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Author Topic: Bitcoin debit card  (Read 293828 times)
Wirex
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March 17, 2016, 08:09:44 AM
 #1561

A new article from econotimes about our new release for buy bitcoin and 2-way bitcoin debit cards.

http://www.econotimes.com/Wirex-Launches-Buy-Bitcoin-Service-and-2-way-Bitcoin-Card-180275

Wirex — crypto-friendly currency accounts, VISA debit cards, bitcoin wallet, and now PCI DSS certified.
Even in the event that an attacker gains more than 50% of the network's computational power, only transactions sent by the attacker could be reversed or double-spent. The network would not be destroyed.
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March 17, 2016, 09:19:01 AM
 #1562

Also, any other ways load money in the card besides BTC?

How should we load founds from paypal to the virtual card? A unique iban would be required for that.

No , you don't need to have anything like that .
You will just link the card (It should be Visa card) with your Paypal account (by providing the card number,CCV,date expiration , name) , once it's done , Paypal should allow you to withdraw funds from your account to the card .
You also could use this service: https://loaddebitcard.com/

"Die Fähigkeiten, die man braucht, um eine richtige Lösung zu finden, sind genau jene Fähigkeiten, die man braucht, um eine Lösung als richtig zu erkennen.“ Dunning - Kruger
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March 17, 2016, 09:20:16 AM
 #1563

Is it possible for your users to change the e-mail adress connected to the card account in the case it is a ruggedinbox adress? This provider is shutting down his service as you can see here:

https://bitcointalk.org/index.php?topic=660374.180

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Wirex-E-Coin
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March 17, 2016, 10:46:29 AM
 #1564

Is it possible for your users to change the e-mail adress connected to the card account in the case it is a ruggedinbox adress? This provider is shutting down his service as you can see here:

https://bitcointalk.org/index.php?topic=660374.180

Yes, sure. Please send a message to support@e-coin.io. We will ask you some verifying info (like last 4 digits of the card, your birthday, last transactions, photo of your ID - something like this) and then will change the address.

Lana,
Customer Service at Wirex Limited
Wirex-E-Coin
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March 17, 2016, 01:20:36 PM
 #1565

Hi All,

Want to brief you a bit about current situation and potential issues you may experiencing. Some related to recent implementation of buy bitcoins option and changes made on the backend, some depend on the bank.

1. When you are doing a transfer two issues were noticed recently:
- you cannot select address from your address book. The solution: clear your browser cache. If it does not help - try another browser and report to me or to support@e-coin.io which browser it did not work in.
- your are getting Service Unavailable (with ferID). This is how Insufficient funds error looks like now - please try to send slightly smaller sum. If still not working - send an email to support@e-coin.io (with this refid).

2. Card load. We are currently out of USD - they should arrive later today.

3. Card load pending. Two scenarios:
- you loaded sum bigger than 2500USD and the delayed card load option has been applied - please do not worry, you will get you funds the next working day.
- you tried to load smaller sum, but your BTC balance has been deducted. Please contact support - in most cases this is just a matter of how the account balance shows up on your side, we can simply sync it manually (may take 24 hours to be resolved). Or - in very rare cases when bitcoins were actually gone - provide refund. Please do not wait for it to be completed automatically - it will not. I hope, we will be able to create some task, that will remove such transactions after 24 hours to avoid confusions.

4. Delivery delay. As I have mentioned in one of the posts above - there was change of stock (E-Coin cards have finished, while Wirex were not issued yet). Cards ordered between Feb 26 and March 8 are still on hold and were not yet sent.
They should be issued and shipped shortly - within few days, in new Wirex design. We will send tracking numbers for those who have expedited delivery then. Standard turnaround time remains regular (UK - around 1 week, European countries: around 2 weeks, all over the world: 2-8 weeks).

5. Deposit.
- You can see your deposit is pending, however it has enough confirmations in the blockchain - we easily fix that (as far as I know this was corrected already, however perhaps there are still some people waiting).
- If you are missing deposit in your ledger, however blockchain shows it fine, please email support blockchain hash of this transactions. Our system currently has issues with proceeding transactions with high number of recipients - it is under developers investigation and review, and should be fixed very soon.

6. Verification delays. Verification is delayed by the bank. If you feel your verification is taking longer than 2 weeks, please let support know. We will check your documents are alright, and contact the bank asking to verify you manually.
To ensure speedy process, please make sure you are sending proper documents:
- 2 different documents as your address and your ID proof. See the list here: https://help.e-coin.io/hc/en-us/articles/202397331-How-do-I-verify-my-E-coin-account-
- not older than 3 months;
- readable (not blurry, unfocused or of poor quality).

