Official Newbie BitInstant Support Thread (Active Customer Support)

[URSAY]

WORKING 4/11 list...NOT finalized until this evening...

dimasjunior / damavox / mwp / sinupyfield00 / caffeineJoe / br9590 / kiaru91 / CBRF4I / bayesian / uncfan42204 / evilzpet (need more info) / mroth7684 / chubbychecker / guppywily / pennyhatchmug (need more info) / duquevalentino

Are you not on this list?  Ask yourself...am I on an older dated list?  If you are then your issue is already being worked on.  Users are not carried over from new to old lists.  I am logging DAILY issues here.  Thanks! 

[guppywily]

So now that I'm on the 4/11 list, what can I expect to happen?

Will some of the people on this list have their issues resolved today, or is this just a line I'm waiting in that won't get worked on until much later on?

How do these lists work?

[noname6520]

URSAY, are there any updates on my issue. I made my original order 12 days ago. If there was ever a day to send me my 4 btc you shorted me, today is it, after the crash. I sent you a pm as requested with all the details. Please get back to me.

thanks,
noname

[tionil]

WORKING 4/11 list...NOT finalized until this evening...

dimasjunior / damavox / mwp / sinupyfield00 / caffeineJoe / br9590 / kiaru91 / CBRF4I / bayesian / uncfan42204 / evilzpet (need more info) / mroth7684 / chubbychecker / guppywily / pennyhatchmug (need more info) / duquevalentino

Are you not on this list?  Ask yourself...am I on an older dated list?  If you are then your issue is already being worked on.  Users are not carried over from new to old lists.  I am logging DAILY issues here.  Thanks! 

just sent a PM.

can add me to this list?

Thanks.

[ASM11]

My issue has been resolved! I was on the 4/10 list, transferred funds to Mt. Gox from Dwolla. I didn't expect to get this resolved so soon, thanks URSAY

[URSAY]

So now that I'm on the 4/11 list, what can I expect to happen?

Will some of the people on this list have their issues resolved today, or is this just a line I'm waiting in that won't get worked on until much later on?

How do these lists work?

Read my sig and please read my forum posts.  Thanks! 

[URSAY]

URSAY, are there any updates on my issue. I made my original order 12 days ago. If there was ever a day to send me my 4 btc you shorted me, today is it, after the crash. I sent you a pm as requested with all the details. Please get back to me.

thanks,
noname

Please read my sig and posts.  You are already on a list.  Multiple inquiries only slows down the process. 

[uncfan42204]

WORKING 4/11 list...NOT finalized until this evening...

dimasjunior / damavox / mwp / sinupyfield00 / caffeineJoe / br9590 / kiaru91 / CBRF4I / bayesian / uncfan42204 / evilzpet (need more info) / mroth7684 / chubbychecker / guppywily / pennyhatchmug (need more info) / duquevalentino

Are you not on this list?  Ask yourself...am I on an older dated list?  If you are then your issue is already being worked on.  Users are not carried over from new to old lists.  I am logging DAILY issues here.  Thanks! 

I was on the 4/10 list and i still haven't received any funds is this 4/11 list for the difference u owe me like my original payment on the first ticket and the difference owed on a second ticket?

[uncfan42204]

Looks like my relentless efforts payed off my original money arrived and im just waiting for the difference im owed thank you so much URSAY

[duquevalentino]

Hello Ursay,

Made a NEW transaction and payed. Could you put me in support list?

Quote for Cash transaction
Quote ID   ba485d49-b405-4661-ba0c-0dcb634470ad
Event ID   251cb4a6-def9-42aa-86d9-88ca29a179bf
Quote valid until   Wed Apr 10 23:41:21 2013
Fees (Not inclusive of ZipZap)   3.99%%
Amount you need to pay   $500.0 USD
Amount you will receive   $480.05 USD
Expected delivery time(HH:MM:SS)   0:30:00
Guaranteed delivery time (HH:MM:SS)   1 day, 0:00:00
Destination exchange   MtGox
Zip Zap Account: 795077700
MTGOX account: M09228152X
 

Thank you and have a nice day!

