Official Newbie BitInstant Support Thread (Active Customer Support)

[zxr829]

It's been 48 hours since my order and quite a bit of time since I submitted a ticket through the support page on the site. I noticed you've been able to push some other people's orders. Would that be possible for mine? It was Dwolla->bitcoin address. Order info:

Order ID   9b7a6ec6-d7dc-465e-8690-6a2024b858af
Quote ID   d9d14ae7-407b-4906-8b5f-cabb8f9fb420
Event ID   4a091be2-c970-4001-a4f4-6e8b593760fa

I wish I personally could solve this issue for you but I would need to escalate for resolution.  This support issue would best be served thru bitinstant.com/contact

Our support queue wait times are improving very rapidly.  

I submitted it to bitinstant.com/contact 2 days ago. >_>

Because support times are improving, I'm sure you will see a resolution soon!

Nearing 72 hours and still nothing... :/

Well, we are at 76 hours and counting. No response from BitInstant regarding my ticket except for what has been posted in this thread. Still waiting on my bitcoins. Getting really irritated. >_>

I've dropped a link to your order in our internal support chat with a request for it to be cancelled and a manual transfer issued (the reason for this is because dwolla will not reverify). You should expect it to arrive sometime today, if it does not please get hold of me personally or post again on this thread.

Still nothing...

Still waiting. Come on, BitInstant...It's been over 24 hours since Gareth's response. This is ridiculous.

5 full days. And my last 2 posts about it have gone seemingly ignored. I'm really starting to lose patience.

I wish I personally could solve this issue for you but I would need to escalate for resolution.  This support issue would best be served thru bitinstant.com/contact

Thanks for your patience.

Are kidding me?! You've told me to go through bitinstant.com/contact three times and I've told that I have three times. I submitted it nearly 5 days ago. If you actually read what Gareth had told me, he said "I've dropped a link to your order in our internal support chat with a request for it to be cancelled and a manual transfer issued (the reason for this is because dwolla will not reverify). You should expect it to arrive sometime today, if it does not please get hold of me personally or post again on this thread." That was over 40 hours ago.

[FireBlazzer]

how long does it take for a deposit to go through and to withdrawl ?

thanks

It used to be within the hour or less. Now they promise you within 24 hours but if you look at the past 300+ pages in this forum alone there are many unhappy customers lately over the past 21 or so days. I got lucky my issue was on day 1 and i found my way here quickly and i got resolution (4+ days). There are many going on 1-3 weeks with no resolution. I would question my sanity if i used their services again.

The past 24 hours we've been handling the vast majority of orders within 2 hours due to some recent improvements.

and what of my order?

its been way over 2 hours... its been about 4 days now... and when i did recieve BTC's... it was at a price far higher then when i orginaly paid for it... resulting in much less btc... im still missing almost half my order,  i got about .75... i should have goten about 1.4

i was charged fees...

nothing was given to compensate for my losses...

i dont know what is going on with bitinstant right now... in the past, i couldent get home from walmart fast enough and my bitcoins used to be there already... now it seems like i have to climb a huge hill to complete a transaction that used to be quick and easy.

Order info?  Order ID #?  Quote ID #?

quote ID:  38d38cad-8c20-496f-b7a3-b103bbcd120

Event ID: d2d9e99b-ea32-442b-9ce6-e18f4c9ea603

zipzap Account Number: 177574217

Looks like another successful order!  

https://blockchain.info/address/1LegDJSSFSMZcYbFvuabLcTB1s8yC5A8pe

what the hell??

1. your still missing almost half my order... you have me the wrong price rate.. resulting in less btc

2. the fees have not been waived.

3. no compensaton has been given to me for my losses.

please stop screwing around... i am at the end of my patiance.

fix my order

Can you tell me more about what you received and what you should have received so I can log your issue?  I will also need your email and BTC address where you would like any refund.  Thanks.

all this info has been posted a bunch of times... but i will post it again for you.

i received 0.75247837 BTC.... 3 days late....i should have goten around 1.4 BTC  

the price i should goten was about 68 dollars per coin...... so i should have gotten about 1.4 bitcoins... not 0.75

(i would also like fees to be waived and some compensation provided for this nightmare of a buissness deal.)

my email: amazing0@att.net

my bitcoin address: 1LegDJSSFSMZcYbFvuabLcTB1s8yC5A8pe

quote ID:  38d38cad-8c20-496f-b7a3-b103bbcd120

Event ID: d2d9e99b-ea32-442b-9ce6-e18f4c9ea603

zipzap Account Number: 177574217

Where are you seeing that BTC was 68 USD at the time of your order?

many places...

i checked a few websites right before i placed my order... then rushed to go place my order.

mt gox... bitstamp... and a third party website...

i also just checked http://bitcoincharts.com/..... that seems to be were you dirrect others to check the prices.. i just checked right now and it also shows around 68 dollars at the time i placed my order and recieved confrimation from zipzap.


all the websites showed slightly differrent prices and averages... but it was about 68 USD per bitcoin at the time... and checking  http://bitcoincharts.com also shows that.

i was mistakenly given my bitcoins at a price rate of about 120 USD per BTC (give or take a bit).... when it should of been more like 68 USD per BTC (give or take a bit)

my email: amazing0@att.net

my bitcoin address: 1LegDJSSFSMZcYbFvuabLcTB1s8yC5A8pe

quote ID:  38d38cad-8c20-496f-b7a3-b103bbcd120

Event ID: d2d9e99b-ea32-442b-9ce6-e18f4c9ea603

zipzap Account Number: 177574217

I'm seeing BTC around 90 when you placed your order.  When was it that you believe you placed your order?

