Official Newbie BitInstant Support Thread (Active Customer Support)

[chase1420]

*UPDATED v.2*

Working support list for 4/8 below.  Final version will go up later tonight.  Please take note if you are on this list and reference it when you speak with me regarding your issue.  Some of these issues are resolved but not all are updated as so.  Thanks guys!

synergy7 / msiddiq / iNormalize / hillock / Brownye / fuue83 / chase1420 / archfiendmaster / sandyjg9 / sbs2199 / Protagonus / DoctorFluff / rstephe / aqrulesms / pafu / na_krul / rm187 (NEED MORE INFO) / torrenting / shadumdum / goosy052157 / pzwow / BitcoinApprentice / navahoboy / blacknight505 / cayson / bvwuis2c / bigpoppapump69 / Imaginer / masternewb001 / metazilla / dhbanes / jack789 / paradoxal / BitSmack / EJS420 / Imaginer / BitByInstant / Nonya Business / masternewb001 / Cogine / fortus / ScrapOfCat / funktion / thannon1261 / rsglenn / aDarkKnight / TheBison / embryonic / fwf / EJS420 / jerm0916 / noodlemctwoodle / bougelahi / jherbjr / catcow / jasnlcas / Tyraeil / jwest411 / jasonkolb / smfuser / jthev05 / jwest411 / liztah / itsalwayssunny / awdroket [RESOLVED] / diesel2946 [RESOLVED] / Droganan / Xosihc

thanks for putting me on the list URSAY

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[err0r_01]

URSAY,
I don't see my user name in any support list.

Details of my problem:
OrderID: a0b11d2c-8239-4f79-8cff-323dfafb691b
EventID: 0e9bc5b2-1ecb-4006-b541-ed0dec126471
DestAccount: 19UfUwan8yGsYqUKfYJ3pQsFrehofkJK8R
QuoteID: 11ecf5f6-a92c-4d9e-a064-647e51cd759f

I went into my MT.Gox account and enter the code
MTGOX-USD-GK9YV-XXXXX-XXXXX-XXXXXX
and this is the error I recieve,
"This code cannot be redeemed (non existing or already used)"  

The ZipZap payment slip is the #773 400 569
$113.95 (USD)
04/02/2013 05:15 PM

[man]

I have sent many emails to support@bitinstant.ladesk.com...as well as phone calls...leaving messages.  The only response I got was;

Hello Bam,

We'll be sending you a new Gox coupon via email shortly. Thanks for your patience.

---
Sincerely,
Rachel

That was 4 days ago.

The only reason I was able to locate this forum was because I have been keeping MtGox updated on this situation and they told me about this site.

[seekup]

Please help.

I made a purchase on Saturday (Dwolla to email), but have not received my order, and have received no response from your support.

My order status says it passed Dwolla verification, then says MTGox order loading, but has not updated since. I have sent three emails and chats (Saturday, Sunday, and this morning) including my order ID and the problem.

Order ID    0924b57f-f8ea-498f-a637-77ef7200bfb6
Quote ID    143d1e28-ba25-4bee-9ed0-adeac7b15438
Event ID    5361f8c4-b593-4faf-a74e-61856ac96dcd

Thanks.

[nonames456]

*UPDATED v.2*

Working support list for 4/8 below.  Final version will go up later tonight.  Please take note if you are on this list and reference it when you speak with me regarding your issue.  Some of these issues are resolved but not all are updated as so.  Thanks guys!

