Official Newbie BitInstant Support Thread (Active Customer Support)

[chatran]

Hello i did payment from Brasil to mtgox with Bitinstant. Here is my confirmation code:

167246

I did to transfer for mtgox account: M47400850X

But still no founds !!

Can you help me URSAY?

Do you have an order or quote ID #?  zipzap acct. #?

no... just have this. that is my confirmation of payment. i did by boleto from brasil:

"Recebemos o pagamento do seu pedido no estabelecimento ZipZap Inc com o código 167246 no valor de R$ 105,90. O pagamento foi confirmado em 12/04/2013 às 08:38.

Obrigado por usar EBANX, a forma prática e segura de efetuar pagamentos online.

Atenciosamente,
Equipe EBANX
www.ebanx.com"

Thats it.

Can you go back in your browser history to find your order or quote ID #s?

OK I FIND !!!

Quote ID   160c32a0-15ee-459e-8c3a-ac28a8c98de6
Event ID   b1472fea-9d0c-4199-8243-24fb7a3e229d
Quote valid until   Thu Apr 11 14:32:36 2013
Fees (Not inclusive of ZipZap)   3.99%%
Amount you need to pay   $50.0 USD
Amount you will receive   $48.005 USD
Expected delivery time(HH:MM:SS)   0:30:00
Guaranteed delivery time (HH:MM:SS)   1 day, 0:00:00
Destination exchange   MtGox

[Cogine]

OrderID: a8cb3b5c-45fb-4c76-b1b6-127e40dea270

Day12 with no money or information if they have the ability to even send it to me.

The API Barfed because it was being worked to hard
 - However it was stated that my order went thru successfully
 - Have sent a copy of my MTGOX account funding activity to show that the deposit was never processed
 - Have yet to see anyone say that they have received their money on this forum if it was stated that their order went thru but they never received the money.

Manually pushed on 4/8 and again just now!  Thanks! 

Nope, nothing here
All info again I guess

ZipZap - 524-193-562 - OrderID: a8cb3b5c-45fb-4c76-b1b6-127e40dea270
API Barfed - Did not receive Funds

ZipZap - 920-446-697 - OrderID: 19274754-2e2f-4a74-8cbe-64fc139f698a
API Worked fine and did receive Funds

Gave you a push on zipzap acct. # 524193562! 

Ok, since nothing has gone thru yet can we try the other ZipZap Account
Since there is nothing in my GOX account that says which ZipZap went thru.
I was assuming that ZipZap - 524-193-562 - OrderID: a8cb3b5c-45fb-4c76-b1b6-127e40dea270 this was the right one

It could be that
ZipZap - 920-446-697 - OrderID: 19274754-2e2f-4a74-8cbe-64fc139f698a was the bad one. Or that I have the order ID backwards with the ZipZap Accounts.
So could you trying pushing thru
ZipZap - 920-446-697 - OrderID: 19274754-2e2f-4a74-8cbe-64fc139f698a
And then it could be
ZipZap 524-193-562 OrderID: 19274754-2e2f-4a74-8cbe-64fc139f698a
Or
ZipZap - 920-446-697 OrderID: a8cb3b5c-45fb-4c76-b1b6-127e40dea270
Just trying to think of anything that may work at this point.

I'm confused.  Do you have multiple orders that you need resolved or are you trying to guess which orders have failed and which have been successful?  Thanks.

I am trying to guess at this point.
The emails I received when the orders were processed did not pair the ZipZap Account number with the Order ID from BitInstant.
So the only thing I can think at this point is that either
ZipZap 920-446-697  - OrderID: 19274754-2e2f-4a74-8cbe-64fc139f698a
Is the order that did not go thru, or I have the incorrect ZipZap Account number with the incorrect OrderID
So that would flip the order IDs with the ZipZap Account Numbers.
ZipZap - 524-193-562 -OrderID: 19274754-2e2f-4a74-8cbe-64fc139f698a
ZipZap - 920-446-697 - OrderID: a8cb3b5c-45fb-4c76-b1b6-127e40dea270
Like I said, just trying anything at this point since all information was not paired together, and I processed both orders at the same time at the moneygram retailer.

I've looked up 2 of the zipzap acct. #s you provided and they both appear to be executed.  PLEASE keep all your order info guys.  When we have to chase orders without all info it can take a LOT of time.

Let's start all over.  How many orders do you have that are in question?  Can you lay out your orders in question very clearly?  Provide and order ID with zipzap acct. # on each.  No other info is required.  Please leave a space between orders that you are inquiring about so I can clearly see your multiple orders and which info goes with which order.  Thanks for your help.

