The withdrawal limit is imposed by law. Best is to get KYC verification before trading on there. Then there is no issues.

Did you use a payment ID ? The wallet states : Make sure you use your PaymentId when depositing or your deposit will be lost.

That may well be something that they should investigate. Currently their system does one transaction per withdrawal.
It would require a full rewrite of their withdraw engine, needs enough consistent withdraw volume to be able to pool them without causing delays, and various other things. Not a small job.

Took me three week to get back into my Novaexchange account after my phone broke with the 2FA app on it.

I'm glad that they made sure that it was me before giving access to my account. Someone could have hijacked my email account and pretended to be me.
My  sccount didn't have much in it - put that is not the point.

I'd love to see the txid of where Cryptopia charges 0.008 BCH as a withdrawal fee only to send transaction with 0.00000230 BCH fee.
I've had a look at my txs and the fee paid is nothing like that.

If you set your fee too low when depositing bitcoin to your wallet it could be that your transaction will be delayed or stuck.

If the tx fee is too low it will either:

1) Take a long time for your deposit to be confirmed.

OR

2) Be returned to your wallet after 72 hours (in some rare cases after 2 weeks)

Bitcoin fee estimator  https://estimatefee.com/

Bitcoin fee prediction https://bitcoinfees.earn.com/

Bitcoin transactions are too expensive. I tend to use DOGE for transfers now.

Cryptopia has a user referral incentive sceme. There are lots of little exchanges that have potential especially for the small new coins. The Coss.io fee listing fee seems a bit steep. Since their size is about that of Tradesatoshi.com and their listing fee is a fraction of that and coins can get voted on there.

Their staff has been under lot of pressure due to exceptional growth with a lot of new users that have no idea about Crypto. It depends on whether they have all the information required to verify. Allow a week.

They admit themselves that their current staffing levels are under strain and support times less than ideal and they apologize for that.



Since this statement they have had another explosion of growth.

This is exactly the type of abuse that their support staff has had to endure. We are not even staff there. Lafu cannot answer or have access to support tickets he is only an unpaid volunteer Chat Moderator like myself. We are passionate about Crypto so we dedicate some of our free time to help new users navigate the site and solve minor issues.

Rather than criticizing us you could use your expert knowledge to help new users in a similar way.

A lot of the coins that are lost are because inexperienced users are sending BTC to BCH addresses. ETC to ETH etc. They are sending ETH contracts while the wallet clearly states that it doesn't support contracts. They are failing to use reference ids for coins that require them. It all takes a lot of staff time to solve these user errors. Not any support staff can do that - a lot of it requires specialized knowledge.

A lot of exchanges won't even retrieve coins in such circumstances. Cryptopia does - but have a backlog. Even your favourite exchange Bittrex specifically states that cross chain recoveries is done in their own undetermined timeframe and carries a..wait for it.. 0.1BTC fee !

Developers are failing to notify the exchange of mandatory updates until after the event and wallet are unable to cope with the amount of transactions that they have to process. (Wallets designed and provided by the coin developers)  This causes unexpected down times



At least you are consistent in hating exchanges.

The forums on there are not checked by Cryptopia they are only used by the users helping other users.

Occasionally an admin checks when something is flagged as inappropriate. The only way to resolve an issue is through a support ticket.

Unfortunately people post their problems on here and on there and never delete them once they are resolved. It is also impossible to check the accuracy of any of the issues.

The forums are still a bit of a dinosaur from when Cryptopia only had a few part time employees. They have grown a lot since then.

You can contact them via support email: support at cryptopia.co.nz  (replace the at)

I have the same problem and to fix it I clear my cache history (settings browser data). Works every time.

That is exactly what I am saying. They did not perform the split due to potential security concerns.

It would be very easy to see if they did a split on the block explorer if they did one.

I know several people who withdrew their BTC from the exchange to perform the split themselves. Personally I didn't bother because the amount of BTC I had on the exchange was minimal and I don't like forks.

It pays to check before sending to any exchange that their wallet is not in maintenance.

The coins are not lost - it will appear in your account once the wallet comes out of maintenance.
When the wallet is out of maintenance and it has not appeared in your account just contact their support with a support ticket and the txid so they can investigate and manually credit your account.

