Bitcoin debit card

[Master.mind]

i am really disappointed in the service this time and want to say your customer support is not good at all.. everything was working fine, i deposited coins on 28th feb and they never showed up in my account even though they are long confirmed on network .. i contacted customer care and no reply ... i left a message on live chat then i got a reply only twice stating the tech team will look into it and till now NADA my money is still not in my account sent msgs on the support and no reply at all since 48 hours this is really disappointing.

[1714467137]

1714467137

[1714467137]

1714467137

[1714467137]

1714467137

[VytautasK]

i am really disappointed in the service this time and want to say your customer support is not good at all.. everything was working fine, i deposited coins on 28th feb and they never showed up in my account even though they are long confirmed on network .. i contacted customer care and no reply ... i left a message on live chat then i got a reply only twice stating the tech team will look into it and till now NADA my money is still not in my account sent msgs on the support and no reply at all since 48 hours this is really disappointing.

Just use other services on the market, cheaper and with 24/7 support... 3USD for a card is a rip-off

[OmegaStarScream]

Hi there , are you guys planning to make a C2C (Card to card) feature which should allow users to send funds to each others ? (just like Payoneer to Payoneer & Neteller to Neteller) , that would be awesome .

[Wirex]

Hi All,

Please mind we have maximum limits for wire transfer when topping up your card (Fast Bank transfer method): https://help.e-coin.io/hc/en-us/articles/207150559

[Wirex-E-Coin]

Hello, I ordered a EUR card (paid $50 for Express shipping) on Feb 26th, but got no tracking number. I also contacted support yesterday via E-coin form (I wasn't logged in, but added my E-mail address) and got no reply. The reason I contacted support was so they can send me the tracking number.

Hello Ionut,

I have checked your tracking number, we have not received it yet. As soon as it arrives, we will let you know.

[Wirex-E-Coin]

Hi there , are you guys planning to make a C2C (Card to card) feature which should allow users to send funds to each others ? (just like Payoneer to Payoneer & Neteller to Neteller) , that would be awesome .

Hello,
We are planning to add card-to-card transfers between Wirex cards in one account for sure (i.e. between your cards) - and I do not know yet whether it would work for just any cards withing Wirex (i.e. between your cards and other Wirex users).

[Wirex-E-Coin]

i am really disappointed in the service this time and want to say your customer support is not good at all.. everything was working fine, i deposited coins on 28th feb and they never showed up in my account even though they are long confirmed on network .. i contacted customer care and no reply ... i left a message on live chat then i got a reply only twice stating the tech team will look into it and till now NADA my money is still not in my account sent msgs on the support and no reply at all since 48 hours this is really disappointing.

Hello, would you mind to send me your email address in PM?

We recently had issue with synchronization: the bitcoins arrived to your BTC wallet, however the balance in the account itself was not updated. I would check whether this is the case and sync it manually.
Alternatively, I will be able to see your tickets history and know what was done.

[Wirex-E-Coin]

I guess Now E-coin is Wirex.
Will you have a free delivery card raffle this time?

Hello,

No, the cards' prices will not change. And we are still E-Coin, the move to Wirex has not been completed yet.

[Wirex-E-Coin]

I got the beta wirex app. Its nice, altho i would prefer my home screen to not be my cards, rather options and btc. Also card balance is not showing (currenty?), btc ballance works.
Still no sign of unload funds to wirex balance, or buy btc from balance or card. :L(((((

Would you mind to send all this to support@e-coin.io with subject [Beta] if you haven't yet? We will forward all feedbacks to our mobile team.

+ there were temporary issues with displaying card balance as I've heard. Perhaps this was the reason why you did not see it in the app.

[Wirex-E-Coin]

Hi!

I've a few questions about the unverified card.

Does anyone know if they [Ecoin] share any type of personal data with governments? Like balance of account, deposits, withdrawals etc..
How anonymous is the 'unverified' card?
Is it possible to purchase several unverifed cards to one shipping address?
When you order a card do you need to use real personal data or is just a "real" shipping address enough?

Thanks!

Hello,

Neither we nor bank provide any personal data with the governmental services. I think it is also somehow stated in Gibraltar laws.
Virtual card is pretty anonymous - you basically can enter any info for personal data or residence address, as there is no verification and no delivery. Just do not make any fraud transactions with it and do not exceed unverified load limits (bank monitor suspicious activity and can block the card - for unblock they sometimes require ID and address proof)

Technically, it is possible to purchase few cards for the same shipping address from different Wirex accounts, however once again - the bank monitors suspicious activity (and for them few cards in the same currency ordered to the same address is suspicious) and block such cards on monthly basis. For unblock they require ID and address proof in such cases. So, be careful.
This is - I guess - an answer for your last question as well.

[Wirex-E-Coin]

Please explain!!!???

https://beta.companieshouse.gov.uk/company/09228951/filing-history

https://s3-eu-west-1.amazonaws.com/document-api-images-prod/docs/sbjXSde149tztCLJoVtd2_0DPxmVjhhgouTFbrY_du0/application-pdf?

Hello,
There is nothing to worry about.

Our company name - as you may already noticed - is Wirex Ltd (CRN 09334596)

https://help.e-coin.io/hc/en-us/articles/202318462-What-is-the-registered-address-of-the-E-coin-head-office-

[Kaostechno]

Hi there , are you guys planning to make a C2C (Card to card) feature which should allow users to send funds to each others ? (just like Payoneer to Payoneer & Neteller to Neteller) , that would be awesome .

