🔥🔥🔥 BC.GAME - CASINO AND SPORTSBOOK | $1,000 GIVEAWAY LIVE! 🔥🔥🔥

[mumu68]

Despite sending them ALL the requested documents, my account still continues to remain in "Security" mode when I am not allowed to withdraw my balance.
They do not give any information but only tell me to "Wait for the update"
But how is this even allowed? What rule did I even break? Nothing, they just don't want to payout money because I hit 2 lucky winners! How is this acceptable behaviour? It's only 3770$ anyway and part of it is my deposited money!

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[BC.GAME]

Hello BCGame Community,

Firstly, we'd like to express our sincere gratitude for your continued trust and engagement with BCGame. We acknowledge the discussions happening on the forum and want to address some concerns that have been raised.

As a licensed crypto casino, we operate under stringent laws and regulations, with player privacy being our paramount concern. Due to these legal obligations, we are unable to address individual player issues on public platforms like this forum. Instead, we encourage you to utilize our 24/7 live support available on the BCGame website. Our dedicated team is always on standby, eager to help resolve any issues or concerns you might have.

We understand that there might be instances when a player may disagree with a decision made on their ticket. While this can be frustrating, we want to assure you that our support team follows a comprehensive review process to ensure fairness and transparency. If you still have questions or disagree with a decision, we recommend following up through the same ticket for a further review.

We genuinely appreciate your understanding and cooperation on this matter. Let's continue to create a fun, secure, and privacy-respecting environment together!

[BitcoinGirl.Club]

We understand that there might be instances when a player may disagree with a decision made on their ticket. While this can be frustrating, we want to assure you that our support team follows a comprehensive review process to ensure fairness and transparency. If you still have questions or disagree with a decision, we recommend following up through the same ticket for a further review.

When support acts unprofessional and abandoned a player then many players starts to complain everywhere and the forum is not a different place too. It will be great if you address the concern raised here: https://bitcointalk.org/index.php?topic=5456655.0

The accusation is not serious yet. My guess is there are some kind of system error on the users side, but you will know better if you check it.

[Mahdirakib]

~snip~

The above post of BC.game representative is related to the concern which you have mentioned in your post. Their support team has indeed acted unprofessionally at the initial stage. But they have solved the error which had happened on the verification page. The user (mumu68) has uploaded his identity documents and waiting for the decision of BC.game team. The KYC verification is a systematic process, and the process takes a few days to weeks to be completed in every casino. In the meantime, the casino team will also investigate on the user betting activity to clear their doubts.

[Learn Bitcoin]

Hello BCGame Community,
Instead, we encourage you to utilize our 24/7 live support available on the BCGame website. Our dedicated team is always on standby, eager to help resolve any issues or concerns you might have.

The live support in Bc.game has been dead for a while. I don't know how others contact your live support. It shows too many support agents are online, and no one joins the conversation. I had a friend named Ewa from Poland. She worked on Bc.game support, but she doesn't work there anymore. I always had to contact her personally to solve my issues. Suppose I contact you ten times via live support. The response rate is less than 30%. If I contact them ten times, maybe they will respond two or three times. That is also not instant, someone might join the conversation after thirty minutes. I did not get any email response from bc games in my lifetime. Strongly suggest you work on that.

[famososMuertos]

[/Q/...] The live support in Bc.game has been dead for a while. I don't know how others contact your live support. It shows too many support agents are online, and no one joins the conversation. I had a friend named Ewa from Poland. She worked on Bc.game support, but she doesn't work there anymore. I always had to contact her personally to solve my issues. Suppose I contact you ten times via live support. The response rate is less than 30%. If I contact them ten times, maybe they will respond two or three times. That is also not instant, someone might join the conversation after thirty minutes. I did not get any email response from bc games in my lifetime. Strongly suggest you work on that.

You understand the implications of your story, really! you could have contacted someone from support, who is supposed to be anonymous, for the security of the data they know, and apart from that you asked for help offline, lol.

Both are violating the rules, I don't know if you understand the complexity of what you are mentioning, and we fall into a gray area, and what the people who work in support represent in the reality of security and why KYc is not a problem in itself for the KYc if not for that type of situation that you mention.

In my case, for now, and I have known bc.game for about three years, I have never had a negative experience, if this were to happen, I will surely be on this thread and/or reputation stating it, it is something normal, and in fact, it is one of the escape way, but whenever a user has the supports, requirement without ecuanon, we will be attentive.

Therefore these threads of the casinos in the forum will be destinations to complain, hence my confidence in a casino is not because it has claims but because of how it resolves them.

[Wiwo]

Hello BCGame Community,
Instead, we encourage you to utilize our 24/7 live support available on the BCGame website. Our dedicated team is always on standby, eager to help resolve any issues or concerns you might have.