Ok - Did two orders, one made it and one did not.
Processed the first at 2:48PM CST - Received an email at 2:49PM
ZipZap Acct - 920446697 OrderID - 19274754-2e2f-4a74-8cbe-64fc139f698a
No Time Stamp in GOX Account for Funding

Processed the second at 3:41PM CST - Received an email at 3:42PM
ZipZap Acct - 524193562 - OrderID - a8cb3b5c-45fb-4c76-b1b6-127e40dea270
There Does Appear to be a TimeStamp for this order
2013/04/03 21:42:05    Deposit       $480.05000    $480.53100
Transfer from bitinstant: BitInstant transfer

Thanks for helping me understand. 

Looks like the first order had a Gox coupon issued due to you using the old Gox acct. #.  Did you try the coupon?  What were the results?

The second order appears to have executed.

Yea your right weird, this whole time I thought the one with the API barfing was the one that did not go thru, but it did.
Yea, tried the code, no success. This code cannot be redeemed (non existing or already used)
Checked all my posts here, since I thought the other one went thru, I never posted that coupon code here.

[URSAY]

Hello i did payment from Brasil to mtgox with Bitinstant. Here is my confirmation code:

167246

I did to transfer for mtgox account: M47400850X

But still no founds !!

Can you help me URSAY?

Do you have an order or quote ID #?  zipzap acct. #?

no... just have this. that is my confirmation of payment. i did by boleto from brasil:

"Recebemos o pagamento do seu pedido no estabelecimento ZipZap Inc com o código 167246 no valor de R$ 105,90. O pagamento foi confirmado em 12/04/2013 às 08:38.

Obrigado por usar EBANX, a forma prática e segura de efetuar pagamentos online.

Atenciosamente,
Equipe EBANX
www.ebanx.com"

Thats it.

Can you go back in your browser history to find your order or quote ID #s?

i cant becose was 5 days ago, i did close the browser...

thats my boleto: https://www.ebanx.com/pay/ws/boleto/printHTML?hash=7b86a763a376c5ffc6a74b52a5c5199b66aaf7919a043

Regardless if you closed your browser you should be able to access it's history.

[URSAY]

OrderID: a8cb3b5c-45fb-4c76-b1b6-127e40dea270

Day12 with no money or information if they have the ability to even send it to me.

The API Barfed because it was being worked to hard
 - However it was stated that my order went thru successfully
 - Have sent a copy of my MTGOX account funding activity to show that the deposit was never processed
 - Have yet to see anyone say that they have received their money on this forum if it was stated that their order went thru but they never received the money.

Manually pushed on 4/8 and again just now!  Thanks! 

Nope, nothing here
All info again I guess

ZipZap - 524-193-562 - OrderID: a8cb3b5c-45fb-4c76-b1b6-127e40dea270
API Barfed - Did not receive Funds

ZipZap - 920-446-697 - OrderID: 19274754-2e2f-4a74-8cbe-64fc139f698a
API Worked fine and did receive Funds

Gave you a push on zipzap acct. # 524193562! 

Ok, since nothing has gone thru yet can we try the other ZipZap Account
Since there is nothing in my GOX account that says which ZipZap went thru.
I was assuming that ZipZap - 524-193-562 - OrderID: a8cb3b5c-45fb-4c76-b1b6-127e40dea270 this was the right one

It could be that
ZipZap - 920-446-697 - OrderID: 19274754-2e2f-4a74-8cbe-64fc139f698a was the bad one. Or that I have the order ID backwards with the ZipZap Accounts.
So could you trying pushing thru
ZipZap - 920-446-697 - OrderID: 19274754-2e2f-4a74-8cbe-64fc139f698a
And then it could be
ZipZap 524-193-562 OrderID: 19274754-2e2f-4a74-8cbe-64fc139f698a
Or
ZipZap - 920-446-697 OrderID: a8cb3b5c-45fb-4c76-b1b6-127e40dea270
Just trying to think of anything that may work at this point.

I'm confused.  Do you have multiple orders that you need resolved or are you trying to guess which orders have failed and which have been successful?  Thanks.

I am trying to guess at this point.
The emails I received when the orders were processed did not pair the ZipZap Account number with the Order ID from BitInstant.
So the only thing I can think at this point is that either
ZipZap 920-446-697  - OrderID: 19274754-2e2f-4a74-8cbe-64fc139f698a
Is the order that did not go thru, or I have the incorrect ZipZap Account number with the incorrect OrderID
So that would flip the order IDs with the ZipZap Account Numbers.
ZipZap - 524-193-562 -OrderID: 19274754-2e2f-4a74-8cbe-64fc139f698a
ZipZap - 920-446-697 - OrderID: a8cb3b5c-45fb-4c76-b1b6-127e40dea270
Like I said, just trying anything at this point since all information was not paired together, and I processed both orders at the same time at the moneygram retailer.

I've looked up 2 of the zipzap acct. #s you provided and they both appear to be executed.  PLEASE keep all your order info guys.  When we have to chase orders without all info it can take a LOT of time.

