Official Newbie BitInstant Support Thread (Active Customer Support)

[cubism4nerds]

YO!

Keep the emails coming via PM!  I am logging them as they come in and if you have a response from level 2 support I am giving you your response!

Don't worry about which list date your on.  I have combined them all at this point!  Customer service WILL get better slowly as we make upgrades to manage the volume!!!

THANKS!  

Ive been waiting since Sunday, this is bull shit send me my funds
uncfan42204@aol.com

Same - PM'ed you email and details.

Still waiting. 

[man]

*IMPORTANT UPDATE*

I am being told that I may have access to the new support software management sometime today.  In the meantime I need to keep trying to help.

If you have a current issue open...EVEN IF I HAVE PUT YOU ON A SUPPORT LIST OR OPENED A TICKET FOR YOU...I need your email address so I can try and contact you with any updates or questions.  I simply cannot manage all users issues thru forum PMs and forum posts with the increasing volume and amount of double posts and posts which do not provide me enough info to open a ticket.

WANT HELP?

Send me a PM with your email address AND order ID # or quote ID # so I can open you ticket or attempt to update you on your current status.

Thanks! 

Hey Everybody!  This sending of a PM/email is just another SCAM!!! Fraud to delay!!

I sent a PM and got back a stupid idiotic 6 word question that made no sense!!!

I realize it is only an attempt to put me back into the rotation so that my situation can be delayed yet again.

And if I don't reply???  If  just run out of time for today?  Well...they just get to keep my money a little longer!!!

I have been dealing with this since the 4th of April!

[ASM11]

Time for a lawsuit anyone?

I didn't even buy any bitcoins through BitInstant, just needed them to transfer my funds from Dwolla to Mt. Gox. It's been about 27 hours now for me with multiple e-mails and PM's and I've received absolutely no response at all. 500 dollars just gone, with more money lost by the minute thanks to the rising market. 500 USD is alot for me and I'm not letting this go. Here's my info AGAIN just in case you see it URSAY.

Order ID   a8cd35a3-6fae-4b81-8a8a-49f7eb7f4fc7
Quote ID   c0d2b0b3-0507-460d-b653-0dd1fd9d8c00
Event ID   d2e78dca-a910-4b49-b295-f9ca38a3da6f
Fees (inclusive)   1.99%%
Amount you paid   $500.0 USD
Amount you will receive   $490.05 USD
Delivery Deadline   Tue Apr 9 15:15:51 2013
Destination exchange   MtGox
Destination account   M62114133X

[Ace.]

Time for a lawsuit anyone?

I didn't even buy any bitcoins through BitInstant, just needed them to transfer my funds from Dwolla to Mt. Gox. It's been about 27 hours now for me with multiple e-mails and PM's and I've received absolutely no response at all. 500 dollars just gone, with more money lost by the minute thanks to the rising market. 500 USD is alot for me and I'm not letting this go. Here's my info AGAIN just in case you see it URSAY.

Order ID   a8cd35a3-6fae-4b81-8a8a-49f7eb7f4fc7
Quote ID   c0d2b0b3-0507-460d-b653-0dd1fd9d8c00
Event ID   d2e78dca-a910-4b49-b295-f9ca38a3da6f
Fees (inclusive)   1.99%%
Amount you paid   $500.0 USD
Amount you will receive   $490.05 USD
Delivery Deadline   Tue Apr 9 15:15:51 2013
Destination exchange   MtGox
Destination account   M62114133X

You're screaming lawsuit after waiting only 27 hours? Lol, I've been waiting since April 3rd.

[ASM11]

I'm not screaming anything, but this is pretty ridiculous, you have to admit. Their claim is 'Pay for your bitcoins in under an hour'... that's fraudulent, no? Like others have said, why are they still processing orders with such a backload? They are taking no responsibility for this either. I'll be patient and wait a few more days and hope for the best but right now I just want my money back. They need to put a disclaimer on there page to prevent new users from having this problem. They took our money and they shouldn't of, plan and simple.

[BitcoinApprentice]

Time for a lawsuit anyone?