7. Wire transfer. Make sure you did not exceed allowed limits:
Unverified cards: 500USD/EUR and 400GBP per 1 load and per day. Mind your card's lifetime load limit.
Verified cards: 5000USD/EUR and 4000GBP per 1 load and per day.

If you have already sent amount bigger than that, please provide the following docs to support team:
- payment receipt (screenshot + copy-pasted payment details);
- if card unverified - documents for verification.
We will contact the bank and ask them to proceed the transfer manually. Please mind if you exceeded verified card load limits, the bank may send your transfer back. It depends on the rep who will take the ticket.

We are working hard on making all services work stable (the ones which depend on us), and ask for your awareness (especially regarding verification and wire transfers). I hope this helps.

Lana,
Customer Service at Wirex Limited
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March 18, 2016, 08:48:55 AM
 #1566

Wirex Launches Buy Bitcoin Function Ahead of New Platform

http://www.financemagnates.com/cryptocurrency/innovation/wirex-launches-buy-bitcoin-function-ahead-new-platform/#single-post-ratings


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March 18, 2016, 03:45:01 PM
 #1567

Are you having maintenance all day today?
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March 18, 2016, 11:25:42 PM
 #1568

Cant transfer BTC out of e-coin, Opera browser, address book not selectable.
Maybe just let us paste the address, instead of needing to add it to book first.
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March 18, 2016, 11:42:55 PM
 #1569

Actually its not working from any browser. IE, Opera, Chrome...
Sad ii wantz my btcccc.....
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March 19, 2016, 01:22:37 AM
 #1570

Not allowing me to withdraw my BTC either... Service unavailable - try again later, refId: 77374ac9b2524f69a55ba9c090a2af57

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Wirex-E-Coin
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March 21, 2016, 07:26:08 AM
 #1571

Hello All,

In my previous post I meantioned the possible issues with the BTC transfers. Here is an update for that:

Issue 1. You are unable to select address from address book.

We have reported this to our development team. So far, the affected browsers are: Chrome (Win), IE11 (Win), Opera (Win), Safari&Chrome (iOS 9.2.1).
The address selection  WORKS in Firefox (ver 43.0.4, Win8), IE10 (Win8), Safari (iOS 7.1.2). Please use those browsers if you could while we are fixing the main issue.

I would also appreciate the info about your working and not-working browsers, versions and OS to collect as many data as we could for faster resolution.

Issue 2. When you are trying to transfer you are getting Service Unavailable error with refID.

In most cases this is Insufficient funds error. Currently the blockchain fee is calculated incorrectly, so you need manually reduce the amount you wish to transfer. This was promised to be fixed later today with new backend deploy.

If you are trying to transfer the sum much smaller than your account balance - please report to me (via PM), or ro supprot@e-coin.io with RefID.



Lana,
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Kaostechno
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March 21, 2016, 07:30:03 AM
 #1572

I got my btc out after installing all possible browsers, and i confirm FireFox current download from website works.
You should just disable the address book and let us paste the address, since most of us are on HD wallets we/I generate a withdrawal address for each and every transaction.
So i dont see the point of address books at all , let alone enforcing it. I will never use the same address twice.

Wirex app seems not working as well, for btc withdrawal.
Wirex-E-Coin
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March 21, 2016, 07:39:55 AM
 #1573

Hello All,

In my previous post I meantioned the possible issues with the BTC transfers. Here is an update for that:

Issue 1. You are unable to select address from address book.

We have reported this to our development team. So far, the affected browsers are: Chrome (Win), IE11 (Win), Opera (Win), Safari&Chrome (iOS 9.2.1).
The address selection  WORKS in Firefox (ver 43.0.4, Win8), IE10 (Win8), Safari (iOS 7.1.2). Please use those browsers if you could while we are fixing the main issue.

I would also appreciate the info about your working and not-working browsers, versions and OS to collect as many data as we could for faster resolution.

Issue 2. When you are trying to transfer you are getting Service Unavailable error with refID.

In most cases this is Insufficient funds error. Currently the blockchain fee is calculated incorrectly, so you need manually reduce the amount you wish to transfer. This was promised to be fixed later today with new backend deploy.

If you are trying to transfer the sum much smaller than your account balance - please report to me (via PM), or ro supprot@e-coin.io with RefID.




And few more details:
Chrome on Win10 may work - please try to clear the cache. Not sure though, me and my colleague have the same Chrome version, I am on Win8, he is on Win10. Mine does not work at all (nothing helps), his works fine. So additional feedback regarding Chrome behavior on your side would be very appreciated.

