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Author Topic: HitBTC.com - The most advanced cryptocurrency exchange  (Read 92831 times)
hitbtc
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February 23, 2018, 09:05:33 PM
 #1361

i have not received my star token in my account
TxHash: 0x1e46a31344d5e43ee00a46e8e7e5632e16eb64026882caed7450a991eaee1179
my adress hitbtc : 0x741b24968f9f3ecf249367eae62b2a6501b103f0
myether wallet: 0xCDbf91f5447b17744273A8bAae8D40d06b5d0a0d
help me
Transaction date: January 20, 2018
Currency: 1155 STAR

Let us assure you that the issue you’re reporting will be dealt with as soon as possible. Please provide us with your ticket ID, we’ll do the rest and report to you once our job is done.

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hitbtc
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February 23, 2018, 09:06:42 PM
 #1362

I've been using hitbtc exchange since the the start of my trading, at first i think this would be one of the best exchange but i was wrong, now that my deposited coins never appeared in my account, i already email their support regarding this but no response. Am i only the one facing this kind of problem?


Sorry about the issue you’re experiencing. Let us assure you that the issue you’re reporting will be dealt with as soon, as possible. Please provide us with your ticket ID, we’ll do the rest and report to you once our job is done.

hitbtc
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February 23, 2018, 09:07:20 PM
 #1363

I've been using hitbtc exchange since the the start of my trading, at first i think this would be one of the best exchange but i was wrong, now that my deposited coins never appeared in my account, i already email their support regarding this but no response. Am i only the one facing this kind of problem?

I have similar problem and in a HitBtc forum a lot of people have that problem.


Let us assure you that the issue you’re reporting will be dealt with as soon as possible. Please provide us with your ticket ID, we’ll do the rest and report to you once our job is done.

hitbtc
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February 23, 2018, 09:08:35 PM
 #1364

Should remove this thread just like they remove our ticket on their forum.

Advance ... in what way... scamming people money and not answering the request.




Let us assure you that the issue you’re reporting will be dealt with as soon as possible. Please provide us with your ticket ID, we’ll do the rest and report to you once our job is done.

hitbtc
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February 23, 2018, 09:09:24 PM
 #1365

This exchange is a huge scam, been waiting for my ticket reply for 1 month now, still nothing!


Sorry for keeping you waiting for this long. This ends now, and this won’t happen again. Please provide us with your ticket ID, we’ll do the rest and report to you once our job is done.

hitbtc
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February 23, 2018, 09:10:08 PM
 #1366

Jan-12-2018 09:26:33 AM +UTC send 199.92333635 propy from liqui exchange to adres 0x0ba6adfcac26f7678ae8814a243c776d08dc3ddd
(0x0fa86c33898441e85d358c42fc08e4c04ad077b0747bf51ddd0bd95ac2c49fec) stil didnt get on hitbtc, Ticket ID #184622. HELP!!!

Let us assure you that the issue you’re reporting will be dealt with as soon as possible. Please provide us with your ticket ID, we’ll do the rest and report to you once our job is done.

hitbtc
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February 23, 2018, 09:11:12 PM
 #1367

deposit fee very huge   Grin
I hope, hitbtc lowers the deposit fee or delete hehe.

Why would you care about deposit fee there anyway.

It will be even bigger when you findout your deposit on even arrive.

So dont deposit anything there even it is zero fee.


Another days have passed... 8days now i still havent receive any respond to my ticket and no sign of deposited fund.
#203676.
0xc99d6ad893c050dd3a56cff0ca6edcb9f002395e395b4e808645144da0b921cf

Sorry about the issue you’re experiencing. Thank you for provided information! Our Support Team will take care of it at a shortest notice, and you’ll receive our reply within a day.

hitbtc
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February 23, 2018, 09:12:35 PM
 #1368

Hey hitBTC, trxHash: 0x0b59af78d0ef337201895eae93ce8e197bf388b481dd49500517d342058cda1d
Ticket #214346

How can you possibly be in crypto since 2013 and not have created code to properly looking into a JSON object correctly to dissect the actual amount of coins involved in the transaction?