Let's start all over.  How many orders do you have that are in question?  Can you lay out your orders in question very clearly?  Provide and order ID with zipzap acct. # on each.  No other info is required.  Please leave a space between orders that you are inquiring about so I can clearly see your multiple orders and which info goes with which order.  Thanks for your help.

Ok - Did two orders, one made it and one did not.
Processed the first at 2:48PM CST - Received an email at 2:49PM
ZipZap Acct - 920446697 OrderID - 19274754-2e2f-4a74-8cbe-64fc139f698a
No Time Stamp in GOX Account for Funding

Processed the second at 3:41PM CST - Received an email at 3:42PM
ZipZap Acct - 524193562 - OrderID - a8cb3b5c-45fb-4c76-b1b6-127e40dea270
There Does Appear to be a TimeStamp for this order
2013/04/03 21:42:05    Deposit       $480.05000    $480.53100
Transfer from bitinstant: BitInstant transfer

Thanks for helping me understand. 

Looks like the first order had a Gox coupon issued due to you using the old Gox acct. #.  Did you try the coupon?  What were the results?

The second order appears to have executed.

Yea your right weird, this whole time I thought the one with the API barfing was the one that did not go thru, but it did.
Yea, tried the code, no success. This code cannot be redeemed (non existing or already used)
Checked all my posts here, since I thought the other one went thru, I never posted that coupon code here.

Because you did not use your coupon, it has probably expired.  We will have to cancel your old coupon and reissue the funds to your Gox acct.  Please be patient.

[URSAY]

OrderID: a8cb3b5c-45fb-4c76-b1b6-127e40dea270

Day12 with no money or information if they have the ability to even send it to me.

The API Barfed because it was being worked to hard
 - However it was stated that my order went thru successfully
 - Have sent a copy of my MTGOX account funding activity to show that the deposit was never processed
 - Have yet to see anyone say that they have received their money on this forum if it was stated that their order went thru but they never received the money.

Manually pushed on 4/8 and again just now!  Thanks! 

Nope, nothing here
All info again I guess

ZipZap - 524-193-562 - OrderID: a8cb3b5c-45fb-4c76-b1b6-127e40dea270
API Barfed - Did not receive Funds

ZipZap - 920-446-697 - OrderID: 19274754-2e2f-4a74-8cbe-64fc139f698a
API Worked fine and did receive Funds

Gave you a push on zipzap acct. # 524193562! 

Ok, since nothing has gone thru yet can we try the other ZipZap Account
Since there is nothing in my GOX account that says which ZipZap went thru.
I was assuming that ZipZap - 524-193-562 - OrderID: a8cb3b5c-45fb-4c76-b1b6-127e40dea270 this was the right one

It could be that
ZipZap - 920-446-697 - OrderID: 19274754-2e2f-4a74-8cbe-64fc139f698a was the bad one. Or that I have the order ID backwards with the ZipZap Accounts.
So could you trying pushing thru
ZipZap - 920-446-697 - OrderID: 19274754-2e2f-4a74-8cbe-64fc139f698a
And then it could be
ZipZap 524-193-562 OrderID: 19274754-2e2f-4a74-8cbe-64fc139f698a
Or
ZipZap - 920-446-697 OrderID: a8cb3b5c-45fb-4c76-b1b6-127e40dea270
Just trying to think of anything that may work at this point.

I'm confused.  Do you have multiple orders that you need resolved or are you trying to guess which orders have failed and which have been successful?  Thanks.

I am trying to guess at this point.
The emails I received when the orders were processed did not pair the ZipZap Account number with the Order ID from BitInstant.
So the only thing I can think at this point is that either
ZipZap 920-446-697  - OrderID: 19274754-2e2f-4a74-8cbe-64fc139f698a
Is the order that did not go thru, or I have the incorrect ZipZap Account number with the incorrect OrderID
So that would flip the order IDs with the ZipZap Account Numbers.
ZipZap - 524-193-562 -OrderID: 19274754-2e2f-4a74-8cbe-64fc139f698a
ZipZap - 920-446-697 - OrderID: a8cb3b5c-45fb-4c76-b1b6-127e40dea270
Like I said, just trying anything at this point since all information was not paired together, and I processed both orders at the same time at the moneygram retailer.

I've looked up 2 of the zipzap acct. #s you provided and they both appear to be executed.  PLEASE keep all your order info guys.  When we have to chase orders without all info it can take a LOT of time.

Let's start all over.  How many orders do you have that are in question?  Can you lay out your orders in question very clearly?  Provide and order ID with zipzap acct. # on each.  No other info is required.  Please leave a space between orders that you are inquiring about so I can clearly see your multiple orders and which info goes with which order.  Thanks for your help.