I didn't even buy any bitcoins through BitInstant, just needed them to transfer my funds from Dwolla to Mt. Gox. It's been about 27 hours now for me with multiple e-mails and PM's and I've received absolutely no response at all. 500 dollars just gone, with more money lost by the minute thanks to the rising market. 500 USD is alot for me and I'm not letting this go. Here's my info AGAIN just in case you see it URSAY.

Order ID   a8cd35a3-6fae-4b81-8a8a-49f7eb7f4fc7
Quote ID   c0d2b0b3-0507-460d-b653-0dd1fd9d8c00
Event ID   d2e78dca-a910-4b49-b295-f9ca38a3da6f
Fees (inclusive)   1.99%%
Amount you paid   $500.0 USD
Amount you will receive   $490.05 USD
Delivery Deadline   Tue Apr 9 15:15:51 2013
Destination exchange   MtGox
Destination account   M62114133X

You're screaming lawsuit after waiting only 27 hours? Lol, I've been waiting since April 3rd.

I'm another one waiting in the wings since Apr 3. Since I've had successful history with these folks, I took a chance and have made multiple SUCCESSFUL transactions since this ongoing failed one. I think they will catch up and make it right. Though I also think they should update their website with info(it's not that hard to change the website.)

[dimasmjunior]

URSAY! this is the third time I'm posting this, please reply!

Hi guys!

    Can you help me with the following orders:

    Order id: 856bee2f-4128-4ee2-bd7c-56309aa310b6
    or quote id: ecaf06c7-5a32-4bf6-8693-0c8e35c48d5c

    and Order id: 37617a56-2ef0-4bd6-920c-c21978fdf4e0
    or quote id: bd6f2a6f-9b52-47fc-b589-0caf1020a8e5

    Both have been confirmed by ZipZap but not yet processed by your system.

Thanks.

[corvette77]

Where is Usray ? Nobody on support. Maybe he is solving our issues.   How about a update ?

[ASM11]

Time for a lawsuit anyone?

I didn't even buy any bitcoins through BitInstant, just needed them to transfer my funds from Dwolla to Mt. Gox. It's been about 27 hours now for me with multiple e-mails and PM's and I've received absolutely no response at all. 500 dollars just gone, with more money lost by the minute thanks to the rising market. 500 USD is alot for me and I'm not letting this go. Here's my info AGAIN just in case you see it URSAY.

Order ID   a8cd35a3-6fae-4b81-8a8a-49f7eb7f4fc7
Quote ID   c0d2b0b3-0507-460d-b653-0dd1fd9d8c00
Event ID   d2e78dca-a910-4b49-b295-f9ca38a3da6f
Fees (inclusive)   1.99%%
Amount you paid   $500.0 USD
Amount you will receive   $490.05 USD
Delivery Deadline   Tue Apr 9 15:15:51 2013
Destination exchange   MtGox
Destination account   M62114133X

You're screaming lawsuit after waiting only 27 hours? Lol, I've been waiting since April 3rd.

I'm another one waiting in the wings since Apr 3. Since I've had successful history with these folks, I took a chance and have made multiple SUCCESSFUL transactions since this ongoing failed one. I think they will catch up and make it right. Though I also think they should update their website with info(it's not that hard to change the website.)

Well I hope you're right, for all our sake. I haven't bought bitcoins in about a year, and I remembered hearing good things about bitinstant, did a few quick google searches and it seemed everything was still going smoothly. Didn't find any indications of problems till after I placed my order and now I'm kicking myself for my stupidity. Between having to verify my dwolla account and this it's been about two weeks I've been trying to get some coins. Frustrating experience 

[man]

Where is Usray ? Nobody on support. Maybe he is solving our issues.   How about a update ?

FYI  The latest gambit to waste our time is this:

You now have to send a PM to Usray.....never mind what day you first got on the list.....no no no...now, if you don't send the PM.....you get no response!

And even if you do send the PM.....they will play PM tennis with you by asking crazy undefined questions that require you to answer back for further clarification.....all in a ploy to waste everyones time and keep our money.....even longer.