90 USD???... it cant be that high... it never reached that high of a price on the 16th of april... im looking at the chart right now.


are you sure you have the correct date?... i placed my order around 8pm eastern standerd time.. on tuesday april 16th.. i paid at about 9:30 pm EST at walmart.

it cant have been 90 USD.....   from what i see, bitcoin charts does not show a single point in time that the price was 90 UDS on the 16th. (thats the web site you use , right?)

are you sure your looking at the right thing?.. and are you sure you have the correct date?


it was about 68 dollars at the time i placed my order... about 8:00 pm on tuesday the 16th of april.

 im lookin at bitcoin charts right now... i believe im using it correctly...  it shows about 70 USD per BTC at around 8 pm..... (and mt gox showed 68 when i checked it right before i placed my order)


im checking bitcoin chart right now... i cant even find a point in time on tuesday the 16th were the bitcoin price was 90 dollars...

please recheck...  around 8pm on tuesday the 16th....  im seeing about 70 USD   (but mt gox said 68 USD when i checked it before placing my order 5 days ago)


my email: amazing0@att.net

my bitcoin address: 1LegDJSSFSMZcYbFvuabLcTB1s8yC5A8pe

quote ID:  38d38cad-8c20-496f-b7a3-b103bbcd120

Event ID: d2d9e99b-ea32-442b-9ce6-e18f4c9ea603

zipzap Account Number: 177574217

[Cptblack]

available info: Zipzap amount $503.95, Zipzap acct #577710585.  bitinstant to mtgox account #M84316594X.
I used the wrong email! i used dakmed@yahoo.com, but it should have been dakmed@ymail.com.
And to make things even worse, mtgox says the funds were rejected because i sent them to the "m and x" account number M84316594X, but they should have been sent to 316594 or cptblack.
I have already made a detailed post at bitinstant.com/support.
Im afraid my funds are lost, and i have little more information to give.  I dont even have the event or quote id because i used the wrong email.

Your funds are not lost.  You must have gotten caught up in that while mess when they had announced the new MX numbers but not yet fully moved to that new system.  You should see resolution shortly as long as you logged your issue thru bitinstant.com/contact

I'm assuming you included your zipzap acct. # in that ticket submission?  

Yes my most recent submission to bitinstant.com/contact included that info and pretty much everything seen here.
edit: its only been 1 week, i did the order on 4/10, reference code 37197841

I gave your order a manual push.  I'm not sure that is the solution that will solve your issue but if you do not see results from this then level 2 support will be able to help.  Thanks for your patience!

I don't mean to pester but now that it has been 3 days since this conversation, is there anything you can do now? I still haven't received the funds.

Pushed again!  Have you logged your issue?

bitinstant.com/contact

Yes this information has been logged at bitinstant.com/contact 4 days ago.  The issue is still unresolved.  I'll do anything to help speed this along just tell me whatever it is you want me to do.  

Ok, I contacted ZipZap and they provided me with this information.  I have also submitted a 4th and hopefully final ticket to bitinstant.com/contact.  Now I believe I have done everything possible.

Claire Roberts (ZipZap)
Apr 21 21:02 (PDT)

We are sorry for the delay in processing - due to high order volumes BitInstant and other bitcoins companies have been slow to process orders in the past couple of weeks. ZipZap received payment confirmation and sent payment notification to BitInstant. You will need to contact BitInstant directly to get this resolved - please be aware that due to high inquiry volumes, it may take 2 days to get a response from BitInstant. You can contact BitInstant by going to their website, www.bitinstant.com and clicking on Contact Us.

Here are the transaction details:
Merchant order ID
38918e63-0572-4118-a219-e9ce93973948
Customer account ID
577 710 585
Payment code
37197841

[Luckybit]

Okay Ursay I'm back. Zipzap says they figured out what went wrong. Here is the email.

Claire Roberts (ZipZap)

Apr 21 21:14 (PDT)

Somehow both payments have the same BitInstant order ID...that is the issue - both are paid. Try going back to BitInstant again.

BitInstant Merchant order ID
4f2595c9-0007-48b8-9b03-0f9d922211f7
ZipZap Customer account ID
785 119 595

BitInstant Merchant order ID
4f2595c9-0007-48b8-9b03-0f9d922211f7
ZipZap Customer account ID
637 645 888


Can you please send me my Bitcoins now?

[akabmikua]

Waiting.....Waiting.....Waiting.....Waiting.......Waiting.........Waiting...... ..Waiting........Waiting.......Waiting.........

Its been 16 days now!!!!

@URSAY, come on. (Actually not just URSAY, but BitInstant)

I am waiting for 16 days, and I have not got the money.

!!!!!!!!!PLEASE DO SOMETHING!!!!!!!!!!

https://www.bitinstant.com/order_status/eaefb4e7-db15-4749-b7a7-839c95a78ae2
https://www.bitinstant.com/order_status/b05bd112-a450-46af-bf6a-43f062b23a78


PLEASE DO SOMETHING!

just out of curiosity... may i ask what kind of order you placed?... i dont work for bitinstantm im just a bit shocked it would take to so long to resolve and was curious to see what type of order u placed.

I just placed the order from BTC-E code to Bitcoin Address. Its pretty simple to resolve, but Bitinstant is taking forever!!


EDIT: You can see that second order says "BTC-E coupon deposited at BitInstant account" at the end of event log.

Both of these orders executed and were sent to coinapult, please email ira@coinapult.com and if you don't get a response today then PM me here and i'll grab hold of him for you.