synergy7 / msiddiq / iNormalize / hillock / Brownye / fuue83 / chase1420 / archfiendmaster / sandyjg9 / sbs2199 / Protagonus / DoctorFluff / rstephe / aqrulesms / pafu / na_krul / rm187 (NEED MORE INFO) / torrenting / shadumdum / goosy052157 / pzwow / BitcoinApprentice / navahoboy / blacknight505 / cayson / bvwuis2c / bigpoppapump69 / Imaginer / masternewb001 / metazilla / dhbanes / jack789 / paradoxal / BitSmack / EJS420 / Imaginer / BitByInstant / Nonya Business / masternewb001 / Cogine / fortus / ScrapOfCat / funktion / thannon1261 / rsglenn / aDarkKnight / TheBison / embryonic / fwf / EJS420 / jerm0916 / noodlemctwoodle / bougelahi / jherbjr / catcow / jasnlcas / Tyraeil / jwest411 / jasonkolb / smfuser / jthev05 / jwest411 / liztah / itsalwayssunny / awdroket [RESOLVED] / diesel2946 [RESOLVED] / Droganan / Xosihc

I am having an issue as well, I depostited 240 through zipzap and had it sent to a bitcoin address. I deposited the funds at 10:41am eastern on 4/7/2013. transaction details are below


Quote ID   d68edb29-74d6-48ec-a259-dc0d1649ca8e
Event ID   bcfd0c4e-69d6-4b5e-b5b8-feb00301d957
Quote valid until   Sun Apr 7 14:47:02 2013
Fees (Not inclusive of ZipZap)   3.99%%
Amount you need to pay   $236.05 USD
Amount you will receive   $226.631605 USD
Expected delivery time(HH:MM:SS)   0:04:00
Guaranteed delivery time (HH:MM:SS)   1:00:00
Destination exchange   Bitcoin Address

[URSAY]

URSAY,
I don't see my user name in any support list.

Details of my problem:
OrderID: a0b11d2c-8239-4f79-8cff-323dfafb691b
EventID: 0e9bc5b2-1ecb-4006-b541-ed0dec126471
DestAccount: 19UfUwan8yGsYqUKfYJ3pQsFrehofkJK8R
QuoteID: 11ecf5f6-a92c-4d9e-a064-647e51cd759f

I went into my MT.Gox account and enter the code
MTGOX-USD-GK9YV-XXXXX-XXXXX-XXXXXX
and this is the error I recieve,
"This code cannot be redeemed (non existing or already used)"  

The ZipZap payment slip is the #773 400 569
$113.95 (USD)
04/02/2013 05:15 PM

Sorry.  You were on my original ticket escalation list so I had submitted a ticket for you in the past.  However, I will put you on today's support list so I can offer you more detailed updates.

P.S.  I know some of you are asking for updates and not getting them.  I will be going over 4/8 issues before the end of the day and then I may be able to offer more info.  Thanks!  

[mwp]

I've used your service previously, and it worked flawlessly. However, I made a cash deposit on Saturday evening, and have yet to hear anything. I've called and emailed multiple times, but have not received any replies. The Order ID is 1196a228-be1c-46fe-92b6-d4556bf7e95d. Please respond as son as possible. I'm losing money very quickly, and I have several large transactions that I would like to take care of early this week. Thank you.

[URSAY]

Order ID   013fba70-bb0b-4208-b019-ef6709d645bf
Quote ID   57124459-15ba-4aa4-a956-547adfb6a540
Event ID   916add8f-f946-45a2-8850-554463f1f229
Fees (inclusive)   1.99%%
Amount you paid   $100.0 USD
Amount you will receive   $98.01 USD
Delivery Deadline   Mon Apr 8 18:13:58 2013
Destination exchange   MtGox
Destination account   XXXXXX

For some reason my Dwolla verification goes through, and then the verification is attempted (illogically) a second time, so the order is marked as failed.
1. No, a ticket has not been opened for me previously and I am not on any support lists that I know of.
2. No, there have been no deposits made into my MtGox account as a result of this order, and I have not received any MtGox USD codes to redeem.

Thanks in advance!

Edit: The Dwolla transaction ID was 2552236.

Added to 4/8 support list!  Thanks for being clear with ALL info! 

[err0r_01]

URSAY,
I don't see my user name in any support list.