"The majority of the problems are from user mistakes"......I think not!

[ASM11]

Where is Usray ? Nobody on support. Maybe he is solving our issues.   How about a update ?

I just got a response via PM from him saying I now have a ticket opened. Thanks URSAY, you have eased my mind a bit.

[URSAY]

Where is Usray ? Nobody on support. Maybe he is solving our issues.   How about a update ?

FYI  The latest gambit to waste our time is this:

You now have to send a PM to Usray.....never mind what day you first got on the list.....no no no...now, if you don't send the PM.....you get no response!

And even if you do send the PM.....they will play PM tennis with you by asking crazy undefined questions that require you to answer back for further clarification.....all in a ploy to waste everyones time and keep our money.....even longer.

"The majority of the problems are from user mistakes"......I think not!

You are simply lying here.  I've responded to you many times today.  Please be reasonable so I can try and help you.  Thanks! 

[man]

Where is Usray ? Nobody on support. Maybe he is solving our issues.   How about a update ?

FYI  The latest gambit to waste our time is this:

You now have to send a PM to Usray.....never mind what day you first got on the list.....no no no...now, if you don't send the PM.....you get no response!

And even if you do send the PM.....they will play PM tennis with you by asking crazy undefined questions that require you to answer back for further clarification.....all in a ploy to waste everyones time and keep our money.....even longer.

"The majority of the problems are from user mistakes"......I think not!

You are simply lying here.  I've responded to you many times today.  Please be reasonable so I can try and help you.  Thanks! 

Thank You.....you have just verified my statement!  You've responded to me MANY TIMES today....with a ridiculous undefined question that required my spending several hours going back & forth....where the question could have been asked the one time....clearly and answered succinctly.  Your own post verifies this!!!

[corvette77]

Pretty wild swings on bitcoin high of $266. Low of 149. Present 170 up 21 points in a flash.

[andrewb]

And now BTC has crashed depriving me of the opportunity to sell at 250 or so (after potentially buying at 115), which I would have. Good stuff. So is bitinstant willing to reimburse me for the max I could have potentially made? I doubt it...

[corvette77]

Pretty wild swings on bitcoin high of $266. Low of 149. Present 170 up 21 points in a flash.

Update $142 and falling like a rock. Might see 90 again and have to retrace and fill the gap.

[corvette77]

Pretty wild swings on bitcoin high of $266. Low of 149. Present 170 up 21 points in a flash.

Update $142 and falling like a rock. Might see 90 again and have to retrace and fill the gap.

Someone is buying on the dips and filling orders. Maybe it's BitInstant filling our orders. There have been 30 point swings in a heartbeat. What do you say Usray is BitInstant filling our orders on the dips ?

[spiritglove]

I have been waiting since the 7th of April for my coins. I have used this service several times before and it was always better than most other services, I am a little disappointed that my transfer has not yet made it to my BlockChain wallet.

Details here:

https://www.bitinstant.com/order_status/50ece287-728b-4b58-b06a-abe83710a884

It has been 3 days at the time of this writing. I have been rather preoccupied with this matter since Bitcoins are currently out performing every other investment possibility on the entire planet. I should have known that with a $12,000 USD loss to hackers that there would be a bump in the road, I guess that bump is now

[mroth7684]

Well I got screwed pretty good. They finally manually pushed my bitcoin buy through at $255/coin right before the crash even though the price when I bought was $185. So I got 25% less coins than I should have and by the time I received the BTC in my account the price had already fallen to $185 before I could sell.

[corvette77]

Ladies and Gentlemen we are being played by Bitinstant. I am sure we will all get push through but at what price ? We will by all the victims of :
In economics and finance, arbitrage is the practice of taking advantage of a price difference between two or more markets: striking a combination of matching deals that capitalize upon the imbalance, the profit being the difference between the market prices. When used by academics, an arbitrage is a transaction that involves no negative cash flow at any probabilistic or temporal state and a positive cash flow in at least one state; in simple terms, it is the possibility of a risk-free profit at zero cost.