@Gareth , @URSAY

No reply from Ira@coinapult.com from past 2 days.




https://www.bitinstant.com/order_status/eaefb4e7-db15-4749-b7a7-839c95a78ae2
https://www.bitinstant.com/order_status/b05bd112-a450-46af-bf6a-43f062b23a78

[josh4580]

How do I get funds from my Dwolla balance into Mt Gox using Bitinstant?

I dont see Dwolla as a funding option anymore?

[briang35]

Please help me.  I just deposited all my money to wal-mart doing a moneygram to my bitinstant email and I sent it to the wrong email...  The email I meant to send it to was just made today, and instead of it having .com (domain) at the end like most emails, it has .fr  (france) and I wasn't aware of that.  So I sent it to a non-existant .com email instead of my .fr email. 

I sent a message via the contact us tab on the bitinstant website, but I am worried of how long a response will take, and I really need to get this solved TODAY.  Please and a future thanks

Please be aware that input errors in your order can delay your order.  Please be patient while our customer support team corrects your order and sends it back thru the system.

You are in the support queue as long as you've logged your issue at bitinstant.com/contact

Thanks for your patience.

I appreciated the quick response yesterday, but nothing is happening with my order.  The only email I recieved from you guys is the email confirming my issue.  All that needs to be done is to send my bitcoins to the correct email, it shouldn't take this long.  My event ID is 2b5f7982-dce9-4e61-a664-60d18225c286 but I can't see my order ID on the page just my event and quote ID.
Please get these bitcoins to me in a few hours. 

Have you logged your issue thru our main support channel?  bitinstant.com/contact

This puts you directly into our support queue where our support team is able to work on your issue and try to provide you with a solution!  

What's your zipzap acct. #?

Yes I sent it directly 24 hours ago.  I just tried sending a new one but it wouldn't let me cause I sent it yesterday and it's the same order id.
I don't know if I have a zipzap account number but the refereance/refereal number is 948986614

Do you have any other info about your order?

What else do you need? here quote id: a79d33db-ab3f-4d78-979f-16a34e960d56
Event id 2b5f7982-dce9-4e61-a664-60d18225c286
email coltsfan533333@yahoo.FR

This issue would best be served thru bitinstant.com/contact

Our support times should be greatly improved at this point.  Thanks for your patience.

Well I just tried sending another complaint or w/e but it wouldn't let me because I sent one Two days ago..

The system will not allow you to log a duplicate issue as there is no need.  If you've already logged your issue once then our support team is working on finding you a resolution.  Thanks for your patience.

Okay so yes they just responded to my message but they didn't see the problem.  They still sent it to the wrong (.com) email.  it is supposed to be sent to the right (.FR) email   and now I can't submit another problem

Any news? still haven't received the coins.  Remember the only thing I need done is to have the bitcoins sent to my correct email, not the non-existing one I accidentally sent them to.  It's been a 3-4 days

hello?

If you've logged your issue with bitinstant.com/contact then they are still working on a solution.  Please be patient.

I haven't re logged it you said you have for me

[URSAY]

how long does it take for a deposit to go through and to withdrawl ?

thanks

It used to be within the hour or less. Now they promise you within 24 hours but if you look at the past 300+ pages in this forum alone there are many unhappy customers lately over the past 21 or so days. I got lucky my issue was on day 1 and i found my way here quickly and i got resolution (4+ days). There are many going on 1-3 weeks with no resolution. I would question my sanity if i used their services again.

The past 24 hours we've been handling the vast majority of orders within 2 hours due to some recent improvements.

and what of my order?

its been way over 2 hours... its been about 4 days now... and when i did recieve BTC's... it was at a price far higher then when i orginaly paid for it... resulting in much less btc... im still missing almost half my order,  i got about .75... i should have goten about 1.4

i was charged fees...

nothing was given to compensate for my losses...

i dont know what is going on with bitinstant right now... in the past, i couldent get home from walmart fast enough and my bitcoins used to be there already... now it seems like i have to climb a huge hill to complete a transaction that used to be quick and easy.

Order info?  Order ID #?  Quote ID #?

quote ID:  38d38cad-8c20-496f-b7a3-b103bbcd120

Event ID: d2d9e99b-ea32-442b-9ce6-e18f4c9ea603

zipzap Account Number: 177574217

Looks like another successful order!  

https://blockchain.info/address/1LegDJSSFSMZcYbFvuabLcTB1s8yC5A8pe

what the hell??

1. your still missing almost half my order... you have me the wrong price rate.. resulting in less btc

2. the fees have not been waived.

3. no compensaton has been given to me for my losses.

please stop screwing around... i am at the end of my patiance.

fix my order

Can you tell me more about what you received and what you should have received so I can log your issue?  I will also need your email and BTC address where you would like any refund.  Thanks.

all this info has been posted a bunch of times... but i will post it again for you.

i received 0.75247837 BTC.... 3 days late....i should have goten around 1.4 BTC  

the price i should goten was about 68 dollars per coin...... so i should have gotten about 1.4 bitcoins... not 0.75

(i would also like fees to be waived and some compensation provided for this nightmare of a buissness deal.)

my email: amazing0@att.net

my bitcoin address: 1LegDJSSFSMZcYbFvuabLcTB1s8yC5A8pe

quote ID:  38d38cad-8c20-496f-b7a3-b103bbcd120

Event ID: d2d9e99b-ea32-442b-9ce6-e18f4c9ea603

zipzap Account Number: 177574217

Where are you seeing that BTC was 68 USD at the time of your order?

many places...

i checked a few websites right before i placed my order... then rushed to go place my order.

mt gox... bitstamp... and a third party website...

i also just checked http://bitcoincharts.com/..... that seems to be were you dirrect others to check the prices.. i just checked right now and it also shows around 68 dollars at the time i placed my order and recieved confrimation from zipzap.


all the websites showed slightly differrent prices and averages... but it was about 68 USD per bitcoin at the time... and checking  http://bitcoincharts.com also shows that.

i was mistakenly given my bitcoins at a price rate of about 120 USD per BTC (give or take a bit).... when it should of been more like 68 USD per BTC (give or take a bit)

my email: amazing0@att.net

my bitcoin address: 1LegDJSSFSMZcYbFvuabLcTB1s8yC5A8pe

quote ID:  38d38cad-8c20-496f-b7a3-b103bbcd120

Event ID: d2d9e99b-ea32-442b-9ce6-e18f4c9ea603

zipzap Account Number: 177574217

I'm seeing BTC around 90 when you placed your order.  When was it that you believe you placed your order?