The live support in Bc.game has been dead for a while. I don't know how others contact your live support. It shows too many support agents are online, and no one joins the conversation. I had a friend named Ewa from Poland. She worked on Bc.game support, but she doesn't work there anymore. I always had to contact her personally to solve my issues. Suppose I contact you ten times via live support. The response rate is less than 30%. If I contact them ten times, maybe they will respond two or three times. That is also not instant, someone might join the conversation after thirty minutes. I did not get any email response from bc games in my lifetime. Strongly suggest you work on that.

I don't know how inactive their support has become lately but if the live support becomes inactive it points to a high priority that the casino is placing all attention on the game system without taking care of the player's needs and demands,  but I am not sure if BC.GAME support is truly inactive,  but I saw that Icopress just posted their signature campaign and that shows that the casino is very much around.

Just like the other user has pointed out,  you should contact one of the team members and let them know what you are experiencing for possible help.

[mumu68]

While this can be frustrating, we want to assure you that our support team follows a comprehensive review process to ensure fairness and transparency. If you still have questions or disagree with a decision, we recommend following up through the same ticket for a further review.

Your live support is a BIG JOKE, they almost never reply. When they do respond, they copy and paste a stupid message and immediately disconnect without addressing your matter. You will lose all players if you continue like this.
Your live support system must be the worst of any bookmaker I have encountered.

[btc78]

Hello BCGame Community,

Firstly, we'd like to express our sincere gratitude for your continued trust and engagement with BCGame. We acknowledge the discussions happening on the forum and want to address some concerns that have been raised.

As a licensed crypto casino, we operate under stringent laws and regulations, with player privacy being our paramount concern. Due to these legal obligations, we are unable to address individual player issues on public platforms like this forum. Instead, we encourage you to utilize our 24/7 live support available on the BCGame website. Our dedicated team is always on standby, eager to help resolve any issues or concerns you might have.

We understand that there might be instances when a player may disagree with a decision made on their ticket. While this can be frustrating, we want to assure you that our support team follows a comprehensive review process to ensure fairness and transparency. If you still have questions or disagree with a decision, we recommend following up through the same ticket for a further review.

We genuinely appreciate your understanding and cooperation on this matter. Let's continue to create a fun, secure, and privacy-respecting environment together!

Hello , it seems that the most issues Players encountered are about the Support nowadays , I think this is the time to reactivate or at least bring back the old activities from the team and support , as i can see you are up for Signature campaign again as promoting your site will be gladly appreciated if you will address each problem your players experiencing as you mentioned to be caring to not disclose most of those cases here and in other forum.

Anyway congrats to your new signature ads here https://bitcointalk.org/index.php?topic=5456890.0#post_note2 as you hired a legit and good manager .

[Jannn]

Hello BCGame Community,

Firstly, we'd like to express our sincere gratitude for your continued trust and engagement with BCGame. We acknowledge the discussions happening on the forum and want to address some concerns that have been raised.

As a licensed crypto casino, we operate under stringent laws and regulations, with player privacy being our paramount concern. Due to these legal obligations, we are unable to address individual player issues on public platforms like this forum. Instead, we encourage you to utilize our 24/7 live support available on the BCGame website. Our dedicated team is always on standby, eager to help resolve any issues or concerns you might have.

We understand that there might be instances when a player may disagree with a decision made on their ticket. While this can be frustrating, we want to assure you that our support team follows a comprehensive review process to ensure fairness and transparency. If you still have questions or disagree with a decision, we recommend following up through the same ticket for a further review.

We genuinely appreciate your understanding and cooperation on this matter. Let's continue to create a fun, secure, and privacy-respecting environment together!

THIS CASINO IS A FUCKING DISGRACE !

DEPOSITS NEVER ARRIVE !
WITHDRAWALS ARE NOT FUCKING PAID ANYMORE
AND THE SUPPORT IS A FUCKING = NON EXISTANT JOKE !

JUST A BUNCH OF FAGGOTS SMILING ON THAT FUCKING SHIT AND NOBODY COMES TO RESOLVE ANYTHING.

I KNOW WHY THIS: THEY SOLD THE FUCKING PLATFORM RECENTLY TO SOME RANDOM INDIAN GROUP PIECES OF SHIT

AND THIS IS WHY NOBODY CAN WIN JACK SHIT ON THERE ANYMORE AND WHEN THEY WIN THEY DON'T WANT TO PAY  !
BESIDES THAT THE ADDITION OF THAT STUPID ARTIFICIAL INTELLIGENCE BASED ROBOT TO ANSWER ON THE TICKETS (WHEN IN THE PAST IT WAS REAL HUMANS ATTENDING AND DOING IT = FAST)

SO THEY SOLD THIS SHIT PLACE TO SOME STUPID THRASH GROUP AND THEY SCREWED EVERYTHING !

GO TO HELL AND DIE ALL OF YOU, MOTHERFUCKERS !

[Learn Bitcoin]

You understand the implications of your story, really! you could have contacted someone from support, who is supposed to be anonymous, for the security of the data they know, and apart from that you asked for help offline, lol.