I notice the Pascallite explorer is currently not working.

Lafu is a chat moderator that gives his time as a volunteer to keep the Cryptopia chat room from spam and flame wars.

Admins rarely come on Bitcointalk. Moderators are unpaid volunteers and Cryptopia doesn't and cannot censor their speech when they speak from a personal capacity.

Bitcointalk has gone downhill bigtime.  It is now an unmoderated place for shills and trolls. Legendary accounts are being sold to scammers and self moderated threads on here are usually a good sign that something is an actual scam (so they can delete all the comments they don't like) - so you can't win here as a genuine business.

If someone is SO intent on complaining about Cryptopia and making an accusation about scamming but refuses to give any identifiable specific evidence - ask yourself -
which coin is Kyle the developer or supporter of that got delisted from Cryptopia ?   Now they are out on a feeble attempt to harm the reputation of a successful exchange.

Crypto is still in its infancy and scaremongering might chase away some newbies - they are the only ones hurt by it.

Which coin ? I know there are a couple of wallets out of the 726 wallets they have that currently have some issues that are being resolved. I'm only an unpaid chat moderator there so I don't have access to support tickets . The admins don't go on Bitcointalk so it won't get resolved by posting it here. They have over 500 000 registered users so you can imagine that the amount of daily support tickets is huge.

Cryptopia has many more new users and small users than some of the other exchanges. A lot of small new users are attracted by the site rewards and tip bot. This means that while their overall volume may e lower than other exchanges - their servers are just as busy or busier. The amount of small tx's means that sometimes wallets are unable to cope with the volume of transactions and need to be restarted. Cryptopia is currently ranked #6 in crypto to crypto volume while their overall volume value is only #39.

Sycronising a large wallet takes much longer than a personal wallet that only has a few transactions - especially when the coin network itself may be struggling with high demand.

Please let me know what coin and I'll see what is happening.

There was plenty of notice. You could have withdrawn prior to the fork and performed the split yourself.

Cryptopia doesn't "have" the btg - they didn't perform the split because they deemed it to be risky.

Performing a split always contains some risk of losing your bitcoins. Bitcoin Gold only implemented replay protection at the last moment after initially saying they wouldn't have any replay protection.

xby wallet is fine by the look of it. https://www.cryptopia.co.nz/CoinInfo/?coin=XBY

Mark - Show me one user where that has actually been scammed by Cryptopia with details of the transactions and identifiable proof.  Yeah I think not.

I see that you have opted for the personal insults instead.

Their public announcements are on their website. https://www.cryptopia.co.nz/News and official twitter feed.
Not on shitcointalk or other dodgy forums which rarely gets used by them  -  where people post their frustrations, hate campaigns and the pitchforks come out whenever a coin gets stuck. Of course none of these "frustrations" get deleted once it gets resolved.

Speaking from experience of working in a technical job. Sometimes when there is a problem - the cause of the problem is not yet known and is being investigated so no announcement can be made regarding the cause of the problem or solution until it is found. All this time the customer is impatiently calling and wanting "updates".

The conclusion above is that because 3 wallets (out of 726 by the way) are in maintenance, and some newbies that don't know how crypto works are complaining on forums, Cryptopia are crooks and running an exit scam?  Coins come out of maintenance once the issue with the coin has been resolved (usually caused by things like coin devs making mandatory updates and not notifying exchanges, wallets not able to scale, or more simple things that are usually fixed more quickly).

Go look at other exchanges, you will usually find they have a MUCH higher percentage of coins in maintenance, many permanently so.  Cryptopia is about the best out there in this regard.

Yes support is a bit slow at the moment, this is due to huge growth, they are busy hiring and training new staff to assist with this.  Unlike many other exchanges they are also a publicly registered company. Due to this the likelihood of them pulling an exit scam or stealing anything from users is zero. Cryptopia is fully legit.

Don't bother to reply with personal insults - Show me one user where that has actually been scammed by Cryptopia with details of the transactions and identifiable proof.  Yeah I think not.

What is you txid ? If it is a deposit it could be that you used too low a tx fee and that it is not getting confirmed.