Details of my problem:
OrderID: a0b11d2c-8239-4f79-8cff-323dfafb691b
EventID: 0e9bc5b2-1ecb-4006-b541-ed0dec126471
DestAccount: 19UfUwan8yGsYqUKfYJ3pQsFrehofkJK8R
QuoteID: 11ecf5f6-a92c-4d9e-a064-647e51cd759f

I went into my MT.Gox account and enter the code
MTGOX-USD-GK9YV-XXXXX-XXXXX-XXXXXX
and this is the error I recieve,
"This code cannot be redeemed (non existing or already used)"  

The ZipZap payment slip is the #773 400 569
$113.95 (USD)
04/02/2013 05:15 PM

Sorry.  You were on my original ticket escalation list so I had submitted a ticket for you in the past.  However, I will put you on today's support list so I can offer you more detailed updates.

P.S.  I know some of you are asking for updates and not getting them.  I will be going over 4/8 issues before the end of the day and then I may be able to offer more info.  Thanks!  

Thank YOU! I really apreciate all the extra effort you are doing for all of us.

[URSAY]

I have sent many emails to support@bitinstant.ladesk.com...as well as phone calls...leaving messages.  The only response I got was;

Hello Bam,

We'll be sending you a new Gox coupon via email shortly. Thanks for your patience.

---
Sincerely,
Rachel

That was 4 days ago.

The only reason I was able to locate this forum was because I have been keeping MtGox updated on this situation and they told me about this site.

Please provide me with info that will allow me to actually look into your issue.  Thanks! 

[URSAY]

Please help.

I made a purchase on Saturday (Dwolla to email), but have not received my order, and have received no response from your support.

My order status says it passed Dwolla verification, then says MTGox order loading, but has not updated since. I have sent three emails and chats (Saturday, Sunday, and this morning) including my order ID and the problem.

Thanks.

Order ID #?  Quote #?  Any info?  Thanks! 

[URSAY]

*UPDATED v.2*

Working support list for 4/8 below.  Final version will go up later tonight.  Please take note if you are on this list and reference it when you speak with me regarding your issue.  Some of these issues are resolved but not all are updated as so.  Thanks guys!

synergy7 / msiddiq / iNormalize / hillock / Brownye / fuue83 / chase1420 / archfiendmaster / sandyjg9 / sbs2199 / Protagonus / DoctorFluff / rstephe / aqrulesms / pafu / na_krul / rm187 (NEED MORE INFO) / torrenting / shadumdum / goosy052157 / pzwow / BitcoinApprentice / navahoboy / blacknight505 / cayson / bvwuis2c / bigpoppapump69 / Imaginer / masternewb001 / metazilla / dhbanes / jack789 / paradoxal / BitSmack / EJS420 / Imaginer / BitByInstant / Nonya Business / masternewb001 / Cogine / fortus / ScrapOfCat / funktion / thannon1261 / rsglenn / aDarkKnight / TheBison / embryonic / fwf / EJS420 / jerm0916 / noodlemctwoodle / bougelahi / jherbjr / catcow / jasnlcas / Tyraeil / jwest411 / jasonkolb / smfuser / jthev05 / jwest411 / liztah / itsalwayssunny / awdroket [RESOLVED] / diesel2946 [RESOLVED] / Droganan / Xosihc

I am having an issue as well, I depostited 240 through zipzap and had it sent to a bitcoin address. I deposited the funds at 10:41am eastern on 4/7/2013. transaction details are below


Quote ID   d68edb29-74d6-48ec-a259-dc0d1649ca8e
Event ID   bcfd0c4e-69d6-4b5e-b5b8-feb00301d957
Quote valid until   Sun Apr 7 14:47:02 2013
Fees (Not inclusive of ZipZap)   3.99%%
Amount you need to pay   $236.05 USD
Amount you will receive   $226.631605 USD
Expected delivery time(HH:MM:SS)   0:04:00
Guaranteed delivery time (HH:MM:SS)   1:00:00
Destination exchange   Bitcoin Address

You are are the support list from yesterday.  4/7.  I have posted this publicly many times.  Please take note.  Thanks! 

