What is the big delay with the GB coupons?
Is this answered yet? Have anybody recieved a coupon? because i wait more than a week for the coupon it means we who choose compensation in form of coupon are at the end of the order que... All of the August customers who requested a coupon were sent one. We are now going over the September list. Gadi |
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Does anyone know if there has been some national holiday in Israel since yesterday?
No more holidays in Israel for the rest of the year. http://www.timeanddate.com/holidays/israel/(New Year's, Rosh Hashana, starts on September 25th.) I asked because no one has been responding to my e-mails for last few days :-) nobody responded to my emails, but they send me email today, so I guess that they have a lot of emails. We are contacting each and every customer about their compensation, responses will be a bit slower than usual this week. Your patience is much appreciated. Gadi |
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... my August non-hosted GB order hasn't shipped yet ...
Please email sales@ with your order# and we'll check the status |
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Such a shame you didnt start 18 months earlier, you would have/could have pwned the entire market....
We like challenges. |
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can i be compensated with 21% off an SP31 but not pay the balance until you actually release definite specs?
We got the preliminary ASICs results for October batch. We'll meet 5.5 TH/s +- 5% with 3KW at the wall. This is guaranteed. You'll get a refund in case we won't. You'll enjoy additional hash-rate if it will be better. We're further tuning the process to get better results for November. |
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re-read my post and you wont have to ask if im happy.
And it's still August. |
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Still waiting on my group buy machines. Has everyone received theirs?
Getting a little bit frustrated.
Txid: 5dee014db6c1442fb5f5ad1db877a2edbbce95f464f167c0a044cf4ec1244b94
Orders 1173 and 1270
Your units are marked to be hosted. Please contact sales@ if the status is wrong. Thanks for the quick response. The status is correct. My only question is when can I expect them to go online. Titan hosted GB units will be hosted in Israel DC first (Sunday) and then during mid September will be hot swapped to Titan with zero or minimal (few hours) down time.
You'll get an email from Katya for pool / wallet information.
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Still waiting on my group buy machines. Has everyone received theirs?
Getting a little bit frustrated.
Txid: 5dee014db6c1442fb5f5ad1db877a2edbbce95f464f167c0a044cf4ec1244b94
Orders 1173 and 1270
Your units are marked to be hosted. Please contact sales@ if the status is wrong. |
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What is the Titan hosting? Is that the DC in USA? In which case I ordered that, #2139
Yes. Your hosting will start on Sunday. Later, on September, we'll manufacture another machine and send it to Titan without down time to you. |
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All the remaining non Titan hosted GB orders were shipped today,
If you don't get an email from Katya within few hours, emails sales@ to check status.
We're producing in the weekend to complete August batch (non GB and Titan)
Titan hosted GB units will be hosted in Israel DC first (Sunday) and then during mid September will be hot swapped to Titan with zero or minimal (few hours) down time.
You'll get an email from Katya for pool / wallet information.
I'm traveling for a week on Saturday, with limited Internet availability.
Please behave.
Guy
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any chance of my miner ORDER #1172 Placed on April 24, 2014 03:10AM being sent out some time this month?  Yes. Contact sales@ to check status. |
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So as the weekend is here, I guess it's safe to say that my GB unit will not ship in august after all, as repeatedly reassured. Not that a few extra days really matter, but it is a bit disappointing. ST's word have lost a bit of credibility as far as I'm concerned.
Order # and TXID ? |
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Estimated delivery; Wednesday, September 03, 2014
By End of Day
Edgar, I'm sorry for that, I know about your planned vacation. If you want, ship it back and we'll refund you. Guy |
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Hey Guy -- received my tracking number today, thank you
I have 2 outstanding questions regarding the compensation email I sent to sales earlier this week that I'll repeat here:
1) Since I paid in BTC, can you refund in BTC rather than bank wire?
2) Is the coupon transferable?
The coupon is transferable (poor Katya ...) The refund will be in $ or Euro Guy |
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I'll check why you didn't get the compensation email. We'll ship your miner as well.
I apologize for the honest mistake.
Regards,
Guy
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@Stevbenson,
You've contacted us with regard to cancellation of your order and full refund. We've written back and waiting you reply.
If you want your order shipped, let us know and we'll ship it.
Thanks,
Guy
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Can we keep the forum professional and avoid names calling ?
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GB orders are being fulfilled according to TXID and not according to order #
Guy
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Do you update our hosted (in your DC) miners or do we get a remote access to them?
Update requests by emails. Not ideal, but this is the current solution. |
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