I transferred from Cryptopia to you directly. Valid process. Only one address offered by you, and no "advanced" properties from Cryptopia. Just a simple transfer with email confirmation. What the f*&$ else can we do to make it work?

You receive a transaction via blochain. It is simple JSON with an internal JSON object, a dictionary with a dictionary. Your code accepts this, breaks it down, and creates a double-entry into your sub-system that feeds my account and your liability. Seems simple. I know, i have created a budgeting system that tracked $30b.

Yet your "advanced" system deposited +0, yes, +0 KBR into my account.

Seriously, it would seem you need to hire: a) more creative coders, b) more support staff.

thank you for listening and acting.

Sorry about the issue you’re experiencing. Thank you for provided information! Our Support Team will take care of it at a shortest notice, and you’ll receive our reply within a day.

hitbtc
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February 23, 2018, 09:13:11 PM
 #1369

I made a transfer of starbase to Hitbtc address, to my surprise after the successful transaction shown by etherscan. I didnt see the deposit in my address. When Check again after 3 hours the token had been moved to another account. Though have written the support, If resolved I need an explanation for the transaction. It looks scary and can affect my trust for the exchange. the  TX; 0x84e99c97260172ef3af1edd811b66fb9855766c2827acc10daaf80c872cf0a4f

Let us assure you that the issue you’re reporting will be dealt with as soon as possible. Please provide us with your ticket ID, we’ll do the rest and report to you once our job is done.

hitbtc
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February 23, 2018, 09:15:23 PM
 #1370

For any coins getting message 'Currency operations not available'
for transfer or withdrawal.

According to health page all wallets are fine. Problem is for any coin. basically i can't withdraw any money at all.

Anyone else facing the same issue?

For HitBTC support - Ticket ID #220947, please help. A lot of money in the account, i'm very worried.

Please get back to us in your ticket, there is a reply from us.

hitbtc
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February 23, 2018, 09:16:19 PM
 #1371

Hello,

I have 2FA on my account; the 2nd step of the verification is to confirm a link sent via email.

I do not receive the email link, so cannot finish the last withdrawal step.
I've got 2FA and do not need any confirmation via email, just type a 2FA code during withdrawal process

I have 2FA, the transfer process does not give me any choice:  The last step for me is to receive a link to my email for verification.

It appears every time I try to withdrawal coins.  My last withdrawal was on December 29th-  since then I cannot withdraw anything.

I tried LTC too, cannot move it off the exchange either!

Let us assure you that the issue you’re reporting will be dealt with as soon as possible. Please provide us with your ticket ID, we’ll do the rest and report to you once our job is done.

hitbtc
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February 23, 2018, 09:22:03 PM
 #1372

Hitbtc scam, i opened a ticket one month ago about my 2-factor authentication, They said please provide us you National ID and  a clear photo of yourself in front of the monitor with this ticket open, I provide them both my National ID and Photo, but they didn't reply to me, After 15 days they replied me back and again asking for my national ID and a photo, again i provide them,  again they stop replying me, after 5 days they said

Dear Trader,

The issue you reported requires additional investigation.

We have escalated the issue to our second-level support experts and flagged it as high priority.

We will keep you posted on the progress.

Regards,
Paola Balzano
HitBTC Support Team


after 22 days they reply me again said

Thank you for provided information.

Your request has been put in the queue. Request processing can take some time. Usually up to 5-10 business days. We will contact you as soon as 2-fa authentication is removed from your account.

Thank you for your patience.

today is the day they again saying

   
12:32 PM (7 hours ago)
to me

##- Please type your reply above this line -##
Dear Trader,

The issue you reported requires additional investigation.

We have escalated the issue to our second-level support experts and flagged it as high priority.