Hello,
We are planning to add card-to-card transfers between Wirex cards in one account for sure (i.e. between your cards) - and I do not know yet whether it would work for just any cards withing Wirex (i.e. between your cards and other Wirex users).

Card to Card between wirex users works !  you just need to go trough https://cardholder.mychoicecorporate.com/v3/tpl/index.html mychoice bank interface.

[Wirex-E-Coin]

Hi there , are you guys planning to make a C2C (Card to card) feature which should allow users to send funds to each others ? (just like Payoneer to Payoneer & Neteller to Neteller) , that would be awesome .

Hello,
We are planning to add card-to-card transfers between Wirex cards in one account for sure (i.e. between your cards) - and I do not know yet whether it would work for just any cards withing Wirex (i.e. between your cards and other Wirex users).

Card to Card between wirex users works !  you just need to go trough https://cardholder.mychoicecorporate.com/v3/tpl/index.html mychoice bank interface.

I rather meant C2C transfer within Wirex accounts.

We do not recommend and do not support direct client's access to mychoice accounts

[Kaostechno]

I look forward to that integration, untill then going trough my choice works seamlessly, all you need is an email of the other card holder for internal transfer.

[Kaostechno]

You can create 2 e-coin accounts and order 2 eur cards that way. And yes the shipping address can be different to the billing/residence address on checkout you get an option to ship it elsewhere regardless of what you make your home address.

[Wirex-E-Coin]

Technically, it is possible to purchase few cards for the same shipping address from different Wirex accounts, however once again - the bank monitors suspicious activity (and for them few cards in the same currency ordered to the same address is suspicious) and block such cards on monthly basis. For unblock they require ID and address proof in such cases. So, be careful.

Two questions:  Is it possible to order 2 or more EUR cards to the same name and address?
Is it possible to register a card on my own name but ship it to an other person/address (as I'm often travelling abroad)?

1. technically it is possible, however as I mentioned, bank may check this and block both cards - you will need to provide identity and address proofs for both (though if you can do that, nothing to worry about).

2. yes, sure. You can select any residence/delivery addresses you want while you can get the card here. Especially, if you are not going to verify your card.
Only mind the standard delivery time may varies: 2-8 weeks depends on the location.

[Wirex-E-Coin]

Two questions:  Is it possible to order 2 or more EUR cards to the same name and address?
Is it possible to register a card on my own name but ship it to an other person/address (as I'm often travelling abroad)?

1. technically it is possible, however as I mentioned, bank may check this and block both cards - you will need to provide identity and address proofs for both (though if you can do that, nothing to worry about).

2. yes, sure. You can select any residence/delivery addresses you want while you can get the card here. Especially, if you are not going to verify your card.
Only mind the standard delivery time may varies: 2-8 weeks depends on the location.

Thanks!
If my non verified card has reached the load/withdraw limits after a few weeks, may I cancel that card and order a new one without raising any suspicion?

Yes, absolutely.

[Master.mind]

i am really disappointed in the service this time and want to say your customer support is not good at all.. everything was working fine, i deposited coins on 28th feb and they never showed up in my account even though they are long confirmed on network .. i contacted customer care and no reply ... i left a message on live chat then i got a reply only twice stating the tech team will look into it and till now NADA my money is still not in my account sent msgs on the support and no reply at all since 48 hours this is really disappointing.

Hello, would you mind to send me your email address in PM?

We recently had issue with synchronization: the bitcoins arrived to your BTC wallet, however the balance in the account itself was not updated. I would check whether this is the case and sync it manually.
Alternatively, I will be able to see your tickets history and know what was done.

after posting here i did got a reply from support and my issue was fixed and m happy about it

i have another query though "say i used the card to buy something from amazon(in another currency) and later returned the item it will my VCC be able to accept the cash back in it ? i dont want my money to be lost somewhere

[Wirex-E-Coin]

i am really disappointed in the service this time and want to say your customer support is not good at all.. everything was working fine, i deposited coins on 28th feb and they never showed up in my account even though they are long confirmed on network .. i contacted customer care and no reply ... i left a message on live chat then i got a reply only twice stating the tech team will look into it and till now NADA my money is still not in my account sent msgs on the support and no reply at all since 48 hours this is really disappointing.

Hello, would you mind to send me your email address in PM?

We recently had issue with synchronization: the bitcoins arrived to your BTC wallet, however the balance in the account itself was not updated. I would check whether this is the case and sync it manually.
Alternatively, I will be able to see your tickets history and know what was done.

after posting here i did got a reply from support and my issue was fixed and m happy about it

i have another query though "say i used the card to buy something from amazon(in another currency) and later returned the item it will my VCC be able to accept the cash back in it ? i dont want my money to be lost somewhere

Yes, absolutely.

The funds return may happen two ways:
- transaction remains Authorized and once the refund is made will be settled as Failed in 14 days;
- transaction was settled as Successful (e.g. if funds return was made after some time, like you did not receive the goods you paid for) - then refund will be just an additional Card Load transaction.

Rarely happens, that there is no indication of refund apart from your balance being increased (I am not sure how this happens, but I've seen it once - a bit confusing). So just keep an eye on your balance.

In any case, if you requested a refund and did not get it in 14 days - we can always send the dispute to the bank and ask them to investigate.

[Amevalentine]

what is needed to get acct be verified?

is it need to show/upload id documents or similar? and what kind some of example that card would be block by bank after it verified?
and what possibility could happen if we uses card on some gambling webs and for received/withdraw money from source it also?