This is a different issue then the current ticket I have open.  Correct?  Thanks! 

Yes, it is.

Thank you.

Was your first issue resolved or should it remain open?  Thanks for confirming this info. 

My first issue was solved.

Thanks

[Singlebyte]

Done with PMs.  If you didn't receive a response then your issue is already logged, we already have enough info, and we are working on your issue!

Please stop asking why you are not being carried over from a previous dated list to a newer dated list.  My system logs issues daily and I do not carry issues forward to new dated lists.  Your ticket priority does not change.  Read my sig if you are confused.

Getting into the thread now and I hope to post a working 4/11 list soon.  Thanks!  

My issue is still not resolved and I did not get a PM!   Where's my money!?!?

Level 2 support shows your issue as [RESOLVED].  Is this not the case?  Thanks! 

No...you short changed me on the amount owed.  Yankee said he would honor the price we purchased at.  I am have PMd you and you added me to the 4/9 list but I have not seen the difference made up to me yet.  I purchased coin at about $153 but two days later you bought coin for me at about $190.  I am owed the difference.

Thanks for being clear that your first ticket was resolved and that I need to open a second ticket for you regarding this new issue.  You will appear on the 4/11 list. 

You fixed the 4/7 issue.  Then you open a 4/9 ticket to reimburse the amount you short changed me.  Why now put me on a new list?  Why not just resolve 4/9 list??

[Singlebyte]

FINAL 4/9 support list.  Please take note if you are on this list.  Thanks!  

Imaginer / ASICPool / Bjork / runarmyof1 / chowmein / pennyback / elitemom / Statesman / PC_Mobile / RandyVermillion / mwp (NEED MORE INFO) / fuue83 / justinpobrien / vitaslayer1212 / Singlebyte / ScrapOfCat / arkaideman / shadumdum / sugsmack100 / synergy7 / msiddiq / jack789 / Nonya Business / speshell1 / glasshouse / duquevalentino / cea45 / vitam / cubism4nerds / jasnlcas / mroth7684 / corvette77 / speakeasy1982 / Laughingman8 / Nachtwind / cubism4nerds / noname456 / Deadlock94 / Jross81 / mrbruceb


Here is a copy of the 4/9 list I am on.

[corvette77]

Ursay I am on your 04/09 list. If this will help you expedite my issues and make your job easier. This is from Zip Zap. You did not have this information when I was posting.


Merchant order ID
d4f3f266-8983-464e-a7d8-90bc9c08e81f
Customer account ID
288 533 151 Zip ZAP
Status
Paid
Amount
170.00 USD
Final full orde

[URSAY]

Done with PMs.  If you didn't receive a response then your issue is already logged, we already have enough info, and we are working on your issue!

Please stop asking why you are not being carried over from a previous dated list to a newer dated list.  My system logs issues daily and I do not carry issues forward to new dated lists.  Your ticket priority does not change.  Read my sig if you are confused.

Getting into the thread now and I hope to post a working 4/11 list soon.  Thanks!  

My issue is still not resolved and I did not get a PM!   Where's my money!?!?

Level 2 support shows your issue as [RESOLVED].  Is this not the case?  Thanks! 

No...you short changed me on the amount owed.  Yankee said he would honor the price we purchased at.  I am have PMd you and you added me to the 4/9 list but I have not seen the difference made up to me yet.  I purchased coin at about $153 but two days later you bought coin for me at about $190.  I am owed the difference.

Thanks for being clear that your first ticket was resolved and that I need to open a second ticket for you regarding this new issue.  You will appear on the 4/11 list. 

You fixed the 4/7 issue.  Then you open a 4/9 ticket to reimburse the amount you short changed me.  Why now put me on a new list?  Why not just resolve 4/9 list??

