First they lost the warranty return package for some days. From Tracking number I saw- delivered.
I opened Request #12212
Tupsu August 18, 2016 11:26
Hi, my repair ticket ID 03320160813070114259mCdrl8rX06EC from 2016-08-13 07:01:14 status is Uncollected.
Please correct status. Item is delivered. See picture above
View original size - Click on the picture2016-08-17 11.00 HKG, Final delivery
..............
Customer Service-Overseas August 18, 2016 12:15
Dear Tupsu,
The package has been delivered to Hongkong.
It will take several days for Customs clearance, after which the package will be forwarded to our repair facility. We will update you on the status of the repair ticket when it has been completed.
Thanks for your cooperation!
Best regards,
Customer Service-Overseas
Bitmain.
................
It means that Bitmain sends haschboards anywhere to repair. This is the address what we do not know.
But it takes up to a week, before you package status is changed to colleckted.
22 August Bitmain send imeil- "Scrap equipment notice"- with table - Scrap equipment notice
View original size - Click on the picturereply with the question of what it means opened Ticket Request #12545
the answer was
Customer Service-Overseas Tuesday at 04:46
Dear Tupsu,
Please provide us a screenshot of the miner status and overview when it is connected with your computer to reconfirm the problem. This will help us determine where the issue is occurring.
For more troubleshooting you may visit:
http://support.bitmain.com/hc/en-us/articles/220872007-Possible-problems-for-Antminer-TroubleshootingIf you are able to determine which part is defective please create the repair ticket as detailed in the link below.
https://cnshop.bitmain.com/workOrderGuide.htmIf you still need assistance please reply to this email so that we can investigate further.
Best regards
Quentin
Bitmain
...........................................
I opened a new Request #12644 with question - What mean PIN is lost in circuits board ?
Customer Service-Overseas Tuesday at 14:30
Dear customer,
Your hash board was damaged physically before we received it. It may happened in transit.
If you need the picture of the hash board, I can send it to you.
Yours respectfully,
Quentin
................................................
Tupsu Tuesday at 15:13
Post a picture of the injury., damage and not close the thread. Nothing is solved. I read the sama B.S. from lost PIN before in bitmaintalk forum.
https://bitcointalk.org/index.php?topic=1576941.0..................................................
Tupsu Tuesday at 20:00
Where is the picture with high resolution and with a serial number and damage ?
....................................................
Customer Service-Overseas Yesterday at 11:11
Dear customer,
Sorry to keep you wait.
As you can see in the attachment, two heat sinks of the hash board dropped off, which lead to the PIN lost in circuits board. The hash board is likely to be hit in transit.
Our engineer have tried their best, but it is no use. It can not be repaired anymore.
We suggest you to make a claim to your logistics agent.
Please find our returning policy in the attachment.
Yours respectfully,
Quentin
View original size - Click on the picture..............................................................................
Tupsu Yesterday at 12:59
You're lying.
I want proof that this is my hashchboard. High resolution image os whole haschboard, which also shows the serial number,
It is not possible, that whit transport was off the radiator or radiator with chips.
Before packing tI carefully checked all radiators on the on the side . All were tight.
With My package was not possible for them to become damaged during transport.
It possible that your engineer making injury during repair, or this is or it is not my blade. I want to warranty repair or replacement.
I have in my side fulfilled all the terms of the warranty..
first I want new and better picture with serial to prove that it is my haschboard.
...............................................................................
...
Customer Service-Overseas Yesterday at 13:32
Dear customer,
Sorry to keep you wait.
I have asked out maintenance team to provide the resolution image.
Once update, I will let you know.
Yours respectfully,
Quentin
...............................................................................
......
Tupsu Yesterday at 14:07
Even if it is my haschboard, Why do not the pictures taken when a loses radiators was detected?
See Request #12212 what I opened, when you got the package.
You got the package 2016-08-07.
To get these injuries , Box had to be physically damaged, bruised or open.
Why then did you not informed of the injury courier companie?
If there was no external injuries on the box, it could not have happened during transport. The same could be happen during the repair process.
How can you be sure that it happened during shipping not during repair ?
Tupsu Today at 07:22
Together with the other members of the forum, I came to conclusion ,
that this is a low-resolution image is from my haschblade. But I still want a high resolution image at the same place, showing serial and place who come out of the radiators.
Please indicate the precise location of lose PIN with red circle .
I also want image from 2 radiator lower side with the clue and with lose PIN in clue..
Waiting from pictures.
......................................................................
Customer Service-Overseas Today at 10:51
Dear customer,
At your request, I have provided you with the high resolution image.
I have indicated the precise location of lose PIN with red mark.
Yours respectfully,
Quentin
View original size - Click on the picture.......................................................................
Tupsu Today at 11:47
Please indicate more specifically the area, who must be located this lost PIN.
I also look forward for picture from my lost radiators bottom side.
..............
Customer Service-Overseas Today at 13:36
Dear customer,
Sorry to keep you wait.
I have asked out maintenance team to provide image you asked.
Once update, I will let you know.
Yours respectfully,
Quentin
....................................
Tupsu Today at 12:24
Still waiting for this image.
....................................
Customer Service-Overseas Today at 13:37
Dear customer,
Sorry to keep you wait.
We receive a lot of package everyday. It is difficult for us to find the two lost radiators.
The pictures I provided to you before has already proved that the scraped hash board is yours. Our engineer has tried their best, but still can not repair the hash board.
We can return the hash board to you if you would like.
Yours respectfully,
Quentin
..........................................
Tupsu Today at 15:44
Please indicate more specifically the area, who must be located this lost PIN.
I also look forward tfor picture from my lost radiators bottom side.
No one can explain what lost PIN means. Obviously, there is something lost in translation.
But if But if no one in bitcointalk.org/ Forum not know what missed PIN is, then it needs to be clarified.
The fact that you can not repair this hashblade , it does not matter. I got back total 4 hashblades sended to repair from my other account, and all were replacements. None of my sent blades come to me back.
I have fulfilled all the conditions of the warranty. Please read my explanation of the topic here.
https://bitcointalk.org/index.php?topic=914354.0...................................................
Tupsu Today at 15:45
I do not agree, that Bitmain refuses from its warranty obligations. I've met all warranty instructions.
1. My shipment was packed with a lot better than the Bitmain manual provides
https://www.youtube.com/watch?v=Z0LdykALhxI&feature=youtu.beThe board was in a static envelope, wrapped with a lot of bubble wrap and all placed in big strong carton.
All six sides empty seats in the box were filled with ultrafill granul.
2. The box is so large that to obtain such an injury by courier company, he must have external injuries.
I have exactly with the same type of package sent three more blades to repair. Separate packs for different times. The same courier company, without any issue.
3. At what stage of sending the injury occurred ?
As it turns out, Bitmain is sent all hashboards from Hong Kong Warehouse forth to repair workshop.
See answer from Customer Service-Overseas August 18, 2016 12:15
The package has been delivered to Hongkong.
It will take several days for Customs clearance, after which the package will be forwarded to our repair facility. We will update you on the status of the repair ticket when it has been completed.
4. Whether the injury might occur during repair. With overheated thermal glue radiators may easily come off. If too much thermal glue has been placed, they may bring something else from hashbord with glue and radiator.
5. Are the fallen radiators frequent problem with S9 hashblades ? Yes. This is one of the reasons for the repair and if it has happened, it must be written before shipping in this formular.
...............................................................................
...
Show Posts