[URSAY]

I've used your service previously, and it worked flawlessly. However, I made a cash deposit on Saturday evening, and have yet to hear anything. I've called and emailed multiple times, but have not received any replies. The Order ID is 1196a228-be1c-46fe-92b6-d4556bf7e95d. Please respond as son as possible. I'm losing money very quickly, and I have several large transactions that I would like to take care of early this week. Thank you.

Added to 4/8 support list thanks! 

[seekup]

Please help.

I made a purchase on Saturday (Dwolla to email), but have not received my order, and have received no response from your support.

My order status says it passed Dwolla verification, then says MTGox order loading, but has not updated since. I have sent three emails and chats (Saturday, Sunday, and this morning) including my order ID and the problem.

Thanks.

Order ID #?  Quote #?  Any info?  Thanks! 

Order ID    0924b57f-f8ea-498f-a637-77ef7200bfb6
Quote ID    143d1e28-ba25-4bee-9ed0-adeac7b15438
Event ID    5361f8c4-b593-4faf-a74e-61856ac96dcd

Thanks

[man]

I could just refer you to my original post but that would probably just be too hard?

Here it is...original post;

Order ID    2fd5ca49-dfce-4810-93a9-ea9a6e2e6b9e
Quote ID    cef3aeef-dae7-4ec3-87d6-7ff5d9ed4ab9
Event ID    a88d7f2a-f405-49b5-bb9e-37d1d35d946a
Fees (inclusive)    0.89%%
Amount you paid    $146.66947 USD
Amount you will receive    $145.364111717 USD
Delivery Deadline    Fri Apr 5 00:32:29 2013
Destination exchange    MtGox
Destination account    xxxxxx

Why is it that the only response I can get is that you will provide a new coupon "shortly" and then days go by with no response?

What has happened and why so secretive about it?

[Leepie]

Hi I tried to transfer some money last night. I have a verified Dwolla account and a MTgox account and it failed on the dwolla verification after having withdrawn the money. I sent an email to support last night, but could you guys take a look at this? Thanks.

https://www.bitinstant.com/order_status/7d1724fc-66b8-4c4a-a0c2-2c3d3162c1ae

[jack789]

You are lucky to get email from bitinstant.  I don't even get a single email from them..... 

What's going on..... ?

[URSAY]

I could just refer you to my original post but that would probably just be too hard?

Here it is...original post;

Order ID    2fd5ca49-dfce-4810-93a9-ea9a6e2e6b9e
Quote ID    cef3aeef-dae7-4ec3-87d6-7ff5d9ed4ab9
Event ID    a88d7f2a-f405-49b5-bb9e-37d1d35d946a
Fees (inclusive)    0.89%%
Amount you paid    $146.66947 USD
Amount you will receive    $145.364111717 USD
Delivery Deadline    Fri Apr 5 00:32:29 2013
Destination exchange    MtGox
Destination account    xxxxxx

Why is it that the only response I can get is that you will provide a new coupon "shortly" and then days go by with no response?

What has happened and why so secretive about it?

I'm sorry...if you haven't noticed, we are very busy.  Organizing your support requests is a job in itself.  1 post with all info is very helpful.  Multiple posts, some without info, does not help us move quickly.

We have posted about the issues many times before.  Not everyone chooses to read this info.  Thanks!  

[joker006]

I'm having the same  problem as a lot of people.  Transfer failed on the second Dwolla verification.  No reply on any of my emails to support.

Order ID: 14403af7-647e-4c1a-b34b-6ddb728d416f  

Can someone let me know what's going on with this? Thanks

[URSAY]

You are lucky to get email from bitinstant.  I don't even get a single email from them..... 

What's going on..... ?

If you don't use the quote button when replying then no one will know who you are speaking to or what you are speaking about.