and EU citizens to also contact the FCA as well.

Hit Techs Limited
Kemp House

192 City Road

London,  EC1V 2NX

United Kingdom





Sorry about the issue you’re experiencing. Thank you for provided information! Our Support Team will take care of it at a shortest notice, and you’ll receive our reply within a day.

hitbtc
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February 22, 2018, 09:15:54 PM
 #1351

I wish they took a deposit fee from me, I made a TRX deposit 24 hours ago and they never credited it to my account, contacted support 13 hours ago of course there will never be an answer from these thieves

Let us assure you that the issue you’re reporting will be dealt with as soon as possible. Please provide us with your ticket ID, we’ll do the rest and report to you once our job is done.

hitbtc
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February 22, 2018, 09:16:34 PM
 #1352

Can you guys withdraw my Firstblood? I am waiting for long....My transaction ID:
4d0a654c-44ee-478b-a943-f7a062841be0

It didnt give me hash address...Please withdraw ASAP now.

Let us assure you that the issue you’re reporting will be dealt with as soon as possible. Please provide us with your ticket ID, we’ll do the rest and report to you once our job is done.

hitbtc
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February 22, 2018, 09:17:53 PM
 #1353

Guys Now got stuck with my deposit. It is successful in Ether scan for ANT coin. But you guys didnt deposit this. Fix this immediately now...Deposit my coins
0xbb4581ac97c84afd0697ff3a4bfc57b65fa9f576698958b20b885ed0cef05fc4

Ether scan link:
https://etherscan.io/tx/0xbb4581ac97c84afd0697ff3a4bfc57b65fa9f576698958b20b885ed0cef05fc4

Why none is working automatically? Why r u making customers to create tickets and wait for long? FIX THIS IMMEDIATELY.


Sorry for keeping you waiting for this long. This ends now, and this won’t happen again. Please provide us with your ticket ID, we’ll do the rest and report to you once our job is done.

hitbtc
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February 22, 2018, 09:19:06 PM
 #1354

I have deposet 1115 starbase token and the transaction confirmed  but I can not see the tokens in my balance
transaction link: https://etherscan.io/tx/0x1e46a31344d5e43ee00a46e8e7e5632e16eb64026882caed7450a991eaee1179
 Angry

Please make sure that you reported your issue on the official web site: https://support.hitbtc.com/hc/en-us/requests/new. Then reply here with your ticket number and our Support Team will take care about it as soon as possible.

BitcoinPlusBus
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February 23, 2018, 07:10:55 AM
 #1355

Whats the price for getting listed on HitBTC exchange these days?

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FUDeral_Reserve
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February 23, 2018, 06:03:18 PM
 #1356

Any news on recent withdrawals? Has anyone been successful?
hitbtc
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February 23, 2018, 08:58:23 PM
 #1357

This locking and blocking of coins, accounts, funds etc are reaching epidemic proportions. For as long as deposits keep pouring into their hot wallets, they will continue doing this. The solution is to stop the inbound flow of coins until it trickles down to almost nothing. When they notice that, they will start to listen and maybe even find the time to read your volumes of unresolved tickets.

Why none is working automatically? Why r u making customers to create tickets and wait for long? FIX THIS IMMEDIATELY.

So you knew they have all these customers with open tickets and yet you still made that deposit. Join the club. You now need to add one new ticket to their big pile of mostly unread tickets.... and wait. Why continue sending coins to an exchange with a notoriously poor support system, one with a very blemished reputation here and elsewhere, and a less than stellar credibility?

We totally understand how that feels. That is not the kind of impression we’re striving to leave, and we hope you’d accept our apologies. Let us assure you that the issue you’re reporting will be dealt with as soon, as possible. Please provide us with your ticket ID, we’ll do the rest and report to you once our job is done.

hitbtc
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February 23, 2018, 09:00:48 PM
 #1358

Why hitbtc does'nt make an advice before deposit? The site still continue to accept deposit and the wallet is green !
I'm scared to say good bye to 2K dollar

Please make sure that you reported your issue on the official web site: https://support.hitbtc.com/hc/en-us/requests/new. Then reply here with your ticket number and our Support Team will take care about it as soon as possible.

hitbtc
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February 23, 2018, 09:03:17 PM
 #1359

today i was trying to transfer my dgb coins from trade balance to main balance

but all gone , i dont know what happened but i dont see my DGB , and dgb balance show 0

but i had 12400 DGB

Let us assure you that the issue you’re reporting will be dealt with as soon as possible. Please provide us with your ticket ID, we’ll do the rest and report to you once our job is done.

hitbtc
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February 23, 2018, 09:04:36 PM
 #1360

Hello i have problem  to deposit missing KBR, since 21/01/2018
I already have a 3 ticket in support , but never received not one response with 21.01.2018.
I think isn't normal.
This is the first and last time when I use this is  scam exchange

We totally understand how that feels. That is not the kind of impression we’re striving to leave, and we hope you’d accept our apologies. Let us assure you that the issue you’re reporting will be dealt with as soon, as possible. Please provide us with your ticket ID, we’ll do the rest and report to you once our job is done.


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