I don't know if you get me wrong. I never received a quick response from them. As I already said, if I knock on their live support ten times, In most cases, they don't respond in 30 minutes. I never triggered for a KYC, so I have nothing to do with that. Whenever I had questions or my withdrawal was stuck, I had to ask my friend if it was her duty time; she helped me. Once, she asked to apply for a position on their website while they were recruiting. I had recorded a video describing everything and emailed them; I never heard back from them. Maybe it's a common thing not to respond to emails. But, the Live support chat experience should be improved further.

[icopress]

THIS CASINO IS A FUCKING DISGRACE ! [...]

Dude, what are you on about? Just take a look at your red tags. 

[avp2306]

THIS CASINO IS A FUCKING DISGRACE ! [...]

Dude, what are you on about? Just take a look at your red tags. 

To funny to see the accuser is more shady due to his red tags accumulated than the casino he accused. But to be honest if they have issues much better if they could reach up the support since this is the most proper way on how they can solve their issue. Although sometimes there are times that they are been slow so maybe they should improve that to erase up the thoughts of people that they also have issue in this side since many want to see an active support since this is very helpful to anyone.

[coin-investor]

Congratulations to BC.Game for launching their signature campaign it's a good decision to launch your signature campaign here in Bitcointalk, there are already hundreds of casino announcements here in Bitcointalk and the easiest way to get notice and to have a recall on the name of the casino is by launching a signature campaign.
I hope this campaign will last it will benefit members and BC.GAME as well.

[icopress]

To funny to see the accuser is more shady due to his red tags accumulated than the casino he accused. [...]

This is a well-known forum troll who came here for the first time as soon as he saw my name next to BC's name.

Nothing surprising. 

[piebeyb]

We understand that there might be instances when a player may disagree with a decision made on their ticket. While this can be frustrating, we want to assure you that our support team follows a comprehensive review process to ensure fairness and transparency. If you still have questions or disagree with a decision, we recommend following up through the same ticket for a further review.

We genuinely appreciate your understanding and cooperation on this matter. Let's continue to create a fun, secure, and privacy-respecting environment together!

The importance of the support team for us gamblers is to be able to make gamblers feel comfortable playing without any problems, I think there is also a need for an active team as support in this thread so that they can solve cases that are alleged on bc.games, I have had no problems so far playing on your site both making deposits and playing including withdrawing money, but I never know of other cases that might come to your site.

Casino support that has a quick response and solves every problem will be an additional point that the casino is really serious about serving all their users and maintaining trust, I don't know much if there really is any case that hasn't been solved by bc,games, but so far I've played on your site is quite safe and comfortable

[mumu68]

Is it true they were sold to an Indian group? Is that why live support is not existent?

[Slow death]

Let's continue to create a fun, secure, and privacy-respecting environment together!

I don't use your casino and I also understand that it's possible that maybe there's someone unhappy with your casino and that could create a lot of negative posts, but it turns out that what I'm seeing on trustpilot is something pretty serious, it's not just one or two accusations of scam against your casino, what I am seeing on trustpilot are many accusations of scam against your casino, see for yourself:

https://www.trustpilot.com/review/bc.game

there is someone from your casino who keeps responding to the scam accusations that are on trustpilot, but looking at the accusations I have the impression that they are accusations from several people and not just one person who is spamming, there is also a warning on trustpilot , here is a picture of the notice:



it seems that these reviews are true, in case they are not true maybe it is the case that the representative of your casino find some way to contact those people who are posting negative reviews and with that you would expose that they are lying and also report on trustpilot that these negative reviews are fake. but the problem is not only in trustpilot, in casino.guro which is a reputable review site also people have complained about your casino, this can be seen here:

https://casino.guru/bc-game-casino-review#tab=js-tab-reviews

I think it would be good for your casino to take a good look at complaints and make an effort to resolve them.

Is it true they were sold to an Indian group? Is that why live support is not existent?

where did you get this information?

[acroman08]

Is it true they were sold to an Indian group? Is that why live support is not existent?

where did you get this information? I searched around and can't find any info on BC.game being sold or changing management. would you mind citing any source?

has there been any update of some kind in your case after being able to successfully upload the necessary documents for the KYC they requested?

[icopress]

I don't use your casino and I also understand that it's possible that maybe there's someone unhappy with your casino and that could create a lot of negative posts, but it turns out that what I'm seeing on trustpilot is something pretty serious, it's not just one or two accusations of scam against your casino, what I am seeing on trustpilot are many accusations of scam against your casino, see for yourself:

Judging by your logic, Sporsbet is then the leader among scammers.

They have a terrible rating on TrustPilot, but I can say without hesitation that they are one of the few gambling houses that you can trust.

Btw, BC.Game, like SportsBet, an old verified twitter account (this means something).

I don’t remember anymore, but I think one of the users published some rating of bookmakers have verified accounts on Twitter (even before Twitter Blue appeared).