Ok - Did two orders, one made it and one did not.
Processed the first at 2:48PM CST - Received an email at 2:49PM
ZipZap Acct - 920446697 OrderID - 19274754-2e2f-4a74-8cbe-64fc139f698a
No Time Stamp in GOX Account for Funding

Processed the second at 3:41PM CST - Received an email at 3:42PM
ZipZap Acct - 524193562 - OrderID - a8cb3b5c-45fb-4c76-b1b6-127e40dea270
There Does Appear to be a TimeStamp for this order
2013/04/03 21:42:05    Deposit       $480.05000    $480.53100
Transfer from bitinstant: BitInstant transfer

Thanks for helping me understand. 

Looks like the first order had a Gox coupon issued due to you using the old Gox acct. #.  Did you try the coupon?  What were the results?

The second order appears to have executed.

Yea your right weird, this whole time I thought the one with the API barfing was the one that did not go thru, but it did.
Yea, tried the code, no success. This code cannot be redeemed (non existing or already used)
Checked all my posts here, since I thought the other one went thru, I never posted that coupon code here.

Because you did not use your coupon, it has probably expired.  We will have to cancel your old coupon and reissue the funds to your Gox acct.  Please be patient.

I need your email and Gox MX acct. #

[chatran]

Hello i did payment from Brasil to mtgox with Bitinstant. Here is my confirmation code:

167246

I did to transfer for mtgox account: M47400850X

But still no founds !!

Can you help me URSAY?

Do you have an order or quote ID #?  zipzap acct. #?

no... just have this. that is my confirmation of payment. i did by boleto from brasil:

"Recebemos o pagamento do seu pedido no estabelecimento ZipZap Inc com o código 167246 no valor de R$ 105,90. O pagamento foi confirmado em 12/04/2013 às 08:38.

Obrigado por usar EBANX, a forma prática e segura de efetuar pagamentos online.

Atenciosamente,
Equipe EBANX
www.ebanx.com"

Thats it.

Can you go back in your browser history to find your order or quote ID #s?

i cant becose was 5 days ago, i did close the browser...

thats my boleto: https://www.ebanx.com/pay/ws/boleto/printHTML?hash=7b86a763a376c5ffc6a74b52a5c5199b66aaf7919a043

Regardless if you closed your browser you should be able to access it's history.

Thanks !! i did find.


Quote ID   160c32a0-15ee-459e-8c3a-ac28a8c98de6
Event ID   b1472fea-9d0c-4199-8243-24fb7a3e229d
Quote valid until   Thu Apr 11 14:32:36 2013
Fees (Not inclusive of ZipZap)   3.99%%
Amount you need to pay   $50.0 USD
Amount you will receive   $48.005 USD
Expected delivery time(HH:MM:SS)   0:30:00
Guaranteed delivery time (HH:MM:SS)   1 day, 0:00:00
Destination exchange   MtGox

[URSAY]

Hello i did payment from Brasil to mtgox with Bitinstant. Here is my confirmation code:

167246

I did to transfer for mtgox account: M47400850X

But still no founds !!

Can you help me URSAY?

Do you have an order or quote ID #?  zipzap acct. #?

no... just have this. that is my confirmation of payment. i did by boleto from brasil:

"Recebemos o pagamento do seu pedido no estabelecimento ZipZap Inc com o código 167246 no valor de R$ 105,90. O pagamento foi confirmado em 12/04/2013 às 08:38.

Obrigado por usar EBANX, a forma prática e segura de efetuar pagamentos online.

Atenciosamente,
Equipe EBANX
www.ebanx.com"

Thats it.

Can you go back in your browser history to find your order or quote ID #s?

OK I FIND !!!

Quote ID   160c32a0-15ee-459e-8c3a-ac28a8c98de6
Event ID   b1472fea-9d0c-4199-8243-24fb7a3e229d
Quote valid until   Thu Apr 11 14:32:36 2013
Fees (Not inclusive of ZipZap)   3.99%%
Amount you need to pay   $50.0 USD
Amount you will receive   $48.005 USD
Expected delivery time(HH:MM:SS)   0:30:00
Guaranteed delivery time (HH:MM:SS)   1 day, 0:00:00
Destination exchange   MtGox

Are you able to find your zipzap acct. #?

[Cogine]

OrderID: a8cb3b5c-45fb-4c76-b1b6-127e40dea270

Day12 with no money or information if they have the ability to even send it to me.

The API Barfed because it was being worked to hard
 - However it was stated that my order went thru successfully
 - Have sent a copy of my MTGOX account funding activity to show that the deposit was never processed
 - Have yet to see anyone say that they have received their money on this forum if it was stated that their order went thru but they never received the money.

Manually pushed on 4/8 and again just now!  Thanks! 

Nope, nothing here
All info again I guess

ZipZap - 524-193-562 - OrderID: a8cb3b5c-45fb-4c76-b1b6-127e40dea270
API Barfed - Did not receive Funds

ZipZap - 920-446-697 - OrderID: 19274754-2e2f-4a74-8cbe-64fc139f698a
API Worked fine and did receive Funds

Gave you a push on zipzap acct. # 524193562! 