90 USD???... it cant be that high... it never reached that high of a price on the 16th of april... im looking at the chart right now.


are you sure you have the correct date?... i placed my order around 8pm eastern standerd time.. on tuesday april 16th.. i paid at about 9:30 pm EST at walmart.

it cant have been 90 USD.....   from what i see, bitcoin charts does not show a single point in time that the price was 90 UDS on the 16th. (thats the web site you use , right?)

are you sure your looking at the right thing?.. and are you sure you have the correct date?


it was about 68 dollars at the time i placed my order... about 8:00 pm on tuesday the 16th of april.

 im lookin at bitcoin charts right now... i believe im using it correctly...  it shows about 70 USD per BTC at around 8 pm..... (and mt gox showed 68 when i checked it right before i placed my order)


im checking bitcoin chart right now... i cant even find a point in time on tuesday the 16th were the bitcoin price was 90 dollars...

please recheck...  around 8pm on tuesday the 16th....  im seeing about 70 USD   (but mt gox said 68 USD when i checked it before placing my order 5 days ago)


my email: amazing0@att.net

my bitcoin address: 1LegDJSSFSMZcYbFvuabLcTB1s8yC5A8pe

quote ID:  38d38cad-8c20-496f-b7a3-b103bbcd120

Event ID: d2d9e99b-ea32-442b-9ce6-e18f4c9ea603

zipzap Account Number: 177574217

I am seeing your order as placed on the 17th around 2 pm.

[URSAY]

Morning everyone.

I need to catch up this my Bitcointalk PMs this morning and then I'll get back into the forums posts.

Thanks for your patience.   

[URSAY]

available info: Zipzap amount $503.95, Zipzap acct #577710585.  bitinstant to mtgox account #M84316594X.
I used the wrong email! i used dakmed@yahoo.com, but it should have been dakmed@ymail.com.
And to make things even worse, mtgox says the funds were rejected because i sent them to the "m and x" account number M84316594X, but they should have been sent to 316594 or cptblack.
I have already made a detailed post at bitinstant.com/support.
Im afraid my funds are lost, and i have little more information to give.  I dont even have the event or quote id because i used the wrong email.

Your funds are not lost.  You must have gotten caught up in that while mess when they had announced the new MX numbers but not yet fully moved to that new system.  You should see resolution shortly as long as you logged your issue thru bitinstant.com/contact

I'm assuming you included your zipzap acct. # in that ticket submission?  

Yes my most recent submission to bitinstant.com/contact included that info and pretty much everything seen here.
edit: its only been 1 week, i did the order on 4/10, reference code 37197841

I gave your order a manual push.  I'm not sure that is the solution that will solve your issue but if you do not see results from this then level 2 support will be able to help.  Thanks for your patience!

I don't mean to pester but now that it has been 3 days since this conversation, is there anything you can do now? I still haven't received the funds.

Pushed again!  Have you logged your issue?

bitinstant.com/contact

Yes this information has been logged at bitinstant.com/contact 4 days ago.  The issue is still unresolved.  I'll do anything to help speed this along just tell me whatever it is you want me to do.  

Ok, I contacted ZipZap and they provided me with this information.  I have also submitted a 4th and hopefully final ticket to bitinstant.com/contact.  Now I believe I have done everything possible.

Claire Roberts (ZipZap)
Apr 21 21:02 (PDT)

We are sorry for the delay in processing - due to high order volumes BitInstant and other bitcoins companies have been slow to process orders in the past couple of weeks. ZipZap received payment confirmation and sent payment notification to BitInstant. You will need to contact BitInstant directly to get this resolved - please be aware that due to high inquiry volumes, it may take 2 days to get a response from BitInstant. You can contact BitInstant by going to their website, www.bitinstant.com and clicking on Contact Us.

Here are the transaction details:
Merchant order ID
38918e63-0572-4118-a219-e9ce93973948
Customer account ID
577 710 585
Payment code
37197841

I am showing this order as executed.  Coupon redeemed by the customer.  Is this not the case?

[URSAY]

Okay Ursay I'm back. Zipzap says they figured out what went wrong. Here is the email.

Claire Roberts (ZipZap)

Apr 21 21:14 (PDT)

Somehow both payments have the same BitInstant order ID...that is the issue - both are paid. Try going back to BitInstant again.

BitInstant Merchant order ID
4f2595c9-0007-48b8-9b03-0f9d922211f7
ZipZap Customer account ID
785 119 595

BitInstant Merchant order ID
4f2595c9-0007-48b8-9b03-0f9d922211f7
ZipZap Customer account ID
637 645 888


Can you please send me my Bitcoins now?

I'm not sure it is possible to have 2 different zipzap #s and 1 order ID #.  I'm asking around to see if anyone has seen this issue before.  Thanks again for your patience.

[URSAY]

Waiting.....Waiting.....Waiting.....Waiting.......Waiting.........Waiting...... ..Waiting........Waiting.......Waiting.........