We will keep you posted on the progress.

Regards,
Paola Balzano
HitBTC Support Team

Let us assure you that the issue you’re reporting will be dealt with as soon as possible. Please provide us with your ticket ID, we’ll do the rest and report to you once our job is done.

hitbtc
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February 23, 2018, 09:23:00 PM
 #1373

Is there any way to contact the Devs directly regarding issues with the API?  When I place an Order, it comes back with the Order data and a cutomerorderid.  However when i try and get the status of the order (to see if its been filled) it sometimes comes back with order not found.  Surely if its filled or cancelled it should still exist, just in that state.  If its not fulfilled then it should definitely be there.

Any ideas?  You can message me if you want.

Please make sure that you reported your issue on the official web site: https://support.hitbtc.com/hc/en-us/requests/new. Then reply here with your ticket number and our Support Team will take care about it as soon as possible.

StarterX
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February 24, 2018, 08:29:04 AM
Last edit: February 24, 2018, 08:43:28 AM by StarterX
 #1374

They remove 2-fa from my account, but there is nothing in my wallet, i deposit 0.4 xmr twice,, but there is nothing in my wallet, yesterday i open a ticket about this issue, but they remove it

https://support.hitbtc.com/hc/en-us/requests/243131


Now i'm trying to open a new ticket today, but there is no 'Submit' option available there


screenshot.


http://prntscr.com/ij1ym6
StarterX
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February 25, 2018, 09:23:27 AM
 #1375

they are not replying me. i provide them hash transactions IDs
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February 25, 2018, 09:37:47 AM
 #1376

Hitbtc 100% scam, now i can't login on Hitbtc support, ( Invalid username/password ), i tried ( Forget my password ), but i haven't receive any e-mail confirmation from them to my  E-mail, what a joke
hitbtc
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February 26, 2018, 02:06:55 PM
 #1377

Hitbtc 100% scam, now i can't login on Hitbtc support, ( Invalid username/password ), i tried ( Forget my password ), but i haven't receive any e-mail confirmation from them to my  E-mail, what a joke

Sorry about the issue you’re experiencing. Thank you for provided information! Our Support Team will take care of it at a shortest notice, and you’ll receive our reply within a day.

NJB18
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February 26, 2018, 04:06:47 PM
 #1378

Guys despite facing lots of issues I am a bit relieved nonetheless that their representative continues to stay active here. So maybe you can post here your complains here and details, specifically your support id. Hopefully more people from HitBTC will be tasked to solve issues from clients as they are the backbone of success.
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February 26, 2018, 06:53:05 PM
 #1379

Hitbtc 100% scam, now i can't login on Hitbtc support, ( Invalid username/password ), i tried ( Forget my password ), but i haven't receive any e-mail confirmation from them to my  E-mail, what a joke

Sorry about the issue you’re experiencing. Thank you for provided information! Our Support Team will take care of it at a shortest notice, and you’ll receive our reply within a day.


No reply from your Support team, i provide them both my XMR ( 0.4, 0.4 = 0.8 Total XMR ) coin Transactions IDs/Hash, but they are not replying me,
sunsilk
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February 26, 2018, 07:55:35 PM
 #1380

Guys despite facing lots of issues I am a bit relieved nonetheless that their representative continues to stay active here. So maybe you can post here your complains here and details, specifically your support id. Hopefully more people from HitBTC will be tasked to solve issues from clients as they are the backbone of success.
They can apologize about their customers experience but the question is are they really taking care of these complains?

No one seems to reply that they have resolved (I can't do the digging for the whole thread looking for people who are helped with hitbtc's support).

Just like this guy
No reply from your Support team, i provide them both my XMR ( 0.4, 0.4 = 0.8 Total XMR ) coin Transactions IDs/Hash, but they are not replying me,

I would depend on the trust rating given to them by two DT's and look at the dates, it was years ago.  Lips sealed

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