hitbtc (OP)
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February 23, 2018, 09:22:03 PM |
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Hitbtc scam, i opened a ticket one month ago about my 2-factor authentication, They said please provide us you National ID and a clear photo of yourself in front of the monitor with this ticket open, I provide them both my National ID and Photo, but they didn't reply to me, After 15 days they replied me back and again asking for my national ID and a photo, again i provide them, again they stop replying me, after 5 days they said
Dear Trader,
The issue you reported requires additional investigation.
We have escalated the issue to our second-level support experts and flagged it as high priority.
We will keep you posted on the progress.
Regards, Paola Balzano HitBTC Support Team
after 22 days they reply me again said
Thank you for provided information.
Your request has been put in the queue. Request processing can take some time. Usually up to 5-10 business days. We will contact you as soon as 2-fa authentication is removed from your account.
Thank you for your patience.
today is the day they again saying
12:32 PM (7 hours ago) to me
##- Please type your reply above this line -## Dear Trader,
The issue you reported requires additional investigation.
We have escalated the issue to our second-level support experts and flagged it as high priority.
We will keep you posted on the progress.
Regards, Paola Balzano HitBTC Support Team
Let us assure you that the issue you’re reporting will be dealt with as soon as possible. Please provide us with your ticket ID, we’ll do the rest and report to you once our job is done.
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hitbtc (OP)
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February 23, 2018, 09:23:00 PM |
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Is there any way to contact the Devs directly regarding issues with the API? When I place an Order, it comes back with the Order data and a cutomerorderid. However when i try and get the status of the order (to see if its been filled) it sometimes comes back with order not found. Surely if its filled or cancelled it should still exist, just in that state. If its not fulfilled then it should definitely be there.
Any ideas? You can message me if you want.
Please make sure that you reported your issue on the official web site: https://support.hitbtc.com/hc/en-us/requests/new. Then reply here with your ticket number and our Support Team will take care about it as soon as possible.
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StarterX
Newbie
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Activity: 61
Merit: 0
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February 24, 2018, 08:29:04 AM Last edit: February 24, 2018, 08:43:28 AM by StarterX |
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They remove 2-fa from my account, but there is nothing in my wallet, i deposit 0.4 xmr twice,, but there is nothing in my wallet, yesterday i open a ticket about this issue, but they remove it https://support.hitbtc.com/hc/en-us/requests/243131Now i'm trying to open a new ticket today, but there is no 'Submit' option available there screenshot. http://prntscr.com/ij1ym6
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StarterX
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Activity: 61
Merit: 0
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February 25, 2018, 09:23:27 AM |
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they are not replying me. i provide them hash transactions IDs
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StarterX
Newbie
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Activity: 61
Merit: 0
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February 25, 2018, 09:37:47 AM |
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Hitbtc 100% scam, now i can't login on Hitbtc support, ( Invalid username/password ), i tried ( Forget my password ), but i haven't receive any e-mail confirmation from them to my E-mail, what a joke
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hitbtc (OP)
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February 26, 2018, 02:06:55 PM |
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Hitbtc 100% scam, now i can't login on Hitbtc support, ( Invalid username/password ), i tried ( Forget my password ), but i haven't receive any e-mail confirmation from them to my E-mail, what a joke
Sorry about the issue you’re experiencing. Thank you for provided information! Our Support Team will take care of it at a shortest notice, and you’ll receive our reply within a day.
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NJB18
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February 26, 2018, 04:06:47 PM |
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Guys despite facing lots of issues I am a bit relieved nonetheless that their representative continues to stay active here. So maybe you can post here your complains here and details, specifically your support id. Hopefully more people from HitBTC will be tasked to solve issues from clients as they are the backbone of success.
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StarterX
Newbie
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Activity: 61
Merit: 0
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February 26, 2018, 06:53:05 PM |
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Hitbtc 100% scam, now i can't login on Hitbtc support, ( Invalid username/password ), i tried ( Forget my password ), but i haven't receive any e-mail confirmation from them to my E-mail, what a joke
Sorry about the issue you’re experiencing. Thank you for provided information! Our Support Team will take care of it at a shortest notice, and you’ll receive our reply within a day. No reply from your Support team, i provide them both my XMR ( 0.4, 0.4 = 0.8 Total XMR ) coin Transactions IDs/Hash, but they are not replying me,
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sunsilk
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February 26, 2018, 07:55:35 PM |
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Guys despite facing lots of issues I am a bit relieved nonetheless that their representative continues to stay active here. So maybe you can post here your complains here and details, specifically your support id. Hopefully more people from HitBTC will be tasked to solve issues from clients as they are the backbone of success.