Also, Edge is not working. Firefox works both on Win8&10

Lana,
Customer Service at Wirex Limited
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March 21, 2016, 07:57:58 AM
 #1574

Chrome does not work on Win10, Edge same. Persistence and cookies wiped.
Wirex-E-Coin
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March 21, 2016, 08:02:34 AM
 #1575

I got my btc out after installing all possible browsers, and i confirm FireFox current download from website works.
You should just disable the address book and let us paste the address, since most of us are on HD wallets we/I generate a withdrawal address for each and every transaction.
So i dont see the point of address books at all , let alone enforcing it. I will never use the same address twice.

Wirex app seems not working as well, for btc withdrawal.

Thank you for feedback! I'll send to the dev team for review (regarding copy-paste option to easy the transfer process). They also reported this should be fixed later today. So, hopefully it will be.

As for the withdrawal - we are out of FIAT (USd for sure, do not know about others). Once bank processes our settlement, it should ba back.

Lana,
Customer Service at Wirex Limited
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March 21, 2016, 06:36:05 PM
 #1576

I just saw we can now buy bitcoin with virtual VISA cards from e-coin. Are there are any fees for this service?
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March 21, 2016, 07:24:37 PM
 #1577

I just saw we can now buy bitcoin with virtual VISA cards from e-coin. Are there are any fees for this service?

Right now we charge zero fees for the service. PayPal does have a withdrawal fee. You can read more in our blog.

https://blog.wirexapp.com/buy-bitcoin-paypal/


_______________________________________________________________________________ ___________________
We just launched the ability to buy bitcoin with PayPal in 37 countries.

https://news.bitcoin.com/wirex-brings-paypal-bitcoin-conversion-30-countries/
The ‘buy bitcoin with PayPal’ feature is available for PayPal accounts within the following countries:

Bahamas, Bahrain, Botswana*, Bulgaria, Chile, Croatia, Estonia, Georgia, Gibraltar, Honduras*, Iceland, Indonesia, Israel, Italy, Jordan, Kazakhstan, Latvia, Lesotho, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mauritius, Moldova, Morocco, Mozambique*, Oman, Philippines, Romania, San Marino, Saudi Arabia, Senegal*, Serbia, Slovakia, Slovenia, Turkey, United Arab Emirates and Uruguay.

Wirex — crypto-friendly currency accounts, VISA debit cards, bitcoin wallet, and now PCI DSS certified.
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March 21, 2016, 09:28:28 PM
 #1578

I don;t think this was a good idea to put it up in public . Paypal has strict anti crypto policies, there is a good reason there is currently no other direct way except this for easy conversion. I know you might say it is not considered direct since it goes to card then to btc, but you know how they are a state of their own. I am affraid this will attract unnecessary heat and attention, they can simply block the issuing bank and all the cards. This would affect all the crypto card issuing websites, as all of them are using mychoice cards. You could of simply mailed the instructions, instead of puting it out in the public as that is strictly against all policies in effect on PP, and it can do more harm then good.

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March 22, 2016, 07:11:04 AM
 #1579

I received an email saying this :

Quote
Do you have funds just sitting in your PayPal? Use them to buy bitcoin! We are happy to announce the ability to buy bitcoin with PayPal for users in 37 countries including Chile, Estonia, Indonesia, Israel, Italy, Malaysia, Morocco, Philippines, Turkey and dozens more. Click here for a full list of supported countries and a tutorial of how to buy bitcoin with PayPal.


Now I'm from Algeria as I said before but I have and I use your virtual card , I'm going to be able to buy using Paypal or not ? I mean does this service read our IP addresses or something or he read the country on our Paypal accounts ?

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Wirex-E-Coin
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March 22, 2016, 08:07:43 AM
 #1580

I received an email saying this :

Quote
Do you have funds just sitting in your PayPal? Use them to buy bitcoin! We are happy to announce the ability to buy bitcoin with PayPal for users in 37 countries including Chile, Estonia, Indonesia, Israel, Italy, Malaysia, Morocco, Philippines, Turkey and dozens more. Click here for a full list of supported countries and a tutorial of how to buy bitcoin with PayPal.


Now I'm from Algeria as I said before but I have and I use your virtual card , I'm going to be able to buy using Paypal or not ? I mean does this service read our IP addresses or something or he read the country on our Paypal accounts ?

Hello,
Well, nothing is reading your IP address. However PayPal is checking your billing address - if it does not like it, you will not be able to link your card. + as far as I know PayPal in Algeria has some limitations which make usage of our card impossible. Though I do not know this for sure, you can double-check this with their support.

Lana,
Customer Service at Wirex Limited
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