Its been 16 days now!!!!

@URSAY, come on. (Actually not just URSAY, but BitInstant)

I am waiting for 16 days, and I have not got the money.

!!!!!!!!!PLEASE DO SOMETHING!!!!!!!!!!

https://www.bitinstant.com/order_status/eaefb4e7-db15-4749-b7a7-839c95a78ae2
https://www.bitinstant.com/order_status/b05bd112-a450-46af-bf6a-43f062b23a78


PLEASE DO SOMETHING!

just out of curiosity... may i ask what kind of order you placed?... i dont work for bitinstantm im just a bit shocked it would take to so long to resolve and was curious to see what type of order u placed.

I just placed the order from BTC-E code to Bitcoin Address. Its pretty simple to resolve, but Bitinstant is taking forever!!


EDIT: You can see that second order says "BTC-E coupon deposited at BitInstant account" at the end of event log.

Both of these orders executed and were sent to coinapult, please email ira@coinapult.com and if you don't get a response today then PM me here and i'll grab hold of him for you.

@Gareth , @URSAY

No reply from Ira@coinapult.com from past 2 days.




https://www.bitinstant.com/order_status/eaefb4e7-db15-4749-b7a7-839c95a78ae2
https://www.bitinstant.com/order_status/b05bd112-a450-46af-bf6a-43f062b23a78

I just spoke to the Coinapult people and they are working on any outstanding support issues.  Thanks for your patience. 

[URSAY]

How do I get funds from my Dwolla balance into Mt Gox using Bitinstant?

I dont see Dwolla as a funding option anymore?

Features are often removed and re-added based on many factors.  Please check back for availability!  Thanks!

[URSAY]

Please help me.  I just deposited all my money to wal-mart doing a moneygram to my bitinstant email and I sent it to the wrong email...  The email I meant to send it to was just made today, and instead of it having .com (domain) at the end like most emails, it has .fr  (france) and I wasn't aware of that.  So I sent it to a non-existant .com email instead of my .fr email. 

I sent a message via the contact us tab on the bitinstant website, but I am worried of how long a response will take, and I really need to get this solved TODAY.  Please and a future thanks

Please be aware that input errors in your order can delay your order.  Please be patient while our customer support team corrects your order and sends it back thru the system.

You are in the support queue as long as you've logged your issue at bitinstant.com/contact

Thanks for your patience.

I appreciated the quick response yesterday, but nothing is happening with my order.  The only email I recieved from you guys is the email confirming my issue.  All that needs to be done is to send my bitcoins to the correct email, it shouldn't take this long.  My event ID is 2b5f7982-dce9-4e61-a664-60d18225c286 but I can't see my order ID on the page just my event and quote ID.
Please get these bitcoins to me in a few hours. 

Have you logged your issue thru our main support channel?  bitinstant.com/contact

This puts you directly into our support queue where our support team is able to work on your issue and try to provide you with a solution!  

What's your zipzap acct. #?

Yes I sent it directly 24 hours ago.  I just tried sending a new one but it wouldn't let me cause I sent it yesterday and it's the same order id.
I don't know if I have a zipzap account number but the refereance/refereal number is 948986614

Do you have any other info about your order?

What else do you need? here quote id: a79d33db-ab3f-4d78-979f-16a34e960d56
Event id 2b5f7982-dce9-4e61-a664-60d18225c286
email coltsfan533333@yahoo.FR

This issue would best be served thru bitinstant.com/contact

Our support times should be greatly improved at this point.  Thanks for your patience.

Well I just tried sending another complaint or w/e but it wouldn't let me because I sent one Two days ago..

The system will not allow you to log a duplicate issue as there is no need.  If you've already logged your issue once then our support team is working on finding you a resolution.  Thanks for your patience.

Okay so yes they just responded to my message but they didn't see the problem.  They still sent it to the wrong (.com) email.  it is supposed to be sent to the right (.FR) email   and now I can't submit another problem

Any news? still haven't received the coins.  Remember the only thing I need done is to have the bitcoins sent to my correct email, not the non-existing one I accidentally sent them to.  It's been a 3-4 days

hello?

If you've logged your issue with bitinstant.com/contact then they are still working on a solution.  Please be patient.

I haven't re logged it you said you have for me

The system will not let you re-log an issue.  If your issue has been logged once then you are in the queue.  Trying to log dupe support tickets will only increase your wait time.  Thanks.

[FireBlazzer]

how long does it take for a deposit to go through and to withdrawl ?

thanks

It used to be within the hour or less. Now they promise you within 24 hours but if you look at the past 300+ pages in this forum alone there are many unhappy customers lately over the past 21 or so days. I got lucky my issue was on day 1 and i found my way here quickly and i got resolution (4+ days). There are many going on 1-3 weeks with no resolution. I would question my sanity if i used their services again.

The past 24 hours we've been handling the vast majority of orders within 2 hours due to some recent improvements.

and what of my order?

its been way over 2 hours... its been about 4 days now... and when i did recieve BTC's... it was at a price far higher then when i orginaly paid for it... resulting in much less btc... im still missing almost half my order,  i got about .75... i should have goten about 1.4

i was charged fees...

nothing was given to compensate for my losses...

i dont know what is going on with bitinstant right now... in the past, i couldent get home from walmart fast enough and my bitcoins used to be there already... now it seems like i have to climb a huge hill to complete a transaction that used to be quick and easy.

Order info?  Order ID #?  Quote ID #?

quote ID:  38d38cad-8c20-496f-b7a3-b103bbcd120

Event ID: d2d9e99b-ea32-442b-9ce6-e18f4c9ea603

zipzap Account Number: 177574217

Looks like another successful order!  

https://blockchain.info/address/1LegDJSSFSMZcYbFvuabLcTB1s8yC5A8pe

what the hell??