They can apologize about their customers experience but the question is are they really taking care of these complains? No one seems to reply that they have resolved (I can't do the digging for the whole thread looking for people who are helped with hitbtc's support). Just like this guy No reply from your Support team, i provide them both my XMR ( 0.4, 0.4 = 0.8 Total XMR ) coin Transactions IDs/Hash, but they are not replying me,
I would depend on the trust rating given to them by two DT's and look at the dates, it was years ago.
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luffare
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February 27, 2018, 11:12:20 AM |
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Hi, Guys! Need some advice! Gotta withdraw some coins (right now I have'em in BTC) from the exchange. Which one cryptocurrency is fastest to do it? Doge? Eth? Or maybe the same BTC?
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slackcryptoz
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February 27, 2018, 03:13:30 PM |
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Hi, Guys! Need some advice! Gotta withdraw some coins (right now I have'em in BTC) from the exchange. Which one cryptocurrency is fastest to do it? Doge? Eth? Or maybe the same BTC?
With hitbtc you won't be facing any issues with the withdrawal. Everything happens almost in the same time period and the transaction fee too is similar. I haven't experienced with other coins, but with bitcoin the withdrawal is quite fast.
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bernard75
Legendary
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Activity: 1316
Merit: 1003
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February 27, 2018, 03:32:02 PM Last edit: February 27, 2018, 11:10:24 PM by bernard75 |
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Depends where your coming from. If it is a"modern" country using SEPA, i would go thru Stamp, Kraken or here in that order. If you dont have that "privielage" i would HODL. Oops, absolutly misunderstood, but still never keep any coins anywhere but where you have full control over them.
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reliable
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February 27, 2018, 06:42:53 PM |
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Guys despite facing lots of issues I am a bit relieved nonetheless that their representative continues to stay active here. So maybe you can post here your complains here and details, specifically your support id. Hopefully more people from HitBTC will be tasked to solve issues from clients as they are the backbone of success.
People are facing huge issues at the exchange and thus their grievances are increasing. ideally if things are right at first place itself than the support requirement would be minimum and only would required for some specific case. But if lot of people do complain or have issues it means thing is not working in the right direction as you would expect.
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bernard75
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Merit: 1003
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February 27, 2018, 06:52:58 PM Last edit: February 27, 2018, 11:02:04 PM by bernard75 |
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We understand and appiciate your issue, but unfortunatly our secrartery is not working today.
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marcelion
Newbie
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Merit: 0
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February 28, 2018, 01:41:11 PM |
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Please also check my ticket #240933 with an ETH transaction made from a contract I know, the issue is only 8 days old.... but I needed that ETH 8 days ago to invest
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StarterX
Newbie
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Activity: 61
Merit: 0
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February 28, 2018, 02:30:48 PM |
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No reply from hitbtc support, my issues not fix.
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marcelion
Newbie
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March 01, 2018, 11:23:22 AM |
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Please also check my ticket #240933 with an ETH transaction made from a contract I know, the issue is only 8 days old.... but I needed that ETH 8 days ago to invest The issue has been solved after 8 days. Thank you.
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StarterX
Newbie
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Activity: 61
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March 01, 2018, 01:23:48 PM |
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Hitbtc scam, here is the Proof today i got e-mail a from hitbtc support > http://prntscr.com/ildn9u look at the ticket number, Ticket #243131, the deleted this ticket 5 days ago, here is the ticket url > https://support.hitbtc.com/hc/en-us/requests/243131 oops The page you were looking for doesn't exist You may have mistyped the address or the page may have moved Take me back to the home page Scam 100%, they scammed me 0.8 XMR, i opened a new ticket with my second hitbtc account 5 days ago > http://prntscr.com/ildqbs no reply yet
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mishax1
Legendary
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Activity: 2898
Merit: 1017
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March 02, 2018, 10:13:23 AM |
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80$ for Maidsafe withdrawal from your exchange.
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BitcoinExpart
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March 02, 2018, 01:38:31 PM |
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80$ for Maidsafe withdrawal from your exchange.
This is insane. It has astronomical fees. Like this one tons of horrible experience on HitBTC. Then just avoid it as there outside tons of alternative offering quality service.
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