Bitcoin debit card

[Temmy7132]

Hi, please look at 2 tickets for me:
44453 - transaction been stuck for a few days now
44454 - withdrawals failed
Need to get my btc out today!

sorted

Thank you yes, although another problem now
ticket 44603

[gosha@e-coin]

Hi, please look at 2 tickets for me:
44453 - transaction been stuck for a few days now
44454 - withdrawals failed
Need to get my btc out today!

sorted

Thank you yes, although another problem now
ticket 44603

please, see the reply in the ticket

[jlhen]

Hi, my buy order is still pending after 2 hours even though the amount has been deducted from my card. Can you check it, please? email: jlhen@email.com

fixed. Please, check and let me know if there is still any issue

Now, I can't withdraw. One transfer failed and another one is pending. The amount also deducted from my wallet. What's going on?

[gosha@e-coin]

Hi, my buy order is still pending after 2 hours even though the amount has been deducted from my card. Can you check it, please? email: jlhen@email.com

fixed. Please, check and let me know if there is still any issue

Now, I can't withdraw. One transfer failed and another one is pending. The amount also deducted from my wallet. What's going on?

try now

[jlhen]

Hi, my buy order is still pending after 2 hours even though the amount has been deducted from my card. Can you check it, please? email: jlhen@email.com

fixed. Please, check and let me know if there is still any issue

Now, I can't withdraw. One transfer failed and another one is pending. The amount also deducted from my wallet. What's going on?

try now

Transfer Failed. One transfer (#1671481) from yesterday is still pending and I think that's the cause. Please, fix it.

Update: Transfers problems are solved.

[gosha@e-coin]

Transfer Failed. One transfer (#1671481) from yesterday is still pending and I think that's the cause. Please, fix it.

Update: Transfers problems are solved.

all resolved? can you confirm, pls?

[Balle1912]

Service working well for me today!

[bkm11]

Hello gosha,

Please could you check my ticket 44042, no single word from support ? It's a "withdraw failed" error.

Thanks in advance !

[gosha@e-coin]

Hello gosha,

Please could you check my ticket 44042, no single word from support ? It's a "withdraw failed" error.

Thanks in advance !

sorted. sorry about the delay

[bkm11]

Hello gosha,

Please could you check my ticket 44042, no single word from support ? It's a "withdraw failed" error.

Thanks in advance !

sorted. sorry about the delay

Problem solved !
Many thanks to you and Michael from support !

Regards !

[PlotTwisted]

00:44 my time on a sunday night ( monday morning technically ) and wirex support REPLIED to my problem in my ticket and sorted out things. "wow" would be an understatement ... thanks guys.

wow you are lucky , i have opened 2 support tickets over last 5 days, had card load and transfer fail and almost 0.3 BTCs vanish from my balance and havnt had a peep in reply!!!! Id like to keep using my card daily but 2 scared te send anything else as it will prob go 2!!! Is anyone else able to load and transfer ok??

I'm sorry for the inconvenience. Please send us your support ticket number and I will track the issue with support

what is happening guys 20 days almost and no reply/ no customer service, my bitcoin stuck in your account, please resolve this fast, no point of me paying 50 usd for a fast dhl debit card and not getting it in 20 days, still waiting for debit card from dhl for 20 days, needs to be resolved fast.

hi mate,

cannot find any support tickets from the e-mail you had sent in PM. are you sure it is correct? did you send the message(s) to support from your registered e-mail? do you have the ticket number(s)?

Came to update, i have received the DHL tracking number on my mobile number, i should get the debit card in 2 days, gosha solved the issue smoothly :-)

[Balle1912]

Asking for a friend, what is the current wait to get documents verified?

[gosha@e-coin]

Asking for a friend, what is the current wait to get documents verified?

it has improved a lot over the last couple of months. Delays are still possible when the bank is overloaded by applications, but normally 3 working days should be sufficient.
If it is taking longer, please, have your friend contact support and we will chase the bank

[Balle1912]

Asking for a friend, what is the current wait to get documents verified?

it has improved a lot over the last couple of months. Delays are still possible when the bank is overloaded by applications, but normally 3 working days should be sufficient.
If it is taking longer, please, have your friend contact support and we will chase the bank

Thanks, he got verified within one day!

[Balle1912]

Problems transferring btc out today, always on the weekends

[jlhen]

Hi,
Another buy order is still pending even though the amount has been deducted from my card, can you check it? And there are some additional bitcoins in my account, most likely a duplicated buy order. email: jlhen@email.com
Thanks

[ptiper21]

Problems transferring btc out today, always on the weekends

Simply don't use them in the hours that banks are closed!

[alani123]

Problems transferring btc out today, always on the weekends

Simply don't use them in the hours that banks are closed!

What do bank holidays have to do with transfering bitcoins out of an account? Delaying such withdrawals is unacceptable for a bitcoin service. Unless of course you're just trolling.

[Zebedee23]

Card load is pending , # 1686439 , please load!!!! email is zebedee23@me.com

edit: fixed

[ptiper21]

Trolling... because this is what they say about these issues...

Problems transferring btc out today, always on the weekends

Simply don't use them in the hours that banks are closed!

What do bank holidays have to do with transfering bitcoins out of an account? Delaying such withdrawals is unacceptable for a bitcoin service. Unless of course you're just trolling.