1. your still missing almost half my order... you have me the wrong price rate.. resulting in less btc

2. the fees have not been waived.

3. no compensaton has been given to me for my losses.

please stop screwing around... i am at the end of my patiance.

fix my order

Can you tell me more about what you received and what you should have received so I can log your issue?  I will also need your email and BTC address where you would like any refund.  Thanks.

all this info has been posted a bunch of times... but i will post it again for you.

i received 0.75247837 BTC.... 3 days late....i should have goten around 1.4 BTC  

the price i should goten was about 68 dollars per coin...... so i should have gotten about 1.4 bitcoins... not 0.75

(i would also like fees to be waived and some compensation provided for this nightmare of a buissness deal.)

my email: amazing0@att.net

my bitcoin address: 1LegDJSSFSMZcYbFvuabLcTB1s8yC5A8pe

quote ID:  38d38cad-8c20-496f-b7a3-b103bbcd120

Event ID: d2d9e99b-ea32-442b-9ce6-e18f4c9ea603

zipzap Account Number: 177574217

Where are you seeing that BTC was 68 USD at the time of your order?

many places...

i checked a few websites right before i placed my order... then rushed to go place my order.

mt gox... bitstamp... and a third party website...

i also just checked http://bitcoincharts.com/..... that seems to be were you dirrect others to check the prices.. i just checked right now and it also shows around 68 dollars at the time i placed my order and recieved confrimation from zipzap.


all the websites showed slightly differrent prices and averages... but it was about 68 USD per bitcoin at the time... and checking  http://bitcoincharts.com also shows that.

i was mistakenly given my bitcoins at a price rate of about 120 USD per BTC (give or take a bit).... when it should of been more like 68 USD per BTC (give or take a bit)

my email: amazing0@att.net

my bitcoin address: 1LegDJSSFSMZcYbFvuabLcTB1s8yC5A8pe

quote ID:  38d38cad-8c20-496f-b7a3-b103bbcd120

Event ID: d2d9e99b-ea32-442b-9ce6-e18f4c9ea603

zipzap Account Number: 177574217

I'm seeing BTC around 90 when you placed your order.  When was it that you believe you placed your order?

90 USD???... it cant be that high... it never reached that high of a price on the 16th of april... im looking at the chart right now.


are you sure you have the correct date?... i placed my order around 8pm eastern standerd time.. on tuesday april 16th.. i paid at about 9:30 pm EST at walmart.

it cant have been 90 USD.....   from what i see, bitcoin charts does not show a single point in time that the price was 90 UDS on the 16th. (thats the web site you use , right?)

are you sure your looking at the right thing?.. and are you sure you have the correct date?


it was about 68 dollars at the time i placed my order... about 8:00 pm on tuesday the 16th of april.

 im lookin at bitcoin charts right now... i believe im using it correctly...  it shows about 70 USD per BTC at around 8 pm..... (and mt gox showed 68 when i checked it right before i placed my order)


im checking bitcoin chart right now... i cant even find a point in time on tuesday the 16th were the bitcoin price was 90 dollars...

please recheck...  around 8pm on tuesday the 16th....  im seeing about 70 USD   (but mt gox said 68 USD when i checked it before placing my order 5 days ago)


my email: amazing0@att.net

my bitcoin address: 1LegDJSSFSMZcYbFvuabLcTB1s8yC5A8pe

quote ID:  38d38cad-8c20-496f-b7a3-b103bbcd120

Event ID: d2d9e99b-ea32-442b-9ce6-e18f4c9ea603

zipzap Account Number: 177574217

I am seeing your order as placed on the 17th around 2 pm.

that is not correct... i placed my order on tuesday the 16th... around 8pm

i PAID for my order on tuesday, the 16th, at 9:39 pm, EST  (thats what my walmart receipt's say)..

 (so obviously if i paid for my order on the 16th... i must have also placed the order before the 17th.)

* i have ZipZaps email confirmation.... it showed up right after Paying for my order... on the 16th.

.................................

Tuesday, April 16, 2013 9:50 PM

Amount to Pay: $98.95
Account Number: 177574217

Your ZipZap payment has been successfully processed and the merchant has been notified to complete your order. Please keep this email for your records.

We value your feedback and would appreciate your participation in a short, 30-second survey, which you can access here: http://www.surveymonkey.com/s/P6TZQ58.
Your involvement enables us to continuously create better experiences for you, and others like you.

Thank you for using ZipZap, the Global Cash Transaction Network.

http://www.zipzapinc.com

....................

* i recieved my ZipZap order payment slip also.. on the 16th.  (about 50 minuts after placing my order)

Tuesday, April 16, 2013 8:50 PM

Transaction Detail
Order Amount:
95.00
 ZipZap Fee:
3.95
 
Amount to Pay:

$98.95
 

Please pay the exact amount shown above or your order will not be processed properly.
   ZipZap Biller Information
Company Name
Nombre de la compania
 ZipZap Inc.
 
City & State
Ciudad y estado
 San Francisco, CA
 
Receive Code
Codigo de recibo
 9 6 1 1
 
Account Number of the Bill to Pay
Numero de cuenta de la factura a pagar
 
1 7 7 5 7 4 2 1 7
 
Amount to Pay
Monto a pagar
 $98.95
 
 ................................................

* i have 3 different sets of paper documentation from walmart... all with the dates on them.. and the time on 2 of them.