Ok, since nothing has gone thru yet can we try the other ZipZap Account
Since there is nothing in my GOX account that says which ZipZap went thru.
I was assuming that ZipZap - 524-193-562 - OrderID: a8cb3b5c-45fb-4c76-b1b6-127e40dea270 this was the right one

It could be that
ZipZap - 920-446-697 - OrderID: 19274754-2e2f-4a74-8cbe-64fc139f698a was the bad one. Or that I have the order ID backwards with the ZipZap Accounts.
So could you trying pushing thru
ZipZap - 920-446-697 - OrderID: 19274754-2e2f-4a74-8cbe-64fc139f698a
And then it could be
ZipZap 524-193-562 OrderID: 19274754-2e2f-4a74-8cbe-64fc139f698a
Or
ZipZap - 920-446-697 OrderID: a8cb3b5c-45fb-4c76-b1b6-127e40dea270
Just trying to think of anything that may work at this point.

I'm confused.  Do you have multiple orders that you need resolved or are you trying to guess which orders have failed and which have been successful?  Thanks.

I am trying to guess at this point.
The emails I received when the orders were processed did not pair the ZipZap Account number with the Order ID from BitInstant.
So the only thing I can think at this point is that either
ZipZap 920-446-697  - OrderID: 19274754-2e2f-4a74-8cbe-64fc139f698a
Is the order that did not go thru, or I have the incorrect ZipZap Account number with the incorrect OrderID
So that would flip the order IDs with the ZipZap Account Numbers.
ZipZap - 524-193-562 -OrderID: 19274754-2e2f-4a74-8cbe-64fc139f698a
ZipZap - 920-446-697 - OrderID: a8cb3b5c-45fb-4c76-b1b6-127e40dea270
Like I said, just trying anything at this point since all information was not paired together, and I processed both orders at the same time at the moneygram retailer.

I've looked up 2 of the zipzap acct. #s you provided and they both appear to be executed.  PLEASE keep all your order info guys.  When we have to chase orders without all info it can take a LOT of time.

Let's start all over.  How many orders do you have that are in question?  Can you lay out your orders in question very clearly?  Provide and order ID with zipzap acct. # on each.  No other info is required.  Please leave a space between orders that you are inquiring about so I can clearly see your multiple orders and which info goes with which order.  Thanks for your help.

Ok - Did two orders, one made it and one did not.
Processed the first at 2:48PM CST - Received an email at 2:49PM
ZipZap Acct - 920446697 OrderID - 19274754-2e2f-4a74-8cbe-64fc139f698a
No Time Stamp in GOX Account for Funding

Processed the second at 3:41PM CST - Received an email at 3:42PM
ZipZap Acct - 524193562 - OrderID - a8cb3b5c-45fb-4c76-b1b6-127e40dea270
There Does Appear to be a TimeStamp for this order
2013/04/03 21:42:05    Deposit       $480.05000    $480.53100
Transfer from bitinstant: BitInstant transfer

Thanks for helping me understand. 

Looks like the first order had a Gox coupon issued due to you using the old Gox acct. #.  Did you try the coupon?  What were the results?

The second order appears to have executed.

Yea your right weird, this whole time I thought the one with the API barfing was the one that did not go thru, but it did.
Yea, tried the code, no success. This code cannot be redeemed (non existing or already used)
Checked all my posts here, since I thought the other one went thru, I never posted that coupon code here.

Because you did not use your coupon, it has probably expired.  We will have to cancel your old coupon and reissue the funds to your Gox acct.  Please be patient.

I need your email and Gox MX acct. #

Account Number: M02303611X - Cogine@gmail.com

[URSAY]

OrderID: a8cb3b5c-45fb-4c76-b1b6-127e40dea270

Day12 with no money or information if they have the ability to even send it to me.

The API Barfed because it was being worked to hard
 - However it was stated that my order went thru successfully
 - Have sent a copy of my MTGOX account funding activity to show that the deposit was never processed
 - Have yet to see anyone say that they have received their money on this forum if it was stated that their order went thru but they never received the money.

Manually pushed on 4/8 and again just now!  Thanks! 

Nope, nothing here
All info again I guess

ZipZap - 524-193-562 - OrderID: a8cb3b5c-45fb-4c76-b1b6-127e40dea270
API Barfed - Did not receive Funds

ZipZap - 920-446-697 - OrderID: 19274754-2e2f-4a74-8cbe-64fc139f698a
API Worked fine and did receive Funds

Gave you a push on zipzap acct. # 524193562! 