We resolved the first issue.  Another issue has been created as a result of the solution to the first issue.  I need to open a new issue to correct it.  Explaining my processes over and over slows us down.  Doing what I ask, reading my posts and sig and working with me speeds things up.  Can we work together?

[URSAY]

Hello Ursay,

Made a NEW transaction and payed. Could you put me in support list?

Quote for Cash transaction
Quote ID   ba485d49-b405-4661-ba0c-0dcb634470ad
Event ID   251cb4a6-def9-42aa-86d9-88ca29a179bf
Quote valid until   Wed Apr 10 23:41:21 2013
Fees (Not inclusive of ZipZap)   3.99%%
Amount you need to pay   $500.0 USD
Amount you will receive   $480.05 USD
Expected delivery time(HH:MM:SS)   0:30:00
Guaranteed delivery time (HH:MM:SS)   1 day, 0:00:00
Destination exchange   MtGox
Zip Zap Account: 795077700
MTGOX account: M09228152X
 

Thank you and have a nice day!

This is a different issue then the current ticket I have open.  Correct?  Thanks! 

Yes, it is.

Thank you.

Was your first issue resolved or should it remain open?  Thanks for confirming this info. 

My first issue was solved.

Thanks

Thanks very much for being clear and promptly giving me the info I need to help you! 

[guppywily]

URSAY, I've read your sig twice now and I've yet to see anything pertaining to these "working lists".

Is there any other information I can give you that will help expedite this process? I want to help you help me.

[Singlebyte]

Done with PMs.  If you didn't receive a response then your issue is already logged, we already have enough info, and we are working on your issue!

Please stop asking why you are not being carried over from a previous dated list to a newer dated list.  My system logs issues daily and I do not carry issues forward to new dated lists.  Your ticket priority does not change.  Read my sig if you are confused.

Getting into the thread now and I hope to post a working 4/11 list soon.  Thanks!  

My issue is still not resolved and I did not get a PM!   Where's my money!?!?

Level 2 support shows your issue as [RESOLVED].  Is this not the case?  Thanks! 

No...you short changed me on the amount owed.  Yankee said he would honor the price we purchased at.  I am have PMd you and you added me to the 4/9 list but I have not seen the difference made up to me yet.  I purchased coin at about $153 but two days later you bought coin for me at about $190.  I am owed the difference.

Thanks for being clear that your first ticket was resolved and that I need to open a second ticket for you regarding this new issue.  You will appear on the 4/11 list. 

You fixed the 4/7 issue.  Then you open a 4/9 ticket to reimburse the amount you short changed me.  Why now put me on a new list?  Why not just resolve 4/9 list??

We resolved the first issue.  Another issue has been created as a result of the solution to the first issue.  I need to open a new issue to correct it.  Explaining my processes over and over slows us down.  Doing what I ask, reading my posts and sig and working with me speeds things up.  Can we work together?

You keep creating work for yourself by creating new lists without resolving old ones you fucking moron.  Now try working on 4/9 list (and older ones) before you start creating new ones.

[URSAY]

***IMPORTANT UPDATE***

 

ALL ISSUES MUST NOW GO THRU...

bitinstant.com/contact

The 4/11 list is now CLOSED.  If you are not on this list then you should go to the above URL

This is the beginning of more customer support improvements which will speed up response time.  I would suggest you add as many details as possible to your requests as this will also speed up the process of your resolution!

THANKS!  

[URSAY]

URSAY, I've read your sig twice now and I've yet to see anything pertaining to these "working lists".

Is there any other information I can give you that will help expedite this process? I want to help you help me.

bitinstant.com/contact

[cubism4nerds]

URSAY, I've read your sig twice now and I've yet to see anything pertaining to these "working lists".

Is there any other information I can give you that will help expedite this process? I want to help you help me.

bitinstant.com/contact

I was on the 4/9 list...

Has it gone through?  I don't want to just be passed from list to list - it's ridiculous.