1. a standerd walmart receipt.... with the date april 16th... 9:39 pm.. EST   (21:39:38)   for $ 98.95

2. a second walmart MoneyGram receipt... with the last 4 digets of my zipzap account number... with the date april 16th... 9:39 pm.. EST   (21:39)  for $98.95

3.  a copy of the money gram express payment slip.... with the date... april 16th... and my zipzap account number.

.................


(how can i pay for my order on the 16th,  and yet you claim i didnt place my order untill the 17th... how i can i pay for an order that you claim i didnt place yet?)

either way... i placed my order at around 8pm... april 16th.

now please send the proper amount of bitcoins you owe me.

please waive the fees

please provide some compensation for this nightmare your company put me through.

[FireBlazzer]

[URSAY]

how long does it take for a deposit to go through and to withdrawl ?

thanks

It used to be within the hour or less. Now they promise you within 24 hours but if you look at the past 300+ pages in this forum alone there are many unhappy customers lately over the past 21 or so days. I got lucky my issue was on day 1 and i found my way here quickly and i got resolution (4+ days). There are many going on 1-3 weeks with no resolution. I would question my sanity if i used their services again.

The past 24 hours we've been handling the vast majority of orders within 2 hours due to some recent improvements.

and what of my order?

its been way over 2 hours... its been about 4 days now... and when i did recieve BTC's... it was at a price far higher then when i orginaly paid for it... resulting in much less btc... im still missing almost half my order,  i got about .75... i should have goten about 1.4

i was charged fees...

nothing was given to compensate for my losses...

i dont know what is going on with bitinstant right now... in the past, i couldent get home from walmart fast enough and my bitcoins used to be there already... now it seems like i have to climb a huge hill to complete a transaction that used to be quick and easy.

Order info?  Order ID #?  Quote ID #?

quote ID:  38d38cad-8c20-496f-b7a3-b103bbcd120

Event ID: d2d9e99b-ea32-442b-9ce6-e18f4c9ea603

zipzap Account Number: 177574217

Looks like another successful order!  

https://blockchain.info/address/1LegDJSSFSMZcYbFvuabLcTB1s8yC5A8pe

what the hell??

1. your still missing almost half my order... you have me the wrong price rate.. resulting in less btc

2. the fees have not been waived.

3. no compensaton has been given to me for my losses.

please stop screwing around... i am at the end of my patiance.

fix my order

Can you tell me more about what you received and what you should have received so I can log your issue?  I will also need your email and BTC address where you would like any refund.  Thanks.

all this info has been posted a bunch of times... but i will post it again for you.

i received 0.75247837 BTC.... 3 days late....i should have goten around 1.4 BTC  

the price i should goten was about 68 dollars per coin...... so i should have gotten about 1.4 bitcoins... not 0.75

(i would also like fees to be waived and some compensation provided for this nightmare of a buissness deal.)

my email: amazing0@att.net

my bitcoin address: 1LegDJSSFSMZcYbFvuabLcTB1s8yC5A8pe

quote ID:  38d38cad-8c20-496f-b7a3-b103bbcd120

Event ID: d2d9e99b-ea32-442b-9ce6-e18f4c9ea603

zipzap Account Number: 177574217

Where are you seeing that BTC was 68 USD at the time of your order?

many places...

i checked a few websites right before i placed my order... then rushed to go place my order.

mt gox... bitstamp... and a third party website...

i also just checked http://bitcoincharts.com/..... that seems to be were you dirrect others to check the prices.. i just checked right now and it also shows around 68 dollars at the time i placed my order and recieved confrimation from zipzap.


all the websites showed slightly differrent prices and averages... but it was about 68 USD per bitcoin at the time... and checking  http://bitcoincharts.com also shows that.

i was mistakenly given my bitcoins at a price rate of about 120 USD per BTC (give or take a bit).... when it should of been more like 68 USD per BTC (give or take a bit)

my email: amazing0@att.net

my bitcoin address: 1LegDJSSFSMZcYbFvuabLcTB1s8yC5A8pe

quote ID:  38d38cad-8c20-496f-b7a3-b103bbcd120

Event ID: d2d9e99b-ea32-442b-9ce6-e18f4c9ea603

zipzap Account Number: 177574217

I'm seeing BTC around 90 when you placed your order.  When was it that you believe you placed your order?

90 USD???... it cant be that high... it never reached that high of a price on the 16th of april... im looking at the chart right now.


are you sure you have the correct date?... i placed my order around 8pm eastern standerd time.. on tuesday april 16th.. i paid at about 9:30 pm EST at walmart.

it cant have been 90 USD.....   from what i see, bitcoin charts does not show a single point in time that the price was 90 UDS on the 16th. (thats the web site you use , right?)

are you sure your looking at the right thing?.. and are you sure you have the correct date?


it was about 68 dollars at the time i placed my order... about 8:00 pm on tuesday the 16th of april.

 im lookin at bitcoin charts right now... i believe im using it correctly...  it shows about 70 USD per BTC at around 8 pm..... (and mt gox showed 68 when i checked it right before i placed my order)


im checking bitcoin chart right now... i cant even find a point in time on tuesday the 16th were the bitcoin price was 90 dollars...

please recheck...  around 8pm on tuesday the 16th....  im seeing about 70 USD   (but mt gox said 68 USD when i checked it before placing my order 5 days ago)


my email: amazing0@att.net

my bitcoin address: 1LegDJSSFSMZcYbFvuabLcTB1s8yC5A8pe

quote ID:  38d38cad-8c20-496f-b7a3-b103bbcd120

Event ID: d2d9e99b-ea32-442b-9ce6-e18f4c9ea603

zipzap Account Number: 177574217

I am seeing your order as placed on the 17th around 2 pm.

that is not correct... i placed my order on tuesday the 16th... around 8pm

i PAID for my order on tuesday, the 16th, at 9:39 pm, EST  (thats what my walmart receipt's say)..