Ok, since nothing has gone thru yet can we try the other ZipZap Account
Since there is nothing in my GOX account that says which ZipZap went thru.
I was assuming that ZipZap - 524-193-562 - OrderID: a8cb3b5c-45fb-4c76-b1b6-127e40dea270 this was the right one

It could be that
ZipZap - 920-446-697 - OrderID: 19274754-2e2f-4a74-8cbe-64fc139f698a was the bad one. Or that I have the order ID backwards with the ZipZap Accounts.
So could you trying pushing thru
ZipZap - 920-446-697 - OrderID: 19274754-2e2f-4a74-8cbe-64fc139f698a
And then it could be
ZipZap 524-193-562 OrderID: 19274754-2e2f-4a74-8cbe-64fc139f698a
Or
ZipZap - 920-446-697 OrderID: a8cb3b5c-45fb-4c76-b1b6-127e40dea270
Just trying to think of anything that may work at this point.

I'm confused.  Do you have multiple orders that you need resolved or are you trying to guess which orders have failed and which have been successful?  Thanks.

I am trying to guess at this point.
The emails I received when the orders were processed did not pair the ZipZap Account number with the Order ID from BitInstant.
So the only thing I can think at this point is that either
ZipZap 920-446-697  - OrderID: 19274754-2e2f-4a74-8cbe-64fc139f698a
Is the order that did not go thru, or I have the incorrect ZipZap Account number with the incorrect OrderID
So that would flip the order IDs with the ZipZap Account Numbers.
ZipZap - 524-193-562 -OrderID: 19274754-2e2f-4a74-8cbe-64fc139f698a
ZipZap - 920-446-697 - OrderID: a8cb3b5c-45fb-4c76-b1b6-127e40dea270
Like I said, just trying anything at this point since all information was not paired together, and I processed both orders at the same time at the moneygram retailer.

I've looked up 2 of the zipzap acct. #s you provided and they both appear to be executed.  PLEASE keep all your order info guys.  When we have to chase orders without all info it can take a LOT of time.

Let's start all over.  How many orders do you have that are in question?  Can you lay out your orders in question very clearly?  Provide and order ID with zipzap acct. # on each.  No other info is required.  Please leave a space between orders that you are inquiring about so I can clearly see your multiple orders and which info goes with which order.  Thanks for your help.

Ok - Did two orders, one made it and one did not.
Processed the first at 2:48PM CST - Received an email at 2:49PM
ZipZap Acct - 920446697 OrderID - 19274754-2e2f-4a74-8cbe-64fc139f698a
No Time Stamp in GOX Account for Funding

Processed the second at 3:41PM CST - Received an email at 3:42PM
ZipZap Acct - 524193562 - OrderID - a8cb3b5c-45fb-4c76-b1b6-127e40dea270
There Does Appear to be a TimeStamp for this order
2013/04/03 21:42:05    Deposit       $480.05000    $480.53100
Transfer from bitinstant: BitInstant transfer

Thanks for helping me understand. 

Looks like the first order had a Gox coupon issued due to you using the old Gox acct. #.  Did you try the coupon?  What were the results?

The second order appears to have executed.

Yea your right weird, this whole time I thought the one with the API barfing was the one that did not go thru, but it did.
Yea, tried the code, no success. This code cannot be redeemed (non existing or already used)
Checked all my posts here, since I thought the other one went thru, I never posted that coupon code here.

Because you did not use your coupon, it has probably expired.  We will have to cancel your old coupon and reissue the funds to your Gox acct.  Please be patient.

I need your email and Gox MX acct. #

Account Number: M02303611X - Cogine@gmail.com

I have added you to our list where Gox codes need to be canceled and reissued.  Thanks for your patience.

[Mindstamina]

I had used Moneygram last week on March 3rd to submit funds through Bitinstant into a Bitcoin address but it was accidentally sent to one of my other Bitcoin addresses which I have no private key for. I had this Bitcoin address generated from Bitaddress.org. I had realized this on the same day that the money was submitted but I immediately emailed Bitinstant and even did the chat option on your website and I have gotten no response. I been emailing Bitinstant and leaving voice messages and still no response.

I basically have money on my Bitcoin address which is useless and I want to see if the transaction could be reverse or the money refunded since the Bitcoin address basically belongs to me.

Here is my info:


OrderID: 344edd79-9c83-4e84-b20c-0acf5fc5c04c
EventID: 1053c9f7-2327-450e-81d3-040b46d7750a
DestAccount: 1F1xazvxLcVScVbWC7pag4QRtUxiAYVX5Y
QuoteID: 4a8f26cb-9f46-4975-bf53-c48d1a5620d3
User: SYSTEM
DestExchange: btc
eventtype: Order executed
EventSentAt: 1365024117.07
APIResponse: {'Transaction_id': u'515c9d033fa78d4cc6a56c5b'}
FundsSent: $211.222 USD

All new support issues must be logged at bitinstant.com/contact

I had sent my issues through that contact as soon as you responded on here with the log in information and still no response.  I just want to deal with this situation already instead of waiting 300 years for a mystery to occur.