 (so obviously if i paid for my order on the 16th... i must have also placed the order before the 17th.)

* i have ZipZaps email confirmation.... it showed up right after Paying for my order... on the 16th.

.................................

Tuesday, April 16, 2013 9:50 PM

Amount to Pay: $98.95
Account Number: 177574217

Your ZipZap payment has been successfully processed and the merchant has been notified to complete your order. Please keep this email for your records.

We value your feedback and would appreciate your participation in a short, 30-second survey, which you can access here: http://www.surveymonkey.com/s/P6TZQ58.
Your involvement enables us to continuously create better experiences for you, and others like you.

Thank you for using ZipZap, the Global Cash Transaction Network.

http://www.zipzapinc.com

....................

* i recieved my ZipZap order payment slip also.. on the 16th.  (about 50 minuts after placing my order)

Tuesday, April 16, 2013 8:50 PM

Transaction Detail
Order Amount:
95.00
 ZipZap Fee:
3.95
 
Amount to Pay:

$98.95
 

Please pay the exact amount shown above or your order will not be processed properly.
   ZipZap Biller Information
Company Name
Nombre de la compania
 ZipZap Inc.
 
City & State
Ciudad y estado
 San Francisco, CA
 
Receive Code
Codigo de recibo
 9 6 1 1
 
Account Number of the Bill to Pay
Numero de cuenta de la factura a pagar
 
1 7 7 5 7 4 2 1 7
 
Amount to Pay
Monto a pagar
 $98.95
 
 ................................................

* i have 3 different sets of paper documentation from walmart... all with the dates on them.. and the time on 2 of them.

1. a standerd walmart receipt.... with the date april 16th... 9:39 pm.. EST   (21:39:38)   for $ 98.95

2. a second walmart MoneyGram receipt... with the last 4 digets of my zipzap account number... with the date april 16th... 9:39 pm.. EST   (21:39)  for $98.95

3.  a copy of the money gram express payment slip.... with the date... april 16th... and my zipzap account number.

.................


(how can i pay for my order on the 16th,  and yet you claim i didnt place my order untill the 17th... how i can i pay for an order that you claim i didnt place yet?)

either way... i placed my order at around 8pm... april 16th.

now please send the proper amount of bitcoins you owe me.

please waive the fees

please provide some compensation for this nightmare your company put me through.

Your order goes from Moneygram to zipzap.  Your zipzap order shows 4/17/2013 at 12:36 am.  We cannot control the speed of zipzap nor Moneygram.  Also, your time of deposit is more relevant then just creating a quote for a new transaction.  Hopefully that makes sense.  Thanks. 

[URSAY]

This first image is a quote for a new transaction but shows no record of actual payment.  The second image shows payment but was evidently processed by zipzap later then this.

[FireBlazzer]

This first image is a quote for a new transaction but shows no record of actual payment.  The second image shows payment but shows no date or time of payment.

the time and date is in the emails..... it is in the upper right hand corner... april 16th, 2013

 these times are not fixed to my pc,  and are automaticly set by my emial provider to current time.

how can i recieve a sussful payment confirmation... on the 16th... at 9:50 pm.... and yet your telling me i placed my order on the 17th?

so what do you think i did?....place my order on the 17th?...  use a time machine to go back in time?... and pay for my order the 16th?

i cant pay for an order... and recieve a susccesful payment confirmation... if i havent place my order yet... i dont have magic powers of that kind.  

look at the zip zap account number in my emails... they match .... look at the  date and time in the upper right hand corner.... april 16th...  first one is at 8:50 pm.... the other at 9:50 pm.


(if im going to be doing bitinstants job for them... i should be getting put on the payroll.)

i dont care what you got to do dude.. this is your companys problem... i wont let it me made mine.

send me my money... waive the fees.. compensate me.

EDIT:  the time i got my quote.... and the time i made my deposit.... are about 90 minuts apart... so the price of bitcoins didnt change much in those 97 minuts, as the bitcoin charts show.

[URSAY]

This first image is a quote for a new transaction but shows no record of actual payment.  The second image shows payment but shows no date or time of payment.

the time and date is in the emails..... it is in the upper right hand corner... april 16th, 2013

 these times are not fixed to my pc,  and are automaticly set by my emial provider to current time.

how can i recieve a sussful payment confirmation... on the 16th... at 9:50 pm.... and yet your telling me i placed my order on the 17th?

so what do you think i did?....place my order on the 17th?...  use a time machine to go back in time?... and pay for my order the 16th?

i cant pay for an order... and recieve a susccesful payment confirmation... if i havent place my order yet... i dont have magic powers of that kind. 

look at the zip zap account number in my emails... they match .... look at the  date and time in the upper right hand corner.... april 16th...  first one is at 8:50 pm.... the other at 9:50 pm.


(if im going to be doing bitinstants job for them... i should be getting put on the payroll.)

i dont care what you got to do dude.. this is your companys problem... i wont let it me made mine.

send me my money... waive the fees.. compensate me.

First you create a quote.  Then you choose to deposit the money.  We have no control of when you choose to deposit.  That is YOUR choice.  zipzap receives your order and then send it to us.  At this point we can lock in a price if we are controlling your execution and then we send you order off to more companies who help us execute your order.  It appears there may of been an issue where your order wasn't executed until the 20th but I can give you the price from the 17th around 12:30 am as that is when we received your order.  This looks like a difference of about $25 USD per coin in execution price.  We can send you .2 BTC to give you the price on the 17th.  Will this resolve your issue?