I am the owner of that bitcoin address but I didn't mean to send it to that address. I'd lost the private key for it and it is just sitting there. I just want to get the funds refunded back from that address it was sent to.

[chatran]

Hello i did payment from Brasil to mtgox with Bitinstant. Here is my confirmation code:

167246

I did to transfer for mtgox account: M47400850X

But still no founds !!

Can you help me URSAY?

Do you have an order or quote ID #?  zipzap acct. #?

no... just have this. that is my confirmation of payment. i did by boleto from brasil:

"Recebemos o pagamento do seu pedido no estabelecimento ZipZap Inc com o código 167246 no valor de R$ 105,90. O pagamento foi confirmado em 12/04/2013 às 08:38.

Obrigado por usar EBANX, a forma prática e segura de efetuar pagamentos online.

Atenciosamente,
Equipe EBANX
www.ebanx.com"

Thats it.

Can you go back in your browser history to find your order or quote ID #s?

OK I FIND !!!

Quote ID   160c32a0-15ee-459e-8c3a-ac28a8c98de6
Event ID   b1472fea-9d0c-4199-8243-24fb7a3e229d
Quote valid until   Thu Apr 11 14:32:36 2013
Fees (Not inclusive of ZipZap)   3.99%%
Amount you need to pay   $50.0 USD
Amount you will receive   $48.005 USD
Expected delivery time(HH:MM:SS)   0:30:00
Guaranteed delivery time (HH:MM:SS)   1 day, 0:00:00
Destination exchange   MtGox

Are you able to find your zipzap acct. #?

Account #
778 829 879

Amount BRL
R$103,03

[URSAY]

I had used Moneygram last week on March 3rd to submit funds through Bitinstant into a Bitcoin address but it was accidentally sent to one of my other Bitcoin addresses which I have no private key for. I had this Bitcoin address generated from Bitaddress.org. I had realized this on the same day that the money was submitted but I immediately emailed Bitinstant and even did the chat option on your website and I have gotten no response. I been emailing Bitinstant and leaving voice messages and still no response.

I basically have money on my Bitcoin address which is useless and I want to see if the transaction could be reverse or the money refunded since the Bitcoin address basically belongs to me.

Here is my info:


OrderID: 344edd79-9c83-4e84-b20c-0acf5fc5c04c
EventID: 1053c9f7-2327-450e-81d3-040b46d7750a
DestAccount: 1F1xazvxLcVScVbWC7pag4QRtUxiAYVX5Y
QuoteID: 4a8f26cb-9f46-4975-bf53-c48d1a5620d3
User: SYSTEM
DestExchange: btc
eventtype: Order executed
EventSentAt: 1365024117.07
APIResponse: {'Transaction_id': u'515c9d033fa78d4cc6a56c5b'}
FundsSent: $211.222 USD

All new support issues must be logged at bitinstant.com/contact

I had sent my issues through that contact and still no response.  I just want to deal with this situation instead of waiting 300 years for a mystery to occur.

As you may know, Bitcoin transactions are NOT reversible.  You supplied the wrong address and we have no control over this.  It is unlikely we will be able to do anything here.

[URSAY]

Hello i did payment from Brasil to mtgox with Bitinstant. Here is my confirmation code:

167246

I did to transfer for mtgox account: M47400850X

But still no founds !!

Can you help me URSAY?

Do you have an order or quote ID #?  zipzap acct. #?

no... just have this. that is my confirmation of payment. i did by boleto from brasil:

"Recebemos o pagamento do seu pedido no estabelecimento ZipZap Inc com o código 167246 no valor de R$ 105,90. O pagamento foi confirmado em 12/04/2013 às 08:38.

Obrigado por usar EBANX, a forma prática e segura de efetuar pagamentos online.

Atenciosamente,
Equipe EBANX
www.ebanx.com"

Thats it.

Can you go back in your browser history to find your order or quote ID #s?

OK I FIND !!!

Quote ID   160c32a0-15ee-459e-8c3a-ac28a8c98de6
Event ID   b1472fea-9d0c-4199-8243-24fb7a3e229d
Quote valid until   Thu Apr 11 14:32:36 2013
Fees (Not inclusive of ZipZap)   3.99%%
Amount you need to pay   $50.0 USD
Amount you will receive   $48.005 USD
Expected delivery time(HH:MM:SS)   0:30:00
Guaranteed delivery time (HH:MM:SS)   1 day, 0:00:00
Destination exchange   MtGox

Are you able to find your zipzap acct. #?

Account #
778 829 879

Amount BRL
R$103,03

Manually pushed your order thru.  Please allow up to 24 hours for delivery.  Thanks!

[Mindstamina]

I had used Moneygram last week on March 3rd to submit funds through Bitinstant into a Bitcoin address but it was accidentally sent to one of my other Bitcoin addresses which I have no private key for. I had this Bitcoin address generated from Bitaddress.org. I had realized this on the same day that the money was submitted but I immediately emailed Bitinstant and even did the chat option on your website and I have gotten no response. I been emailing Bitinstant and leaving voice messages and still no response.

I basically have money on my Bitcoin address which is useless and I want to see if the transaction could be reverse or the money refunded since the Bitcoin address basically belongs to me.

Here is my info:


OrderID: 344edd79-9c83-4e84-b20c-0acf5fc5c04c
EventID: 1053c9f7-2327-450e-81d3-040b46d7750a
DestAccount: 1F1xazvxLcVScVbWC7pag4QRtUxiAYVX5Y
QuoteID: 4a8f26cb-9f46-4975-bf53-c48d1a5620d3
User: SYSTEM
DestExchange: btc
eventtype: Order executed
EventSentAt: 1365024117.07
APIResponse: {'Transaction_id': u'515c9d033fa78d4cc6a56c5b'}
FundsSent: $211.222 USD

All new support issues must be logged at bitinstant.com/contact

I had sent my issues through that contact and still no response.  I just want to deal with this situation instead of waiting 300 years for a mystery to occur.

As you may know, Bitcoin transactions are NOT reversible.  You supplied the wrong address and we have no control over this.  It is unlikely we will be able to do anything here.

But I am the owner of that address. It's not as if it was sent to someone's else address. The problem is I had lost the private key for it.

[URSAY]

I had used Moneygram last week on March 3rd to submit funds through Bitinstant into a Bitcoin address but it was accidentally sent to one of my other Bitcoin addresses which I have no private key for. I had this Bitcoin address generated from Bitaddress.org. I had realized this on the same day that the money was submitted but I immediately emailed Bitinstant and even did the chat option on your website and I have gotten no response. I been emailing Bitinstant and leaving voice messages and still no response.

I basically have money on my Bitcoin address which is useless and I want to see if the transaction could be reverse or the money refunded since the Bitcoin address basically belongs to me.

Here is my info:


OrderID: 344edd79-9c83-4e84-b20c-0acf5fc5c04c
EventID: 1053c9f7-2327-450e-81d3-040b46d7750a
DestAccount: 1F1xazvxLcVScVbWC7pag4QRtUxiAYVX5Y
QuoteID: 4a8f26cb-9f46-4975-bf53-c48d1a5620d3
User: SYSTEM
DestExchange: btc
eventtype: Order executed
EventSentAt: 1365024117.07
APIResponse: {'Transaction_id': u'515c9d033fa78d4cc6a56c5b'}
FundsSent: $211.222 USD

All new support issues must be logged at bitinstant.com/contact

I had sent my issues through that contact and still no response.  I just want to deal with this situation instead of waiting 300 years for a mystery to occur.
[/quote]

As you may know, Bitcoin transactions are NOT reversible.  You supplied the wrong address and we have no control over this.  It is unlikely we will be able to do anything here.
[/quote]


But I am the owner of that address. It's not as if it was sent to someone's else address. The problem is I had lost the private key for it.
[/quote]

We sent you REAL Bitcoins to the address you provided.  I'm not sure I understand how you can expect us to send double your order for a mistake that we did not make.

[Mindstamina]

We sent you REAL Bitcoins to the address you provided.  I'm not sure I understand how you can expect us to send double your order for a mistake that we did not make.

I am not saying to send me double my order. I am asking if that funds sent to that address can be taken out by Bitinstant since they sent it to that address to begin with?

[URSAY]

We sent you REAL Bitcoins to the address you provided.  I'm not sure I understand how you can expect us to send double your order for a mistake that we did not make.

I am not saying to send me double my order. I am asking if that funds sent to that address can be taken out by Bitinstant since they sent it to that address to begin with?

This comes down to a fundamental understanding of how Bitcoin works.  Transactions are NOT reversible.

[Bjork]

Just wanted to inform you that I filed a complaint with the Better business bureau of New York a day or two ago and they are awaiting a response from bitinstant.  If you wish to come to a resolution without their intervention, be my guest. 

I encourage everyone else in this thread to do the same.


http://www.bbb.org/

[ef8]

Please bare with me as I am VERY new to BTC and even more new to BTCtalk.org.  I want to purchase BTC via Walmart > Bitinstant but everytime I goto walmart they look at me like I am a weirdo. I have tried searching how todo this but cannot find anything.  Please help!

Thanks everyone. 

[URSAY]

Please bare with me as I am VERY new to BTC and even more new to BTCtalk.org.  I want to purchase BTC via Walmart > Bitinstant but everytime I goto walmart they look at me like I am a weirdo. I have tried searching how todo this but cannot find anything.  Please help!

Thanks everyone. 

LOL.  I know it can be tough.  I've had plenty of strange purchase situations myself.  Do they have Moneygram at your Wal-Mart?  How are you trying to pay?